Parloa vs. SAP Joule: data protection per plan
Parloa (1 plan) and SAP Joule (2 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Parloa | SAP Joule |
|---|---|---|
| Provider based in | Parloa GmbH, Schönhauser Allee 9, 10119 Berlin, Germany | SAP SE, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany |
| Plans recorded | 1 | 2 |
| Hosting | EU option: Enterprise | EU option: all 2 plans |
| Training on inputs | no: Enterprise | not documented: all 2 plans |
| DPA | yes: Enterprise | yes: all 2 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Parloa Enterprise vs. SAP Joule Base AI
| Feature | ParloaEnterprise (on request) | SAP JouleBase AI (included in every SAP cloud subscription) |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed) Provider’s DPA | yes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403)) Provider’s DPA |
| differs by plan | no | not publicly documented |
| Details: Training on inputs | Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented. | Responsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose. |
| EU option | EU option | |
| Details: Data residency | Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'. | Joule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Trust Center 'Data Erasure': automated… | Joule documentation: interaction data |
| Details: Data retention | Trust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified). | Joule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data. |
| differs by plan | Not public: individual consumption-based… | Included in the price of the SAP cloud… |
| Details: Price | Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo'). | Included in the price of the SAP cloud subscription; no surcharge according to the pricing page (subscription prices not recorded) |
| yes | yes | |
| Details: AI features included | yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time) | yes (Joule Base and Embedded AI at no additional cost; 'no AI Units required'; availability varies by SAP solution) |
| 7 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Parloa Enterpriseyes
- SAP Joule Base AIyes
- Parloa Enterprise
yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed)
Provider’s DPASAP Joule Base AIyes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403))
Provider’s DPA
Training
- differs by plan
- Parloa Enterpriseno
- SAP Joule Base AInot publicly documented
- Parloa Enterprise
Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented.
SAP Joule Base AIResponsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose.
Hosting
- Parloa EnterpriseEU option
- SAP Joule Base AIEU option
- Parloa Enterprise
Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'.
SAP Joule Base AIJoule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented.
Sub-processors
- Parloa Enterpriselist available
- SAP Joule Base AIlist available
- Parloa Enterprise
- Microsoft (EU for EU customers), MongoDB (EU for EU customers), Datadog (EU), Auth0 (EU), Cloudflare (EU for EU customers), Deepgram Inc. – speech recognition (EU for EU customers), SAP – LLM models (GmbH only, EU)
- Optional: Twilio (EU for EU customers), Google (EU), Bird (EU), Userlike (EU), OpenAI (EU for EU customers), ElevenLabs (US), Datatrans AG (United Kingdom)
- Parloa Group (Parloa Inc and Parloa GmbH): technical support and platform integration, processing in the US and the EU
SAP Joule Base AI- Infrastructure according to the Joule data centre table: Amazon Web Services, Microsoft Azure, Google Cloud Platform, Converge Cloud (depending on the selected data centre)
Retention
- differs by plan
- Parloa EnterpriseTrust Center 'Data Erasure': automated…
- SAP Joule Base AIJoule documentation: interaction data
- Parloa EnterpriseTrust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified).SAP Joule Base AIJoule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data.
Price
- differs by plan
- Parloa EnterpriseNot public: individual consumption-based…
- SAP Joule Base AIIncluded in the price of the SAP cloud…
- Parloa Enterprise
Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo').
SAP Joule Base AIIncluded in the price of the SAP cloud subscription; no surcharge according to the pricing page (subscription prices not recorded)
- Parloa Enterpriseyes
- SAP Joule Base AIyes
- Parloa Enterprise
yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time)
SAP Joule Base AIyes (Joule Base and Embedded AI at no additional cost; 'no AI Units required'; availability varies by SAP solution)
Evidence
- Parloa Enterprise7 sources
- SAP Joule Base AI7 sources
- Parloa Enterprise
- Pricing designed for the work (Consumption-Based Pricing for AI Agents)Pricing page, retrieved 18 Oct 2026
- Terms & PoliciesTerms and conditions, retrieved 18 Oct 2026
- General Terms and Conditions of Parloa GmbH, V2 2024 (effective 1 May 2024)Terms and conditions, retrieved 18 Oct 2026
- Customer AI Terms for AI-powered Parloa Products, V3 2025Terms and conditions, retrieved 18 Oct 2026
- Parloa Trust Center (Subprocessors, Data Security, Data Privacy, Certificates)Trust Center, retrieved 18 Oct 2026
- Enterprise Security & GovernanceSecurity page, retrieved 18 Oct 2026
- AMP – Fair Use and Consumption Policy, V2.1Terms and conditions, retrieved 18 Oct 2026
SAP Joule Base AI- SAP Business AI packages and pricingPricing page, retrieved 18 Oct 2026
- Responsible AITrust Center, retrieved 18 Oct 2026
- SAP Privacy Statement (Effective 2026-10-01)Privacy notice, retrieved 8 Oct 2026
- Data Centers Supported by JouleProduct documentation, retrieved 18 Oct 2026
- Joule – Data Protection and PrivacyProduct documentation, retrieved 18 Oct 2026
- Data Processing Agreements | SAP Trust CenterDPA, retrieved 18 Oct 2026
- Data Protection and Privacy | SAP Trust CenterTrust Center, retrieved 18 Oct 2026
| Feature | Parloa | SAP Joule |
|---|---|---|
| yesonly plan | yesall 2 plans | |
| Details: DPA available |
|
|
| differs by tool | noonly plan | not publicly documentedall 2 plans |
| Details: Training on inputs |
|
|
| EU optiononly plan | EU optionall 2 plans | |
| Details: Data residency |
|
|
| list availableonly plan | list availableall 2 plans | |
| Details: List published |
|
|
| differs by tool | Trust Center 'Data Erasure': automated…only plan | Joule documentation: interaction dataall 2 plans |
| Details: Data retention |
|
|
| differs by tool | Not public: individual consumption-based…only plan |
|
| Details: Price |
|
|
| yesonly plan | yesall 2 plans | |
| Details: AI features included |
|
|
| 7 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Parloayesonly plan
- SAP Jouleyesall 2 plans
- Parloa
- Enterprise (on request)
yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed)
Provider’s DPA
SAP Joule- Base AI (included in every SAP cloud subscription)
yes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403))
Provider’s DPA - Premium AI (AI Units)
yes (the SAP Trust Center lists the 'Data Processing Agreement for Cloud Services, SAP Support and SAP Services', including GERMAN v.11-2024 (DACH) and ENGLISH v.10-2024, as a PDF; content not read, PDF retrieval blocked by bot protection (403))
Provider’s DPA
- Enterprise (on request)
Training
- differs by tool
- Parloanoonly plan
- SAP Joulenot publicly documentedall 2 plans
- Parloa
- Enterprise (on request)
Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented.
SAP Joule- Base AI (included in every SAP cloud subscription)
Responsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose.
- Premium AI (AI Units)
Responsible AI FAQ: customer data 'can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed' (subject to the contract and DPA); use for new AI features only under the 'product development schedule'; customers 'can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface'. No sharing with LLM/image model providers for training. Joule documentation: conversation logs are stored only with the consent of the global account admin (Joule Booster); analysis to improve Joule only after anonymisation; special categories of personal data are not processed for this purpose.
- Enterprise (on request)
Hosting
- ParloaEU optiononly plan
- SAP JouleEU optionall 2 plans
- Parloa
- Enterprise (on request)
Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'.
SAP Joule- Base AI (included in every SAP cloud subscription)
Joule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented.
- Premium AI (AI Units)
Joule documentation 'Data Centers Supported by Joule': data centres including Frankfurt (EU01 Converge Cloud, EU10 AWS, EU11 AWS 'EU access only', EU30 GCP) and Amsterdam (EU20 Microsoft Azure), each with 'Subprocessor Region' Europe; also USA, Brazil, UAE, India, Japan, Australia, Singapore. Joule can be consumed from a different data centre than the business application (cross consumption); according to SAP, assessing transfer restrictions is the customer's responsibility. Responsible AI page: with third-party foundation models, data are sent to the model provider for processing only and are not stored there; location of these model providers: not publicly documented.
- Enterprise (on request)
Sub-processors
- Parloalist availableonly plan
- SAP Joulelist availableall 2 plans
- Parloa
- Enterprise (on request)
- Microsoft (EU for EU customers), MongoDB (EU for EU customers), Datadog (EU), Auth0 (EU), Cloudflare (EU for EU customers), Deepgram Inc. – speech recognition (EU for EU customers), SAP – LLM models (GmbH only, EU)
- Optional: Twilio (EU for EU customers), Google (EU), Bird (EU), Userlike (EU), OpenAI (EU for EU customers), ElevenLabs (US), Datatrans AG (United Kingdom)
- Parloa Group (Parloa Inc and Parloa GmbH): technical support and platform integration, processing in the US and the EU
SAP Joule- Base AI (included in every SAP cloud subscription)
- Infrastructure according to the Joule data centre table: Amazon Web Services, Microsoft Azure, Google Cloud Platform, Converge Cloud (depending on the selected data centre)
- Premium AI (AI Units)
- Infrastructure according to the Joule data centre table: Amazon Web Services, Microsoft Azure, Google Cloud Platform, Converge Cloud (depending on the selected data centre)
- Enterprise (on request)
Retention
- differs by tool
- ParloaTrust Center 'Data Erasure': automated…only plan
- SAP JouleJoule documentation: interaction dataall 2 plans
- Parloa
- Enterprise (on request)Trust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified).
SAP Joule- Base AI (included in every SAP cloud subscription)Joule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data.
- Premium AI (AI Units)Joule documentation: interaction data (where log storage has been consented to) retained by default for one year or 365 days, changeable via support ticket; conversation history for users 7 days; a session ends after 24 hours or 8 hours of inactivity; on offboarding from Joule all interaction data are deleted, and when a user is deactivated their conversation logs are deleted. Responsible AI FAQ: after the end of the contract, remaining customer data are deleted unless retention is required by law; foundation model providers do not store data.
Price
- differs by tool
- ParloaNot public: individual consumption-based…only plan
- SAP Joule
- Included in the price of the SAP cloud…Base AI (included in every SAP cloud subscription)
- AI surcharge: AI Units as a shared…Premium AI (AI Units)
- Parloa
- Enterprise (on request)
Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo').
SAP Joule- Base AI (included in every SAP cloud subscription)
Included in the price of the SAP cloud subscription; no surcharge according to the pricing page (subscription prices not recorded)
- Premium AI (AI Units)
AI surcharge: AI Units as a shared consumption currency (SKU 8019164), purchased annually, expire after 12 months; price per AI Unit: not publicly documented (price list via sales); Custom-built AI (Joule Studio) free of charge in operation until the end of 2026 (pricing page)
- Enterprise (on request)
- Parloayesonly plan
- SAP Jouleyesall 2 plans
- Parloa
- Enterprise (on request)
yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time)
SAP Joule- Base AI (included in every SAP cloud subscription)
yes (Joule Base and Embedded AI at no additional cost; 'no AI Units required'; availability varies by SAP solution)
- Premium AI (AI Units)
yes (agents and extended AI services based on consumption; SAP-delivered agents 0.02 AI Units per agent action; Joule for Consultants 35 AI Units per user per month)
- Enterprise (on request)
Evidence
- Parloa7 sources
- SAP Joule7 sources
- Parloa
- Pricing designed for the work (Consumption-Based Pricing for AI Agents)Pricing page, retrieved 18 Oct 2026
- Terms & PoliciesTerms and conditions, retrieved 18 Oct 2026
- General Terms and Conditions of Parloa GmbH, V2 2024 (effective 1 May 2024)Terms and conditions, retrieved 18 Oct 2026
- Customer AI Terms for AI-powered Parloa Products, V3 2025Terms and conditions, retrieved 18 Oct 2026
- Parloa Trust Center (Subprocessors, Data Security, Data Privacy, Certificates)Trust Center, retrieved 18 Oct 2026
- Enterprise Security & GovernanceSecurity page, retrieved 18 Oct 2026
- AMP – Fair Use and Consumption Policy, V2.1Terms and conditions, retrieved 18 Oct 2026
SAP Joule- SAP Business AI packages and pricingPricing page, retrieved 18 Oct 2026
- Responsible AITrust Center, retrieved 18 Oct 2026
- SAP Privacy Statement (Effective 2026-10-01)Privacy notice, retrieved 8 Oct 2026
- Data Centers Supported by JouleProduct documentation, retrieved 18 Oct 2026
- Joule – Data Protection and PrivacyProduct documentation, retrieved 18 Oct 2026
- Data Processing Agreements | SAP Trust CenterDPA, retrieved 18 Oct 2026
- Data Protection and Privacy | SAP Trust CenterTrust Center, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Parloa, SAP Joule. All tools in the category: Business software.