Make
Make (AI features: AI Agents, AI Toolkit)
Provider: Celonis · Based in: Celonis, Inc., One World Trade Center, 87th Floor, New York, NY 10007, USA · Provider website
- Plans
- 3
- Sources
- 10
- As of
- 18 Oct
As of 18 Oct 2026. Based on our research on this date and the process described in the methodology. No guarantee of accuracy, not legal advice. The provider’s current documents take precedence. Found an error? Report a correction.
Incomplete. 5 points could not be verified in any provider source (see open points). This does not mean the matter is unproblematic; it means we have not checked it.
At a glance
- Hosting
- EU option: all 3 plans
- Training on inputs
- not publicly documented: all 3 plans
- DPA
- yes: all 3 plans
- Provider
- Celonis (Make)
- Based in
- Celonis, Inc., One World Trade Center, 87th Floor, New York, NY 10007, USA (according to the privacy notice 'and/or' the relevant Celonis subsidiary); contracting party according to the Master Services Agreement for Make (March 2026): Celonis, Inc.; ISO certificate issued to Celonis SE (Germany) (q2, q4, q7)
Values from 3 plans, each listed with the plans it applies to. Details and evidence are in the plan table.
Compare Make
Compare with another toolCompared plan by plan with other tools in the category Business software:
Details per plan
Short values per plan. Click a feature to open the evidence and notes for all plans; sources with retrieval dates are under “Evidence”.
| Feature | FreeCompare Make Free with another tool | Core / Pro / TeamsCompare Make Core / Pro / Teams with another tool | EnterpriseCompare Make Enterprise with another tool |
|---|---|---|---|
| differs by plan | 0 USD | several tiers | custom |
| Details: Price | USD 0 (1,000 credits per month; minimum interval of 15 minutes between scheduled runs) | Base tier 10,000 credits per month: with annual billing Core USD 9, Pro USD 16, Teams USD 29 per month ('Save 15 %'), with monthly billing USD 10.59, USD 18.82, USD 34.12. Higher credit tiers with monthly billing (Core/Pro/Teams per month): 20,000 credits USD 18.82/34.12/62.35; 40,000: USD 34.12/62.35/116.47; 80,000: USD 64.71/107.06/203.41; 150,000: USD 116.47/180.53/343.01; 300,000: USD 214.31/315.93/600.26; from 500,000 credits Core 'Not available' (500,000: Pro USD 482.67, Teams USD 917.06; 750,000: Pro USD 678.75, Teams USD 1,289.62). No indication whether VAT is included. All plans with 'Unlimited users' according to the pricing page; Teams additionally teams and team roles. AI surcharge: no separate AI credit; AI features via Make's AI Provider partly consume more credits. | Individual (pricing page: 'Talk to sales') |
| yes | yes | yes | |
| Details: AI features included | yes (Make AI Agents (beta), AI Toolkit, Maia, MCP server, AI Content Extractor and AI Web Search also included in the Free plan according to the pricing page; 'Make's AI Provider (all plans) or your own LLM key'; 1,000 credits per month; Make Code App not included) | yes (Make AI Agents (beta) and AI Toolkit in all plans: 'Make's AI Provider (all plans) or your own LLM key'; 10,000 credits per month in the base tier; Make Code App 2 credits per second) | yes (as above; separate AWS environment; extended log storage) |
| yes | yes | yes | |
| Details: DPA | yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans) Provider’s DPA | yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans) Provider’s DPA | yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document) Provider’s DPA |
| not publicly documented | not publicly documented | not publicly documented | |
| Details: Training on inputs | Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented. | Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented. | as above: not publicly documented (no statement on training for Make on the pricing page, in the DPA, MSA, help centre or Trust Center). |
| Pricing page: detailed execution logs 7… | Pricing page: detailed execution logs 30… | Pricing page: detailed execution logs 60… | |
| Details: Data retention | Pricing page: detailed execution logs 7 days. Security page: log data stored for 30 days by default. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled. | Pricing page: detailed execution logs 30 days (Core, Pro, Teams). Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled. | Pricing page: detailed execution logs 60 days; Security page: longer storage of log data possible in the Enterprise plan. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled. |
| EU option | EU option | EU option | |
| Details: Hosting | Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones. | Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones. | Sub-processor list: AWS hosting in Germany for Enterprise; Trust Center: infrastructure in private AWS EC2 instances (Amazon VPC), cluster across two zones. Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones. |
| list available | list available | list available | |
| Details: Sub-processors |
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| differs by plan | 9 sources | 9 sources | 7 sources |
| Details: Sources with retrieval date |
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Compare Make Free with another tool
Price and scope
- differs by plan
- 0 USD
USD 0 (1,000 credits per month; minimum interval of 15 minutes between scheduled runs)
- yes
yes (Make AI Agents (beta), AI Toolkit, Maia, MCP server, AI Content Extractor and AI Web Search also included in the Free plan according to the pricing page; 'Make's AI Provider (all plans) or your own LLM key'; 1,000 credits per month; Make Code App not included)
Contract and data use
- yes
yes (Celonis Data Processing Agreement for Make, version May 2024; DPF as the primary transfer mechanism, standard contractual clauses Module Two as fallback; SCCs for European customers additionally linked as a separate document); terms page: 'Your use of the Services is subject to the terms of the Data processing agreement' (thus applies to all plans)
Provider’s DPA- not publicly documented
Neither the pricing page, the security page, the privacy notice nor the DPA (version May 2024) mentions model training on customer data; likewise no statement in the help centre article 'AI providers and data zones in Make' or in the Make section of the Celonis Trust Center. Master Services Agreement for Make (March 2026), clause 6.2: licence to customer data 'solely as necessary to provide the Services'; DPA Annex 1: usage analysis only in anonymised form. Privacy notice: Google Workspace APIs are not used to train general AI/ML models. The Celonis Trust Center contains a training commitment only for the 'Celonis Platform', not for Make. Express training rules for Make: not publicly documented.
- Pricing page: detailed execution logs 7…
- Pricing page: detailed execution logs 7 days. Security page: log data stored for 30 days by default. Celonis Trust Center (Make, Data Erasure): execution logs are deleted after 30 days (Enterprise: 60 days); user data can be deleted by the customer at any time; 'Per default, the complete customer's database is deleted within 30 day after contract termination.' DPA clause 3.3: deletion or return on request within 30 days of the end of the contract. Help centre: retention period of the scenario run history per plan according to the pricing page; incomplete executions are stored only if enabled.
Hosting and sharing
- EU option
Sub-processor list (effective 2025-12-12): AWS hosting for non-Enterprise customers in Ireland or the USA; database for EU customers in Ireland; AI sub-processors: hosting in the USA (Microsoft France). Help centre 'AI providers and data zones in Make': data zones US1, US2, EU1, EU2; 'Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.' Always in the USA (OpenAI): Maia, Make AI Web Search, all OpenAI models in Make's AI Provider, AI Content Extractor (image description, audio translation); always in the EU (Microsoft Azure AI services): the other AI Content Extractor functions. Own connections: EU processing guaranteed only for Microsoft Foundry, Amazon Bedrock and OpenAI-compatible endpoints, not for Anthropic, OpenAI, Google Gemini, Mistral AI, Cohere, Groq and xAI. According to the same page, some features route to the United Kingdom: Claude Sonnet 4.6 and Opus 4.6 in Make's AI Provider 'are served from a UK Bedrock region'; for further Claude models the table also lists, among others, Zurich and London for EU zones.
- list available
- Amazon Web Services (hosting; location selectable: USA or Germany (Enterprise) or Ireland (others))
- MongoDB (database; EU customers Germany (Enterprise) or Ireland, non-EU customers USA)
- Supabase (database for Make and Grid; EU customers Ireland, otherwise USA)
- 84codes (execution; region as for AWS)
- AI: OpenAI OpCo (USA), Anthropic Ireland (hosting USA), Google (USA), Microsoft (France), Groq (USA)
- E2B.dev (code execution, USA)
- Cloudflare (CDN; data of European customers only via EU servers), Mixpanel (Netherlands), Rudderstack, Freshdesk (Germany) and others
- Group: Celonis SE, Celonis s.r.o. (Czech Republic, support) and others
Evidence
- differs by plan
- 9 sources
- PricingPricing page, retrieved 18 Oct 2026
- Privacy Notice (as of 2026-07-20)Privacy notice, retrieved 8 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Terms and conditions (legal documents)Terms and conditions, retrieved 18 Oct 2026
- Make List of sub-processors (effective 2025-12-12)Sub-processor list, retrieved 14 Oct 2026
- Data Processing AgreementDPA, retrieved 18 Oct 2026
- Master Services Agreement for Make (March 2026)Terms and conditions, retrieved 18 Oct 2026
- AI providers and data zones in MakeHelp centre, retrieved 18 Oct 2026
- Make Enterprise by Celonis Trust CenterTrust Center, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
Third-country transfers
DPA (version May 2024), clause 7.1: where the contract is with Celonis, Inc., the EU-US Data Privacy Framework is the primary transfer mechanism; if it ceases to apply, the standard contractual clauses (Module Two, Decision 2021/914) with the UK Addendum apply. Privacy notice: Celonis, Inc. and Celonis Labs LLC are certified under the EU-US DPF (and the UK Extension and Swiss-US DPF). Sub-processor list: US sub-processors for AI and tools; Cloudflare processes data of European customers only via EU servers. Help centre: Maia, AI Web Search and OpenAI models are processed in the USA even with an EU data zone.
- Privacy Notice (as of 2026-07-20) (Privacy notice), retrieved 8 Oct 2026
- Terms and conditions (legal documents) (Terms and conditions), retrieved 18 Oct 2026
- Make List of sub-processors (effective 2025-12-12) (Sub-processor list), retrieved 14 Oct 2026
- Data Processing Agreement (DPA), retrieved 18 Oct 2026
- AI providers and data zones in Make (Help centre), retrieved 18 Oct 2026
Certifications (as stated by the provider)
Celonis Trust Center (Make): 'Make Enterprise by Celonis operates under an information security program that is ISO27001:2022 certified' (auditor Schellman), likewise ISO/IEC 27701:2019; SOC 2 Type 2 (auditor BDO, semi-annual, report only after an access request), SOC 3 for Make public (periods 2025-05-01 to 2025-10-31 and 2025-11-01 to 2026-04-30); GDPR certificate IITR 2025 listed. Security page: ISO 27001, SOC 2 Type II and SOC 3. The certificate PDF ('Celonis ISO 27001-2022 and ISO 27701-2019 Certificate') is image-based and was not extracted; reports not reviewed.
- Security (Trust Center), retrieved 18 Oct 2026
- Terms and conditions (legal documents) (Terms and conditions), retrieved 18 Oct 2026
- Make Enterprise by Celonis Trust Center (Trust Center), retrieved 18 Oct 2026
AI Act
Functions: Make AI Agents (beta), Make AI Toolkit, AI Web Search (beta), AI Content Extractor, Make MCP server, 'Maia by Make' (scenario creation via dialogue), AI applications for more than 350 apps; 'Bring your own LLM key' (pricing page, terms page).
Provider’s statement: not publicly documented(the EU AI Act is not mentioned on the make.com pricing, security or terms pages, nor in the DPA, the MSA for Make, the help centre article on AI providers or the Make section of the Celonis Trust Center). No separate AI terms page found for Make; the Celonis MSA (version June 2026) refers to a Celonis AI Addendum for 'AI Features' in the Celonis environment.
Classification (for review, not legal advice): For review: customer typically a deployer (Art. 3(4) AI Act). Workflows and agents trigger actions in connected apps; the classification depends on the specific use (check Annex III, e.g. for HR or assessment workflows). AI providers are downstream sub-processors (including OpenAI, Anthropic, Google, Microsoft, Groq). With 'bring your own LLM key', the customer chooses the model and provider themselves. Not legal advice.
- Pricing (Pricing page), retrieved 18 Oct 2026
- Terms and conditions (legal documents) (Terms and conditions), retrieved 18 Oct 2026
- Make List of sub-processors (effective 2025-12-12) (Sub-processor list), retrieved 14 Oct 2026
- AI providers and data zones in Make (Help centre), retrieved 18 Oct 2026
- Terms & Conditions | Make Services | Celonis (Terms and conditions), retrieved 18 Oct 2026
Current notes 2026
Sub-processor list effective 2025-12-12 (document name: November 2025); Master Services Agreement for Make March 2026; DPA version May 2024. Make belongs to Celonis; the Celonis page 'Make Services' links the Celonis MSA (version June 2026) as the Master Services Agreement, while make.com links the MSA for Make (March 2026). The help centre documents the processing region per AI feature (an EU data zone does not guarantee EU-only processing). Prices vary by credit tier (slider on the pricing page).
Open points of the review
- Model training on customer data not expressly regulated for Make (only purpose limitation in the MSA; the training commitment in the Celonis Trust Center applies only to the Celonis Platform).
- Which Master Services Agreement applies to Make is ambiguous (make.com: MSA for Make March 2026; Celonis page 'Make Services': Celonis MSA June 2026 with AI Addendum); the AI Addendum was not read.
- Annual billing prices for higher credit tiers not recorded individually; Enterprise prices on request only.
- Certificate PDF (image-based) and SOC 2 report (access request) not reviewed; the Trust Center names 'Make Enterprise'; applicability to self-service plans not stated expressly.
- AI Act statement by the provider for Make not found.
Frequently asked questions
Where does Make store data?
EU hosting selectable (plans: Free, Core / Pro / Teams, Enterprise). According to the provider, as of 18 Oct 2026.
Is there a DPA for Make?
yes in: Free, Core / Pro / Teams, Enterprise. According to the provider, as of 18 Oct 2026.
Does Make use inputs for AI training?
not publicly documented in: Free, Core / Pro / Teams, Enterprise. Based on our research, as of 18 Oct 2026.
Where is the provider based?
Celonis, Inc., One World Trade Center, 87th Floor, New York, NY 10007, USA (according to the privacy notice 'and/or' the relevant Celonis subsidiary); contracting party according to the Master Services Agreement for Make (March 2026): Celonis, Inc.; ISO certificate issued to Celonis SE (Germany). According to the provider, as of 18 Oct 2026.
All sources
- 01PricingPricing page · retrieved 18 Oct 2026
- 02Privacy Notice (as of 2026-07-20)Privacy notice · retrieved 8 Oct 2026
- 03SecurityTrust Center · retrieved 18 Oct 2026
- 04Terms and conditions (legal documents)Terms and conditions · retrieved 18 Oct 2026
- 05Make List of sub-processors (effective 2025-12-12)Sub-processor list · retrieved 14 Oct 2026
- 06Data Processing AgreementDPA · retrieved 18 Oct 2026
- 07Master Services Agreement for Make (March 2026)Terms and conditions · retrieved 18 Oct 2026
- 08AI providers and data zones in MakeHelp centre · retrieved 18 Oct 2026
- 09Make Enterprise by Celonis Trust CenterTrust Center · retrieved 18 Oct 2026
- 10Terms & Conditions | Make Services | CelonisTerms and conditions · retrieved 18 Oct 2026
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Further reading
All tools in the category: Business software. Make has at least one plan with an EU hosting option; see also AI tools with an EU hosting option. Figures across all tools: Data report.