Make vs. Zapier: data protection per plan
Make (3 plans) and Zapier (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Make | Zapier |
|---|---|---|
| Provider based in | Celonis, Inc., One World Trade Center, 87th Floor, New York, NY 10007, USA | Zapier, Inc., 548 Market St. #62411, San Francisco, CA 94104-5401, USA |
| Plans recorded | 3 | 4 |
| Hosting | EU option: all 3 plans | US only: all 4 plans |
| Training on inputs | not documented: all 3 plans | opt-out available: Free, Professional, Teamno: Enterprise |
| DPA | yes: all 3 plans | yes: all 4 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Make Core / Pro / Teams vs. Zapier Professional
| Feature | MakeCore / Pro / Teams | ZapierProfessional |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans) Provider’s DPA | yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27) Provider’s DPA |
| differs by plan | not publicly documented | opt-out available |
| Details: Training on inputs | Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented. | Terms of Service (effective 2026-04-09) section 7(b): Zapier may derive de-identified data sets ('Derived Data') from customer content and use them 'to operate, enhance, improve, and develop Zapier products or services, including through model training'; opt-out via form; accounts on the Company or Enterprise Plan are automatically opted out. Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan.' Zapier may learn from the structure (not the contents) of workflows; objection via form. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection. |
| differs by plan | EU option | US only |
| Details: Data residency | Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones. | Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Pricing page: detailed execution logs 30… | Privacy/retention page |
| Details: Data retention | Pricing page: detailed execution logs 30 days (Core, Pro, Teams). Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled. | Privacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days. |
| differs by plan | several tiers | from 19.99 USD/mo… (further prices in the details) |
| Details: Price | Base tier 10,000 credits per month: with annual billing Core USD 9, Pro USD 16, Teams USD 29 per month ('Save 15 %'), with monthly billing USD 10.59, USD 18.82, USD 34.12. Higher credit tiers with monthly billing (Core/Pro/Teams per month): 20,000 credits USD 18.82/34.12/62.35; 40,000: USD 34.12/62.35/116.47; 80,000: USD 64.71/107.06/203.41; 150,000: USD 116.47/180.53/343.01; 300,000: USD 214.31/315.93/600.26; from 500,000 credits Core 'Not available' (500,000: Pro USD 482.67, Teams USD 917.06; 750,000: Pro USD 678.75, Teams USD 1,289.62). No indication whether VAT is included. All plans with 'Unlimited users' according to the pricing page; Teams additionally teams and team roles. AI surcharge: no separate AI credit; AI features via Make's AI Provider partly consume more credits. | from USD 19.99 per month with annual billing or USD 29.99 with monthly billing (750 tasks/month; tiers up to 2M tasks); in EUR from EUR 18.28 or EUR 27.42 per month, converted with a note on the varying exchange rate. Pricing page in USD or optionally in other currencies (including EUR); with EUR display: 'Prices exclude all taxes, levies and duties.' |
| yes | yes | |
| Details: AI features included | yes (Make AI Agents (beta) and AI Toolkit in all plans: 'Make's AI Provider (all plans) or your own LLM key'; 10,000 credits per month in the base tier; Make Code App 2 credits per second) | yes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas, MCP, AI by Zapier and AI fields included, Copilot unlimited; more agent activities via the 'Agents Pro' add-on, 1,500 activities/month, USD 33.33/month with annual billing (USD 400/year)) |
| 9 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Make Core / Pro / Teamsyes
- Zapier Professionalyes
- Make Core / Pro / Teams
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans)
Provider’s DPAZapier Professionalyes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA
Training
- differs by plan
- Make Core / Pro / Teamsnot publicly documented
- Zapier Professionalopt-out available
- Make Core / Pro / Teams
Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented.
Zapier ProfessionalTerms of Service (effective 2026-04-09) section 7(b): Zapier may derive de-identified data sets ('Derived Data') from customer content and use them 'to operate, enhance, improve, and develop Zapier products or services, including through model training'; opt-out via form; accounts on the Company or Enterprise Plan are automatically opted out. Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan.' Zapier may learn from the structure (not the contents) of workflows; objection via form. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
Hosting
- differs by plan
- Make Core / Pro / TeamsEU option
- Zapier ProfessionalUS only
- Make Core / Pro / Teams
Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
Zapier ProfessionalSecurity page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
Sub-processors
- Make Core / Pro / Teamslist available
- Zapier Professionallist available
- Make Core / Pro / Teams
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
Zapier Professional- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
Retention
- differs by plan
- Make Core / Pro / TeamsPricing page: detailed execution logs 30…
- Zapier ProfessionalPrivacy/retention page
- Make Core / Pro / TeamsPricing page: detailed execution logs 30 days (Core, Pro, Teams). Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.Zapier ProfessionalPrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
Price
- differs by plan
- Make Core / Pro / Teamsseveral tiers
- Zapier Professionalfrom 19.99 USD/mo… (further prices in the details)
- Make Core / Pro / Teams
Base tier 10,000 credits per month: with annual billing Core USD 9, Pro USD 16, Teams USD 29 per month ('Save 15 %'), with monthly billing USD 10.59, USD 18.82, USD 34.12. Higher credit tiers with monthly billing (Core/Pro/Teams per month): 20,000 credits USD 18.82/34.12/62.35; 40,000: USD 34.12/62.35/116.47; 80,000: USD 64.71/107.06/203.41; 150,000: USD 116.47/180.53/343.01; 300,000: USD 214.31/315.93/600.26; from 500,000 credits Core 'Not available' (500,000: Pro USD 482.67, Teams USD 917.06; 750,000: Pro USD 678.75, Teams USD 1,289.62). No indication whether VAT is included. All plans with 'Unlimited users' according to the pricing page; Teams additionally teams and team roles. AI surcharge: no separate AI credit; AI features via Make's AI Provider partly consume more credits.
Zapier Professionalfrom USD 19.99 per month with annual billing or USD 29.99 with monthly billing (750 tasks/month; tiers up to 2M tasks); in EUR from EUR 18.28 or EUR 27.42 per month, converted with a note on the varying exchange rate. Pricing page in USD or optionally in other currencies (including EUR); with EUR display: 'Prices exclude all taxes, levies and duties.'
- Make Core / Pro / Teamsyes
- Zapier Professionalyes
- Make Core / Pro / Teams
yes (Make AI Agents (beta) and AI Toolkit in all plans: 'Make's AI Provider (all plans) or your own LLM key'; 10,000 credits per month in the base tier; Make Code App 2 credits per second)
Zapier Professionalyes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas, MCP, AI by Zapier and AI fields included, Copilot unlimited; more agent activities via the 'Agents Pro' add-on, 1,500 activities/month, USD 33.33/month with annual billing (USD 400/year))
Evidence
- Make Core / Pro / Teams9 sources
- Zapier Professional9 sources
- Make Core / Pro / Teams
- PricingPricing page, retrieved 18 Oct 2026
- Privacy Notice (as of 2026-07-20)Privacy notice, retrieved 8 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Terms and conditions (legal documents)Terms and conditions, retrieved 18 Oct 2026
- Make List of sub-processors (effective 2025-12-12)Sub-processor list, retrieved 14 Oct 2026
- Data Processing AgreementDPA, retrieved 18 Oct 2026
- Master Services Agreement for Make (March 2026)Terms and conditions, retrieved 18 Oct 2026
- AI providers and data zones in MakeHelp centre, retrieved 18 Oct 2026
- Make Enterprise by Celonis Trust CenterTrust Center, retrieved 18 Oct 2026
Zapier Professional- Pricing (rendered in browser, incl. feature table, Agents add-on and EUR currency)Pricing page, retrieved 18 Oct 2026
- Privacy Statement (effective 2025-09-05)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (as of 2026-08-27)DPA, retrieved 8 Oct 2026
- Subprocessors (published 2026-10-09, effective 2026-10-23)Sub-processor list, retrieved 14 Oct 2026
- Enterprise securityTrust Center, retrieved 18 Oct 2026
- Data Retention/Deletion/Export (as of 2026-04-17)Documentation, retrieved 14 Oct 2026
- Terms of Service (effective 2026-04-09)Terms and conditions, retrieved 18 Oct 2026
- Zapier Trust Center (Conveyor; updates on SOC reports and sub-processors)Trust Center, retrieved 18 Oct 2026
- Data Transfer Impact Assessment (last updated 2023-12-15)Documentation, retrieved 18 Oct 2026
| Feature | Make | Zapier |
|---|---|---|
| yesall 3 plans | yesall 4 plans | |
| Details: DPA available |
|
|
| differs by tool | not publicly documentedall 3 plans |
|
| Details: Training on inputs |
|
|
| differs by tool | EU optionall 3 plans | US onlyall 4 plans |
| Details: Data residency |
|
|
| list availableall 3 plans | list availableall 4 plans | |
| Details: List published |
|
|
| differs by tool | Pricing page: detailed execution logs 7…all 3 plans | Privacy/retention pageall 4 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 3 plans | yesall 4 plans | |
| Details: AI features included |
|
|
| 9 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Makeyesall 3 plans
- Zapieryesall 4 plans
- Make
- Free
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans)
Provider’s DPA - Core / Pro / Teams
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans)
Provider’s DPA - Enterprise
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document)
Provider’s DPA
Zapier- Free
yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA - Professional
yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA - Team
yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA - Enterprise
yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA
- Free
Training
- differs by tool
- Makenot publicly documentedall 3 plans
- Zapier
- opt-out availableFree, Professional, Team
- noEnterprise
- Make
- Free
Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented.
- Core / Pro / Teams
Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented.
- Enterprise
as above: not publicly documented (no statement on training for Make on the pricing page, in the DPA, MSA, help centre or Trust Center).
Zapier- Free
Terms of Service (effective 2026-04-09) section 7(b): Zapier may derive de-identified data sets ('Derived Data') from customer content and use them 'to operate, enhance, improve, and develop Zapier products or services, including through model training'; opt-out via form; accounts on the Company or Enterprise Plan are automatically opted out. Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan.' Zapier may learn from the structure (not the contents) of workflows; objection via form. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
- Professional
Terms of Service (effective 2026-04-09) section 7(b): Zapier may derive de-identified data sets ('Derived Data') from customer content and use them 'to operate, enhance, improve, and develop Zapier products or services, including through model training'; opt-out via form; accounts on the Company or Enterprise Plan are automatically opted out. Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan.' Zapier may learn from the structure (not the contents) of workflows; objection via form. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
- Team
Terms of Service (effective 2026-04-09) section 7(b): Zapier may derive de-identified data sets ('Derived Data') from customer content and use them 'to operate, enhance, improve, and develop Zapier products or services, including through model training'; opt-out via form; accounts on the Company or Enterprise Plan are automatically opted out. Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan.' Zapier may learn from the structure (not the contents) of workflows; objection via form. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
- Enterprise
Terms of Service (effective 2026-04-09) section 7(b): accounts on the Company or Enterprise Plan are automatically opted out of the use of de-identified 'Derived Data' (including for model training). Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan'; Enterprise accounts are also automatically opted out of learning from workflow structure. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
- Free
Hosting
- differs by tool
- MakeEU optionall 3 plans
- ZapierUS onlyall 4 plans
- Make
- Free
Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
- Core / Pro / Teams
Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
- Enterprise
Sub-processor list: AWS hosting in Germany for Enterprise; Trust Center: infrastructure in private AWS EC2 instances (Amazon VPC), cluster across two zones. Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
Zapier- Free
Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
- Professional
Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
- Team
Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
- Enterprise
Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
- Free
Sub-processors
- Makelist availableall 3 plans
- Zapierlist availableall 4 plans
- Make
- Free
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
- Core / Pro / Teams
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
- Enterprise
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
Zapier- Free
- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
- Professional
- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
- Team
- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
- Enterprise
- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
- Free
Retention
- differs by tool
- MakePricing page: detailed execution logs 7…all 3 plans
- ZapierPrivacy/retention pageall 4 plans
- Make
- FreePricing page: detailed execution logs 7 days. Security page: log data stored for 30 days by default. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
- Core / Pro / TeamsPricing page: detailed execution logs 30 days (Core, Pro, Teams). Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
- EnterprisePricing page: detailed execution logs 60 days; Security page: longer storage of log data possible in the Enterprise plan. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
Zapier- FreePrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
- ProfessionalPrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
- TeamPrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
- EnterprisePrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
Price
- differs by tool
- Make
- 0 USDFree
- several tiersCore / Pro / Teams
- customEnterprise
- Zapier
- 0 USD/moFree
- from 19.99 USD/mo… (further prices in the details)Professional
- from 69 USD/mo… (further prices in the details)Team
- customEnterprise
- Make
- Free
USD 0 (1,000 credits per month; minimum interval of 15 minutes between scheduled runs)
- Core / Pro / Teams
Base tier 10,000 credits per month: with annual billing Core USD 9, Pro USD 16, Teams USD 29 per month ('Save 15 %'), with monthly billing USD 10.59, USD 18.82, USD 34.12. Higher credit tiers with monthly billing (Core/Pro/Teams per month): 20,000 credits USD 18.82/34.12/62.35; 40,000: USD 34.12/62.35/116.47; 80,000: USD 64.71/107.06/203.41; 150,000: USD 116.47/180.53/343.01; 300,000: USD 214.31/315.93/600.26; from 500,000 credits Core 'Not available' (500,000: Pro USD 482.67, Teams USD 917.06; 750,000: Pro USD 678.75, Teams USD 1,289.62). No indication whether VAT is included. All plans with 'Unlimited users' according to the pricing page; Teams additionally teams and team roles. AI surcharge: no separate AI credit; AI features via Make's AI Provider partly consume more credits.
- Enterprise
Individual (pricing page: 'Talk to sales')
Zapier- Free
USD 0 or EUR 0 per month; 100 tasks/month (pricing page)
- Professional
from USD 19.99 per month with annual billing or USD 29.99 with monthly billing (750 tasks/month; tiers up to 2M tasks); in EUR from EUR 18.28 or EUR 27.42 per month, converted with a note on the varying exchange rate. Pricing page in USD or optionally in other currencies (including EUR); with EUR display: 'Prices exclude all taxes, levies and duties.'
- Team
from USD 69 per month with annual billing or USD 103.50 with monthly billing (2,000 tasks/month; tiers up to 2M tasks); in EUR from EUR 63.09 or EUR 94.63 per month, converted with a note on the varying exchange rate. Pricing page in USD or optionally in other currencies (including EUR); with EUR display: 'Prices exclude all taxes, levies and duties.'
- Enterprise
Custom (pricing page: 'Contact for pricing'; Agents Enterprise also 'Contact for pricing')
- Free
- Makeyesall 3 plans
- Zapieryesall 4 plans
- Make
- Free
yes (Make AI Agents (beta), AI Toolkit, Maia, MCP server, AI Content Extractor and AI Web Search also included in the Free plan according to the pricing page; 'Make's AI Provider (all plans) or your own LLM key'; 1,000 credits per month; Make Code App not included)
- Core / Pro / Teams
yes (Make AI Agents (beta) and AI Toolkit in all plans: 'Make's AI Provider (all plans) or your own LLM key'; 10,000 credits per month in the base tier; Make Code App 2 credits per second)
- Enterprise
yes (as above; separate AWS environment; extended log storage)
Zapier- Free
yes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas and MCP included, Copilot (beta) with a daily message limit; AI by Zapier and AI fields not included in the Free plan. Agents add-on 'Agents Free': 400 activities/month)
- Professional
yes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas, MCP, AI by Zapier and AI fields included, Copilot unlimited; more agent activities via the 'Agents Pro' add-on, 1,500 activities/month, USD 33.33/month with annual billing (USD 400/year))
- Team
yes (Agents with shared account activities, Chatbots, Copilot unlimited, MCP, Canvas, AI by Zapier according to the pricing page)
- Enterprise
yes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas, MCP, AI by Zapier and AI fields included, Copilot unlimited; 'Agents Enterprise' add-on with a custom number of activities, organisation-wide agent sharing, 'Enterprise-grade audit logs' and 'Restricted apps support'; according to the Trust Center, Meta models in AI by Zapier must be enabled by an administrator)
- Free
Evidence
- Make9 sources
- Zapier9 sources
- Make
- PricingPricing page, retrieved 18 Oct 2026
- Privacy Notice (as of 2026-07-20)Privacy notice, retrieved 8 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Terms and conditions (legal documents)Terms and conditions, retrieved 18 Oct 2026
- Make List of sub-processors (effective 2025-12-12)Sub-processor list, retrieved 14 Oct 2026
- Data Processing AgreementDPA, retrieved 18 Oct 2026
- Master Services Agreement for Make (March 2026)Terms and conditions, retrieved 18 Oct 2026
- AI providers and data zones in MakeHelp centre, retrieved 18 Oct 2026
- Make Enterprise by Celonis Trust CenterTrust Center, retrieved 18 Oct 2026
Zapier- Pricing (rendered in browser, incl. feature table, Agents add-on and EUR currency)Pricing page, retrieved 18 Oct 2026
- Privacy Statement (effective 2025-09-05)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (as of 2026-08-27)DPA, retrieved 8 Oct 2026
- Subprocessors (published 2026-10-09, effective 2026-10-23)Sub-processor list, retrieved 14 Oct 2026
- Enterprise securityTrust Center, retrieved 18 Oct 2026
- Data Retention/Deletion/Export (as of 2026-04-17)Documentation, retrieved 14 Oct 2026
- Terms of Service (effective 2026-04-09)Terms and conditions, retrieved 18 Oct 2026
- Zapier Trust Center (Conveyor; updates on SOC reports and sub-processors)Trust Center, retrieved 18 Oct 2026
- Data Transfer Impact Assessment (last updated 2023-12-15)Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
More comparisons
Make compared with
Individual pages: Make, Zapier. All tools in the category: Business software.