Parloa vs. sevdesk: data protection per plan
Parloa (1 plan) and sevdesk (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Parloa | sevdesk |
|---|---|---|
| Provider based in | Parloa GmbH, Schönhauser Allee 9, 10119 Berlin, Germany | sevDesk GmbH, Im Unteren Angel 1, 77652 Offenburg, Germany |
| Plans recorded | 1 | 4 |
| Hosting | EU option: Enterprise | EU option: all 4 plans |
| Training on inputs | no: Enterprise | not documented: all 4 plans |
| DPA | yes: Enterprise | yes: all 4 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Parloa Enterprise vs. sevdesk Rechnung
| Feature | ParloaEnterprise (on request) | sevdeskRechnung (Invoicing) |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed) Provider’s DPA | yes (data processing agreement under Art. 28(3) GDPR, publicly available as a PDF, version Offenburg 04.07.2025; according to the help centre it is concluded digitally and does not need to be returned; applies to all customers, as according to the terms sevdesk only contracts with businesses) Provider’s DPA |
| differs by plan | no | not publicly documented |
| Details: Training on inputs | Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented. | No explicit statement on training AI models with customer data. Help article "Belege erfassen" (recording receipts): the automatic receipt recognition is continuously learning and improves with every uploaded receipt. Receipt capture product page: booking category suggestions learn from the user's assignments. DPA section 3(6): operational data may be used anonymously and in aggregated form for evaluation purposes and, where applicable, for error analysis and further development of the products; section 2(2): statistical use only anonymised and aggregated. Whether this includes model training across customer accounts and whether an opt-out exists is not described. |
| EU option | EU option | |
| Details: Data residency | Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'. | Sub-processor list (as of 10.04.2024): hosting with Amazon Web Services EMEA SARL, data hosted exclusively in Germany, access from third countries for support purposes conceivable; TOMs: AWS Frankfurt data centres; security page: hosting with AWS (no location stated); FAQ on the online banking page: receipts are stored 'in a certified data centre with server location in Germany' (translated). DPA section 2(3): processing in principle in the EU/EEA, outside only after prior notice and subject to Art. 44 et seq. GDPR. Where the AI features (receipt recognition, bank reconciliation, AI agent Sevi) are processed and whether external AI providers are used for them is not documented. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Trust Center 'Data Erasure': automated… | DPA section 10: after the end of the… |
| Details: Data retention | Trust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified). | DPA section 10: after the end of the contract, personal data is retained for three months for data export; immediate deletion at the end of the contract on request. Terms section 3.2: archiving according to commercial and tax retention periods during the contract term. Web app privacy notice: log files deleted after seven days at the latest or IP addresses obfuscated. Retention specifically for AI processing not publicly documented. |
| differs by plan | Not public: individual consumption-based… | several tiers |
| Details: Price | Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo'). | List price EUR 11.90 per month billed monthly, EUR 9.90 per month for 12 months (billed annually), EUR 8.90 per month for 24 months, each plus VAT; 1 user, additional users via add-on at EUR 5.90 per month. On the retrieval date the pricing page also showed promotional prices ("up to 50% discount"); according to terms section 1.5, discounts only apply to first bookings by new customers for the minimum term, renewals at regular prices. |
| yes | yes | |
| Details: AI features included | yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time) | yes (AI agent Sevi in support, according to the pricing page in all three paid plans; AI-supported receipt capture and online banking reconciliation only from the Buchhaltung plan) |
| 7 sources | 11 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Parloa Enterpriseyes
- sevdesk Rechnungyes
- Parloa Enterprise
yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed)
Provider’s DPAsevdesk Rechnungyes (data processing agreement under Art. 28(3) GDPR, publicly available as a PDF, version Offenburg 04.07.2025; according to the help centre it is concluded digitally and does not need to be returned; applies to all customers, as according to the terms sevdesk only contracts with businesses)
Provider’s DPA
Training
- differs by plan
- Parloa Enterpriseno
- sevdesk Rechnungnot publicly documented
- Parloa Enterprise
Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented.
sevdesk RechnungNo explicit statement on training AI models with customer data. Help article "Belege erfassen" (recording receipts): the automatic receipt recognition is continuously learning and improves with every uploaded receipt. Receipt capture product page: booking category suggestions learn from the user's assignments. DPA section 3(6): operational data may be used anonymously and in aggregated form for evaluation purposes and, where applicable, for error analysis and further development of the products; section 2(2): statistical use only anonymised and aggregated. Whether this includes model training across customer accounts and whether an opt-out exists is not described.
Hosting
- Parloa EnterpriseEU option
- sevdesk RechnungEU option
- Parloa Enterprise
Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'.
sevdesk RechnungSub-processor list (as of 10.04.2024): hosting with Amazon Web Services EMEA SARL, data hosted exclusively in Germany, access from third countries for support purposes conceivable; TOMs: AWS Frankfurt data centres; security page: hosting with AWS (no location stated); FAQ on the online banking page: receipts are stored 'in a certified data centre with server location in Germany' (translated). DPA section 2(3): processing in principle in the EU/EEA, outside only after prior notice and subject to Art. 44 et seq. GDPR. Where the AI features (receipt recognition, bank reconciliation, AI agent Sevi) are processed and whether external AI providers are used for them is not documented.
Sub-processors
- Parloa Enterpriselist available
- sevdesk Rechnunglist available
- Parloa Enterprise
- Microsoft (EU for EU customers), MongoDB (EU for EU customers), Datadog (EU), Auth0 (EU), Cloudflare (EU for EU customers), Deepgram Inc. – speech recognition (EU for EU customers), SAP – LLM models (GmbH only, EU)
- Optional: Twilio (EU for EU customers), Google (EU), Bird (EU), Userlike (EU), OpenAI (EU for EU customers), ElevenLabs (US), Datatrans AG (United Kingdom)
- Parloa Group (Parloa Inc and Parloa GmbH): technical support and platform integration, processing in the US and the EU
sevdesk Rechnung- Amazon Web Services EMEA SARL, German branch (external data centre, hosting; data only in Germany)
- EMAILBRIEF GmbH, Mutterstadt (sending invoices by post)
- Termitel GmbH, Ettlingen (handling customer phone enquiries)
- Twilio Inc. (SendGrid, Inc.), Dublin (sending emails; EU-U.S. Data Privacy Framework and standard contractual clauses)
- AI-specific sub-processors: not publicly documented (list as of 10.04.2024 names none)
Retention
- differs by plan
- Parloa EnterpriseTrust Center 'Data Erasure': automated…
- sevdesk RechnungDPA section 10: after the end of the…
- Parloa EnterpriseTrust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified).sevdesk RechnungDPA section 10: after the end of the contract, personal data is retained for three months for data export; immediate deletion at the end of the contract on request. Terms section 3.2: archiving according to commercial and tax retention periods during the contract term. Web app privacy notice: log files deleted after seven days at the latest or IP addresses obfuscated. Retention specifically for AI processing not publicly documented.
Price
- differs by plan
- Parloa EnterpriseNot public: individual consumption-based…
- sevdesk Rechnungseveral tiers
- Parloa Enterprise
Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo').
sevdesk RechnungList price EUR 11.90 per month billed monthly, EUR 9.90 per month for 12 months (billed annually), EUR 8.90 per month for 24 months, each plus VAT; 1 user, additional users via add-on at EUR 5.90 per month. On the retrieval date the pricing page also showed promotional prices ("up to 50% discount"); according to terms section 1.5, discounts only apply to first bookings by new customers for the minimum term, renewals at regular prices.
- Parloa Enterpriseyes
- sevdesk Rechnungyes
- Parloa Enterprise
yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time)
sevdesk Rechnungyes (AI agent Sevi in support, according to the pricing page in all three paid plans; AI-supported receipt capture and online banking reconciliation only from the Buchhaltung plan)
Evidence
- Parloa Enterprise7 sources
- sevdesk Rechnung11 sources
- Parloa Enterprise
- Pricing designed for the work (Consumption-Based Pricing for AI Agents)Pricing page, retrieved 18 Oct 2026
- Terms & PoliciesTerms and conditions, retrieved 18 Oct 2026
- General Terms and Conditions of Parloa GmbH, V2 2024 (effective 1 May 2024)Terms and conditions, retrieved 18 Oct 2026
- Customer AI Terms for AI-powered Parloa Products, V3 2025Terms and conditions, retrieved 18 Oct 2026
- Parloa Trust Center (Subprocessors, Data Security, Data Privacy, Certificates)Trust Center, retrieved 18 Oct 2026
- Enterprise Security & GovernanceSecurity page, retrieved 18 Oct 2026
- AMP – Fair Use and Consumption Policy, V2.1Terms and conditions, retrieved 18 Oct 2026
sevdesk Rechnung- Pricing and plansPricing page, retrieved 18 Oct 2026
- Data processing agreement (version 04.07.2025)DPA, retrieved 18 Oct 2026
- List of approved sub-processors (as of 10.04.2024)Sub-processor list, retrieved 18 Oct 2026
- Technical and organisational measures (as of 10.04.2024)TOMs, retrieved 18 Oct 2026
- Privacy notice web app (as of 13.01.2025)Privacy notice, retrieved 18 Oct 2026
- SecuritySecurity page, retrieved 18 Oct 2026
- General terms and conditionsTerms and conditions, retrieved 18 Oct 2026
- Online banking (incl. FAQ on AI matching and finAPI)Product page, retrieved 18 Oct 2026
- Recording receipts (incl. FAQ on AI-supported receipt capture)Product page, retrieved 18 Oct 2026
- Help centre: Recording receiptsDocumentation, retrieved 18 Oct 2026
- Help centre: Data processing agreement (DPA)Documentation, retrieved 18 Oct 2026
| Feature | Parloa | sevdesk |
|---|---|---|
| yesonly plan | yesall 4 plans | |
| Details: DPA available |
|
|
| differs by tool | noonly plan | not publicly documentedall 4 plans |
| Details: Training on inputs |
|
|
| EU optiononly plan | EU optionall 4 plans | |
| Details: Data residency |
|
|
| list availableonly plan | list availableall 4 plans | |
| Details: List published |
|
|
| differs by tool | Trust Center 'Data Erasure': automated…only plan | DPA section 10: after the end of the…all 4 plans |
| Details: Data retention |
|
|
| differs by tool | Not public: individual consumption-based…only plan |
|
| Details: Price |
|
|
| differs by tool | yesonly plan |
|
| Details: AI features included |
|
|
| 7 sources | 12 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Parloayesonly plan
- sevdeskyesall 4 plans
- Parloa
- Enterprise (on request)
yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed)
Provider’s DPA
sevdesk- Free
yes (data processing agreement under Art. 28(3) GDPR, publicly available as a PDF, version Offenburg 04.07.2025; according to the help centre it is concluded digitally and does not need to be returned; applies to all customers, as according to the terms sevdesk only contracts with businesses)
Provider’s DPA - Rechnung (Invoicing)
yes (data processing agreement under Art. 28(3) GDPR, publicly available as a PDF, version Offenburg 04.07.2025; according to the help centre it is concluded digitally and does not need to be returned; applies to all customers, as according to the terms sevdesk only contracts with businesses)
Provider’s DPA - Buchhaltung (Accounting)
yes (data processing agreement under Art. 28(3) GDPR, publicly available as a PDF, version Offenburg 04.07.2025; according to the help centre it is concluded digitally and does not need to be returned; applies to all customers, as according to the terms sevdesk only contracts with businesses)
Provider’s DPA - Buchhaltung Pro (Accounting Pro)
yes (data processing agreement under Art. 28(3) GDPR, publicly available as a PDF, version Offenburg 04.07.2025; according to the help centre it is concluded digitally and does not need to be returned; applies to all customers, as according to the terms sevdesk only contracts with businesses)
Provider’s DPA
- Enterprise (on request)
Training
- differs by tool
- Parloanoonly plan
- sevdesknot publicly documentedall 4 plans
- Parloa
- Enterprise (on request)
Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented.
sevdesk- Free
No explicit statement on training AI models with customer data. Help article "Belege erfassen" (recording receipts): the automatic receipt recognition is continuously learning and improves with every uploaded receipt. Receipt capture product page: booking category suggestions learn from the user's assignments. DPA section 3(6): operational data may be used anonymously and in aggregated form for evaluation purposes and, where applicable, for error analysis and further development of the products; section 2(2): statistical use only anonymised and aggregated. Whether this includes model training across customer accounts and whether an opt-out exists is not described.
- Rechnung (Invoicing)
No explicit statement on training AI models with customer data. Help article "Belege erfassen" (recording receipts): the automatic receipt recognition is continuously learning and improves with every uploaded receipt. Receipt capture product page: booking category suggestions learn from the user's assignments. DPA section 3(6): operational data may be used anonymously and in aggregated form for evaluation purposes and, where applicable, for error analysis and further development of the products; section 2(2): statistical use only anonymised and aggregated. Whether this includes model training across customer accounts and whether an opt-out exists is not described.
- Buchhaltung (Accounting)
No explicit statement on training AI models with customer data. Help article "Belege erfassen" (recording receipts): the automatic receipt recognition is continuously learning and improves with every uploaded receipt. Receipt capture product page: booking category suggestions learn from the user's assignments. DPA section 3(6): operational data may be used anonymously and in aggregated form for evaluation purposes and, where applicable, for error analysis and further development of the products; section 2(2): statistical use only anonymised and aggregated. Whether this includes model training across customer accounts and whether an opt-out exists is not described.
- Buchhaltung Pro (Accounting Pro)
No explicit statement on training AI models with customer data. Help article "Belege erfassen" (recording receipts): the automatic receipt recognition is continuously learning and improves with every uploaded receipt. Receipt capture product page: booking category suggestions learn from the user's assignments. DPA section 3(6): operational data may be used anonymously and in aggregated form for evaluation purposes and, where applicable, for error analysis and further development of the products; section 2(2): statistical use only anonymised and aggregated. Whether this includes model training across customer accounts and whether an opt-out exists is not described.
- Enterprise (on request)
Hosting
- ParloaEU optiononly plan
- sevdeskEU optionall 4 plans
- Parloa
- Enterprise (on request)
Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'.
sevdesk- Free
Sub-processor list (as of 10.04.2024): hosting with Amazon Web Services EMEA SARL, data hosted exclusively in Germany, access from third countries for support purposes conceivable; TOMs: AWS Frankfurt data centres; security page: hosting with AWS (no location stated); FAQ on the online banking page: receipts are stored 'in a certified data centre with server location in Germany' (translated). DPA section 2(3): processing in principle in the EU/EEA, outside only after prior notice and subject to Art. 44 et seq. GDPR. Where the AI features (receipt recognition, bank reconciliation, AI agent Sevi) are processed and whether external AI providers are used for them is not documented.
- Rechnung (Invoicing)
Sub-processor list (as of 10.04.2024): hosting with Amazon Web Services EMEA SARL, data hosted exclusively in Germany, access from third countries for support purposes conceivable; TOMs: AWS Frankfurt data centres; security page: hosting with AWS (no location stated); FAQ on the online banking page: receipts are stored 'in a certified data centre with server location in Germany' (translated). DPA section 2(3): processing in principle in the EU/EEA, outside only after prior notice and subject to Art. 44 et seq. GDPR. Where the AI features (receipt recognition, bank reconciliation, AI agent Sevi) are processed and whether external AI providers are used for them is not documented.
- Buchhaltung (Accounting)
Sub-processor list (as of 10.04.2024): hosting with Amazon Web Services EMEA SARL, data hosted exclusively in Germany, access from third countries for support purposes conceivable; TOMs: AWS Frankfurt data centres; security page: hosting with AWS (no location stated); FAQ on the online banking page: receipts are stored 'in a certified data centre with server location in Germany' (translated). DPA section 2(3): processing in principle in the EU/EEA, outside only after prior notice and subject to Art. 44 et seq. GDPR. Where the AI features (receipt recognition, bank reconciliation, AI agent Sevi) are processed and whether external AI providers are used for them is not documented.
- Buchhaltung Pro (Accounting Pro)
Sub-processor list (as of 10.04.2024): hosting with Amazon Web Services EMEA SARL, data hosted exclusively in Germany, access from third countries for support purposes conceivable; TOMs: AWS Frankfurt data centres; security page: hosting with AWS (no location stated); FAQ on the online banking page: receipts are stored 'in a certified data centre with server location in Germany' (translated). DPA section 2(3): processing in principle in the EU/EEA, outside only after prior notice and subject to Art. 44 et seq. GDPR. Where the AI features (receipt recognition, bank reconciliation, AI agent Sevi) are processed and whether external AI providers are used for them is not documented.
- Enterprise (on request)
Sub-processors
- Parloalist availableonly plan
- sevdesklist availableall 4 plans
- Parloa
- Enterprise (on request)
- Microsoft (EU for EU customers), MongoDB (EU for EU customers), Datadog (EU), Auth0 (EU), Cloudflare (EU for EU customers), Deepgram Inc. – speech recognition (EU for EU customers), SAP – LLM models (GmbH only, EU)
- Optional: Twilio (EU for EU customers), Google (EU), Bird (EU), Userlike (EU), OpenAI (EU for EU customers), ElevenLabs (US), Datatrans AG (United Kingdom)
- Parloa Group (Parloa Inc and Parloa GmbH): technical support and platform integration, processing in the US and the EU
sevdesk- Free
- Amazon Web Services EMEA SARL, German branch (external data centre, hosting; data only in Germany)
- EMAILBRIEF GmbH, Mutterstadt (sending invoices by post)
- Termitel GmbH, Ettlingen (handling customer phone enquiries)
- Twilio Inc. (SendGrid, Inc.), Dublin (sending emails; EU-U.S. Data Privacy Framework and standard contractual clauses)
- AI-specific sub-processors: not publicly documented (list as of 10.04.2024 names none)
- Rechnung (Invoicing)
- Amazon Web Services EMEA SARL, German branch (external data centre, hosting; data only in Germany)
- EMAILBRIEF GmbH, Mutterstadt (sending invoices by post)
- Termitel GmbH, Ettlingen (handling customer phone enquiries)
- Twilio Inc. (SendGrid, Inc.), Dublin (sending emails; EU-U.S. Data Privacy Framework and standard contractual clauses)
- AI-specific sub-processors: not publicly documented (list as of 10.04.2024 names none)
- Buchhaltung (Accounting)
- Amazon Web Services EMEA SARL, German branch (external data centre, hosting; data only in Germany)
- EMAILBRIEF GmbH, Mutterstadt (sending invoices by post)
- Termitel GmbH, Ettlingen (handling customer phone enquiries)
- Twilio Inc. (SendGrid, Inc.), Dublin (sending emails; EU-U.S. Data Privacy Framework and standard contractual clauses)
- AI-specific sub-processors: not publicly documented (list as of 10.04.2024 names none)
- Buchhaltung Pro (Accounting Pro)
- Amazon Web Services EMEA SARL, German branch (external data centre, hosting; data only in Germany)
- EMAILBRIEF GmbH, Mutterstadt (sending invoices by post)
- Termitel GmbH, Ettlingen (handling customer phone enquiries)
- Twilio Inc. (SendGrid, Inc.), Dublin (sending emails; EU-U.S. Data Privacy Framework and standard contractual clauses)
- AI-specific sub-processors: not publicly documented (list as of 10.04.2024 names none)
- Enterprise (on request)
Retention
- differs by tool
- ParloaTrust Center 'Data Erasure': automated…only plan
- sevdeskDPA section 10: after the end of the…all 4 plans
- Parloa
- Enterprise (on request)Trust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified).
sevdesk- FreeDPA section 10: after the end of the contract, personal data is retained for three months for data export; immediate deletion at the end of the contract on request. Terms section 3.2: archiving according to commercial and tax retention periods during the contract term. Web app privacy notice: log files deleted after seven days at the latest or IP addresses obfuscated. Retention specifically for AI processing not publicly documented.
- Rechnung (Invoicing)DPA section 10: after the end of the contract, personal data is retained for three months for data export; immediate deletion at the end of the contract on request. Terms section 3.2: archiving according to commercial and tax retention periods during the contract term. Web app privacy notice: log files deleted after seven days at the latest or IP addresses obfuscated. Retention specifically for AI processing not publicly documented.
- Buchhaltung (Accounting)DPA section 10: after the end of the contract, personal data is retained for three months for data export; immediate deletion at the end of the contract on request. Terms section 3.2: archiving according to commercial and tax retention periods during the contract term. Web app privacy notice: log files deleted after seven days at the latest or IP addresses obfuscated. Retention specifically for AI processing not publicly documented.
- Buchhaltung Pro (Accounting Pro)DPA section 10: after the end of the contract, personal data is retained for three months for data export; immediate deletion at the end of the contract on request. Terms section 3.2: archiving according to commercial and tax retention periods during the contract term. Web app privacy notice: log files deleted after seven days at the latest or IP addresses obfuscated. Retention specifically for AI processing not publicly documented.
Price
- differs by tool
- ParloaNot public: individual consumption-based…only plan
- sevdesk
- 0 EURFree
- several tiersRechnung (Invoicing), Buchhaltung (Accounting), Buchhaltung Pro (Accounting Pro)
- Parloa
- Enterprise (on request)
Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo').
sevdesk- Free
EUR 0 ("permanently free", no credit card); according to the help centre applied automatically after the 14-day trial, unlimited in time; no add-ons bookable, limited support.
- Rechnung (Invoicing)
List price EUR 11.90 per month billed monthly, EUR 9.90 per month for 12 months (billed annually), EUR 8.90 per month for 24 months, each plus VAT; 1 user, additional users via add-on at EUR 5.90 per month. On the retrieval date the pricing page also showed promotional prices ("up to 50% discount"); according to terms section 1.5, discounts only apply to first bookings by new customers for the minimum term, renewals at regular prices.
- Buchhaltung (Accounting)
List price EUR 25.90 per month billed monthly, EUR 22.90 per month for 12 months, EUR 19.90 per month for 24 months, each plus VAT; 1 user, more via add-on at EUR 5.90 per month. On the retrieval date the pricing page also showed promotional prices ("up to 50% discount"); according to terms section 1.5, discounts only apply to first bookings by new customers for the minimum term, renewals at regular prices.
- Buchhaltung Pro (Accounting Pro)
List price EUR 34.90 per month billed monthly, EUR 30.90 per month for 12 months, EUR 27.90 per month for 24 months, each plus VAT; 1 user, more via add-on at EUR 5.90 per month. On the retrieval date the pricing page also showed promotional prices ("up to 50% discount"); according to terms section 1.5, discounts only apply to first bookings by new customers for the minimum term, renewals at regular prices.
- Enterprise (on request)
- differs by tool
- Parloayesonly plan
- sevdesk
- noFree
- yesRechnung (Invoicing), Buchhaltung (Accounting), Buchhaltung Pro (Accounting Pro)
- Parloa
- Enterprise (on request)
yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time)
sevdesk- Free
no (pricing page: the free plan covers 3 (e-)invoices per month, contacts, products and support material; AI-supported receipt capture and the AI agent Sevi are only listed for paid plans)
- Rechnung (Invoicing)
yes (AI agent Sevi in support, according to the pricing page in all three paid plans; AI-supported receipt capture and online banking reconciliation only from the Buchhaltung plan)
- Buchhaltung (Accounting)
yes (AI-supported receipt capture reading date, amount, receipt number and supplier and suggesting the booking category; AI-supported matching of bank payments to invoices and receipts; AI agent Sevi; suggestions must be reviewed and confirmed by the user)
- Buchhaltung Pro (Accounting Pro)
yes (all AI features from Buchhaltung; additionally cost centres, management accounts (BWA) and REST API)
- Enterprise (on request)
Evidence
- Parloa7 sources
- sevdesk12 sources
- Parloa
- Pricing designed for the work (Consumption-Based Pricing for AI Agents)Pricing page, retrieved 18 Oct 2026
- Terms & PoliciesTerms and conditions, retrieved 18 Oct 2026
- General Terms and Conditions of Parloa GmbH, V2 2024 (effective 1 May 2024)Terms and conditions, retrieved 18 Oct 2026
- Customer AI Terms for AI-powered Parloa Products, V3 2025Terms and conditions, retrieved 18 Oct 2026
- Parloa Trust Center (Subprocessors, Data Security, Data Privacy, Certificates)Trust Center, retrieved 18 Oct 2026
- Enterprise Security & GovernanceSecurity page, retrieved 18 Oct 2026
- AMP – Fair Use and Consumption Policy, V2.1Terms and conditions, retrieved 18 Oct 2026
sevdesk- Pricing and plansPricing page, retrieved 18 Oct 2026
- Data processing agreement (version 04.07.2025)DPA, retrieved 18 Oct 2026
- List of approved sub-processors (as of 10.04.2024)Sub-processor list, retrieved 18 Oct 2026
- Technical and organisational measures (as of 10.04.2024)TOMs, retrieved 18 Oct 2026
- Privacy notice web app (as of 13.01.2025)Privacy notice, retrieved 18 Oct 2026
- SecuritySecurity page, retrieved 18 Oct 2026
- General terms and conditionsTerms and conditions, retrieved 18 Oct 2026
- Online banking (incl. FAQ on AI matching and finAPI)Product page, retrieved 18 Oct 2026
- Recording receipts (incl. FAQ on AI-supported receipt capture)Product page, retrieved 18 Oct 2026
- Help centre: Recording receiptsDocumentation, retrieved 18 Oct 2026
- Help centre: Free planDocumentation, retrieved 18 Oct 2026
- Help centre: Data processing agreement (DPA)Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Parloa, sevdesk. All tools in the category: Business software.