Intercom Fin vs. Writer: data protection per plan
Intercom Fin (1 plan) and Writer (2 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Intercom Fin | Writer |
|---|---|---|
| Provider based in | Intercom R&D Unlimited Company, 124 St Stephen's Green, Dublin 2, DC02 C628, Ireland | WRITER Inc., 111 Maiden Lane, Fourth Floor, San Francisco, CA 94108, USA |
| Plans recorded | 1 | 2 |
| Hosting | EU option: Intercom Helpdesk Essential / Advanced / Expert with Fin | mixed: all 2 plans |
| Training on inputs | opt-out available: Intercom Helpdesk Essential / Advanced / Expert with Fin | no: all 2 plans |
| DPA | yes: Intercom Helpdesk Essential / Advanced / Expert with Fin | yes: all 2 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin vs. Writer Starter
| Feature | Intercom FinIntercom Helpdesk Essential / Advanced / Expert with Fin | WriterStarter |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (Data Processing Addendum, Effective 2025-04-09, including standard contractual clauses) Provider’s DPA | yes (Terms of Use, version 2026-06-05, apply to free, trial and paid versions except Enterprise: 'When you are acting on behalf of an organization when accessing our Services, our Data Processing Agreement (“DPA”) applies and is incorporated by reference into these Terms.') Provider’s DPA |
| differs by plan | opt-out available | no |
| Details: Training on inputs | Security page: 'Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days.' FAQ on the Security page: 'Fin can use anonymized customer data for model fine-tuning'; opt-out at any time. Security page also: 'Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data'; third-party AI 'contractually barred from training on your data, with zero retention once a response is generated'. The Product Privacy Notice contains no statement on training; how the opt-out is exercised is not described there or in the help centre. | Trust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Terms of Use: 'We will not use your Materials to train our models.'; however, Materials may be used to provide, maintain and improve the Services and to develop other products. |
| differs by plan | EU option | mixed |
| Details: Data residency | Sub-processor list (2026-06-25): for customers with EU data hosting, AWS is in Dublin (eu-west-1), Snowflake in Ireland; AI processing by OpenAI, Google, Microsoft, Eleven Labs and Cartesia located in the 'EU' (Anthropic not listed in the EU section). Help centre: 'Regional Data Hosting is only available to new workspaces on the Advanced and Expert plans'; only with a contract ('available to customers on a contract'), via sales; no migration of existing workspaces, conversations cannot be transferred; surcharge not stated. Regional Data Hosting Addendum (2024-03-08): account management, support and individual features may be processed outside the EU. Default: USA. | Sub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | DPA Section 10: deletion on written… | Trust page: 'zero data retention' approach |
| Details: Data retention | DPA Section 10: deletion on written request 'within a maximum period of 30 days'; without a request, automatic deletion '180 days after the termination or expiration of this Agreement'; backups deleted after 14 days. Security page: opt-out of fine-tuning with deletion within 30 days; third-party AI without retention after the response. Fin Memory (help centre): recent messages and summaries 45 days, facts 180 days, then automatic deletion. Retention of ongoing conversations during the contract term: not publicly documented. | Trust page: 'zero data retention' approach; data is stored only for as long as needed to use the platform. Help centre 'Setting up data retention': automatic deletion schedules only 'on certain Enterprise plans'; the default is 'No automatic deletion', content is kept until users delete it manually. Terms of Use: after termination no obligation to retain; WRITER may delete Materials. DPA section 9: return or deletion of personal data upon the customer's written request, unless the law requires otherwise. |
| differs by plan | several tiers | not publicly documented |
| Details: Price | Intercom Helpdesk: Essential 19 USD, Advanced 85 USD, Expert 132 USD per seat per month with annual billing; 29 USD, 99 USD, 139 USD with monthly billing (pricing page; Lite seats free of charge). AI surcharge separate: Fin AI Agent 0.99 USD per outcome ('outcome'), qualifications 9.99 USD; with a third-party helpdesk, minimum purchase of 50 outcomes per month; Copilot 29 USD (annual billing) or 35 USD (monthly billing) per user per month; Pro add-on from 100 USD per workspace per month (Intercom and Fin pricing pages; USD only; net/gross not stated) | not publicly documented (the pricing page shows no price; according to the FAQ, monthly or annual billing per seat with fixed credit limits; 14-day free trial, no credit card required) |
| yes | yes | |
| Details: AI features included | yes (Fin AI Agent usable in all plans; base fee 0 USD; billing per outcome) | yes (WRITER Agent for chat and automation, up to 5 users, up to 5 Playbooks, up to 3 scheduled routines, 1 team personality profile, basic connectors; AI Studio with limited access) |
| 10 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finyes
- Writer Starteryes
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Data Processing Addendum, Effective 2025-04-09, including standard contractual clauses)
Provider’s DPAWriter Starteryes (Terms of Use, version 2026-06-05, apply to free, trial and paid versions except Enterprise: 'When you are acting on behalf of an organization when accessing our Services, our Data Processing Agreement (“DPA”) applies and is incorporated by reference into these Terms.')
Provider’s DPA
Training
- differs by plan
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finopt-out available
- Writer Starterno
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
Security page: 'Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days.' FAQ on the Security page: 'Fin can use anonymized customer data for model fine-tuning'; opt-out at any time. Security page also: 'Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data'; third-party AI 'contractually barred from training on your data, with zero retention once a response is generated'. The Product Privacy Notice contains no statement on training; how the opt-out is exercised is not described there or in the help centre.
Writer StarterTrust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Terms of Use: 'We will not use your Materials to train our models.'; however, Materials may be used to provide, maintain and improve the Services and to develop other products.
Hosting
- differs by plan
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinEU option
- Writer Startermixed
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
Sub-processor list (2026-06-25): for customers with EU data hosting, AWS is in Dublin (eu-west-1), Snowflake in Ireland; AI processing by OpenAI, Google, Microsoft, Eleven Labs and Cartesia located in the 'EU' (Anthropic not listed in the EU section). Help centre: 'Regional Data Hosting is only available to new workspaces on the Advanced and Expert plans'; only with a contract ('available to customers on a contract'), via sales; no migration of existing workspaces, conversations cannot be transferred; surcharge not stated. Regional Data Hosting Addendum (2024-03-08): account management, support and individual features may be processed outside the EU. Default: USA.
Writer StarterSub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'.
Sub-processors
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finlist available
- Writer Starterlist available
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
- Amazon Web Services (hosting; default USA, with EU hosting Dublin, Ireland, region eu-west-1)
- Snowflake (data warehouse and AI processing; default USA, with EU hosting Ireland)
- AI default: OpenAI, Anthropic, Google, Microsoft (each USA); with EU hosting: OpenAI, Google, Microsoft (EU), Anthropic not listed
- Text-to-speech: Eleven Labs, Cartesia (default USA, with EU hosting EU)
- PlanetScale, Ably Realtime and others (USA)
Writer Starter- Amazon Web Services (cloud): USA, EU
- Google Cloud Platform (cloud): USA, EU
- Microsoft Azure (infrastructure): USA
- Baseten (infrastructure): USA
- Cloudflare (infrastructure): worldwide
- Daytona (infrastructure): USA, EU
- Elastic Cloud (infrastructure): USA
- OpenRouter (infrastructure): USA
- Parasail (infrastructure): USA, EU
- Turbopuffer (infrastructure): USA, EU
- Exa.ai (web search): USA
- Tavily (web search): USA
- Recall.ai (services and support): USA, EU
- Snowflake (data warehouse): USA
- Fullstory, Omni, Segment (analytics): USA
- Pylon (customer support): USA
- Sendgrid (email): USA
- Stripe (billing): USA
- Writer, Inc. group companies (services and support): worldwide
Retention
- differs by plan
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written…
- Writer StarterTrust page: 'zero data retention' approach
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written request 'within a maximum period of 30 days'; without a request, automatic deletion '180 days after the termination or expiration of this Agreement'; backups deleted after 14 days. Security page: opt-out of fine-tuning with deletion within 30 days; third-party AI without retention after the response. Fin Memory (help centre): recent messages and summaries 45 days, facts 180 days, then automatic deletion. Retention of ongoing conversations during the contract term: not publicly documented.Writer StarterTrust page: 'zero data retention' approach; data is stored only for as long as needed to use the platform. Help centre 'Setting up data retention': automatic deletion schedules only 'on certain Enterprise plans'; the default is 'No automatic deletion', content is kept until users delete it manually. Terms of Use: after termination no obligation to retain; WRITER may delete Materials. DPA section 9: return or deletion of personal data upon the customer's written request, unless the law requires otherwise.
Price
- differs by plan
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finseveral tiers
- Writer Starternot publicly documented
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
Intercom Helpdesk: Essential 19 USD, Advanced 85 USD, Expert 132 USD per seat per month with annual billing; 29 USD, 99 USD, 139 USD with monthly billing (pricing page; Lite seats free of charge). AI surcharge separate: Fin AI Agent 0.99 USD per outcome ('outcome'), qualifications 9.99 USD; with a third-party helpdesk, minimum purchase of 50 outcomes per month; Copilot 29 USD (annual billing) or 35 USD (monthly billing) per user per month; Pro add-on from 100 USD per workspace per month (Intercom and Fin pricing pages; USD only; net/gross not stated)
Writer Starternot publicly documented (the pricing page shows no price; according to the FAQ, monthly or annual billing per seat with fixed credit limits; 14-day free trial, no credit card required)
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Finyes
- Writer Starteryes
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Fin AI Agent usable in all plans; base fee 0 USD; billing per outcome)
Writer Starteryes (WRITER Agent for chat and automation, up to 5 users, up to 5 Playbooks, up to 3 scheduled routines, 1 team personality profile, basic connectors; AI Studio with limited access)
Evidence
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin10 sources
- Writer Starter7 sources
- Intercom Fin Intercom Helpdesk Essential / Advanced / Expert with Fin
- PricingPricing page, retrieved 14 Oct 2026
- Fin AI Agent PricingPricing page, retrieved 14 Oct 2026
- Privacy Policy (Effective 2026-08-21)Privacy notice, retrieved 14 Oct 2026
- Data Processing Addendum (Effective 2025-04-09)DPA, retrieved 18 Oct 2026
- Subprocessors List (Effective 2026-06-25)Sub-processor list, retrieved 14 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Regional Data Hosting Addendum (Effective 2024-03-08)DPA, retrieved 18 Oct 2026
- Fin's Trust CenterTrust Center, retrieved 18 Oct 2026
- Regional Data HostingHelp centre, retrieved 18 Oct 2026
- Fin memoryHelp centre, retrieved 18 Oct 2026
Writer Starter- Plans & PricingPricing page, retrieved 18 Oct 2026
- Security and trust at WRITERTrust Center, retrieved 18 Oct 2026
- Privacy Policy (Effective Date April 17, 2026)Privacy notice, retrieved 14 Oct 2026
- Subprocessors (Last Updated October 14, 2026)Sub-processor list, retrieved 18 Oct 2026
- Data Processing Agreement (as of 2025-12-04)DPA, retrieved 18 Oct 2026
- Terms of Use (Version June 5, 2026)Terms and conditions, retrieved 18 Oct 2026
- Setting up data retentionHelp centre, retrieved 18 Oct 2026
| Feature | Intercom Fin | Writer |
|---|---|---|
| yesonly plan | yesall 2 plans | |
| Details: DPA available |
|
|
| differs by tool | opt-out availableonly plan | noall 2 plans |
| Details: Training on inputs |
|
|
| differs by tool | EU optiononly plan | mixedall 2 plans |
| Details: Data residency |
|
|
| list availableonly plan | list availableall 2 plans | |
| Details: List published |
|
|
| differs by tool | DPA Section 10: deletion on written…only plan | Trust page: 'zero data retention' approachall 2 plans |
| Details: Data retention |
|
|
| differs by tool | several tiersonly plan |
|
| Details: Price |
|
|
| yesonly plan | yesall 2 plans | |
| Details: AI features included |
|
|
| 10 sources | 8 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Intercom Finyesonly plan
- Writeryesall 2 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Data Processing Addendum, Effective 2025-04-09, including standard contractual clauses)
Provider’s DPA
Writer- Starter
yes (Terms of Use, version 2026-06-05, apply to free, trial and paid versions except Enterprise: 'When you are acting on behalf of an organization when accessing our Services, our Data Processing Agreement (“DPA”) applies and is incorporated by reference into these Terms.')
Provider’s DPA - Enterprise
yes (Platform Services Agreement, version 2026-08-05, section 5.4: the DPA 'is incorporated by reference into this Agreement'; according to the Terms of Use, the Platform Services Agreement governs Enterprise)
Provider’s DPA
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Training
- differs by tool
- Intercom Finopt-out availableonly plan
- Writernoall 2 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Security page: 'Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days.' FAQ on the Security page: 'Fin can use anonymized customer data for model fine-tuning'; opt-out at any time. Security page also: 'Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data'; third-party AI 'contractually barred from training on your data, with zero retention once a response is generated'. The Product Privacy Notice contains no statement on training; how the opt-out is exercised is not described there or in the help centre.
Writer- Starter
Trust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Terms of Use: 'We will not use your Materials to train our models.'; however, Materials may be used to provide, maintain and improve the Services and to develop other products.
- Enterprise
Trust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Platform Services Agreement 5.2: 'Writer will not use any Customer Materials to train its models.'; licence to Customer Materials only to provide and support the platform.
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Hosting
- differs by tool
- Intercom FinEU optiononly plan
- Writermixedall 2 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Sub-processor list (2026-06-25): for customers with EU data hosting, AWS is in Dublin (eu-west-1), Snowflake in Ireland; AI processing by OpenAI, Google, Microsoft, Eleven Labs and Cartesia located in the 'EU' (Anthropic not listed in the EU section). Help centre: 'Regional Data Hosting is only available to new workspaces on the Advanced and Expert plans'; only with a contract ('available to customers on a contract'), via sales; no migration of existing workspaces, conversations cannot be transferred; surcharge not stated. Regional Data Hosting Addendum (2024-03-08): account management, support and individual features may be processed outside the EU. Default: USA.
Writer- Starter
Sub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'.
- Enterprise
Sub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'. Enterprise: according to the pricing page, fully managed platform deployment; choice of location not described.
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Sub-processors
- Intercom Finlist availableonly plan
- Writerlist availableall 2 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
- Amazon Web Services (hosting; default USA, with EU hosting Dublin, Ireland, region eu-west-1)
- Snowflake (data warehouse and AI processing; default USA, with EU hosting Ireland)
- AI default: OpenAI, Anthropic, Google, Microsoft (each USA); with EU hosting: OpenAI, Google, Microsoft (EU), Anthropic not listed
- Text-to-speech: Eleven Labs, Cartesia (default USA, with EU hosting EU)
- PlanetScale, Ably Realtime and others (USA)
Writer- Starter
- Amazon Web Services (cloud): USA, EU
- Google Cloud Platform (cloud): USA, EU
- Microsoft Azure (infrastructure): USA
- Baseten (infrastructure): USA
- Cloudflare (infrastructure): worldwide
- Daytona (infrastructure): USA, EU
- Elastic Cloud (infrastructure): USA
- OpenRouter (infrastructure): USA
- Parasail (infrastructure): USA, EU
- Turbopuffer (infrastructure): USA, EU
- Exa.ai (web search): USA
- Tavily (web search): USA
- Recall.ai (services and support): USA, EU
- Snowflake (data warehouse): USA
- Fullstory, Omni, Segment (analytics): USA
- Pylon (customer support): USA
- Sendgrid (email): USA
- Stripe (billing): USA
- Writer, Inc. group companies (services and support): worldwide
- Enterprise
- Amazon Web Services (cloud): USA, EU
- Google Cloud Platform (cloud): USA, EU
- Microsoft Azure (infrastructure): USA
- Baseten (infrastructure): USA
- Cloudflare (infrastructure): worldwide
- Daytona (infrastructure): USA, EU
- Elastic Cloud (infrastructure): USA
- OpenRouter (infrastructure): USA
- Parasail (infrastructure): USA, EU
- Turbopuffer (infrastructure): USA, EU
- Exa.ai (web search): USA
- Tavily (web search): USA
- Recall.ai (services and support): USA, EU
- Snowflake (data warehouse): USA
- Fullstory, Omni, Segment (analytics): USA
- Pylon (customer support): USA
- Sendgrid (email): USA
- Stripe (billing): USA
- Writer, Inc. group companies (services and support): worldwide
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Retention
- differs by tool
- Intercom FinDPA Section 10: deletion on written…only plan
- WriterTrust page: 'zero data retention' approachall 2 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with FinDPA Section 10: deletion on written request 'within a maximum period of 30 days'; without a request, automatic deletion '180 days after the termination or expiration of this Agreement'; backups deleted after 14 days. Security page: opt-out of fine-tuning with deletion within 30 days; third-party AI without retention after the response. Fin Memory (help centre): recent messages and summaries 45 days, facts 180 days, then automatic deletion. Retention of ongoing conversations during the contract term: not publicly documented.
Writer- StarterTrust page: 'zero data retention' approach; data is stored only for as long as needed to use the platform. Help centre 'Setting up data retention': automatic deletion schedules only 'on certain Enterprise plans'; the default is 'No automatic deletion', content is kept until users delete it manually. Terms of Use: after termination no obligation to retain; WRITER may delete Materials. DPA section 9: return or deletion of personal data upon the customer's written request, unless the law requires otherwise.
- EnterpriseTrust page: 'zero data retention' approach. Help centre 'Setting up data retention' (on certain Enterprise plans): default 'No automatic deletion'; org admins can set deletion after 1, 3, 6 or 12 months for docs, outputs, uploaded files, chat sessions and WRITER Meet notes (Knowledge Graph files excluded). Platform Services Agreement section 9: Customer Materials can be exported for up to 30 days after the end of the contract upon written request, after which WRITER may delete them; upon written request, destruction within 90 days. DPA section 9: return or deletion of personal data at the customer's request.
Price
- differs by tool
- Intercom Finseveral tiersonly plan
- Writer
- not publicly documentedStarter
- customEnterprise
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Intercom Helpdesk: Essential 19 USD, Advanced 85 USD, Expert 132 USD per seat per month with annual billing; 29 USD, 99 USD, 139 USD with monthly billing (pricing page; Lite seats free of charge). AI surcharge separate: Fin AI Agent 0.99 USD per outcome ('outcome'), qualifications 9.99 USD; with a third-party helpdesk, minimum purchase of 50 outcomes per month; Copilot 29 USD (annual billing) or 35 USD (monthly billing) per user per month; Pro add-on from 100 USD per workspace per month (Intercom and Fin pricing pages; USD only; net/gross not stated)
Writer- Starter
not publicly documented (the pricing page shows no price; according to the FAQ, monthly or annual billing per seat with fixed credit limits; 14-day free trial, no credit card required)
- Enterprise
Custom, contact sales (pricing page)
- Intercom Helpdesk Essential / Advanced / Expert with Fin
- Intercom Finyesonly plan
- Writeryesall 2 plans
- Intercom Fin
- Intercom Helpdesk Essential / Advanced / Expert with Fin
yes (Fin AI Agent usable in all plans; base fee 0 USD; billing per outcome)
Writer- Starter
yes (WRITER Agent for chat and automation, up to 5 users, up to 5 Playbooks, up to 3 scheduled routines, 1 team personality profile, basic connectors; AI Studio with limited access)
- Enterprise
yes (any number of users and teams, unlimited Playbooks, advanced orchestration, audit logs, SSO/SAML, SCIM, 'Works with preferred LLMs')
- Intercom Helpdesk Essential / Advanced / Expert with Fin
Evidence
- Intercom Fin10 sources
- Writer8 sources
- Intercom Fin
- PricingPricing page, retrieved 14 Oct 2026
- Fin AI Agent PricingPricing page, retrieved 14 Oct 2026
- Privacy Policy (Effective 2026-08-21)Privacy notice, retrieved 14 Oct 2026
- Data Processing Addendum (Effective 2025-04-09)DPA, retrieved 18 Oct 2026
- Subprocessors List (Effective 2026-06-25)Sub-processor list, retrieved 14 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Regional Data Hosting Addendum (Effective 2024-03-08)DPA, retrieved 18 Oct 2026
- Fin's Trust CenterTrust Center, retrieved 18 Oct 2026
- Regional Data HostingHelp centre, retrieved 18 Oct 2026
- Fin memoryHelp centre, retrieved 18 Oct 2026
Writer- Plans & PricingPricing page, retrieved 18 Oct 2026
- Security and trust at WRITERTrust Center, retrieved 18 Oct 2026
- Privacy Policy (Effective Date April 17, 2026)Privacy notice, retrieved 14 Oct 2026
- Subprocessors (Last Updated October 14, 2026)Sub-processor list, retrieved 18 Oct 2026
- Data Processing Agreement (as of 2025-12-04)DPA, retrieved 18 Oct 2026
- Terms of Use (Version June 5, 2026)Terms and conditions, retrieved 18 Oct 2026
- Platform Services Agreement (Version August 5, 2026)Terms and conditions, retrieved 18 Oct 2026
- Setting up data retentionHelp centre, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
More comparisons
Intercom Fin compared with
Individual pages: Intercom Fin, Writer. All tools in the category: Business software.