DATEV AI features vs. Make: data protection per plan
DATEV AI features (3 plans) and Make (3 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | DATEV AI features | Make |
|---|---|---|
| Provider based in | Paumgartnerstraße 6-14, 90429 Nürnberg, Germany | Celonis, Inc., One World Trade Center, 87th Floor, New York, NY 10007, USA |
| Plans recorded | 3 | 3 |
| Hosting | not documented: DATEV KI-WerkstattEU option: DATEV Copilotmixed: AI-supported DATEV cloud functions | EU option: all 3 plans |
| Training on inputs | not documented: DATEV KI-Werkstattno: DATEV Copilotyes: AI-supported DATEV cloud functions | not documented: all 3 plans |
| DPA | not documented: DATEV KI-Werkstattyes: DATEV Copilot, AI-supported DATEV cloud functions | yes: all 3 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: DATEV AI features DATEV Copilot vs. Make Core / Pro / Teams
| Feature | DATEV AI featuresDATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors) | MakeCore / Pro / Teams |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (concluded via online form with DATEV SmartCard/SmartLogin or by being stored in DATEV Einverständniserklärungen; effective 'upon confirmation of the conclusion of the contract by DATEV' (translated), DPA item 19 a) Provider’s DPA | yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans) Provider’s DPA |
| differs by plan | no | not publicly documented |
| Details: Training on inputs | DATEV Copilot FAQ: 'Is my data used to train the AI? No, neither Microsoft nor OpenAI use your data for training.' (translated). Copilot is a DATEV cloud service under the DATEV service descriptions for the DATEV-Cloud-Lösungen Basis (doc. no. 0904407); unlike the service descriptions for Rechnungswesen, Steuern, Personalwirtschaft and Wissen, these contain no clause on cross-customer processing for 'Intelligente DATEV-Cloud-Lösungen'. Item 3.8, however, permits DATEV to process data 'for the purpose of developing new or further developing existing DATEV products in an appropriately secured environment' (translated); according to item 3.8 this does not apply if the customer concluded the DPA without the anonymisation agreement (deletion possible under DPA item 15). An express statement on DATEV's own model training with Copilot inputs is missing. | Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented. |
| EU option | EU option | |
| Details: Data residency | FAQ: 'DATEV Copilot uses Microsoft Azure services. The data you upload is processed in an area hosted by DATEV at Microsoft Azure in a European data centre.' (translated). Internet research (optional, permission 'Allow internet research' (translated)): according to the programme content (doc. no. 0904530), 'you transmit your data to Microsoft Corporation in the USA' (translated); 'Microsoft processes your data for its own purposes and on global servers' (translated); DATEV warns against transmitting confidential or legally protected information. | Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Service descriptions Basis item 3.6… | Pricing page: detailed execution logs 30… |
| Details: Data retention | Service descriptions Basis item 3.6: 'After 2 years (from the date of the last activity in DATEV Copilot), DATEV deletes the DATEV Copilot chats; after 6 months, DATEV deletes uploaded documents.' (translated). Otherwise deletion on instruction; after the end of processing, deletion or return at the customer's choice, subject to statutory retention obligations (DPA item 12). | Pricing page: detailed execution logs 30 days (Core, Pro, Teams). Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled. |
| differs by plan | DATEV shop | several tiers |
| Details: Price | DATEV shop (item no. 90431): 'The prerequisite is ordering a free licence via this shop page' (translated); ordering also via the MyDATEV ordering and set-up assistant. Usage limit: rolling 2-hour window, if exceeded blocked for 2 hours (doc. no. 1049806). MyDATEV Kanzlei and LEXinform plus require a licence (as of 2026-10-18) | Base tier 10,000 credits per month: with annual billing Core USD 9, Pro USD 16, Teams USD 29 per month ('Save 15 %'), with monthly billing USD 10.59, USD 18.82, USD 34.12. Higher credit tiers with monthly billing (Core/Pro/Teams per month): 20,000 credits USD 18.82/34.12/62.35; 40,000: USD 34.12/62.35/116.47; 80,000: USD 64.71/107.06/203.41; 150,000: USD 116.47/180.53/343.01; 300,000: USD 214.31/315.93/600.26; from 500,000 credits Core 'Not available' (500,000: Pro USD 482.67, Teams USD 917.06; 750,000: Pro USD 678.75, Teams USD 1,289.62). No indication whether VAT is included. All plans with 'Unlimited users' according to the pricing page; Teams additionally teams and team roles. AI surcharge: no separate AI credit; AI features via Make's AI Provider partly consume more credits. |
| yes | yes | |
| Details: AI features included | yes | yes (Make AI Agents (beta) and AI Toolkit in all plans: 'Make's AI Provider (all plans) or your own LLM key'; 10,000 credits per month in the base tier; Make Code App 2 credits per second) |
| 9 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- DATEV AI features DATEV Copilotyes
- Make Core / Pro / Teamsyes
- DATEV AI features DATEV Copilot
yes (concluded via online form with DATEV SmartCard/SmartLogin or by being stored in DATEV Einverständniserklärungen; effective 'upon confirmation of the conclusion of the contract by DATEV' (translated), DPA item 19 a)
Provider’s DPAMake Core / Pro / Teamsyes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans)
Provider’s DPA
Training
- differs by plan
- DATEV AI features DATEV Copilotno
- Make Core / Pro / Teamsnot publicly documented
- DATEV AI features DATEV Copilot
DATEV Copilot FAQ: 'Is my data used to train the AI? No, neither Microsoft nor OpenAI use your data for training.' (translated). Copilot is a DATEV cloud service under the DATEV service descriptions for the DATEV-Cloud-Lösungen Basis (doc. no. 0904407); unlike the service descriptions for Rechnungswesen, Steuern, Personalwirtschaft and Wissen, these contain no clause on cross-customer processing for 'Intelligente DATEV-Cloud-Lösungen'. Item 3.8, however, permits DATEV to process data 'for the purpose of developing new or further developing existing DATEV products in an appropriately secured environment' (translated); according to item 3.8 this does not apply if the customer concluded the DPA without the anonymisation agreement (deletion possible under DPA item 15). An express statement on DATEV's own model training with Copilot inputs is missing.
Make Core / Pro / TeamsNeither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented.
Hosting
- DATEV AI features DATEV CopilotEU option
- Make Core / Pro / TeamsEU option
- DATEV AI features DATEV Copilot
FAQ: 'DATEV Copilot uses Microsoft Azure services. The data you upload is processed in an area hosted by DATEV at Microsoft Azure in a European data centre.' (translated). Internet research (optional, permission 'Allow internet research' (translated)): according to the programme content (doc. no. 0904530), 'you transmit your data to Microsoft Corporation in the USA' (translated); 'Microsoft processes your data for its own purposes and on global servers' (translated); DATEV warns against transmitting confidential or legally protected information.
Make Core / Pro / TeamsSub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
Sub-processors
- DATEV AI features DATEV Copilotlist available
- Make Core / Pro / Teamslist available
- DATEV AI features DATEV Copilot
- Microsoft Azure (AI services, European data centre, according to the Copilot FAQ)
- OpenAI models via Azure (according to the FAQ, OpenAI does not use data for training)
- Microsoft Bing (only with internet research enabled; independent processing by Microsoft)
- Service descriptions Basis item 3.4: 'DATEV Copilot: Microsoft Ireland Operations Limited' (Dublin, IE), purpose 'AI functions' (translated); otherwise help document 1000192
Make Core / Pro / Teams- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
Retention
- differs by plan
- DATEV AI features DATEV CopilotService descriptions Basis item 3.6…
- Make Core / Pro / TeamsPricing page: detailed execution logs 30…
- DATEV AI features DATEV CopilotService descriptions Basis item 3.6: 'After 2 years (from the date of the last activity in DATEV Copilot), DATEV deletes the DATEV Copilot chats; after 6 months, DATEV deletes uploaded documents.' (translated). Otherwise deletion on instruction; after the end of processing, deletion or return at the customer's choice, subject to statutory retention obligations (DPA item 12).Make Core / Pro / TeamsPricing page: detailed execution logs 30 days (Core, Pro, Teams). Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
Price
- differs by plan
- DATEV AI features DATEV CopilotDATEV shop
- Make Core / Pro / Teamsseveral tiers
- DATEV AI features DATEV Copilot
DATEV shop (item no. 90431): 'The prerequisite is ordering a free licence via this shop page' (translated); ordering also via the MyDATEV ordering and set-up assistant. Usage limit: rolling 2-hour window, if exceeded blocked for 2 hours (doc. no. 1049806). MyDATEV Kanzlei and LEXinform plus require a licence (as of 2026-10-18)
Make Core / Pro / TeamsBase tier 10,000 credits per month: with annual billing Core USD 9, Pro USD 16, Teams USD 29 per month ('Save 15 %'), with monthly billing USD 10.59, USD 18.82, USD 34.12. Higher credit tiers with monthly billing (Core/Pro/Teams per month): 20,000 credits USD 18.82/34.12/62.35; 40,000: USD 34.12/62.35/116.47; 80,000: USD 64.71/107.06/203.41; 150,000: USD 116.47/180.53/343.01; 300,000: USD 214.31/315.93/600.26; from 500,000 credits Core 'Not available' (500,000: Pro USD 482.67, Teams USD 917.06; 750,000: Pro USD 678.75, Teams USD 1,289.62). No indication whether VAT is included. All plans with 'Unlimited users' according to the pricing page; Teams additionally teams and team roles. AI surcharge: no separate AI credit; AI features via Make's AI Provider partly consume more credits.
- DATEV AI features DATEV Copilotyes
- Make Core / Pro / Teamsyes
- DATEV AI features DATEV Copilot
yes
Make Core / Pro / Teamsyes (Make AI Agents (beta) and AI Toolkit in all plans: 'Make's AI Provider (all plans) or your own LLM key'; 10,000 credits per month in the base tier; Make Code App 2 credits per second)
Evidence
- DATEV AI features DATEV Copilot9 sources
- Make Core / Pro / Teams9 sources
- DATEV AI features DATEV Copilot
- DATEV Copilot: login and functions of the AI assistant (FAQ) (German)Documentation, retrieved 18 Oct 2026
- Data processing agreement (DATEV AV V1) (German)DPA, retrieved 18 Oct 2026
- AI in everyday practice: DATEV Copilot (DATEV magazin) (German)Documentation, retrieved 14 Oct 2026
- DATEV KI-Werkstatt (German)Documentation, retrieved 18 Oct 2026
- Help document 1000192: overview of further processors used and transfers to third countries (as of 2026-09-18) (German)Sub-processor list, retrieved 14 Oct 2026
- Help document 0904407: Leistungsbeschreibungen DATEV-Cloud-Lösungen Basis (service descriptions)DPA, retrieved 18 Oct 2026
- Help document 0904530: Programminhalt DATEV Copilot (programme content)Documentation, retrieved 18 Oct 2026
- DATEV shop: DATEV Copilot (item no. 90431)Pricing page, retrieved 18 Oct 2026
- Help document 1049806: Nutzungslimit DATEV Copilot (usage limit)Documentation, retrieved 18 Oct 2026
Make Core / Pro / Teams- PricingPricing page, retrieved 18 Oct 2026
- Privacy Notice (as of 2026-07-20)Privacy notice, retrieved 8 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Terms and conditions (legal documents)Terms and conditions, retrieved 18 Oct 2026
- Make List of sub-processors (effective 2025-12-12)Sub-processor list, retrieved 14 Oct 2026
- Data Processing AgreementDPA, retrieved 18 Oct 2026
- Master Services Agreement for Make (March 2026)Terms and conditions, retrieved 18 Oct 2026
- AI providers and data zones in MakeHelp centre, retrieved 18 Oct 2026
- Make Enterprise by Celonis Trust CenterTrust Center, retrieved 18 Oct 2026
| Feature | DATEV AI features | Make |
|---|---|---|
| differs by tool |
| yesall 3 plans |
| Details: DPA available |
|
|
| differs by tool |
| not publicly documentedall 3 plans |
| Details: Training on inputs |
|
|
| differs by tool |
| EU optionall 3 plans |
| Details: Data residency |
|
|
| list availableall 3 plans | list availableall 3 plans | |
| Details: List published |
|
|
| differs by tool |
| Pricing page: detailed execution logs 7…all 3 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 3 plans | yesall 3 plans | |
| Details: AI features included |
|
|
| 16 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- differs by tool
- DATEV AI features
- not publicly documentedDATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
- yesDATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors), AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
- Makeyesall 3 plans
- DATEV AI features
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
not publicly documented
- DATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
yes (concluded via online form with DATEV SmartCard/SmartLogin or by being stored in DATEV Einverständniserklärungen; effective 'upon confirmation of the conclusion of the contract by DATEV' (translated), DPA item 19 a)
Provider’s DPA - AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
yes (concluded via online form with DATEV SmartCard/SmartLogin or by being stored in DATEV Einverständniserklärungen; effective 'upon confirmation of the conclusion of the contract by DATEV' (translated), DPA item 19 a)
Provider’s DPA
Make- Free
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans)
Provider’s DPA - Core / Pro / Teams
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans)
Provider’s DPA - Enterprise
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document)
Provider’s DPA
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
Training
- differs by tool
- DATEV AI features
- not publicly documentedDATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
- noDATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
- yesAI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
- Makenot publicly documentedall 3 plans
- DATEV AI features
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
KI-Werkstatt page: 'Some prototypes in the DATEV KI-Werkstatt use the Microsoft Azure Open AI Services' (translated); inputs are 'not passed on to OpenAI and not used to train the models' (translated). No statement for the other prototypes; therefore not substantiated for the plan as a whole.
- DATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
DATEV Copilot FAQ: 'Is my data used to train the AI? No, neither Microsoft nor OpenAI use your data for training.' (translated). Copilot is a DATEV cloud service under the DATEV service descriptions for the DATEV-Cloud-Lösungen Basis (doc. no. 0904407); unlike the service descriptions for Rechnungswesen, Steuern, Personalwirtschaft and Wissen, these contain no clause on cross-customer processing for 'Intelligente DATEV-Cloud-Lösungen'. Item 3.8, however, permits DATEV to process data 'for the purpose of developing new or further developing existing DATEV products in an appropriately secured environment' (translated); according to item 3.8 this does not apply if the customer concluded the DPA without the anonymisation agreement (deletion possible under DPA item 15). An express statement on DATEV's own model training with Copilot inputs is missing.
- AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
DATEV service descriptions for the DATEV-Cloud-Lösungen Rechnungswesen (accounting), Steuern (tax) and Personalwirtschaft (payroll), each item 1.8 'Service-related cross-customer data processing' (translated) (identical wording also for Wissen [knowledge]): for 'intelligent cloud solutions' (translated), the customer instructs DATEV to use the data sets 'set up by the customer for the „Intelligente DATEV-Cloud-Lösungen“' (translated) 'in the context of new and further development, quality assurance and operation' (translated); 'For machine learning or deep learning, this training forms the basis for the systems' learning' (translated); 'for example, data of different customers of the „DATEV-Cloud-Lösungen“ are analysed together' (translated); 'Personal data may still be processed in the resulting AI models as well' (translated); special categories of personal data may also be processed. The application of the AI models remains 'exclusively a DATEV-internal process' (translated). No possibility of objection is described in item 1.8; according to its wording, the optional deletion of the anonymisation agreement (DPA item 15b) only affects items 3.7/3.8, not item 1.8. The Basis service description (Copilot) contains no item 1.8 of this kind. Payroll benchmark uses 'real, anonymised DATEV payroll records' (translated); de-identification service: data is 'analysed in the DATEV data centre' (translated) and de-identified before AI processing.
Make- Free
Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented.
- Core / Pro / Teams
Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented.
- Enterprise
as above: not publicly documented (no statement on training for Make on the pricing page, in the DPA, MSA, help centre or Trust Center).
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
Hosting
- differs by tool
- DATEV AI features
- not publicly documentedDATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
- EU optionDATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
- mixedAI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
- MakeEU optionall 3 plans
- DATEV AI features
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
Page: prototypes 'in a protected DATEV environment' (translated); for Azure OpenAI prototypes, inputs are 'sent as a request through the DATEV cloud-native data centre to Microsoft Azure' (translated) and processed there temporarily. Azure region not stated.
- DATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
FAQ: 'DATEV Copilot uses Microsoft Azure services. The data you upload is processed in an area hosted by DATEV at Microsoft Azure in a European data centre.' (translated). Internet research (optional, permission 'Allow internet research' (translated)): according to the programme content (doc. no. 0904530), 'you transmit your data to Microsoft Corporation in the USA' (translated); 'Microsoft processes your data for its own purposes and on global servers' (translated); DATEV warns against transmitting confidential or legally protected information.
- AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
DATEV data centre/DATEV cloud according to the de-identification article and the AI overview. Help document 1000192 (as of 2026-09-18): Microsoft Ireland Operations Limited (IE) for 'DATEV Einspruchsgenerator, DATEV LEXchat AI functionalities' (translated) without transfer to a third country; transfers to a third country (USA) to Datadog, Inc. (DATEV Bankdatenservice) and Raintank, Inc./Grafana Labs (IT monitoring), among others, on the basis of the EU-U.S. DPF.
Make- Free
Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
- Core / Pro / Teams
Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
- Enterprise
Sub-processor list: AWS hosting in Germany for Enterprise; Trust Center: infrastructure in private AWS EC2 instances (Amazon VPC), cluster across two zones. Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
Sub-processors
- DATEV AI featureslist availableall 3 plans
- Makelist availableall 3 plans
- DATEV AI features
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
- Microsoft Azure OpenAI Services (some prototypes)
- DATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
- Microsoft Azure (AI services, European data centre, according to the Copilot FAQ)
- OpenAI models via Azure (according to the FAQ, OpenAI does not use data for training)
- Microsoft Bing (only with internet research enabled; independent processing by Microsoft)
- Service descriptions Basis item 3.4: 'DATEV Copilot: Microsoft Ireland Operations Limited' (Dublin, IE), purpose 'AI functions' (translated); otherwise help document 1000192
- AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
- Microsoft Ireland Operations Limited (Einspruchsgenerator, LEXchat AI functionalities)
- Amazon Web Services EMEA SARL (operation/hosting of DATEV products)
- Microsoft Deutschland GmbH (DATEV products, data centre services)
- Google Ireland Ltd. (DATEV platform, chatbot use)
- Datadog, Inc. (USA, DATEV Bankdatenservice, DPF)
- others according to help document 1000192
Make- Free
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
- Core / Pro / Teams
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
- Enterprise
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
Retention
- differs by tool
- DATEV AI features
- For Azure prototypes: 'There is no…DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
- Service descriptions Basis item 3.6…DATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
- Per product in the service descriptions…AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
- MakePricing page: detailed execution logs 7…all 3 plans
- DATEV AI features
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)For Azure prototypes: 'There is no persistent storage of personal data at Azure.' (translated). Otherwise not publicly documented.
- DATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)Service descriptions Basis item 3.6: 'After 2 years (from the date of the last activity in DATEV Copilot), DATEV deletes the DATEV Copilot chats; after 6 months, DATEV deletes uploaded documents.' (translated). Otherwise deletion on instruction; after the end of processing, deletion or return at the customer's choice, subject to statutory retention obligations (DPA item 12).
- AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)Per product in the service descriptions, item 3.6: Rechnungswesen, among others, e-invoices after 90 days, deleted Belege online data sets after 6 months, bank account transactions after 13 years; Wissen: 'After 12 months or when 100 conversations are exceeded, DATEV automatically deletes the conversations in DATEV LEXchat' (translated); otherwise deletion on instruction. No deletion period is stated for the AI models under item 1.8.
Make- FreePricing page: detailed execution logs 7 days. Security page: log data stored for 30 days by default. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
- Core / Pro / TeamsPricing page: detailed execution logs 30 days (Core, Pro, Teams). Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
- EnterprisePricing page: detailed execution logs 60 days; Security page: longer storage of log data possible in the Enterprise plan. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
Price
- differs by tool
- DATEV AI features
- 'The platform can be used free of charge'DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
- DATEV shopDATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
- Billing according to the service…AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
- Make
- 0 USDFree
- several tiersCore / Pro / Teams
- customEnterprise
- DATEV AI features
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
'The platform can be used free of charge' (translated); login via DATEV account and SmartCard/SmartLogin (as of 2026-10-18)
- DATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
DATEV shop (item no. 90431): 'The prerequisite is ordering a free licence via this shop page' (translated); ordering also via the MyDATEV ordering and set-up assistant. Usage limit: rolling 2-hour window, if exceeded blocked for 2 hours (doc. no. 1049806). MyDATEV Kanzlei and LEXinform plus require a licence (as of 2026-10-18)
- AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
Billing according to the service descriptions 'in accordance with the current DATEV price list' (translated); the DATEV price list for firms is offered as a PDF download and was not evaluated (as of 2026-10-18)
Make- Free
USD 0 (1,000 credits per month; minimum interval of 15 minutes between scheduled runs)
- Core / Pro / Teams
Base tier 10,000 credits per month: with annual billing Core USD 9, Pro USD 16, Teams USD 29 per month ('Save 15 %'), with monthly billing USD 10.59, USD 18.82, USD 34.12. Higher credit tiers with monthly billing (Core/Pro/Teams per month): 20,000 credits USD 18.82/34.12/62.35; 40,000: USD 34.12/62.35/116.47; 80,000: USD 64.71/107.06/203.41; 150,000: USD 116.47/180.53/343.01; 300,000: USD 214.31/315.93/600.26; from 500,000 credits Core 'Not available' (500,000: Pro USD 482.67, Teams USD 917.06; 750,000: Pro USD 678.75, Teams USD 1,289.62). No indication whether VAT is included. All plans with 'Unlimited users' according to the pricing page; Teams additionally teams and team roles. AI surcharge: no separate AI credit; AI features via Make's AI Provider partly consume more credits.
- Enterprise
Individual (pricing page: 'Talk to sales')
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
- DATEV AI featuresyesall 3 plans
- Makeyesall 3 plans
- DATEV AI features
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
yes
- DATEV Copilot (cloud application in MyDATEV; available only to tax advisers and auditors)
yes
- AI-supported DATEV cloud functions (Automatisierungsservice Rechnungen/Bank, Liquiditätsmonitor online, Datenprüfung, Einspruchsgenerator, Personal-Benchmark online)
yes
Make- Free
yes (Make AI Agents (beta), AI Toolkit, Maia, MCP server, AI Content Extractor and AI Web Search also included in the Free plan according to the pricing page; 'Make's AI Provider (all plans) or your own LLM key'; 1,000 credits per month; Make Code App not included)
- Core / Pro / Teams
yes (Make AI Agents (beta) and AI Toolkit in all plans: 'Make's AI Provider (all plans) or your own LLM key'; 10,000 credits per month in the base tier; Make Code App 2 credits per second)
- Enterprise
yes (as above; separate AWS environment; extended log storage)
- DATEV KI-Werkstatt (prototypes, for DATEV members, free of charge)
Evidence
- DATEV AI features16 sources
- Make9 sources
- DATEV AI features
- DATEV Copilot: login and functions of the AI assistant (FAQ) (German)Documentation, retrieved 18 Oct 2026
- Data processing agreement (DATEV AV V1) (German)DPA, retrieved 18 Oct 2026
- AI in everyday practice: DATEV Copilot (DATEV magazin) (German)Documentation, retrieved 14 Oct 2026
- DATEV KI-Werkstatt (German)Documentation, retrieved 18 Oct 2026
- DPA sections 6, 12, 15, 16 (third country, erasure, purpose limitation) (German)DPA, retrieved 18 Oct 2026
- AI at DATEV (overview) (German)Documentation, retrieved 14 Oct 2026
- How to get data protection right when using AI (De-Identifikation Service) (German)Documentation, retrieved 14 Oct 2026
- Help document 1000192: overview of further processors used and transfers to third countries (as of 2026-09-18) (German)Sub-processor list, retrieved 14 Oct 2026
- Help document 0904407: Leistungsbeschreibungen DATEV-Cloud-Lösungen Basis (service descriptions)DPA, retrieved 18 Oct 2026
- Help document 0904530: Programminhalt DATEV Copilot (programme content)Documentation, retrieved 18 Oct 2026
- DATEV shop: DATEV Copilot (item no. 90431)Pricing page, retrieved 18 Oct 2026
- Help document 1049806: Nutzungslimit DATEV Copilot (usage limit)Documentation, retrieved 18 Oct 2026
- Help document 0904399: Leistungsbeschreibungen DATEV-Cloud-Lösungen Rechnungswesen (service descriptions)DPA, retrieved 18 Oct 2026
- Help document 0904413: Leistungsbeschreibungen DATEV-Cloud-Lösungen Steuern (service descriptions)DPA, retrieved 18 Oct 2026
- Help document 0904409: Leistungsbeschreibungen DATEV-Cloud-Lösungen Personalwirtschaft (service descriptions)DPA, retrieved 18 Oct 2026
- Help document 0904420: Leistungsbeschreibungen DATEV-Cloud-Lösungen Wissen (service descriptions)DPA, retrieved 18 Oct 2026
Make- PricingPricing page, retrieved 18 Oct 2026
- Privacy Notice (as of 2026-07-20)Privacy notice, retrieved 8 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Terms and conditions (legal documents)Terms and conditions, retrieved 18 Oct 2026
- Make List of sub-processors (effective 2025-12-12)Sub-processor list, retrieved 14 Oct 2026
- Data Processing AgreementDPA, retrieved 18 Oct 2026
- Master Services Agreement for Make (March 2026)Terms and conditions, retrieved 18 Oct 2026
- AI providers and data zones in MakeHelp centre, retrieved 18 Oct 2026
- Make Enterprise by Celonis Trust CenterTrust Center, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: DATEV AI features, Make. All tools in the category: Business software.