Intercom Fin vs. Pipedrive AI: data protection per plan
Intercom Fin (1 plan) and Pipedrive AI (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Intercom Fin | Pipedrive AI |
|---|---|---|
| Provider based in | Intercom R&D Unlimited Company, 124 St Stephen's Green, Dublin 2, DC02 C628, Ireland | Pipedrive OÜ, Mustamäe tee 3a, 10615 Tallinn, Estonia |
| Plans recorded | 1 | 4 |
| Hosting | EU option: Intercom Helpdesk Essential / Advanced / Expert with Fin | EU option: all 4 plans |
| Training on inputs | opt-out available: Intercom Helpdesk Essential / Advanced / Expert with Fin | no: all 4 plans |
| DPA | yes: Intercom Helpdesk Essential / Advanced / Expert with Fin | yes: all 4 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin vs. Pipedrive AI Lite
| Feature | Intercom FinIntercom Helpdesk Essential / Advanced / Expert with Fin | Pipedrive AILite |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (Data Processing Addendum, Effective 2025-04-09, including standard contractual clauses) Provider’s DPA | yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK) Provider’s DPA |
| differs by plan | opt-out available | no |
| Details: Training on inputs | Security page: 'Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days.' FAQ on the Security page: 'Fin can use anonymized customer data for model fine-tuning'; opt-out at any time. Security page also: 'Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data'; third-party AI 'contractually barred from training on your data, with zero retention once a response is generated'. The Product Privacy Notice contains no statement on training; how the opt-out is exercised is not described there or in the help centre. | AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described. |
| EU option | EU option | |
| Details: Data residency | Sub-processor list (2026-06-25): for customers with EU data hosting, AWS is in Dublin (eu-west-1), Snowflake in Ireland; AI processing by OpenAI, Google, Microsoft, Eleven Labs and Cartesia located in the 'EU' (Anthropic not listed in the EU section). Help centre: 'Regional Data Hosting is only available to new workspaces on the Advanced and Expert plans'; only with a contract ('available to customers on a contract'), via sales; no migration of existing workspaces, conversations cannot be transferred; surcharge not stated. Regional Data Hosting Addendum (2024-03-08): account management, support and individual features may be processed outside the EU. Default: USA. | Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | DPA Section 10: deletion on written… | DPA section 5.11: contents of closed… |
| Details: Data retention | DPA Section 10: deletion on written request 'within a maximum period of 30 days'; without a request, automatic deletion '180 days after the termination or expiration of this Agreement'; backups deleted after 14 days. Security page: opt-out of fine-tuning with deletion within 30 days; third-party AI without retention after the response. Fin Memory (help centre): recent messages and summaries 45 days, facts 180 days, then automatic deletion. Retention of ongoing conversations during the contract term: not publicly documented. | DPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented. |
| differs by plan | several tiers | 14 EUR/user/mo… (further prices in the details) |
| Details: Price | Intercom Helpdesk: Essential 19 USD, Advanced 85 USD, Expert 132 USD per seat per month with annual billing; 29 USD, 99 USD, 139 USD with monthly billing (pricing page; Lite seats free of charge). AI surcharge separate: Fin AI Agent 0.99 USD per outcome ('outcome'), qualifications 9.99 USD; with a third-party helpdesk, minimum purchase of 50 outcomes per month; Copilot 29 USD (annual billing) or 35 USD (monthly billing) per user per month; Pro add-on from 100 USD per workspace per month (Intercom and Fin pricing pages; USD only; net/gross not stated) | EUR 14 per seat/month billed annually (EUR 168 per seat/year), EUR 24 per seat/month billed monthly; plus VAT. 14-day free trial. |
| yes | yes | |
| Details: AI features included | yes (Fin AI Agent usable in all plans; base fee 0 USD; billing per outcome) | yes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search) |
| 10 sources | 8 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finyes
- Pipedrive AI Liteyes
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Data Processing Addendum, Effective 2025-04-09, including standard contractual clauses)
Provider’s DPAPipedrive AI Liteyes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA
Training
- differs by plan
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finopt-out available
- Pipedrive AI Liteno
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
Security page: 'Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days.' FAQ on the Security page: 'Fin can use anonymized customer data for model fine-tuning'; opt-out at any time. Security page also: 'Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data'; third-party AI 'contractually barred from training on your data, with zero retention once a response is generated'. The Product Privacy Notice contains no statement on training; how the opt-out is exercised is not described there or in the help centre.
Pipedrive AI LiteAI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
Hosting
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinEU option
- Pipedrive AI LiteEU option
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
Sub-processor list (2026-06-25): for customers with EU data hosting, AWS is in Dublin (eu-west-1), Snowflake in Ireland; AI processing by OpenAI, Google, Microsoft, Eleven Labs and Cartesia located in the 'EU' (Anthropic not listed in the EU section). Help centre: 'Regional Data Hosting is only available to new workspaces on the Advanced and Expert plans'; only with a contract ('available to customers on a contract'), via sales; no migration of existing workspaces, conversations cannot be transferred; surcharge not stated. Regional Data Hosting Addendum (2024-03-08): account management, support and individual features may be processed outside the EU. Default: USA.
Pipedrive AI LiteSub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
Sub-processors
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finlist available
- Pipedrive AI Litelist available
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
- Amazon Web Services (hosting; default USA, with EU hosting Dublin, Ireland, region eu-west-1)
- Snowflake (data warehouse and AI processing; default USA, with EU hosting Ireland)
- AI default: OpenAI, Anthropic, Google, Microsoft (each USA); with EU hosting: OpenAI, Google, Microsoft (EU), Anthropic not listed
- Text-to-speech: Eleven Labs, Cartesia (default USA, with EU hosting EU)
- PlanetScale, Ably Realtime and others (USA)
Pipedrive AI Lite- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
Retention
- differs by plan
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written…
- Pipedrive AI LiteDPA section 5.11: contents of closed…
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written request 'within a maximum period of 30 days'; without a request, automatic deletion '180 days after the termination or expiration of this Agreement'; backups deleted after 14 days. Security page: opt-out of fine-tuning with deletion within 30 days; third-party AI without retention after the response. Fin Memory (help centre): recent messages and summaries 45 days, facts 180 days, then automatic deletion. Retention of ongoing conversations during the contract term: not publicly documented.Pipedrive AI LiteDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
Price
- differs by plan
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finseveral tiers
- Pipedrive AI Lite14 EUR/user/mo… (further prices in the details)
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
Intercom Helpdesk: Essential 19 USD, Advanced 85 USD, Expert 132 USD per seat per month with annual billing; 29 USD, 99 USD, 139 USD with monthly billing (pricing page; Lite seats free of charge). AI surcharge separate: Fin AI Agent 0.99 USD per outcome ('outcome'), qualifications 9.99 USD; with a third-party helpdesk, minimum purchase of 50 outcomes per month; Copilot 29 USD (annual billing) or 35 USD (monthly billing) per user per month; Pro add-on from 100 USD per workspace per month (Intercom and Fin pricing pages; USD only; net/gross not stated)
Pipedrive AI LiteEUR 14 per seat/month billed annually (EUR 168 per seat/year), EUR 24 per seat/month billed monthly; plus VAT. 14-day free trial.
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finyes
- Pipedrive AI Liteyes
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Fin AI Agent usable in all plans; base fee 0 USD; billing per outcome)
Pipedrive AI Liteyes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search)
Evidence
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin10 sources
- Pipedrive AI Lite8 sources
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
- PricingPricing page, retrieved 14 Oct 2026
- Fin AI Agent PricingPricing page, retrieved 14 Oct 2026
- Privacy Policy (Effective 2026-08-21)Privacy notice, retrieved 14 Oct 2026
- Data Processing Addendum (Effective 2025-04-09)DPA, retrieved 18 Oct 2026
- Subprocessors List (Effective 2026-06-25)Sub-processor list, retrieved 14 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Regional Data Hosting Addendum (Effective 2024-03-08)DPA, retrieved 18 Oct 2026
- Fin's Trust CenterTrust Center, retrieved 18 Oct 2026
- Regional Data HostingHelp centre, retrieved 18 Oct 2026
- Fin memoryHelp centre, retrieved 18 Oct 2026
Pipedrive AI Lite- Pricing (incl. plan comparison)Pricing page, retrieved 18 Oct 2026
- Data Processing Addendum (last updated 2 July 2026)DPA, retrieved 18 Oct 2026
- Sub-processors (current as of August 28, 2026)Sub-processor list, retrieved 18 Oct 2026
- Terms of Service (current as of September 16, 2026), section 3.11 AI FunctionalityTerms and conditions, retrieved 18 Oct 2026
- Privacy Notice (current as of July 2, 2026), section 4.8 How We Use AI and MLPrivacy notice, retrieved 18 Oct 2026
- Privacy and securitySecurity page, retrieved 18 Oct 2026
- Pipedrive AI: AI CRM (incl. FAQ on AI sub-processors and training)Product page, retrieved 18 Oct 2026
- Supplemental Terms (current as of 16 September 2026), section Pipedrive NovaTerms and conditions, retrieved 18 Oct 2026
| Feature | Intercom Fin | Pipedrive AI |
|---|---|---|
| yesonly plan | yesall 4 plans | |
| Details: DPA available |
|
|
| differs by tool | opt-out availableonly plan | noall 4 plans |
| Details: Training on inputs |
|
|
| EU optiononly plan | EU optionall 4 plans | |
| Details: Data residency |
|
|
| list availableonly plan | list availableall 4 plans | |
| Details: List published |
|
|
| differs by tool | DPA Section 10: deletion on written…only plan | DPA section 5.11: contents of closed…all 4 plans |
| Details: Data retention |
|
|
| differs by tool | several tiersonly plan |
|
| Details: Price |
|
|
| yesonly plan | yesall 4 plans | |
| Details: AI features included |
|
|
| 10 sources | 8 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Intercom Finyesonly plan
- Pipedrive AIyesall 4 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Data Processing Addendum, Effective 2025-04-09, including standard contractual clauses)
Provider’s DPA
Pipedrive AI- Lite
yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA - Growth
yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA - Premium
yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA - Ultimate
yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Training
- differs by tool
- Intercom Finopt-out availableonly plan
- Pipedrive AInoall 4 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Security page: 'Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days.' FAQ on the Security page: 'Fin can use anonymized customer data for model fine-tuning'; opt-out at any time. Security page also: 'Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data'; third-party AI 'contractually barred from training on your data, with zero retention once a response is generated'. The Product Privacy Notice contains no statement on training; how the opt-out is exercised is not described there or in the help centre.
Pipedrive AI- Lite
AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
- Growth
AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
- Premium
AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
- Ultimate
AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Hosting
- Intercom FinEU optiononly plan
- Pipedrive AIEU optionall 4 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Sub-processor list (2026-06-25): for customers with EU data hosting, AWS is in Dublin (eu-west-1), Snowflake in Ireland; AI processing by OpenAI, Google, Microsoft, Eleven Labs and Cartesia located in the 'EU' (Anthropic not listed in the EU section). Help centre: 'Regional Data Hosting is only available to new workspaces on the Advanced and Expert plans'; only with a contract ('available to customers on a contract'), via sales; no migration of existing workspaces, conversations cannot be transferred; surcharge not stated. Regional Data Hosting Addendum (2024-03-08): account management, support and individual features may be processed outside the EU. Default: USA.
Pipedrive AI- Lite
Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
- Growth
Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
- Premium
Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
- Ultimate
Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Sub-processors
- Intercom Finlist availableonly plan
- Pipedrive AIlist availableall 4 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
- Amazon Web Services (hosting; default USA, with EU hosting Dublin, Ireland, region eu-west-1)
- Snowflake (data warehouse and AI processing; default USA, with EU hosting Ireland)
- AI default: OpenAI, Anthropic, Google, Microsoft (each USA); with EU hosting: OpenAI, Google, Microsoft (EU), Anthropic not listed
- Text-to-speech: Eleven Labs, Cartesia (default USA, with EU hosting EU)
- PlanetScale, Ably Realtime and others (USA)
Pipedrive AI- Lite
- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
- Growth
- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
- Premium
- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
- Ultimate
- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Retention
- differs by tool
- Intercom FinDPA Section 10: deletion on written…only plan
- Pipedrive AIDPA section 5.11: contents of closed…all 4 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written request 'within a maximum period of 30 days'; without a request, automatic deletion '180 days after the termination or expiration of this Agreement'; backups deleted after 14 days. Security page: opt-out of fine-tuning with deletion within 30 days; third-party AI without retention after the response. Fin Memory (help centre): recent messages and summaries 45 days, facts 180 days, then automatic deletion. Retention of ongoing conversations during the contract term: not publicly documented.
Pipedrive AI- LiteDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
- GrowthDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
- PremiumDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
- UltimateDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
Price
- differs by tool
- Intercom Finseveral tiersonly plan
- Pipedrive AI
- 14 EUR/user/mo… (further prices in the details)Lite
- 39 EUR/user/mo… (further prices in the details)Growth
- 59 EUR/user/mo… (further prices in the details)Premium
- 79 EUR/user/mo… (further prices in the details)Ultimate
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Intercom Helpdesk: Essential 19 USD, Advanced 85 USD, Expert 132 USD per seat per month with annual billing; 29 USD, 99 USD, 139 USD with monthly billing (pricing page; Lite seats free of charge). AI surcharge separate: Fin AI Agent 0.99 USD per outcome ('outcome'), qualifications 9.99 USD; with a third-party helpdesk, minimum purchase of 50 outcomes per month; Copilot 29 USD (annual billing) or 35 USD (monthly billing) per user per month; Pro add-on from 100 USD per workspace per month (Intercom and Fin pricing pages; USD only; net/gross not stated)
Pipedrive AI- Lite
EUR 14 per seat/month billed annually (EUR 168 per seat/year), EUR 24 per seat/month billed monthly; plus VAT. 14-day free trial.
- Growth
EUR 39 per seat/month billed annually (EUR 468 per seat/year), EUR 49 per seat/month billed monthly; plus VAT.
- Premium
EUR 59 per seat/month billed annually (EUR 708 per seat/year), EUR 79 per seat/month billed monthly; plus VAT.
- Ultimate
EUR 79 per seat/month billed annually (EUR 948 per seat/year), EUR 99 per seat/month billed monthly; plus VAT.
- Intercom Helpdesk Essential / Advanced / Expert with Fin
- Intercom Finyesonly plan
- Pipedrive AIyesall 4 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Fin AI Agent usable in all plans; base fee 0 USD; billing per outcome)
Pipedrive AI- Lite
yes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search)
- Growth
yes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search; plus automations and email sync without additional AI features)
- Premium
yes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search; additionally AI email creation, email summarisation and AI notifications)
- Ultimate
yes (all AI features from Premium; additionally device history and audit log, sandbox)
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Evidence
- Intercom Fin10 sources
- Pipedrive AI8 sources
- Intercom Fin
- PricingPricing page, retrieved 14 Oct 2026
- Fin AI Agent PricingPricing page, retrieved 14 Oct 2026
- Privacy Policy (Effective 2026-08-21)Privacy notice, retrieved 14 Oct 2026
- Data Processing Addendum (Effective 2025-04-09)DPA, retrieved 18 Oct 2026
- Subprocessors List (Effective 2026-06-25)Sub-processor list, retrieved 14 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Regional Data Hosting Addendum (Effective 2024-03-08)DPA, retrieved 18 Oct 2026
- Fin's Trust CenterTrust Center, retrieved 18 Oct 2026
- Regional Data HostingHelp centre, retrieved 18 Oct 2026
- Fin memoryHelp centre, retrieved 18 Oct 2026
Pipedrive AI- Pricing (incl. plan comparison)Pricing page, retrieved 18 Oct 2026
- Data Processing Addendum (last updated 2 July 2026)DPA, retrieved 18 Oct 2026
- Sub-processors (current as of August 28, 2026)Sub-processor list, retrieved 18 Oct 2026
- Terms of Service (current as of September 16, 2026), section 3.11 AI FunctionalityTerms and conditions, retrieved 18 Oct 2026
- Privacy Notice (current as of July 2, 2026), section 4.8 How We Use AI and MLPrivacy notice, retrieved 18 Oct 2026
- Privacy and securitySecurity page, retrieved 18 Oct 2026
- Pipedrive AI: AI CRM (incl. FAQ on AI sub-processors and training)Product page, retrieved 18 Oct 2026
- Supplemental Terms (current as of 16 September 2026), section Pipedrive NovaTerms and conditions, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
More comparisons
Intercom Fin compared with
Individual pages: Intercom Fin, Pipedrive AI. All tools in the category: Business software.