Parloa vs. Zapier: data protection per plan
Parloa (1 plan) and Zapier (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Parloa | Zapier |
|---|---|---|
| Provider based in | Parloa GmbH, Schönhauser Allee 9, 10119 Berlin, Germany | Zapier, Inc., 548 Market St. #62411, San Francisco, CA 94104-5401, USA |
| Plans recorded | 1 | 4 |
| Hosting | EU option: Enterprise | US only: all 4 plans |
| Training on inputs | no: Enterprise | opt-out available: Free, Professional, Teamno: Enterprise |
| DPA | yes: Enterprise | yes: all 4 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Parloa Enterprise vs. Zapier Enterprise
| Feature | ParloaEnterprise (on request) | ZapierEnterprise |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed) Provider’s DPA | yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27) Provider’s DPA |
| no | no | |
| Details: Training on inputs | Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented. | Terms of Service (effective 2026-04-09) section 7(b): accounts on the Company or Enterprise Plan are automatically opted out of the use of de-identified 'Derived Data' (including for model training). Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan'; Enterprise accounts are also automatically opted out of learning from workflow structure. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection. |
| differs by plan | EU option | US only |
| Details: Data residency | Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'. | Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Trust Center 'Data Erasure': automated… | Privacy/retention page |
| Details: Data retention | Trust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified). | Privacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days. |
| differs by plan | Not public: individual consumption-based… | custom |
| Details: Price | Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo'). | Custom (pricing page: 'Contact for pricing'; Agents Enterprise also 'Contact for pricing') |
| yes | yes | |
| Details: AI features included | yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time) | yes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas, MCP, AI by Zapier and AI fields included, Copilot unlimited; 'Agents Enterprise' add-on with a custom number of activities, organisation-wide agent sharing, 'Enterprise-grade audit logs' and 'Restricted apps support'; according to the Trust Center, Meta models in AI by Zapier must be enabled by an administrator) |
| 7 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Parloa Enterpriseyes
- Zapier Enterpriseyes
- Parloa Enterprise
yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed)
Provider’s DPAZapier Enterpriseyes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA
Training
- Parloa Enterpriseno
- Zapier Enterpriseno
- Parloa Enterprise
Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented.
Zapier EnterpriseTerms of Service (effective 2026-04-09) section 7(b): accounts on the Company or Enterprise Plan are automatically opted out of the use of de-identified 'Derived Data' (including for model training). Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan'; Enterprise accounts are also automatically opted out of learning from workflow structure. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
Hosting
- differs by plan
- Parloa EnterpriseEU option
- Zapier EnterpriseUS only
- Parloa Enterprise
Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'.
Zapier EnterpriseSecurity page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
Sub-processors
- Parloa Enterpriselist available
- Zapier Enterpriselist available
- Parloa Enterprise
- Microsoft (EU for EU customers), MongoDB (EU for EU customers), Datadog (EU), Auth0 (EU), Cloudflare (EU for EU customers), Deepgram Inc. – speech recognition (EU for EU customers), SAP – LLM models (GmbH only, EU)
- Optional: Twilio (EU for EU customers), Google (EU), Bird (EU), Userlike (EU), OpenAI (EU for EU customers), ElevenLabs (US), Datatrans AG (United Kingdom)
- Parloa Group (Parloa Inc and Parloa GmbH): technical support and platform integration, processing in the US and the EU
Zapier Enterprise- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
Retention
- differs by plan
- Parloa EnterpriseTrust Center 'Data Erasure': automated…
- Zapier EnterprisePrivacy/retention page
- Parloa EnterpriseTrust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified).Zapier EnterprisePrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
Price
- differs by plan
- Parloa EnterpriseNot public: individual consumption-based…
- Zapier Enterprisecustom
- Parloa Enterprise
Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo').
Zapier EnterpriseCustom (pricing page: 'Contact for pricing'; Agents Enterprise also 'Contact for pricing')
- Parloa Enterpriseyes
- Zapier Enterpriseyes
- Parloa Enterprise
yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time)
Zapier Enterpriseyes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas, MCP, AI by Zapier and AI fields included, Copilot unlimited; 'Agents Enterprise' add-on with a custom number of activities, organisation-wide agent sharing, 'Enterprise-grade audit logs' and 'Restricted apps support'; according to the Trust Center, Meta models in AI by Zapier must be enabled by an administrator)
Evidence
- Parloa Enterprise7 sources
- Zapier Enterprise9 sources
- Parloa Enterprise
- Pricing designed for the work (Consumption-Based Pricing for AI Agents)Pricing page, retrieved 18 Oct 2026
- Terms & PoliciesTerms and conditions, retrieved 18 Oct 2026
- General Terms and Conditions of Parloa GmbH, V2 2024 (effective 1 May 2024)Terms and conditions, retrieved 18 Oct 2026
- Customer AI Terms for AI-powered Parloa Products, V3 2025Terms and conditions, retrieved 18 Oct 2026
- Parloa Trust Center (Subprocessors, Data Security, Data Privacy, Certificates)Trust Center, retrieved 18 Oct 2026
- Enterprise Security & GovernanceSecurity page, retrieved 18 Oct 2026
- AMP – Fair Use and Consumption Policy, V2.1Terms and conditions, retrieved 18 Oct 2026
Zapier Enterprise- Pricing (rendered in browser, incl. feature table, Agents add-on and EUR currency)Pricing page, retrieved 18 Oct 2026
- Privacy Statement (effective 2025-09-05)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (as of 2026-08-27)DPA, retrieved 8 Oct 2026
- Subprocessors (published 2026-10-09, effective 2026-10-23)Sub-processor list, retrieved 14 Oct 2026
- Enterprise securityTrust Center, retrieved 18 Oct 2026
- Data Retention/Deletion/Export (as of 2026-04-17)Documentation, retrieved 14 Oct 2026
- Terms of Service (effective 2026-04-09)Terms and conditions, retrieved 18 Oct 2026
- Zapier Trust Center (Conveyor; updates on SOC reports and sub-processors)Trust Center, retrieved 18 Oct 2026
- Data Transfer Impact Assessment (last updated 2023-12-15)Documentation, retrieved 18 Oct 2026
| Feature | Parloa | Zapier |
|---|---|---|
| yesonly plan | yesall 4 plans | |
| Details: DPA available |
|
|
| differs by tool | noonly plan |
|
| Details: Training on inputs |
|
|
| differs by tool | EU optiononly plan | US onlyall 4 plans |
| Details: Data residency |
|
|
| list availableonly plan | list availableall 4 plans | |
| Details: List published |
|
|
| differs by tool | Trust Center 'Data Erasure': automated…only plan | Privacy/retention pageall 4 plans |
| Details: Data retention |
|
|
| differs by tool | Not public: individual consumption-based…only plan |
|
| Details: Price |
|
|
| yesonly plan | yesall 4 plans | |
| Details: AI features included |
|
|
| 7 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Parloayesonly plan
- Zapieryesall 4 plans
- Parloa
- Enterprise (on request)
yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed)
Provider’s DPA
Zapier- Free
yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA - Professional
yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA - Team
yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA - Enterprise
yes (automatically: the Terms of Service or the Enterprise Agreement incorporate the DPA, no separate signature required; as of 2026-08-27)
Provider’s DPA
- Enterprise (on request)
Training
- differs by tool
- Parloanoonly plan
- Zapier
- opt-out availableFree, Professional, Team
- noEnterprise
- Parloa
- Enterprise (on request)
Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented.
Zapier- Free
Terms of Service (effective 2026-04-09) section 7(b): Zapier may derive de-identified data sets ('Derived Data') from customer content and use them 'to operate, enhance, improve, and develop Zapier products or services, including through model training'; opt-out via form; accounts on the Company or Enterprise Plan are automatically opted out. Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan.' Zapier may learn from the structure (not the contents) of workflows; objection via form. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
- Professional
Terms of Service (effective 2026-04-09) section 7(b): Zapier may derive de-identified data sets ('Derived Data') from customer content and use them 'to operate, enhance, improve, and develop Zapier products or services, including through model training'; opt-out via form; accounts on the Company or Enterprise Plan are automatically opted out. Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan.' Zapier may learn from the structure (not the contents) of workflows; objection via form. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
- Team
Terms of Service (effective 2026-04-09) section 7(b): Zapier may derive de-identified data sets ('Derived Data') from customer content and use them 'to operate, enhance, improve, and develop Zapier products or services, including through model training'; opt-out via form; accounts on the Company or Enterprise Plan are automatically opted out. Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan.' Zapier may learn from the structure (not the contents) of workflows; objection via form. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
- Enterprise
Terms of Service (effective 2026-04-09) section 7(b): accounts on the Company or Enterprise Plan are automatically opted out of the use of de-identified 'Derived Data' (including for model training). Security page (FAQ): 'We don’t train on the data that runs through your workflows, on any plan'; Enterprise accounts are also automatically opted out of learning from workflow structure. Subprocessors page (version effective 2026-10-23): AI sub-processors do not use customer content for training; in the case of flagged violations, the provider may retain and review content, and Meta may use flagged content for abuse detection.
- Enterprise (on request)
Hosting
- differs by tool
- ParloaEU optiononly plan
- ZapierUS onlyall 4 plans
- Parloa
- Enterprise (on request)
Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'.
Zapier- Free
Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
- Professional
Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
- Team
Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
- Enterprise
Security page (FAQ): 'Zapier stores data on Amazon Web Services (AWS) in the United States.' Data Transfer Impact Assessment (as of 2023-12-15): 'Data processed by Zapier in connection with our customers’ use of Zapier Services is both transferred to and stored in the US.' The pricing page, security page and TIA name no EU storage option.
- Enterprise (on request)
Sub-processors
- Parloalist availableonly plan
- Zapierlist availableall 4 plans
- Parloa
- Enterprise (on request)
- Microsoft (EU for EU customers), MongoDB (EU for EU customers), Datadog (EU), Auth0 (EU), Cloudflare (EU for EU customers), Deepgram Inc. – speech recognition (EU for EU customers), SAP – LLM models (GmbH only, EU)
- Optional: Twilio (EU for EU customers), Google (EU), Bird (EU), Userlike (EU), OpenAI (EU for EU customers), ElevenLabs (US), Datatrans AG (United Kingdom)
- Parloa Group (Parloa Inc and Parloa GmbH): technical support and platform integration, processing in the US and the EU
Zapier- Free
- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
- Professional
- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
- Team
- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
- Enterprise
- Amazon Web Services (USA): cloud and AI provider
- Anthropic (USA): AI provider
- Baseten (USA): AI provider (new in the list from 2026-10-23)
- OpenAI (USA): AI provider (Zero Day Retention activated according to Zapier)
- Google (USA): cloud and AI provider
- Microsoft (USA): AI provider
- Meta (USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden): AI provider
- Fireworks AI (USA): AI provider
- Databricks (USA): data intelligence
- Pinecone (USA): vector database (no longer listed according to the new list from 2026-10-23)
- Firecrawl (USA): knowledge sources
- Heroku, Vercel (USA): operations/cloud
- Redis (USA): storage/caching
- Datadog, Sentry, Grafana Labs (USA): monitoring/error tracking
- Algolia, Fullstory, Looker, Knock, Liveblocks, Stytch, Uploadcare (USA): search, analytics, communication, collaboration, authentication, file upload
- Support: Ada, Gong, Vitally, Zendesk, Zoom (USA)
- Service-specific: Google Translate, MadKudu, Mailgun, Twilio, WhatsApp (USA)
- Group companies: Australia (with a branch in New Zealand), Canada, Ireland (with a branch in Spain), India, United Kingdom
- Enterprise (on request)
Retention
- differs by tool
- ParloaTrust Center 'Data Erasure': automated…only plan
- ZapierPrivacy/retention pageall 4 plans
- Parloa
- Enterprise (on request)Trust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified).
Zapier- FreePrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
- ProfessionalPrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
- TeamPrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
- EnterprisePrivacy/retention page (as of 2026-04-17): Zap content 7 days in logs, 29 to 69 days in the account, up to 4 months in backups; test data remains until the Zap is deleted. In the 'Company' plan or Enterprise, a shorter retention can be set. Tables content until deletion, then up to 4 months in backups. AI products: Agents conversations and activity logs until the agent is deleted, knowledge sources until removed from all agents, then up to 4 months in backups; Chatbots conversations 60 days, knowledge sources until deletion; MCP content (prompts, responses, tool logs) until the MCP server or account is deleted; Canvas content until deletion, then deletion within 30 days.
Price
- differs by tool
- ParloaNot public: individual consumption-based…only plan
- Zapier
- 0 USD/moFree
- from 19.99 USD/mo… (further prices in the details)Professional
- from 69 USD/mo… (further prices in the details)Team
- customEnterprise
- Parloa
- Enterprise (on request)
Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo').
Zapier- Free
USD 0 or EUR 0 per month; 100 tasks/month (pricing page)
- Professional
from USD 19.99 per month with annual billing or USD 29.99 with monthly billing (750 tasks/month; tiers up to 2M tasks); in EUR from EUR 18.28 or EUR 27.42 per month, converted with a note on the varying exchange rate. Pricing page in USD or optionally in other currencies (including EUR); with EUR display: 'Prices exclude all taxes, levies and duties.'
- Team
from USD 69 per month with annual billing or USD 103.50 with monthly billing (2,000 tasks/month; tiers up to 2M tasks); in EUR from EUR 63.09 or EUR 94.63 per month, converted with a note on the varying exchange rate. Pricing page in USD or optionally in other currencies (including EUR); with EUR display: 'Prices exclude all taxes, levies and duties.'
- Enterprise
Custom (pricing page: 'Contact for pricing'; Agents Enterprise also 'Contact for pricing')
- Enterprise (on request)
- Parloayesonly plan
- Zapieryesall 4 plans
- Parloa
- Enterprise (on request)
yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time)
Zapier- Free
yes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas and MCP included, Copilot (beta) with a daily message limit; AI by Zapier and AI fields not included in the Free plan. Agents add-on 'Agents Free': 400 activities/month)
- Professional
yes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas, MCP, AI by Zapier and AI fields included, Copilot unlimited; more agent activities via the 'Agents Pro' add-on, 1,500 activities/month, USD 33.33/month with annual billing (USD 400/year))
- Team
yes (Agents with shared account activities, Chatbots, Copilot unlimited, MCP, Canvas, AI by Zapier according to the pricing page)
- Enterprise
yes (according to the feature table on the pricing page: Zapier Agents, Chatbots, Canvas, MCP, AI by Zapier and AI fields included, Copilot unlimited; 'Agents Enterprise' add-on with a custom number of activities, organisation-wide agent sharing, 'Enterprise-grade audit logs' and 'Restricted apps support'; according to the Trust Center, Meta models in AI by Zapier must be enabled by an administrator)
- Enterprise (on request)
Evidence
- Parloa7 sources
- Zapier9 sources
- Parloa
- Pricing designed for the work (Consumption-Based Pricing for AI Agents)Pricing page, retrieved 18 Oct 2026
- Terms & PoliciesTerms and conditions, retrieved 18 Oct 2026
- General Terms and Conditions of Parloa GmbH, V2 2024 (effective 1 May 2024)Terms and conditions, retrieved 18 Oct 2026
- Customer AI Terms for AI-powered Parloa Products, V3 2025Terms and conditions, retrieved 18 Oct 2026
- Parloa Trust Center (Subprocessors, Data Security, Data Privacy, Certificates)Trust Center, retrieved 18 Oct 2026
- Enterprise Security & GovernanceSecurity page, retrieved 18 Oct 2026
- AMP – Fair Use and Consumption Policy, V2.1Terms and conditions, retrieved 18 Oct 2026
Zapier- Pricing (rendered in browser, incl. feature table, Agents add-on and EUR currency)Pricing page, retrieved 18 Oct 2026
- Privacy Statement (effective 2025-09-05)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (as of 2026-08-27)DPA, retrieved 8 Oct 2026
- Subprocessors (published 2026-10-09, effective 2026-10-23)Sub-processor list, retrieved 14 Oct 2026
- Enterprise securityTrust Center, retrieved 18 Oct 2026
- Data Retention/Deletion/Export (as of 2026-04-17)Documentation, retrieved 14 Oct 2026
- Terms of Service (effective 2026-04-09)Terms and conditions, retrieved 18 Oct 2026
- Zapier Trust Center (Conveyor; updates on SOC reports and sub-processors)Trust Center, retrieved 18 Oct 2026
- Data Transfer Impact Assessment (last updated 2023-12-15)Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Parloa, Zapier. All tools in the category: Business software.