Lexware Office vs. Pipedrive AI: data protection per plan
Lexware Office (4 plans) and Pipedrive AI (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Lexware Office | Pipedrive AI |
|---|---|---|
| Provider based in | Munzinger Straße 9, 79111 Freiburg, Germany. Contracting party and processor according to the DPA and privacy notice: Haufe Service Center GmbH | Pipedrive OÜ, Mustamäe tee 3a, 10615 Tallinn, Estonia |
| Plans recorded | 4 | 4 |
| Hosting | EU option: all 4 plans | EU option: all 4 plans |
| Training on inputs | no: all 4 plans | no: all 4 plans |
| DPA | yes: all 4 plans | yes: all 4 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Lexware Office S vs. Pipedrive AI Lite
| Feature | Lexware OfficeS | Pipedrive AILite |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (data processing agreement under Art. 28 GDPR between the customer and Haufe Service Center GmbH, public, as of 12.11.2025; applies to all Lexware Office versions; according to the DPA, the contract is also performed with AI support) Provider’s DPA | yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK) Provider’s DPA |
| no | no | |
| Details: Training on inputs | Terms section 2.3 (AI features): input and output are not used for training purposes. Automated accounting product page: assignment suggestions can be adjusted, and the system learns and becomes more accurate over time (scope not described in detail). By contrast, for the support chatbot (Intercom), according to the privacy notice the chatbot is automatically trained on the user's inputs. | AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described. |
| EU option | EU option | |
| Details: Data residency | DPA: all core functions (invoicing, receipt capture and processing, payroll, cash functions) are developed and hosted exclusively in Germany; hosting with AWS Frankfurt, operating tasks for AI-supported functions with "AWS Europe" (region not specified further); data extraction from accounting receipts by Klippa App B.V. (Netherlands). Supplementary functions (email sending, support platform, analytics) partly via sub-processors based in the USA, including Intercom with AI-supported communication. | Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | DPA section IV: after the end of the… | DPA section 5.11: contents of closed… |
| Details: Data retention | DPA section IV: after the end of the licence agreement the account remains in a free read-only mode; complete deletion at any time via self-service; test accounts not converted to a purchase are deleted no later than 13 months after the end of the test registration. Privacy notice: chat data (Intercom) for test accounts 13 months after the end of the trial, after a purchase up to 10 years after the end of the contract. Retention specifically for AI processing (AWS Europe, Klippa) not publicly documented. | DPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented. |
| differs by plan | 7.90 EUR/mo… (further prices in the details) | 14 EUR/user/mo… (further prices in the details) |
| Details: Price | EUR 7.90 per month plus VAT, cancellable monthly (pricing page); on the retrieval date a "50% discount for 3 months" promotion. Payroll (Lohn & Gehalt) optional from EUR 12.90 per month (up to 2 employees). 30-day free trial with the XL feature set. | EUR 14 per seat/month billed annually (EUR 168 per seat/year), EUR 24 per seat/month billed monthly; plus VAT. 14-day free trial. |
| yes | yes | |
| Details: AI features included | yes (receipt scanner with automatic recognition and booking suggestion and automatic payment reconciliation in all versions according to the version comparison; version for receipt capture and archive) | yes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search) |
| 6 sources | 8 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Lexware Office Syes
- Pipedrive AI Liteyes
- Lexware Office S
yes (data processing agreement under Art. 28 GDPR between the customer and Haufe Service Center GmbH, public, as of 12.11.2025; applies to all Lexware Office versions; according to the DPA, the contract is also performed with AI support)
Provider’s DPAPipedrive AI Liteyes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA
Training
- Lexware Office Sno
- Pipedrive AI Liteno
- Lexware Office S
Terms section 2.3 (AI features): input and output are not used for training purposes. Automated accounting product page: assignment suggestions can be adjusted, and the system learns and becomes more accurate over time (scope not described in detail). By contrast, for the support chatbot (Intercom), according to the privacy notice the chatbot is automatically trained on the user's inputs.
Pipedrive AI LiteAI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
Hosting
- Lexware Office SEU option
- Pipedrive AI LiteEU option
- Lexware Office S
DPA: all core functions (invoicing, receipt capture and processing, payroll, cash functions) are developed and hosted exclusively in Germany; hosting with AWS Frankfurt, operating tasks for AI-supported functions with "AWS Europe" (region not specified further); data extraction from accounting receipts by Klippa App B.V. (Netherlands). Supplementary functions (email sending, support platform, analytics) partly via sub-processors based in the USA, including Intercom with AI-supported communication.
Pipedrive AI LiteSub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
Sub-processors
- Lexware Office Slist available
- Pipedrive AI Litelist available
- Lexware Office S
- Haufe-Lexware GmbH & Co. KG, Freiburg (development and support)
- Haufe Lexware Services GmbH & Co. KG, Freiburg (technical user support and information)
- Amazon Web Services EMEA SARL, Luxembourg ("AWS Frankfurt": hosting and operations; "AWS Europe": operating tasks for AI-supported functions)
- Amazon Web Services Inc., Seattle, USA (only with prior approval for internal support services)
- Klippa App B.V., Groningen, Netherlands (data extraction from accounting receipts)
- Intercom Inc., San Francisco, USA (web analytics and communication service, communication also AI-supported)
- UserVoice Inc., USA (feedback tool)
- The Rocket Science Group LLC, Atlanta, USA (email sending via Mandrill)
- B+S Banksysteme AG and BANKSapi Technology GmbH, Munich (interfaces for retrieving online banking information)
- SorryApp Ltd., London (status notifications)
Pipedrive AI Lite- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
Retention
- differs by plan
- Lexware Office SDPA section IV: after the end of the…
- Pipedrive AI LiteDPA section 5.11: contents of closed…
- Lexware Office SDPA section IV: after the end of the licence agreement the account remains in a free read-only mode; complete deletion at any time via self-service; test accounts not converted to a purchase are deleted no later than 13 months after the end of the test registration. Privacy notice: chat data (Intercom) for test accounts 13 months after the end of the trial, after a purchase up to 10 years after the end of the contract. Retention specifically for AI processing (AWS Europe, Klippa) not publicly documented.Pipedrive AI LiteDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
Price
- differs by plan
- Lexware Office S7.90 EUR/mo… (further prices in the details)
- Pipedrive AI Lite14 EUR/user/mo… (further prices in the details)
- Lexware Office S
EUR 7.90 per month plus VAT, cancellable monthly (pricing page); on the retrieval date a "50% discount for 3 months" promotion. Payroll (Lohn & Gehalt) optional from EUR 12.90 per month (up to 2 employees). 30-day free trial with the XL feature set.
Pipedrive AI LiteEUR 14 per seat/month billed annually (EUR 168 per seat/year), EUR 24 per seat/month billed monthly; plus VAT. 14-day free trial.
- Lexware Office Syes
- Pipedrive AI Liteyes
- Lexware Office S
yes (receipt scanner with automatic recognition and booking suggestion and automatic payment reconciliation in all versions according to the version comparison; version for receipt capture and archive)
Pipedrive AI Liteyes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search)
Evidence
- Lexware Office S6 sources
- Pipedrive AI Lite8 sources
- Lexware Office S
- Lexware Office pricing & product comparisonPricing page, retrieved 18 Oct 2026
- Data processing under Art. 28 GDPR (as of 12.11.2025)DPA, retrieved 18 Oct 2026
- General terms and conditions Lexware Office (cloud solution), incl. section 2.3 AI featuresTerms and conditions, retrieved 18 Oct 2026
- Privacy notice Lexware Office (as of 23.09.2026)Privacy notice, retrieved 18 Oct 2026
- Automated accounting with AIProduct page, retrieved 18 Oct 2026
- Data protection & data securitySecurity page, retrieved 18 Oct 2026
Pipedrive AI Lite- Pricing (incl. plan comparison)Pricing page, retrieved 18 Oct 2026
- Data Processing Addendum (last updated 2 July 2026)DPA, retrieved 18 Oct 2026
- Sub-processors (current as of August 28, 2026)Sub-processor list, retrieved 18 Oct 2026
- Terms of Service (current as of September 16, 2026), section 3.11 AI FunctionalityTerms and conditions, retrieved 18 Oct 2026
- Privacy Notice (current as of July 2, 2026), section 4.8 How We Use AI and MLPrivacy notice, retrieved 18 Oct 2026
- Privacy and securitySecurity page, retrieved 18 Oct 2026
- Pipedrive AI: AI CRM (incl. FAQ on AI sub-processors and training)Product page, retrieved 18 Oct 2026
- Supplemental Terms (current as of 16 September 2026), section Pipedrive NovaTerms and conditions, retrieved 18 Oct 2026
| Feature | Lexware Office | Pipedrive AI |
|---|---|---|
| yesall 4 plans | yesall 4 plans | |
| Details: DPA available |
|
|
| noall 4 plans | noall 4 plans | |
| Details: Training on inputs |
|
|
| EU optionall 4 plans | EU optionall 4 plans | |
| Details: Data residency |
|
|
| list availableall 4 plans | list availableall 4 plans | |
| Details: List published |
|
|
| differs by tool | DPA section IV: after the end of the…all 4 plans | DPA section 5.11: contents of closed…all 4 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 4 plans | yesall 4 plans | |
| Details: AI features included |
|
|
| 6 sources | 8 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Lexware Officeyesall 4 plans
- Pipedrive AIyesall 4 plans
- Lexware Office
- S
yes (data processing agreement under Art. 28 GDPR between the customer and Haufe Service Center GmbH, public, as of 12.11.2025; applies to all Lexware Office versions; according to the DPA, the contract is also performed with AI support)
Provider’s DPA - M
yes (data processing agreement under Art. 28 GDPR between the customer and Haufe Service Center GmbH, public, as of 12.11.2025; applies to all Lexware Office versions; according to the DPA, the contract is also performed with AI support)
Provider’s DPA - L
yes (data processing agreement under Art. 28 GDPR between the customer and Haufe Service Center GmbH, public, as of 12.11.2025; applies to all Lexware Office versions; according to the DPA, the contract is also performed with AI support)
Provider’s DPA - XL
yes (data processing agreement under Art. 28 GDPR between the customer and Haufe Service Center GmbH, public, as of 12.11.2025; applies to all Lexware Office versions; according to the DPA, the contract is also performed with AI support)
Provider’s DPA
Pipedrive AI- Lite
yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA - Growth
yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA - Premium
yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA - Ultimate
yes (Data Processing Addendum, last updated 2 July 2026, forms part of the Terms of Service and takes effect on their acceptance; EU standard contractual clauses incorporated for transfers outside the EEA/UK)
Provider’s DPA
- S
Training
- Lexware Officenoall 4 plans
- Pipedrive AInoall 4 plans
- Lexware Office
- S
Terms section 2.3 (AI features): input and output are not used for training purposes. Automated accounting product page: assignment suggestions can be adjusted, and the system learns and becomes more accurate over time (scope not described in detail). By contrast, for the support chatbot (Intercom), according to the privacy notice the chatbot is automatically trained on the user's inputs.
- M
Terms section 2.3 (AI features): input and output are not used for training purposes. Automated accounting product page: assignment suggestions can be adjusted, and the system learns and becomes more accurate over time (scope not described in detail). By contrast, for the support chatbot (Intercom), according to the privacy notice the chatbot is automatically trained on the user's inputs.
- L
Terms section 2.3 (AI features): input and output are not used for training purposes. Automated accounting product page: assignment suggestions can be adjusted, and the system learns and becomes more accurate over time (scope not described in detail). By contrast, for the support chatbot (Intercom), according to the privacy notice the chatbot is automatically trained on the user's inputs.
- XL
Terms section 2.3 (AI features): input and output are not used for training purposes. Automated accounting product page: assignment suggestions can be adjusted, and the system learns and becomes more accurate over time (scope not described in detail). By contrast, for the support chatbot (Intercom), according to the privacy notice the chatbot is automatically trained on the user's inputs.
Pipedrive AI- Lite
AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
- Growth
AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
- Premium
AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
- Ultimate
AI CRM page (FAQ): Pipedrive does not permit third parties to use client data to improve or train AI models, nor does it use client data to improve or train its own models without the customer's permission. Terms section 3.11: third parties are not permitted to use Client Data to improve or train their AI models. Exception for beta services (Terms section 3.9): for Beta Services with AI functionality, Pipedrive may use Client Data including Input and Output 'to train or refine such capabilities solely for the purpose of providing the Beta Services to you'. Under which other conditions permission for training is obtained is not described.
- S
Hosting
- Lexware OfficeEU optionall 4 plans
- Pipedrive AIEU optionall 4 plans
- Lexware Office
- S
DPA: all core functions (invoicing, receipt capture and processing, payroll, cash functions) are developed and hosted exclusively in Germany; hosting with AWS Frankfurt, operating tasks for AI-supported functions with "AWS Europe" (region not specified further); data extraction from accounting receipts by Klippa App B.V. (Netherlands). Supplementary functions (email sending, support platform, analytics) partly via sub-processors based in the USA, including Intercom with AI-supported communication.
- M
DPA: all core functions (invoicing, receipt capture and processing, payroll, cash functions) are developed and hosted exclusively in Germany; hosting with AWS Frankfurt, operating tasks for AI-supported functions with "AWS Europe" (region not specified further); data extraction from accounting receipts by Klippa App B.V. (Netherlands). Supplementary functions (email sending, support platform, analytics) partly via sub-processors based in the USA, including Intercom with AI-supported communication.
- L
DPA: all core functions (invoicing, receipt capture and processing, payroll, cash functions) are developed and hosted exclusively in Germany; hosting with AWS Frankfurt, operating tasks for AI-supported functions with "AWS Europe" (region not specified further); data extraction from accounting receipts by Klippa App B.V. (Netherlands). Supplementary functions (email sending, support platform, analytics) partly via sub-processors based in the USA, including Intercom with AI-supported communication.
- XL
DPA: all core functions (invoicing, receipt capture and processing, payroll, cash functions) are developed and hosted exclusively in Germany; hosting with AWS Frankfurt, operating tasks for AI-supported functions with "AWS Europe" (region not specified further); data extraction from accounting receipts by Klippa App B.V. (Netherlands). Supplementary functions (email sending, support platform, analytics) partly via sub-processors based in the USA, including Intercom with AI-supported communication.
Pipedrive AI- Lite
Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
- Growth
Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
- Premium
Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
- Ultimate
Sub-processors page (as of 28.08.2026): hosting in AWS regions including EU (Frankfurt) and EU (Dublin); new EU customers are primarily hosted in the EU data centre, deviations (e.g. due to IP mapping) are possible, support can confirm the actual location. AI sub-processors: Amazon Web Services, Inc. (USA), Anthropic, PBC (USA), AssemblyAI Inc. (USA) and Recall.ai (USA), each with standard contractual clauses module 3; OpenAI Ireland Limited (Ireland). The processing location at the AI providers is not stated.
- S
Sub-processors
- Lexware Officelist availableall 4 plans
- Pipedrive AIlist availableall 4 plans
- Lexware Office
- S
- Haufe-Lexware GmbH & Co. KG, Freiburg (development and support)
- Haufe Lexware Services GmbH & Co. KG, Freiburg (technical user support and information)
- Amazon Web Services EMEA SARL, Luxembourg ("AWS Frankfurt": hosting and operations; "AWS Europe": operating tasks for AI-supported functions)
- Amazon Web Services Inc., Seattle, USA (only with prior approval for internal support services)
- Klippa App B.V., Groningen, Netherlands (data extraction from accounting receipts)
- Intercom Inc., San Francisco, USA (web analytics and communication service, communication also AI-supported)
- UserVoice Inc., USA (feedback tool)
- The Rocket Science Group LLC, Atlanta, USA (email sending via Mandrill)
- B+S Banksysteme AG and BANKSapi Technology GmbH, Munich (interfaces for retrieving online banking information)
- SorryApp Ltd., London (status notifications)
- M
- Haufe-Lexware GmbH & Co. KG, Freiburg (development and support)
- Haufe Lexware Services GmbH & Co. KG, Freiburg (technical user support and information)
- Amazon Web Services EMEA SARL, Luxembourg ("AWS Frankfurt": hosting and operations; "AWS Europe": operating tasks for AI-supported functions)
- Amazon Web Services Inc., Seattle, USA (only with prior approval for internal support services)
- Klippa App B.V., Groningen, Netherlands (data extraction from accounting receipts)
- Intercom Inc., San Francisco, USA (web analytics and communication service, communication also AI-supported)
- UserVoice Inc., USA (feedback tool)
- The Rocket Science Group LLC, Atlanta, USA (email sending via Mandrill)
- B+S Banksysteme AG and BANKSapi Technology GmbH, Munich (interfaces for retrieving online banking information)
- SorryApp Ltd., London (status notifications)
- L
- Haufe-Lexware GmbH & Co. KG, Freiburg (development and support)
- Haufe Lexware Services GmbH & Co. KG, Freiburg (technical user support and information)
- Amazon Web Services EMEA SARL, Luxembourg ("AWS Frankfurt": hosting and operations; "AWS Europe": operating tasks for AI-supported functions)
- Amazon Web Services Inc., Seattle, USA (only with prior approval for internal support services)
- Klippa App B.V., Groningen, Netherlands (data extraction from accounting receipts)
- Intercom Inc., San Francisco, USA (web analytics and communication service, communication also AI-supported)
- UserVoice Inc., USA (feedback tool)
- The Rocket Science Group LLC, Atlanta, USA (email sending via Mandrill)
- B+S Banksysteme AG and BANKSapi Technology GmbH, Munich (interfaces for retrieving online banking information)
- SorryApp Ltd., London (status notifications)
- XL
- Haufe-Lexware GmbH & Co. KG, Freiburg (development and support)
- Haufe Lexware Services GmbH & Co. KG, Freiburg (technical user support and information)
- Amazon Web Services EMEA SARL, Luxembourg ("AWS Frankfurt": hosting and operations; "AWS Europe": operating tasks for AI-supported functions)
- Amazon Web Services Inc., Seattle, USA (only with prior approval for internal support services)
- Klippa App B.V., Groningen, Netherlands (data extraction from accounting receipts)
- Intercom Inc., San Francisco, USA (web analytics and communication service, communication also AI-supported)
- UserVoice Inc., USA (feedback tool)
- The Rocket Science Group LLC, Atlanta, USA (email sending via Mandrill)
- B+S Banksysteme AG and BANKSapi Technology GmbH, Munich (interfaces for retrieving online banking information)
- SorryApp Ltd., London (status notifications)
Pipedrive AI- Lite
- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
- Growth
- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
- Premium
- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
- Ultimate
- Amazon Web Services, Inc., USA (hosting/CDN; additionally AI features and Nova meeting recordings)
- Anthropic, PBC, USA (AI features)
- OpenAI Ireland Limited, Ireland (AI features)
- AssemblyAI Inc., USA (meeting intelligence in Pipedrive Nova)
- Hyperdoc Inc. (Recall.ai), USA (meeting intelligence in Pipedrive Nova)
- Cloudflare, Inc., USA (CDN, security, DNS); Rackspace GmbH, Switzerland (AWS support)
- feature- and support-related sub-processors (including Twilio SendGrid, Bird, Surfe, Dealfront, Paragon, Tet, Intercom, Fullview, Loom, Zight, Amplify5) and Pipedrive group companies according to the list
- S
Retention
- differs by tool
- Lexware OfficeDPA section IV: after the end of the…all 4 plans
- Pipedrive AIDPA section 5.11: contents of closed…all 4 plans
- Lexware Office
- SDPA section IV: after the end of the licence agreement the account remains in a free read-only mode; complete deletion at any time via self-service; test accounts not converted to a purchase are deleted no later than 13 months after the end of the test registration. Privacy notice: chat data (Intercom) for test accounts 13 months after the end of the trial, after a purchase up to 10 years after the end of the contract. Retention specifically for AI processing (AWS Europe, Klippa) not publicly documented.
- MDPA section IV: after the end of the licence agreement the account remains in a free read-only mode; complete deletion at any time via self-service; test accounts not converted to a purchase are deleted no later than 13 months after the end of the test registration. Privacy notice: chat data (Intercom) for test accounts 13 months after the end of the trial, after a purchase up to 10 years after the end of the contract. Retention specifically for AI processing (AWS Europe, Klippa) not publicly documented.
- LDPA section IV: after the end of the licence agreement the account remains in a free read-only mode; complete deletion at any time via self-service; test accounts not converted to a purchase are deleted no later than 13 months after the end of the test registration. Privacy notice: chat data (Intercom) for test accounts 13 months after the end of the trial, after a purchase up to 10 years after the end of the contract. Retention specifically for AI processing (AWS Europe, Klippa) not publicly documented.
- XLDPA section IV: after the end of the licence agreement the account remains in a free read-only mode; complete deletion at any time via self-service; test accounts not converted to a purchase are deleted no later than 13 months after the end of the test registration. Privacy notice: chat data (Intercom) for test accounts 13 months after the end of the trial, after a purchase up to 10 years after the end of the contract. Retention specifically for AI processing (AWS Europe, Klippa) not publicly documented.
Pipedrive AI- LiteDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
- GrowthDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
- PremiumDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
- UltimateDPA section 5.11: contents of closed accounts are typically deleted within 180 days, closed trial accounts within 60 days, server backups typically kept for 90 days; Terms: earlier deletion on request within one month. Nova recordings, transcripts and summaries are Client Data (Supplemental Terms). Retention at the AI providers not publicly documented.
Price
- differs by tool
- Lexware Office
- 7.90 EUR/mo… (further prices in the details)S
- 12.90 EUR/moM
- 21.90 EUR/mo… (further prices in the details)L
- 32.90 EUR/mo… (further prices in the details)XL
- Pipedrive AI
- 14 EUR/user/mo… (further prices in the details)Lite
- 39 EUR/user/mo… (further prices in the details)Growth
- 59 EUR/user/mo… (further prices in the details)Premium
- 79 EUR/user/mo… (further prices in the details)Ultimate
- Lexware Office
- S
EUR 7.90 per month plus VAT, cancellable monthly (pricing page); on the retrieval date a "50% discount for 3 months" promotion. Payroll (Lohn & Gehalt) optional from EUR 12.90 per month (up to 2 employees). 30-day free trial with the XL feature set.
- M
EUR 12.90 per month plus VAT, cancellable monthly (pricing page); on the retrieval date a "50% discount for 3 months" promotion. Payroll (Lohn & Gehalt) optional from EUR 12.90 per month (up to 2 employees). 30-day free trial with the XL feature set.
- L
EUR 21.90 per month plus VAT, cancellable monthly (pricing page); on the retrieval date a "50% discount for 3 months" promotion. Payroll (Lohn & Gehalt) optional from EUR 12.90 per month (up to 2 employees). 30-day free trial with the XL feature set.
- XL
EUR 32.90 per month plus VAT, cancellable monthly (pricing page); on the retrieval date a "50% discount for 3 months" promotion. Payroll (Lohn & Gehalt) optional from EUR 12.90 per month (up to 2 employees). 30-day free trial with the XL feature set.
Pipedrive AI- Lite
EUR 14 per seat/month billed annually (EUR 168 per seat/year), EUR 24 per seat/month billed monthly; plus VAT. 14-day free trial.
- Growth
EUR 39 per seat/month billed annually (EUR 468 per seat/year), EUR 49 per seat/month billed monthly; plus VAT.
- Premium
EUR 59 per seat/month billed annually (EUR 708 per seat/year), EUR 79 per seat/month billed monthly; plus VAT.
- Ultimate
EUR 79 per seat/month billed annually (EUR 948 per seat/year), EUR 99 per seat/month billed monthly; plus VAT.
- S
- Lexware Officeyesall 4 plans
- Pipedrive AIyesall 4 plans
- Lexware Office
- S
yes (receipt scanner with automatic recognition and booking suggestion and automatic payment reconciliation in all versions according to the version comparison; version for receipt capture and archive)
- M
yes (receipt scanner with automatic recognition and booking suggestion and automatic payment reconciliation in all versions according to the version comparison; additionally quotes, (e-)invoices and dunning)
- L
yes (receipt scanner with automatic recognition and booking suggestion and automatic payment reconciliation in all versions according to the version comparison; additionally accounting, cash-basis profit statement and VAT)
- XL
yes (receipt scanner with automatic recognition and booking suggestion and automatic payment reconciliation in all versions according to the version comparison; additionally EU and instalment invoices, public API, automatic receipt intake by email)
Pipedrive AI- Lite
yes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search)
- Growth
yes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search; plus automations and email sync without additional AI features)
- Premium
yes (Pipedrive Nova (pre-call briefs, call recording with summaries and transcripts, CRM data sync), AI-powered report creation, AI app recommendations and marketplace search; additionally AI email creation, email summarisation and AI notifications)
- Ultimate
yes (all AI features from Premium; additionally device history and audit log, sandbox)
- S
Evidence
- Lexware Office6 sources
- Pipedrive AI8 sources
- Lexware Office
- Lexware Office pricing & product comparisonPricing page, retrieved 18 Oct 2026
- Data processing under Art. 28 GDPR (as of 12.11.2025)DPA, retrieved 18 Oct 2026
- General terms and conditions Lexware Office (cloud solution), incl. section 2.3 AI featuresTerms and conditions, retrieved 18 Oct 2026
- Privacy notice Lexware Office (as of 23.09.2026)Privacy notice, retrieved 18 Oct 2026
- Automated accounting with AIProduct page, retrieved 18 Oct 2026
- Data protection & data securitySecurity page, retrieved 18 Oct 2026
Pipedrive AI- Pricing (incl. plan comparison)Pricing page, retrieved 18 Oct 2026
- Data Processing Addendum (last updated 2 July 2026)DPA, retrieved 18 Oct 2026
- Sub-processors (current as of August 28, 2026)Sub-processor list, retrieved 18 Oct 2026
- Terms of Service (current as of September 16, 2026), section 3.11 AI FunctionalityTerms and conditions, retrieved 18 Oct 2026
- Privacy Notice (current as of July 2, 2026), section 4.8 How We Use AI and MLPrivacy notice, retrieved 18 Oct 2026
- Privacy and securitySecurity page, retrieved 18 Oct 2026
- Pipedrive AI: AI CRM (incl. FAQ on AI sub-processors and training)Product page, retrieved 18 Oct 2026
- Supplemental Terms (current as of 16 September 2026), section Pipedrive NovaTerms and conditions, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Lexware Office, Pipedrive AI. All tools in the category: Business software.