Business software

NiCE Cognigy vs. Intercom Fin: data protection per plan

NiCE Cognigy (1 plan) and Intercom Fin (1 plan) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.

Last updated: (latest review date of the tools shown)

Choose another tool Two tools from the same category open their dedicated comparison page.

At a glance

Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.

Plan tier

All plans: each value is listed with the plans it applies to.

Overview: each value with the plans it applies to
FeatureNiCE CognigyIntercom Fin
Provider based inCognigy GmbH, Kesselstraße 3, 40221 Düsseldorf, GermanyIntercom R&D Unlimited Company, 124 St Stephen's Green, Dublin 2, DC02 C628, Ireland
Plans recorded11
HostingEU option: EnterpriseEU option: Intercom Helpdesk Essential / Advanced / Expert with Fin
Training on inputsnot documented: Enterpriseopt-out available: Intercom Helpdesk Essential / Advanced / Expert with Fin
DPAyes: Enterpriseyes: Intercom Helpdesk Essential / Advanced / Expert with Fin
As of18 Oct 202618 Oct 2026

Plans compared

View

Plans of the same tier are preselected: the tier chosen in the tier switch, otherwise the tier of the plan you pick yourself. Plans you pick yourself stay. The address holds your selection and can be shared.

Comparing: NiCE Cognigy Enterprise vs. Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin

Contract / DPA

NiCE Cognigy Enterpriseyes
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finyes

Training

differs by plan
NiCE Cognigy Enterprisenot publicly documented
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finopt-out available

Hosting

NiCE Cognigy EnterpriseEU option
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinEU option

Sub-processors

NiCE Cognigy Enterpriselist available
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finlist available

Retention

differs by plan
NiCE Cognigy EnterpriseDocumentation 'Data Expiration'…
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written…

Price

differs by plan
NiCE Cognigy EnterpriseNot public: no pricing page
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finseveral tiers
NiCE Cognigy Enterpriseyes
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finyes

Evidence

NiCE Cognigy Enterprise10 sources
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin10 sources

not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.

No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.

More comparisons

Individual pages: NiCE Cognigy, Intercom Fin. All tools in the category: Business software.