HubSpot Breeze AI vs. Intercom Fin: data protection per plan
HubSpot Breeze AI (4 plans) and Intercom Fin (1 plan) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | HubSpot Breeze AI | Intercom Fin |
|---|---|---|
| Provider based in | Cambridge, MA, USA | Intercom R&D Unlimited Company, 124 St Stephen's Green, Dublin 2, DC02 C628, Ireland |
| Plans recorded | 4 | 1 |
| Hosting | EU option: all 4 plans | EU option: Intercom Helpdesk Essential / Advanced / Expert with Fin |
| Training on inputs | opt-out available: all 4 plans | opt-out available: Intercom Helpdesk Essential / Advanced / Expert with Fin |
| DPA | yes: all 4 plans | yes: Intercom Helpdesk Essential / Advanced / Expert with Fin |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: HubSpot Breeze AI Starter vs. Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
| Feature | HubSpot Breeze AIStarter | Intercom FinIntercom Helpdesk Essential / Advanced / Expert with Fin |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (automatic) Provider’s DPA | yes (Data Processing Addendum, Effective 2025-04-09, including standard contractual clauses) Provider’s DPA |
| opt-out available | opt-out available | |
| Details: Training on inputs | HubSpot's own model training on customer data: on by default, Super Admin can switch it off ("By default, the setting will be turned on."). Accounts with Sensitive Data are automatically opted out. Third-party AI: "We do not permit HubSpot AI service providers ... to use your data for model training." Opt-out applies only going forward. Customer Terms of Service 5.3.1 (q14): "We may also use Customer Data to train our AI models in compliance with our obligations under the Agreement." | Security page: 'Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days.' FAQ on the Security page: 'Fin can use anonymized customer data for model fine-tuning'; opt-out at any time. Security page also: 'Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data'; third-party AI 'contractually barred from training on your data, with zero retention once a response is generated'. The Product Privacy Notice contains no statement on training; how the opt-out is exercised is not described there or in the help centre. |
| EU option | EU option | |
| Details: Data residency | Choice of data centre US, EU (Frankfurt, selectable since 2021-07-19), Canada, Australia. AI sub-processors according to the sub-processor list (q3), EU data centre column: OpenAI "European Economic Area and Switzerland"; AWS, Google and Baseten (from 2026-10-16) "European Economic Area regions"; Hyperdoc (meeting recordings/transcripts) Germany. The web search providers Bright Data and Exa (from 2026-10-16) also process in the USA for the EU data centre. | Sub-processor list (2026-06-25): for customers with EU data hosting, AWS is in Dublin (eu-west-1), Snowflake in Ireland; AI processing by OpenAI, Google, Microsoft, Eleven Labs and Cartesia located in the 'EU' (Anthropic not listed in the EU section). Help centre: 'Regional Data Hosting is only available to new workspaces on the Advanced and Expert plans'; only with a contract ('available to customers on a contract'), via sales; no migration of existing workspaces, conversations cannot be transferred; surcharge not stated. Regional Data Hosting Addendum (2024-03-08): account management, support and individual features may be processed outside the EU. Default: USA. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Third-party AI: Zero Data Retention… | DPA Section 10: deletion on written… |
| Details: Data retention | Third-party AI: Zero Data Retention "wherever possible" or minimised retention; specific periods not stated. The AI Model Cards (q7, retrieved 2026-10-18) list "Model Zero Data Retention" as an AI control for agents, Breeze Assistant and embedded AI features; they state no specific periods or exceptions. | DPA Section 10: deletion on written request 'within a maximum period of 30 days'; without a request, automatic deletion '180 days after the termination or expiration of this Agreement'; backups deleted after 14 days. Security page: opt-out of fine-tuning with deletion within 30 days; third-party AI without retention after the response. Fin Memory (help centre): recent messages and summaries 45 days, facts 180 days, then automatic deletion. Retention of ongoing conversations during the contract term: not publicly documented. |
| several tiers | several tiers | |
| Details: Price | List price 20 USD per seat/month (Smart CRM Starter, q11). According to the Starter page (q12), currently a time-limited offer for new customers: 7 USD per seat/month with annual prepayment or 10 USD per seat/month with monthly payment, with no end date stated. 500 HubSpot Credits/month included (q11, q12). Many AI functions and agents consume credits. | Intercom Helpdesk: Essential 19 USD, Advanced 85 USD, Expert 132 USD per seat per month with annual billing; 29 USD, 99 USD, 139 USD with monthly billing (pricing page; Lite seats free of charge). AI surcharge separate: Fin AI Agent 0.99 USD per outcome ('outcome'), qualifications 9.99 USD; with a third-party helpdesk, minimum purchase of 50 outcomes per month; Copilot 29 USD (annual billing) or 35 USD (monthly billing) per user per month; Pro add-on from 100 USD per workspace per month (Intercom and Fin pricing pages; USD only; net/gross not stated) |
| yes | yes | |
| Details: AI features included | yes | yes (Fin AI Agent usable in all plans; base fee 0 USD; billing per outcome) |
| 11 sources | 10 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- HubSpot Breeze AI Starteryes
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finyes
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Data Processing Addendum, Effective 2025-04-09, including standard contractual clauses)
Provider’s DPA
Training
- HubSpot Breeze AI Starteropt-out available
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finopt-out available
- HubSpot Breeze AI Starter
HubSpot's own model training on customer data: on by default, Super Admin can switch it off ("By default, the setting will be turned on."). Accounts with Sensitive Data are automatically opted out. Third-party AI: "We do not permit HubSpot AI service providers ... to use your data for model training." Opt-out applies only going forward. Customer Terms of Service 5.3.1 (q14): "We may also use Customer Data to train our AI models in compliance with our obligations under the Agreement."
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinSecurity page: 'Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days.' FAQ on the Security page: 'Fin can use anonymized customer data for model fine-tuning'; opt-out at any time. Security page also: 'Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data'; third-party AI 'contractually barred from training on your data, with zero retention once a response is generated'. The Product Privacy Notice contains no statement on training; how the opt-out is exercised is not described there or in the help centre.
Hosting
- HubSpot Breeze AI StarterEU option
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinEU option
- HubSpot Breeze AI Starter
Choice of data centre US, EU (Frankfurt, selectable since 2021-07-19), Canada, Australia. AI sub-processors according to the sub-processor list (q3), EU data centre column: OpenAI "European Economic Area and Switzerland"; AWS, Google and Baseten (from 2026-10-16) "European Economic Area regions"; Hyperdoc (meeting recordings/transcripts) Germany. The web search providers Bright Data and Exa (from 2026-10-16) also process in the USA for the EU data centre.
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinSub-processor list (2026-06-25): for customers with EU data hosting, AWS is in Dublin (eu-west-1), Snowflake in Ireland; AI processing by OpenAI, Google, Microsoft, Eleven Labs and Cartesia located in the 'EU' (Anthropic not listed in the EU section). Help centre: 'Regional Data Hosting is only available to new workspaces on the Advanced and Expert plans'; only with a contract ('available to customers on a contract'), via sales; no migration of existing workspaces, conversations cannot be transferred; surcharge not stated. Regional Data Hosting Addendum (2024-03-08): account management, support and individual features may be processed outside the EU. Default: USA.
Sub-processors
- HubSpot Breeze AI Starterlist available
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finlist available
- HubSpot Breeze AI Starter
- OpenAI, L.L.C. (AI Service Provider, HubSpot AI)
- Amazon Web Services, Inc. (AI Service Provider, HubSpot AI; additionally hosting)
- Google LLC (AI Service Provider, HubSpot AI)
- Baseten Labs, Inc. (AI Service Provider, effective from 2026-10-16)
- Bright Data Ltd. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Exa Labs, Inc. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Hyperdoc, Inc. (meeting recordings and transcripts, HubSpot AI; EU data centre: Germany)
- additional models used according to the AI Model Cards (q7): Anthropic (Claude), Perplexity (Sonar); not listed in the sub-processor list (Last Modified 2026-09-16, retrieved 2026-10-18)
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin- Amazon Web Services (hosting; default USA, with EU hosting Dublin, Ireland, region eu-west-1)
- Snowflake (data warehouse and AI processing; default USA, with EU hosting Ireland)
- AI default: OpenAI, Anthropic, Google, Microsoft (each USA); with EU hosting: OpenAI, Google, Microsoft (EU), Anthropic not listed
- Text-to-speech: Eleven Labs, Cartesia (default USA, with EU hosting EU)
- PlanetScale, Ably Realtime and others (USA)
Retention
- differs by plan
- HubSpot Breeze AI StarterThird-party AI: Zero Data Retention…
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written…
- HubSpot Breeze AI StarterThird-party AI: Zero Data Retention "wherever possible" or minimised retention; specific periods not stated. The AI Model Cards (q7, retrieved 2026-10-18) list "Model Zero Data Retention" as an AI control for agents, Breeze Assistant and embedded AI features; they state no specific periods or exceptions.Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written request 'within a maximum period of 30 days'; without a request, automatic deletion '180 days after the termination or expiration of this Agreement'; backups deleted after 14 days. Security page: opt-out of fine-tuning with deletion within 30 days; third-party AI without retention after the response. Fin Memory (help centre): recent messages and summaries 45 days, facts 180 days, then automatic deletion. Retention of ongoing conversations during the contract term: not publicly documented.
Price
- HubSpot Breeze AI Starterseveral tiers
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finseveral tiers
- HubSpot Breeze AI Starter
List price 20 USD per seat/month (Smart CRM Starter, q11). According to the Starter page (q12), currently a time-limited offer for new customers: 7 USD per seat/month with annual prepayment or 10 USD per seat/month with monthly payment, with no end date stated. 500 HubSpot Credits/month included (q11, q12). Many AI functions and agents consume credits.
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinIntercom Helpdesk: Essential 19 USD, Advanced 85 USD, Expert 132 USD per seat per month with annual billing; 29 USD, 99 USD, 139 USD with monthly billing (pricing page; Lite seats free of charge). AI surcharge separate: Fin AI Agent 0.99 USD per outcome ('outcome'), qualifications 9.99 USD; with a third-party helpdesk, minimum purchase of 50 outcomes per month; Copilot 29 USD (annual billing) or 35 USD (monthly billing) per user per month; Pro add-on from 100 USD per workspace per month (Intercom and Fin pricing pages; USD only; net/gross not stated)
- HubSpot Breeze AI Starteryes
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finyes
- HubSpot Breeze AI Starter
yes
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finyes (Fin AI Agent usable in all plans; base fee 0 USD; billing per outcome)
Evidence
- HubSpot Breeze AI Starter11 sources
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin10 sources
- HubSpot Breeze AI Starter
- HubSpot Data Processing Agreement (Last Modified 2026-09-16)DPA, retrieved 18 Oct 2026
- HubSpot Privacy PolicyPrivacy notice, retrieved 7 Oct 2026
- HubSpot Sub-Processors Page (Last Modified 2026-09-16)Sub-processor list, retrieved 18 Oct 2026
- HubSpot AI Cloud Infrastructure FAQ (updated 2026-07-21)Documentation, retrieved 18 Oct 2026
- Understand Agent Hub (updated 2026-10-01)Documentation, retrieved 7 Oct 2026
- HubSpot AI Model CardsTrust Center, retrieved 18 Oct 2026
- Understand HubSpot's AI model training (updated 2026-09-08)Documentation, retrieved 18 Oct 2026
- HubSpot CRM PricingPricing page, retrieved 7 Oct 2026
- HubSpot Product & Services Catalog (Legal Center)Pricing page / service description, retrieved 14 Oct 2026
- HubSpot Starter (product page)Pricing page, retrieved 14 Oct 2026
- HubSpot Customer Terms of Service (Last Modified 2026-09-16)Terms and conditions, retrieved 18 Oct 2026
Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin- PricingPricing page, retrieved 14 Oct 2026
- Fin AI Agent PricingPricing page, retrieved 14 Oct 2026
- Privacy Policy (Effective 2026-08-21)Privacy notice, retrieved 14 Oct 2026
- Data Processing Addendum (Effective 2025-04-09)DPA, retrieved 18 Oct 2026
- Subprocessors List (Effective 2026-06-25)Sub-processor list, retrieved 14 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Regional Data Hosting Addendum (Effective 2024-03-08)DPA, retrieved 18 Oct 2026
- Fin's Trust CenterTrust Center, retrieved 18 Oct 2026
- Regional Data HostingHelp centre, retrieved 18 Oct 2026
- Fin memoryHelp centre, retrieved 18 Oct 2026
| Feature | HubSpot Breeze AI | Intercom Fin |
|---|---|---|
| yesall 4 plans | yesonly plan | |
| Details: DPA available |
|
|
| opt-out availableall 4 plans | opt-out availableonly plan | |
| Details: Training on inputs |
|
|
| EU optionall 4 plans | EU optiononly plan | |
| Details: Data residency |
|
|
| list availableall 4 plans | list availableonly plan | |
| Details: List published |
|
|
| differs by tool | Third-party AI: Zero Data Retention…all 4 plans | DPA Section 10: deletion on written…only plan |
| Details: Data retention |
|
|
| differs by tool |
| several tiersonly plan |
| Details: Price |
|
|
| differs by tool |
| yesonly plan |
| Details: AI features included |
|
|
| 12 sources | 10 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- HubSpot Breeze AIyesall 4 plans
- Intercom Finyesonly plan
- HubSpot Breeze AI
- Free
yes (automatic)
Provider’s DPA - Starter
yes (automatic)
Provider’s DPA - Professional
yes (automatic)
Provider’s DPA - Enterprise
yes (automatic)
Provider’s DPA
Intercom Fin- Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Data Processing Addendum, Effective 2025-04-09, including standard contractual clauses)
Provider’s DPA
- Free
Training
- HubSpot Breeze AIopt-out availableall 4 plans
- Intercom Finopt-out availableonly plan
- HubSpot Breeze AI
- Free
HubSpot's own model training on customer data: on by default, Super Admin can switch it off ("By default, the setting will be turned on."). Accounts with Sensitive Data are automatically opted out. Third-party AI: "We do not permit HubSpot AI service providers ... to use your data for model training." Opt-out applies only going forward. Customer Terms of Service 5.3.1 (q14): "We may also use Customer Data to train our AI models in compliance with our obligations under the Agreement."
- Starter
HubSpot's own model training on customer data: on by default, Super Admin can switch it off ("By default, the setting will be turned on."). Accounts with Sensitive Data are automatically opted out. Third-party AI: "We do not permit HubSpot AI service providers ... to use your data for model training." Opt-out applies only going forward. Customer Terms of Service 5.3.1 (q14): "We may also use Customer Data to train our AI models in compliance with our obligations under the Agreement."
- Professional
HubSpot's own model training on customer data: on by default, Super Admin can switch it off ("By default, the setting will be turned on."). Accounts with Sensitive Data are automatically opted out. Third-party AI: "We do not permit HubSpot AI service providers ... to use your data for model training." Opt-out applies only going forward. According to the documentation, Breeze agents and workflows require Professional or Enterprise. Customer Terms of Service 5.3.1 (q14): "We may also use Customer Data to train our AI models in compliance with our obligations under the Agreement."
- Enterprise
HubSpot's own model training on customer data: on by default, Super Admin can switch it off ("By default, the setting will be turned on."). Accounts with Sensitive Data are automatically opted out. Third-party AI: "We do not permit HubSpot AI service providers ... to use your data for model training." Opt-out applies only going forward. According to the documentation, Breeze agents and workflows require Professional or Enterprise. Customer Terms of Service 5.3.1 (q14): "We may also use Customer Data to train our AI models in compliance with our obligations under the Agreement."
Intercom Fin- Intercom Helpdesk Essential / Advanced / Expert with Fin
Security page: 'Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days.' FAQ on the Security page: 'Fin can use anonymized customer data for model fine-tuning'; opt-out at any time. Security page also: 'Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data'; third-party AI 'contractually barred from training on your data, with zero retention once a response is generated'. The Product Privacy Notice contains no statement on training; how the opt-out is exercised is not described there or in the help centre.
- Free
Hosting
- HubSpot Breeze AIEU optionall 4 plans
- Intercom FinEU optiononly plan
- HubSpot Breeze AI
- Free
Choice of data centre US, EU (Frankfurt, selectable since 2021-07-19), Canada, Australia. AI sub-processors according to the sub-processor list (q3), EU data centre column: OpenAI "European Economic Area and Switzerland"; AWS, Google and Baseten (from 2026-10-16) "European Economic Area regions"; Hyperdoc (meeting recordings/transcripts) Germany. The web search providers Bright Data and Exa (from 2026-10-16) also process in the USA for the EU data centre.
- Starter
Choice of data centre US, EU (Frankfurt, selectable since 2021-07-19), Canada, Australia. AI sub-processors according to the sub-processor list (q3), EU data centre column: OpenAI "European Economic Area and Switzerland"; AWS, Google and Baseten (from 2026-10-16) "European Economic Area regions"; Hyperdoc (meeting recordings/transcripts) Germany. The web search providers Bright Data and Exa (from 2026-10-16) also process in the USA for the EU data centre.
- Professional
Choice of data centre US, EU (Frankfurt, selectable since 2021-07-19), Canada, Australia. AI sub-processors according to the sub-processor list (q3), EU data centre column: OpenAI "European Economic Area and Switzerland"; AWS, Google and Baseten (from 2026-10-16) "European Economic Area regions"; Hyperdoc (meeting recordings/transcripts) Germany. The web search providers Bright Data and Exa (from 2026-10-16) also process in the USA for the EU data centre.
- Enterprise
Choice of data centre US, EU (Frankfurt, selectable since 2021-07-19), Canada, Australia. AI sub-processors according to the sub-processor list (q3), EU data centre column: OpenAI "European Economic Area and Switzerland"; AWS, Google and Baseten (from 2026-10-16) "European Economic Area regions"; Hyperdoc (meeting recordings/transcripts) Germany. The web search providers Bright Data and Exa (from 2026-10-16) also process in the USA for the EU data centre.
Intercom Fin- Intercom Helpdesk Essential / Advanced / Expert with Fin
Sub-processor list (2026-06-25): for customers with EU data hosting, AWS is in Dublin (eu-west-1), Snowflake in Ireland; AI processing by OpenAI, Google, Microsoft, Eleven Labs and Cartesia located in the 'EU' (Anthropic not listed in the EU section). Help centre: 'Regional Data Hosting is only available to new workspaces on the Advanced and Expert plans'; only with a contract ('available to customers on a contract'), via sales; no migration of existing workspaces, conversations cannot be transferred; surcharge not stated. Regional Data Hosting Addendum (2024-03-08): account management, support and individual features may be processed outside the EU. Default: USA.
- Free
Sub-processors
- HubSpot Breeze AIlist availableall 4 plans
- Intercom Finlist availableonly plan
- HubSpot Breeze AI
- Free
- OpenAI, L.L.C. (AI Service Provider, HubSpot AI)
- Amazon Web Services, Inc. (AI Service Provider, HubSpot AI; additionally hosting)
- Google LLC (AI Service Provider, HubSpot AI)
- Baseten Labs, Inc. (AI Service Provider, effective from 2026-10-16)
- Bright Data Ltd. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Exa Labs, Inc. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Hyperdoc, Inc. (meeting recordings and transcripts, HubSpot AI; EU data centre: Germany)
- additional models used according to the AI Model Cards (q7): Anthropic (Claude), Perplexity (Sonar); not listed in the sub-processor list (Last Modified 2026-09-16, retrieved 2026-10-18)
- Starter
- OpenAI, L.L.C. (AI Service Provider, HubSpot AI)
- Amazon Web Services, Inc. (AI Service Provider, HubSpot AI; additionally hosting)
- Google LLC (AI Service Provider, HubSpot AI)
- Baseten Labs, Inc. (AI Service Provider, effective from 2026-10-16)
- Bright Data Ltd. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Exa Labs, Inc. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Hyperdoc, Inc. (meeting recordings and transcripts, HubSpot AI; EU data centre: Germany)
- additional models used according to the AI Model Cards (q7): Anthropic (Claude), Perplexity (Sonar); not listed in the sub-processor list (Last Modified 2026-09-16, retrieved 2026-10-18)
- Professional
- OpenAI, L.L.C. (AI Service Provider, HubSpot AI)
- Amazon Web Services, Inc. (AI Service Provider, HubSpot AI; additionally hosting)
- Google LLC (AI Service Provider, HubSpot AI)
- Baseten Labs, Inc. (AI Service Provider, effective from 2026-10-16)
- Bright Data Ltd. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Exa Labs, Inc. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Hyperdoc, Inc. (meeting recordings and transcripts, HubSpot AI; EU data centre: Germany)
- additional models used according to the AI Model Cards (q7): Anthropic (Claude), Perplexity (Sonar); not listed in the sub-processor list (Last Modified 2026-09-16, retrieved 2026-10-18)
- Enterprise
- OpenAI, L.L.C. (AI Service Provider, HubSpot AI)
- Amazon Web Services, Inc. (AI Service Provider, HubSpot AI; additionally hosting)
- Google LLC (AI Service Provider, HubSpot AI)
- Baseten Labs, Inc. (AI Service Provider, effective from 2026-10-16)
- Bright Data Ltd. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Exa Labs, Inc. (Web Search Results, from 2026-10-16; processing location also for the EU data centre: USA)
- Hyperdoc, Inc. (meeting recordings and transcripts, HubSpot AI; EU data centre: Germany)
- additional models used according to the AI Model Cards (q7): Anthropic (Claude), Perplexity (Sonar); not listed in the sub-processor list (Last Modified 2026-09-16, retrieved 2026-10-18)
Intercom Fin- Intercom Helpdesk Essential / Advanced / Expert with Fin
- Amazon Web Services (hosting; default USA, with EU hosting Dublin, Ireland, region eu-west-1)
- Snowflake (data warehouse and AI processing; default USA, with EU hosting Ireland)
- AI default: OpenAI, Anthropic, Google, Microsoft (each USA); with EU hosting: OpenAI, Google, Microsoft (EU), Anthropic not listed
- Text-to-speech: Eleven Labs, Cartesia (default USA, with EU hosting EU)
- PlanetScale, Ably Realtime and others (USA)
- Free
Retention
- differs by tool
- HubSpot Breeze AIThird-party AI: Zero Data Retention…all 4 plans
- Intercom FinDPA Section 10: deletion on written…only plan
- HubSpot Breeze AI
- FreeThird-party AI: Zero Data Retention "wherever possible" or minimised retention; specific periods not stated. The AI Model Cards (q7, retrieved 2026-10-18) list "Model Zero Data Retention" as an AI control for agents, Breeze Assistant and embedded AI features; they state no specific periods or exceptions.
- StarterThird-party AI: Zero Data Retention "wherever possible" or minimised retention; specific periods not stated. The AI Model Cards (q7, retrieved 2026-10-18) list "Model Zero Data Retention" as an AI control for agents, Breeze Assistant and embedded AI features; they state no specific periods or exceptions.
- ProfessionalThird-party AI: Zero Data Retention "wherever possible" or minimised retention; specific periods not stated. The AI Model Cards (q7, retrieved 2026-10-18) list "Model Zero Data Retention" as an AI control for agents, Breeze Assistant and embedded AI features; they state no specific periods or exceptions.
- EnterpriseThird-party AI: Zero Data Retention "wherever possible" or minimised retention; specific periods not stated. The AI Model Cards (q7, retrieved 2026-10-18) list "Model Zero Data Retention" as an AI control for agents, Breeze Assistant and embedded AI features; they state no specific periods or exceptions.
Intercom Fin- Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written request 'within a maximum period of 30 days'; without a request, automatic deletion '180 days after the termination or expiration of this Agreement'; backups deleted after 14 days. Security page: opt-out of fine-tuning with deletion within 30 days; third-party AI without retention after the response. Fin Memory (help centre): recent messages and summaries 45 days, facts 180 days, then automatic deletion. Retention of ongoing conversations during the contract term: not publicly documented.
Price
- differs by tool
- HubSpot Breeze AI
- 0 USDFree
- several tiersStarter
- from 45 USD/user/mo… (further prices in the details)Professional
- from 75 USD/user/moEnterprise
- Intercom Finseveral tiersonly plan
- HubSpot Breeze AI
- Free
0 USD (Free CRM, up to 2 users, max. 1,000 contacts; q11)
- Starter
List price 20 USD per seat/month (Smart CRM Starter, q11). According to the Starter page (q12), currently a time-limited offer for new customers: 7 USD per seat/month with annual prepayment or 10 USD per seat/month with monthly payment, with no end date stated. 500 HubSpot Credits/month included (q11, q12). Many AI functions and agents consume credits.
- Professional
from 45 USD per seat/month according to the Smart CRM pricing page (retrieved 2026-10-18: "Starts at $45/mo/seat", alongside a struck-through "$50/mo/seat"; billing options "Pay Monthly – Commit annually" and "Pay Annually", 45 USD shown for both; no indication whether excl. taxes). List price according to the Product and Services Catalog: 50 USD (q11). 3,000 HubSpot Credits/month included (q11, q15)
- Enterprise
from 75 USD per seat/month (Smart CRM pricing page, retrieved 2026-10-18: "Starts at $75/mo/seat", only "Talk to Sales"; matches the list price according to the Product and Services Catalog, q11; no indication whether excl. taxes); 5,000 HubSpot Credits/month included (q11, q15)
Intercom Fin- Intercom Helpdesk Essential / Advanced / Expert with Fin
Intercom Helpdesk: Essential 19 USD, Advanced 85 USD, Expert 132 USD per seat per month with annual billing; 29 USD, 99 USD, 139 USD with monthly billing (pricing page; Lite seats free of charge). AI surcharge separate: Fin AI Agent 0.99 USD per outcome ('outcome'), qualifications 9.99 USD; with a third-party helpdesk, minimum purchase of 50 outcomes per month; Copilot 29 USD (annual billing) or 35 USD (monthly billing) per user per month; Pro add-on from 100 USD per workspace per month (Intercom and Fin pricing pages; USD only; net/gross not stated)
- Free
- differs by tool
- HubSpot Breeze AI
- not publicly documentedFree
- yesStarter, Professional, Enterprise
- Intercom Finyesonly plan
- HubSpot Breeze AI
- Free
not publicly documented
- Starter
yes
- Professional
yes
- Enterprise
yes
Intercom Fin- Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Fin AI Agent usable in all plans; base fee 0 USD; billing per outcome)
- Free
Evidence
- HubSpot Breeze AI12 sources
- Intercom Fin10 sources
- HubSpot Breeze AI
- HubSpot Data Processing Agreement (Last Modified 2026-09-16)DPA, retrieved 18 Oct 2026
- HubSpot Privacy PolicyPrivacy notice, retrieved 7 Oct 2026
- HubSpot Sub-Processors Page (Last Modified 2026-09-16)Sub-processor list, retrieved 18 Oct 2026
- HubSpot AI Cloud Infrastructure FAQ (updated 2026-07-21)Documentation, retrieved 18 Oct 2026
- Understand Agent Hub (updated 2026-10-01)Documentation, retrieved 7 Oct 2026
- HubSpot AI Model CardsTrust Center, retrieved 18 Oct 2026
- Understand HubSpot's AI model training (updated 2026-09-08)Documentation, retrieved 18 Oct 2026
- HubSpot CRM PricingPricing page, retrieved 7 Oct 2026
- HubSpot Product & Services Catalog (Legal Center)Pricing page / service description, retrieved 14 Oct 2026
- HubSpot Starter (product page)Pricing page, retrieved 14 Oct 2026
- HubSpot Customer Terms of Service (Last Modified 2026-09-16)Terms and conditions, retrieved 18 Oct 2026
- HubSpot Smart CRM PricingPricing page, retrieved 18 Oct 2026
Intercom Fin- PricingPricing page, retrieved 14 Oct 2026
- Fin AI Agent PricingPricing page, retrieved 14 Oct 2026
- Privacy Policy (Effective 2026-08-21)Privacy notice, retrieved 14 Oct 2026
- Data Processing Addendum (Effective 2025-04-09)DPA, retrieved 18 Oct 2026
- Subprocessors List (Effective 2026-06-25)Sub-processor list, retrieved 14 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Regional Data Hosting Addendum (Effective 2024-03-08)DPA, retrieved 18 Oct 2026
- Fin's Trust CenterTrust Center, retrieved 18 Oct 2026
- Regional Data HostingHelp centre, retrieved 18 Oct 2026
- Fin memoryHelp centre, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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HubSpot Breeze AI compared with
Individual pages: HubSpot Breeze AI, Intercom Fin. All tools in the category: Business software.