Make vs. SAP Joule: data protection per plan
Make (3 plans) and SAP Joule (2 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Make | SAP Joule |
|---|---|---|
| Provider based in | Celonis, Inc., One World Trade Center, 87th Floor, New York, NY 10007, USA | SAP SE, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany |
| Plans recorded | 3 | 2 |
| Hosting | EU option: all 3 plans | EU option: all 2 plans |
| Training on inputs | not documented: all 3 plans | not documented: all 2 plans |
| DPA | yes: all 3 plans | yes: all 2 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Make Enterprise vs. SAP Joule Base AI
| Feature | MakeEnterprise | SAP JouleBase AI (included in every SAP cloud subscription) |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document) Provider’s DPA | yes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403)) Provider’s DPA |
| not publicly documented | not publicly documented | |
| Details: Training on inputs | as above: not publicly documented (no statement on training for Make on the pricing page, in the DPA, MSA, help centre or Trust Center). | Responsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose. |
| EU option | EU option | |
| Details: Data residency | Sub-processor list: AWS hosting in Germany for Enterprise; Trust Center: infrastructure in private AWS EC2 instances (Amazon VPC), cluster across two zones. Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones. | Joule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Pricing page: detailed execution logs 60… | Joule documentation: interaction data |
| Details: Data retention | Pricing page: detailed execution logs 60 days; Security page: longer storage of log data possible in the Enterprise plan. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled. | Joule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data. |
| differs by plan | custom | Included in the price of the SAP cloud… |
| Details: Price | Individual (pricing page: 'Talk to sales') | Included in the price of the SAP cloud subscription; no surcharge according to the pricing page (subscription prices not recorded) |
| yes | yes | |
| Details: AI features included | yes (as above; separate AWS environment; extended log storage) | yes (Joule Base and Embedded AI at no additional cost; 'no AI Units required'; availability varies by SAP solution) |
| 7 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Make Enterpriseyes
- SAP Joule Base AIyes
- Make Enterprise
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document)
Provider’s DPASAP Joule Base AIyes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403))
Provider’s DPA
Training
- Make Enterprisenot publicly documented
- SAP Joule Base AInot publicly documented
- Make Enterprise
as above: not publicly documented (no statement on training for Make on the pricing page, in the DPA, MSA, help centre or Trust Center).
SAP Joule Base AIResponsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose.
Hosting
- Make EnterpriseEU option
- SAP Joule Base AIEU option
- Make Enterprise
Sub-processor list: AWS hosting in Germany for Enterprise; Trust Center: infrastructure in private AWS EC2 instances (Amazon VPC), cluster across two zones. Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
SAP Joule Base AIJoule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented.
Sub-processors
- Make Enterpriselist available
- SAP Joule Base AIlist available
- Make Enterprise
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
SAP Joule Base AI- Infrastructure according to the Joule data centre table: Amazon Web Services, Microsoft Azure, Google Cloud Platform, Converge Cloud (depending on the selected data centre)
Retention
- differs by plan
- Make EnterprisePricing page: detailed execution logs 60…
- SAP Joule Base AIJoule documentation: interaction data
- Make EnterprisePricing page: detailed execution logs 60 days; Security page: longer storage of log data possible in the Enterprise plan. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.SAP Joule Base AIJoule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data.
Price
- differs by plan
- Make Enterprisecustom
- SAP Joule Base AIIncluded in the price of the SAP cloud…
- Make Enterprise
Individual (pricing page: 'Talk to sales')
SAP Joule Base AIIncluded in the price of the SAP cloud subscription; no surcharge according to the pricing page (subscription prices not recorded)
- Make Enterpriseyes
- SAP Joule Base AIyes
- Make Enterprise
yes (as above; separate AWS environment; extended log storage)
SAP Joule Base AIyes (Joule Base and Embedded AI at no additional cost; 'no AI Units required'; availability varies by SAP solution)
Evidence
- Make Enterprise7 sources
- SAP Joule Base AI7 sources
- Make Enterprise
- PricingPricing page, retrieved 18 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Terms and conditions (legal documents)Terms and conditions, retrieved 18 Oct 2026
- Make List of sub-processors (effective 2025-12-12)Sub-processor list, retrieved 14 Oct 2026
- Data Processing AgreementDPA, retrieved 18 Oct 2026
- AI providers and data zones in MakeHelp centre, retrieved 18 Oct 2026
- Make Enterprise by Celonis Trust CenterTrust Center, retrieved 18 Oct 2026
SAP Joule Base AI- SAP Business AI packages and pricingPricing page, retrieved 18 Oct 2026
- Responsible AITrust Center, retrieved 18 Oct 2026
- SAP Privacy Statement (Effective 2026-10-01)Privacy notice, retrieved 8 Oct 2026
- Data Centers Supported by JouleProduct documentation, retrieved 18 Oct 2026
- Joule – Data Protection and PrivacyProduct documentation, retrieved 18 Oct 2026
- Data Processing Agreements | SAP Trust CenterDPA, retrieved 18 Oct 2026
- Data Protection and Privacy | SAP Trust CenterTrust Center, retrieved 18 Oct 2026
| Feature | Make | SAP Joule |
|---|---|---|
| yesall 3 plans | yesall 2 plans | |
| Details: DPA available |
|
|
| not publicly documentedall 3 plans | not publicly documentedall 2 plans | |
| Details: Training on inputs |
|
|
| EU optionall 3 plans | EU optionall 2 plans | |
| Details: Data residency |
|
|
| list availableall 3 plans | list availableall 2 plans | |
| Details: List published |
|
|
| differs by tool | Pricing page: detailed execution logs 7…all 3 plans | Joule documentation: interaction dataall 2 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 3 plans | yesall 2 plans | |
| Details: AI features included |
|
|
| 9 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Makeyesall 3 plans
- SAP Jouleyesall 2 plans
- Make
- Free
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans)
Provider’s DPA - Core / Pro / Teams
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans)
Provider’s DPA - Enterprise
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document)
Provider’s DPA
SAP Joule- Base AI (included in every SAP cloud subscription)
yes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403))
Provider’s DPA - Premium AI (AI Units)
yes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403))
Provider’s DPA
- Free
Training
- Makenot publicly documentedall 3 plans
- SAP Joulenot publicly documentedall 2 plans
- Make
- Free
Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented.
- Core / Pro / Teams
Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented.
- Enterprise
as above: not publicly documented (no statement on training for Make on the pricing page, in the DPA, MSA, help centre or Trust Center).
SAP Joule- Base AI (included in every SAP cloud subscription)
Responsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose.
- Premium AI (AI Units)
Responsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose.
- Free
Hosting
- MakeEU optionall 3 plans
- SAP JouleEU optionall 2 plans
- Make
- Free
Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
- Core / Pro / Teams
Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
- Enterprise
Sub-processor list: AWS hosting in Germany for Enterprise; Trust Center: infrastructure in private AWS EC2 instances (Amazon VPC), cluster across two zones. Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
SAP Joule- Base AI (included in every SAP cloud subscription)
Joule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented.
- Premium AI (AI Units)
Joule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented.
- Free
Sub-processors
- Makelist availableall 3 plans
- SAP Joulelist availableall 2 plans
- Make
- Free
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
- Core / Pro / Teams
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
- Enterprise
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
SAP Joule- Base AI (included in every SAP cloud subscription)
- Infrastructure according to the Joule data centre table: Amazon Web Services, Microsoft Azure, Google Cloud Platform, Converge Cloud (depending on the selected data centre)
- Premium AI (AI Units)
- Infrastructure according to the Joule data centre table: Amazon Web Services, Microsoft Azure, Google Cloud Platform, Converge Cloud (depending on the selected data centre)
- Free
Retention
- differs by tool
- MakePricing page: detailed execution logs 7…all 3 plans
- SAP JouleJoule documentation: interaction dataall 2 plans
- Make
- FreePricing page: detailed execution logs 7 days. Security page: log data stored for 30 days by default. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
- Core / Pro / TeamsPricing page: detailed execution logs 30 days (Core, Pro, Teams). Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
- EnterprisePricing page: detailed execution logs 60 days; Security page: longer storage of log data possible in the Enterprise plan. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
SAP Joule- Base AI (included in every SAP cloud subscription)Joule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data.
- Premium AI (AI Units)Joule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data.
Price
- differs by tool
- Make
- 0 USDFree
- several tiersCore / Pro / Teams
- customEnterprise
- SAP Joule
- Included in the price of the SAP cloud…Base AI (included in every SAP cloud subscription)
- AI surcharge: AI Units as a shared…Premium AI (AI Units)
- Make
- Free
USD 0 (1,000 credits per month; minimum interval of 15 minutes between scheduled runs)
- Core / Pro / Teams
Base tier 10,000 credits per month: with annual billing Core USD 9, Pro USD 16, Teams USD 29 per month ('Save 15 %'), with monthly billing USD 10.59, USD 18.82, USD 34.12. Higher credit tiers with monthly billing (Core/Pro/Teams per month): 20,000 credits USD 18.82/34.12/62.35; 40,000: USD 34.12/62.35/116.47; 80,000: USD 64.71/107.06/203.41; 150,000: USD 116.47/180.53/343.01; 300,000: USD 214.31/315.93/600.26; from 500,000 credits Core 'Not available' (500,000: Pro USD 482.67, Teams USD 917.06; 750,000: Pro USD 678.75, Teams USD 1,289.62). No indication whether VAT is included. All plans with 'Unlimited users' according to the pricing page; Teams additionally teams and team roles. AI surcharge: no separate AI credit; AI features via Make's AI Provider partly consume more credits.
- Enterprise
Individual (pricing page: 'Talk to sales')
SAP Joule- Base AI (included in every SAP cloud subscription)
Included in the price of the SAP cloud subscription; no surcharge according to the pricing page (subscription prices not recorded)
- Premium AI (AI Units)
AI surcharge: AI Units as a shared consumption currency (SKU 8019164), purchased annually, expire after 12 months; price per AI Unit: not publicly documented (price list via sales); Custom-built AI (Joule Studio) free of charge in operation until the end of 2026 (pricing page)
- Free
- Makeyesall 3 plans
- SAP Jouleyesall 2 plans
- Make
- Free
yes (Make AI Agents (beta), AI Toolkit, Maia, MCP server, AI Content Extractor and AI Web Search also included in the Free plan according to the pricing page; 'Make's AI Provider (all plans) or your own LLM key'; 1,000 credits per month; Make Code App not included)
- Core / Pro / Teams
yes (Make AI Agents (beta) and AI Toolkit in all plans: 'Make's AI Provider (all plans) or your own LLM key'; 10,000 credits per month in the base tier; Make Code App 2 credits per second)
- Enterprise
yes (as above; separate AWS environment; extended log storage)
SAP Joule- Base AI (included in every SAP cloud subscription)
yes (Joule Base and Embedded AI at no additional cost; 'no AI Units required'; availability varies by SAP solution)
- Premium AI (AI Units)
yes (agents and extended AI services based on consumption; SAP-delivered agents 0.02 AI Units per agent action; Joule for Consultants 35 AI Units per user per month)
- Free
Evidence
- Make9 sources
- SAP Joule7 sources
- Make
- PricingPricing page, retrieved 18 Oct 2026
- Privacy Notice (as of 2026-07-20)Privacy notice, retrieved 8 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Terms and conditions (legal documents)Terms and conditions, retrieved 18 Oct 2026
- Make List of sub-processors (effective 2025-12-12)Sub-processor list, retrieved 14 Oct 2026
- Data Processing AgreementDPA, retrieved 18 Oct 2026
- Master Services Agreement for Make (March 2026)Terms and conditions, retrieved 18 Oct 2026
- AI providers and data zones in MakeHelp centre, retrieved 18 Oct 2026
- Make Enterprise by Celonis Trust CenterTrust Center, retrieved 18 Oct 2026
SAP Joule- SAP Business AI packages and pricingPricing page, retrieved 18 Oct 2026
- Responsible AITrust Center, retrieved 18 Oct 2026
- SAP Privacy Statement (Effective 2026-10-01)Privacy notice, retrieved 8 Oct 2026
- Data Centers Supported by JouleProduct documentation, retrieved 18 Oct 2026
- Joule – Data Protection and PrivacyProduct documentation, retrieved 18 Oct 2026
- Data Processing Agreements | SAP Trust CenterDPA, retrieved 18 Oct 2026
- Data Protection and Privacy | SAP Trust CenterTrust Center, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Make compared with
Individual pages: Make, SAP Joule. All tools in the category: Business software.