SAP Joule
SAP Joule (SAP Business AI)
Provider: SAP SE · Based in: SAP SE, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany · Provider website
- Plans
- 2
- Sources
- 8
- As of
- 18 Oct
As of 18 Oct 2026. Based on our research on this date and the process described in the methodology. No guarantee of accuracy, not legal advice. The provider’s current documents take precedence. Found an error? Report a correction.
Incomplete. 6 points could not be verified in any provider source (see open points). This does not mean the matter is unproblematic; it means we have not checked it.
At a glance
- Hosting
- EU option: all 2 plans
- Training on inputs
- not publicly documented: all 2 plans
- DPA
- yes: all 2 plans
- Provider
- SAP SE
- Based in
- SAP SE, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany; commercial register Mannheim HRB 719915; VAT ID DE 143454214 (q3)
Values from 2 plans, each listed with the plans it applies to. Details and evidence are in the plan table.
Compare SAP Joule
Compare with another toolCompared plan by plan with other tools in the category Business software:
Details per plan
Short values per plan. Click a feature to open the evidence and notes for all plans; sources with retrieval dates are under “Evidence”.
| Feature | Base AI (included in every SAP cloud subscription)Compare SAP Joule Base AI (included in every SAP cloud subscription) with another tool | Premium AI (AI Units)Compare SAP Joule Premium AI (AI Units) with another tool |
|---|---|---|
| differs by plan | Included in the price of the SAP cloud… | AI surcharge: AI Units as a shared… |
| Details: Price | Included in the price of the SAP cloud subscription; no surcharge according to the pricing page (subscription prices not recorded) | AI surcharge: AI Units as a shared consumption currency (SKU 8019164), purchased annually, expire after 12 months; price per AI Unit: not publicly documented (price list via sales); Custom-built AI (Joule Studio) free of charge in operation until the end of 2026 (pricing page) |
| yes | yes | |
| Details: AI features included | yes (Joule Base and Embedded AI at no additional cost; 'no AI Units required'; availability varies by SAP solution) | yes (agents and extended AI services based on consumption; SAP-delivered agents 0.02 AI Units per agent action; Joule for Consultants 35 AI Units per user per month) |
| yes | yes | |
| Details: DPA | yes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403)) Provider’s DPA | yes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403)) Provider’s DPA |
| not publicly documented | not publicly documented | |
| Details: Training on inputs | Responsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose. | Responsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose. |
| Joule documentation: interaction data | Joule documentation: interaction data | |
| Details: Data retention | Joule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data. | Joule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data. |
| EU option | EU option | |
| Details: Hosting | Joule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented. | Joule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented. |
| list available | list available | |
| Details: Sub-processors |
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| differs by plan | 7 sources | 6 sources |
| Details: Sources with retrieval date |
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Compare SAP Joule Base AI (included in every SAP cloud subscription) with another tool
Price and scope
- differs by plan
- Included in the price of the SAP cloud…
Included in the price of the SAP cloud subscription; no surcharge according to the pricing page (subscription prices not recorded)
- yes
yes (Joule Base and Embedded AI at no additional cost; 'no AI Units required'; availability varies by SAP solution)
Contract and data use
- yes
yes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403))
Provider’s DPA- not publicly documented
Responsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose.
- Joule documentation: interaction data
- Joule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data.
Hosting and sharing
- EU option
Joule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented.
- list available
- Infrastructure according to the Joule data centre table: Amazon Web Services, Microsoft Azure, Google Cloud Platform, Converge Cloud (depending on the selected data centre)
Evidence
- differs by plan
- 7 sources
- SAP Business AI packages and pricingPricing page, retrieved 18 Oct 2026
- Responsible AITrust Center, retrieved 18 Oct 2026
- SAP Privacy Statement (Effective 2026-10-01)Privacy notice, retrieved 8 Oct 2026
- Data Centers Supported by JouleProduct documentation, retrieved 18 Oct 2026
- Joule – Data Protection and PrivacyProduct documentation, retrieved 18 Oct 2026
- Data Processing Agreements | SAP Trust CenterDPA, retrieved 18 Oct 2026
- Data Protection and Privacy | SAP Trust CenterTrust Center, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
Third-country transfers
Privacy statement (effective 2026-10-01) contains privacy notices for many jurisdictions. Joule data centres in the EU (Frankfurt, Amsterdam; EU11 'EU access only') with sub-processor region Europe can be selected; data centres outside the EU (including USA, UAE, India) are also available, and cross consumption is possible. Third-party foundation models: data for processing only, without storage at the model provider; providers and locations not publicly documented. Sub-processor list only after login to the SAP Support Portal; transfer mechanisms in the DPA (PDF) not read. The Responsible AI page refers to the 'EU AI Cloud' (AI solutions managed by SAP and partners in European data centres).
- Responsible AI (Trust Center), retrieved 18 Oct 2026
- SAP Privacy Statement (Effective 2026-10-01) (Privacy notice), retrieved 8 Oct 2026
- Data Centers Supported by Joule (Product documentation), retrieved 18 Oct 2026
- Data Protection and Privacy | SAP Trust Center (Trust Center), retrieved 18 Oct 2026
Certifications (as stated by the provider)
Responsible AI page: ISO/IEC 42001 certification for Joule, SAP AI Core and key SAP Business AI solutions (certificate linked, not viewed). Further certificates (ISO 27001, SOC 2): not listed in the retrieved excerpt.
- Responsible AI (Trust Center), retrieved 18 Oct 2026
AI Act
Functions: Joule (conversational AI assistant), Embedded AI in SAP applications, AI agents, Joule for Consultants, Joule Studio/Custom-built AI, Document AI and Document Grounding (pricing page).
Provider’s statement: Responsible AI FAQ: SAP aligns with the requirements of the EU AI Act; the prohibitions under Art. 5 'has already been implemented'; a cross-functional team under the supervision of the Executive Board is establishing a classification process; SAP 'may take on multiple different roles within this value chain, such as provider, deployer, purchaser, or integrator of AI systems, as well as developer of our own AI foundation models'. AI governance framework based on, among others, the EU AI Act, NIST AI RMF, ISO 42001, ISO 42005. EU AI Cloud: 'designed to meet GDPR requirements and align with EU AI Act requirements'; ten AI ethics principles based on the UNESCO Recommendation; every AI use case undergoes an AI ethics impact assessment.
Classification (for review, not legal advice): For review: customer typically deployer (Art. 3(4) AI Act). The statement on alignment with the AI Act relates to the EU AI Cloud offering; for the standard operation of Joule, no AI Act role statement was retrieved. The classification depends on the agents and processes used (check Annex III). Not legal advice.
- Responsible AI (Trust Center), retrieved 18 Oct 2026
Current notes 2026
The pricing page describes the model Base AI (included), Premium AI (AI Units) and custom-built AI; the Joule Studio runtime is free until the end of 2026. The Responsible AI page mentions ISO/IEC 42001 and describes the opt-out from the 'product development schedule' in SAP for Me. The Joule documentation on help.sap.com (readable only in the browser) lists the data centres per hyperscaler, including 'EU access only'. The DPA PDFs, the sub-processor list (login) and many SAP pages block automated retrieval.
Open points of the review
- Content of the DPA (SCCs, periods) not read: PDF retrieval blocked (403), in the browser only as a file download.
- Sub-processor list only after login to the SAP Support Portal; LLM/foundation model providers for Joule and their locations not publicly documented.
- Classification of training use open: according to the FAQ, customer data may be used to improve existing AI features, and no opt-out is described for this; the opt-out in SAP for Me only concerns use for new features ('product development schedule'); Joule conversation logs are only stored after consent by the global account admin.
- Price per AI Unit not publicly documented (pricing and AI Units pages without an amount); subscription prices of the SAP cloud solutions not recorded.
- Date of the Responsible AI page not stated.
- SAP's specific AI Act role for standard Joule operation not specified (the FAQ only lists possible roles).
Frequently asked questions
Where does SAP Joule store data?
EU hosting selectable (plans: Base AI (included in every SAP cloud subscription), Premium AI (AI Units)). According to the provider, as of 18 Oct 2026.
Is there a DPA for SAP Joule?
yes in: Base AI (included in every SAP cloud subscription), Premium AI (AI Units). According to the provider, as of 18 Oct 2026.
Does SAP Joule use inputs for AI training?
not publicly documented in: Base AI (included in every SAP cloud subscription), Premium AI (AI Units). Based on our research, as of 18 Oct 2026.
Where is the provider based?
SAP SE, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany; commercial register Mannheim HRB 719915; VAT ID DE 143454214. According to the provider, as of 18 Oct 2026.
All sources
- 01SAP Business AI packages and pricingPricing page · retrieved 18 Oct 2026
- 02Responsible AITrust Center · retrieved 18 Oct 2026
- 03Legal Disclosure - SAP SELegal notice · retrieved 8 Oct 2026
- 04SAP Privacy Statement (Effective 2026-10-01)Privacy notice · retrieved 8 Oct 2026
- 05Data Centers Supported by JouleProduct documentation · retrieved 18 Oct 2026
- 06Joule – Data Protection and PrivacyProduct documentation · retrieved 18 Oct 2026
- 07Data Processing Agreements | SAP Trust CenterDPA · retrieved 18 Oct 2026
- 08Data Protection and Privacy | SAP Trust CenterTrust Center · retrieved 18 Oct 2026
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Further reading
All tools in the category: Business software. SAP Joule has at least one plan with an EU hosting option; see also AI tools with an EU hosting option. Figures across all tools: Data report.