Cohere vs. Parloa: data protection per plan
Cohere (3 plans) and Parloa (1 plan) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Cohere | Parloa |
|---|---|---|
| Provider based in | Cohere Inc., 171 John Street, Suite 200, Toronto, ON M5T 1X3, Canada | Parloa GmbH, Schönhauser Allee 9, 10119 Berlin, Germany |
| Plans recorded | 3 | 1 |
| Hosting | US only: API Trial, API Productionnot documented: Enterprise: North, Compass, Model Vault, private deployment | EU option: Enterprise |
| Training on inputs | yes: API Trialno: Enterprise: North, Compass, Model Vault, private deploymentopt-out available: API Production | no: Enterprise |
| DPA | no: API Trialyes: Enterprise: North, Compass, Model Vault, private deployment, API Production | yes: Enterprise |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Cohere Enterprise: North, Compass, Model Vault, private deployment vs. Parloa Enterprise
| Feature | CohereEnterprise: North, Compass, Model Vault, private deployment | ParloaEnterprise (on request) |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes for SaaS/Model Vault customers on request (privacy@cohere.com, sent after NDA; the DPA contains the EU standard contractual clauses of 2021-06-04). According to the Enterprise Data Commitments, no DPA is required for private and third-party cloud deployments. | yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed) Provider’s DPA |
| no | no | |
| Details: Training on inputs | Enterprise Data Commitments: for private and third-party cloud deployments, Cohere does not receive prompts and generations. Privacy policy: data in the customer's or cloud provider's environment is not accessible to Cohere and is not used for training. Model Vault as a platform managed by Cohere: use for training not separately addressed in the documentation or the Enterprise Data Commitments; for Encrypted Vault, prompts and responses are, according to the documentation, not visible in plaintext even to Cohere. | Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented. |
| differs by plan | not publicly documented | EU option |
| Details: Data residency | Region depends on the deployment at the customer or the cloud provider. Model Vault (Cohere-managed, single-tenant): documentation 'Compliance' for Encrypted Vault: 'Region selection supports data-residency requirements; contact Cohere to confirm the regions available for your vault.' There is no public list of regions. | Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Private and third-party deployments… | Trust Center 'Data Erasure': automated… |
| Details: Data retention | Private and third-party deployments: according to the Enterprise Data Commitments, Cohere has no access to prompts and generations. Model Vault: according to the documentation, with Zero Data Retention (ZDR) enabled, Cohere processes inputs and outputs only for inference and does not store any prompts or responses (Standard Vault and Encrypted Vault); retention periods without ZDR: not publicly documented. | Trust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified). |
| differs by plan | North and Compass: custom | Not public: individual consumption-based… |
| Details: Price | North and Compass: custom (pricing page). Model Vault (Standard Vault) per instance, in USD, per hour / per month / per year (documentation 'Standard Vault Pricing'): Embed 5 Fast and Embed 5 Pro Small USD 3 / USD 2,000 / USD 20,000, Medium USD 5 / USD 3,250 / USD 32,500; Rerank 4 Fast, Rerank 4 Pro and Rerank 3.5 Medium USD 5 / USD 3,250 / USD 32,500; Rerank 4 Pro Large USD 10 / USD 6,500 / USD 65,000; Parse 5 Medium USD 4 / USD 2,500 / USD 25,000, Large USD 8 / USD 5,000 / USD 50,000, XL USD 7 / USD 4,300 / USD 43,000; Cohere Transcribe Medium USD 3.75 / USD 2,500 / USD 25,000, Large USD 7.50 / USD 4,750 / USD 47,500. Generative models on Standard Vault (mostly via waitlist) per instance and hour, L / XL: Command A USD 40 / USD 48, Command A Reasoning USD 48 / USD 57.50, Command A+ USD 17.50 / USD 32.50, North Mini Code USD 7.50 / USD 10.50. Encrypted Vault priced separately. According to the Terms of Use, prices, except where otherwise indicated, do not include applicable sales taxes ('do not include any applicable sales taxes'). | Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo'). |
| yes | yes | |
| Details: AI features included | yes (workplace platform North, search system Compass, dedicated model instances 'Model Vault' incl. Transcribe, deployment in a VPC or on-premises as well as via the cloud platforms of OCI, Azure, AWS, Google Cloud) | yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time) |
| 6 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Cohere Enterprise: North, Compass, Model Vault, private deploymentyes
- Parloa Enterpriseyes
- Cohere Enterprise: North, Compass, Model Vault, private deployment
yes for SaaS/Model Vault customers on request (privacy@cohere.com, sent after NDA; the DPA contains the EU standard contractual clauses of 2021-06-04). According to the Enterprise Data Commitments, no DPA is required for private and third-party cloud deployments.
Parloa Enterpriseyes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed)
Provider’s DPA
Training
- Cohere Enterprise: North, Compass, Model Vault, private deploymentno
- Parloa Enterpriseno
- Cohere Enterprise: North, Compass, Model Vault, private deployment
Enterprise Data Commitments: for private and third-party cloud deployments, Cohere does not receive prompts and generations. Privacy policy: data in the customer's or cloud provider's environment is not accessible to Cohere and is not used for training. Model Vault as a platform managed by Cohere: use for training not separately addressed in the documentation or the Enterprise Data Commitments; for Encrypted Vault, prompts and responses are, according to the documentation, not visible in plaintext even to Cohere.
Parloa EnterpriseCustomer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented.
Hosting
- differs by plan
- Cohere Enterprise: North, Compass, Model Vault, private deploymentnot publicly documented
- Parloa EnterpriseEU option
- Cohere Enterprise: North, Compass, Model Vault, private deployment
Region depends on the deployment at the customer or the cloud provider. Model Vault (Cohere-managed, single-tenant): documentation 'Compliance' for Encrypted Vault: 'Region selection supports data-residency requirements; contact Cohere to confirm the regions available for your vault.' There is no public list of regions.
Parloa EnterpriseTrust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'.
Sub-processors
- Cohere Enterprise: North, Compass, Model Vault, private deploymentlist available
- Parloa Enterpriselist available
- Cohere Enterprise: North, Compass, Model Vault, private deployment
- Google Cloud (infrastructure): USA
- Fullstory (software delivery): USA
- LaunchDarkly (feature flags): USA
- New Relic (platform monitoring): USA
- Retool (software delivery): USA
- Sentry IO (software delivery): USA
- Segment (event and error processing): USA
- Sendgrid (e-mail communication): USA
- Vercel (web application hosting): USA
- Salesforce (customer support management): USA
- Wiz (cloud security and compliance): USA
- Forethought (customer support management): USA
Parloa Enterprise- Microsoft (EU for EU customers), MongoDB (EU for EU customers), Datadog (EU), Auth0 (EU), Cloudflare (EU for EU customers), Deepgram Inc. – speech recognition (EU for EU customers), SAP – LLM models (GmbH only, EU)
- Optional: Twilio (EU for EU customers), Google (EU), Bird (EU), Userlike (EU), OpenAI (EU for EU customers), ElevenLabs (US), Datatrans AG (United Kingdom)
- Parloa Group (Parloa Inc and Parloa GmbH): technical support and platform integration, processing in the US and the EU
Retention
- differs by plan
- Cohere Enterprise: North, Compass, Model Vault, private deploymentPrivate and third-party deployments…
- Parloa EnterpriseTrust Center 'Data Erasure': automated…
- Cohere Enterprise: North, Compass, Model Vault, private deploymentPrivate and third-party deployments: according to the Enterprise Data Commitments, Cohere has no access to prompts and generations. Model Vault: according to the documentation, with Zero Data Retention (ZDR) enabled, Cohere processes inputs and outputs only for inference and does not store any prompts or responses (Standard Vault and Encrypted Vault); retention periods without ZDR: not publicly documented.Parloa EnterpriseTrust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified).
Price
- differs by plan
- Cohere Enterprise: North, Compass, Model Vault, private deploymentNorth and Compass: custom
- Parloa EnterpriseNot public: individual consumption-based…
- Cohere Enterprise: North, Compass, Model Vault, private deployment
North and Compass: custom (pricing page). Model Vault (Standard Vault) per instance, in USD, per hour / per month / per year (documentation 'Standard Vault Pricing'): Embed 5 Fast and Embed 5 Pro Small USD 3 / USD 2,000 / USD 20,000, Medium USD 5 / USD 3,250 / USD 32,500; Rerank 4 Fast, Rerank 4 Pro and Rerank 3.5 Medium USD 5 / USD 3,250 / USD 32,500; Rerank 4 Pro Large USD 10 / USD 6,500 / USD 65,000; Parse 5 Medium USD 4 / USD 2,500 / USD 25,000, Large USD 8 / USD 5,000 / USD 50,000, XL USD 7 / USD 4,300 / USD 43,000; Cohere Transcribe Medium USD 3.75 / USD 2,500 / USD 25,000, Large USD 7.50 / USD 4,750 / USD 47,500. Generative models on Standard Vault (mostly via waitlist) per instance and hour, L / XL: Command A USD 40 / USD 48, Command A Reasoning USD 48 / USD 57.50, Command A+ USD 17.50 / USD 32.50, North Mini Code USD 7.50 / USD 10.50. Encrypted Vault priced separately. According to the Terms of Use, prices, except where otherwise indicated, do not include applicable sales taxes ('do not include any applicable sales taxes').
Parloa EnterpriseNot public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo').
- Cohere Enterprise: North, Compass, Model Vault, private deploymentyes
- Parloa Enterpriseyes
- Cohere Enterprise: North, Compass, Model Vault, private deployment
yes (workplace platform North, search system Compass, dedicated model instances 'Model Vault' incl. Transcribe, deployment in a VPC or on-premises as well as via the cloud platforms of OCI, Azure, AWS, Google Cloud)
Parloa Enterpriseyes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time)
Evidence
- Cohere Enterprise: North, Compass, Model Vault, private deployment6 sources
- Parloa Enterprise7 sources
- Cohere Enterprise: North, Compass, Model Vault, private deployment
- PricingPricing page, retrieved 18 Oct 2026
- Enterprise Data Commitments (as of 2025-12-05)Documentation, retrieved 18 Oct 2026
- Cohere Trust CenterTrust Center, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-05-01)Privacy notice, retrieved 18 Oct 2026
- Terms of Use (as of 2022-09-07)Terms and conditions, retrieved 18 Oct 2026
- Model Vault Overview, Standard Vault Pricing, Encrypted Vault ComplianceDocumentation, retrieved 18 Oct 2026
Parloa Enterprise- Pricing designed for the work (Consumption-Based Pricing for AI Agents)Pricing page, retrieved 18 Oct 2026
- Terms & PoliciesTerms and conditions, retrieved 18 Oct 2026
- General Terms and Conditions of Parloa GmbH, V2 2024 (effective 1 May 2024)Terms and conditions, retrieved 18 Oct 2026
- Customer AI Terms for AI-powered Parloa Products, V3 2025Terms and conditions, retrieved 18 Oct 2026
- Parloa Trust Center (Subprocessors, Data Security, Data Privacy, Certificates)Trust Center, retrieved 18 Oct 2026
- Enterprise Security & GovernanceSecurity page, retrieved 18 Oct 2026
- AMP – Fair Use and Consumption Policy, V2.1Terms and conditions, retrieved 18 Oct 2026
| Feature | Cohere | Parloa |
|---|---|---|
| differs by tool |
| yesonly plan |
| Details: DPA available |
|
|
| differs by tool |
| noonly plan |
| Details: Training on inputs |
|
|
| differs by tool |
| EU optiononly plan |
| Details: Data residency |
|
|
| list availableall 3 plans | list availableonly plan | |
| Details: List published |
|
|
| differs by tool |
| Trust Center 'Data Erasure': automated…only plan |
| Details: Data retention |
|
|
| differs by tool |
| Not public: individual consumption-based…only plan |
| Details: Price |
|
|
| yesall 3 plans | yesonly plan | |
| Details: AI features included |
|
|
| 7 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- differs by tool
- Cohere
- noAPI Trial (free of charge)
- yesEnterprise: North, Compass, Model Vault, private deployment, API Production (Pay-as-you-go, SaaS)
- Parloayesonly plan
- Cohere
- API Trial (free of charge)
no (trial keys are subject to the terms of use and privacy policy; the Enterprise Data Commitments and the DPA offer apply to paying SaaS customers. Privacy policy: trial environments are not intended for personal data; for that, switch to an enterprise plan with a contract)
- Enterprise: North, Compass, Model Vault, private deployment
yes for SaaS/Model Vault customers on request (privacy@cohere.com, sent after NDA; the DPA contains the EU standard contractual clauses of 2021-06-04). According to the Enterprise Data Commitments, no DPA is required for private and third-party cloud deployments.
- API Production (Pay-as-you-go, SaaS)
yes (on request: SaaS customers receive the DPA via privacy@cohere.com; according to the Trust Center, sent after a signed NDA)
Parloa- Enterprise (on request)
yes (GTC section 9.1: the parties conclude a data processing agreement that forms part of the contract; according to the Trust Center a pre-signed document for countersignature, text only after access is granted in the Trust Center, not publicly reviewed)
Provider’s DPA
- API Trial (free of charge)
Training
- differs by tool
- Cohere
- yesAPI Trial (free of charge)
- noEnterprise: North, Compass, Model Vault, private deployment
- opt-out availableAPI Production (Pay-as-you-go, SaaS)
- Parloanoonly plan
- Cohere
- API Trial (free of charge)
Privacy policy (as of 2026-05-01, section 2.3): for Trial Users and Researchers, Cohere collects inputs and outputs and may use them for research and development, including 'using inputs/outputs to improve the performance and safety of Cohere Products'; data is de-identified beforehand; users should not enter personal data. An opt-out for trial keys is not described (the dashboard switch 'Data Controls' is described in the Enterprise Data Commitments for paying customers). According to the Enterprise Data Commitments, the Terms of Use and the privacy policy apply to trial keys; the Terms of Use (as of 2022-09-07, section 4.1) allow Cohere to use 'Customer Data', among other things, to 'IMPROVE AND ENHANCE THE COHERE SOLUTION' and other offerings, including by sharing API data and fine-tuning data with third parties.
- Enterprise: North, Compass, Model Vault, private deployment
Enterprise Data Commitments: for private and third-party cloud deployments, Cohere does not receive prompts and generations. Privacy policy: data in the customer's or cloud provider's environment is not accessible to Cohere and is not used for training. Model Vault as a platform managed by Cohere: use for training not separately addressed in the documentation or the Enterprise Data Commitments; for Encrypted Vault, prompts and responses are, according to the documentation, not visible in plaintext even to Cohere.
- API Production (Pay-as-you-go, SaaS)
Enterprise Data Commitments (as of 2025-12-05): opt-out from the use of prompts and generations for training in the dashboard settings ('Data Controls', switch set to 'Off'); the change applies to data generated thereafter. For abuse monitoring, prompts and logs may be reviewed; PII is filtered before any possible use for training. Model Training Privacy Notice (as of 2026-05-01): 'Where a user has given Cohere permission to use inputs and outputs for model training', the data is de-identified beforehand. Default value of the switch for new accounts: not publicly documented.
Parloa- Enterprise (on request)
Customer AI Terms V3 2025 section 8.2: Parloa may use input and output 'solely to operate, maintain, and provide the Parloa Products and related services'. Section 8.3: perpetual, royalty-free licence to metadata (including system logs, call IDs, timestamps, SIP headers), also for improving the products and developing new features; by definition, metadata does not include personal data. Section 6.1: products rely on pre-trained models developed independently of the input. An express statement on training by the integrated model providers (e.g. OpenAI, Microsoft) is not publicly documented.
- API Trial (free of charge)
Hosting
- differs by tool
- Cohere
- US onlyAPI Trial (free of charge), API Production (Pay-as-you-go, SaaS)
- not publicly documentedEnterprise: North, Compass, Model Vault, private deployment
- ParloaEU optiononly plan
- Cohere
- API Trial (free of charge)
Trust Center FAQ: hosting on Google Cloud servers in US-Central; according to the FAQ, Cohere does not use servers outside the USA.
- Enterprise: North, Compass, Model Vault, private deployment
Region depends on the deployment at the customer or the cloud provider. Model Vault (Cohere-managed, single-tenant): documentation 'Compliance' for Encrypted Vault: 'Region selection supports data-residency requirements; contact Cohere to confirm the regions available for your vault.' There is no public list of regions.
- API Production (Pay-as-you-go, SaaS)
Trust Center FAQ: hosting on Google Cloud servers in US-Central. According to the FAQ, in certain cases the offering can be configured so that no customer data is stored at Cohere ('ephemeral').
Parloa- Enterprise (on request)
Trust Center 'Geographic Location of Data': 'EU customer data stays within EU regions while US customer data remains in US regions'; Microsoft Azure data centres. Sub-processor list: Microsoft, MongoDB, OpenAI, Cloudflare, Deepgram, Twilio each 'EU for EU based'; Datadog, Auth0, Google, Bird, Userlike in the EU; optionally ElevenLabs in the US and Datatrans AG in the United Kingdom; Parloa Group 'US and EU based processing'. Security page: data residency via 'Parloa Zones'.
- API Trial (free of charge)
Sub-processors
- Coherelist availableall 3 plans
- Parloalist availableonly plan
- Cohere
- API Trial (free of charge)
- Google Cloud (infrastructure): USA
- Fullstory (software delivery): USA
- LaunchDarkly (feature flags): USA
- New Relic (platform monitoring): USA
- Retool (software delivery): USA
- Sentry IO (software delivery): USA
- Segment (event and error processing): USA
- Sendgrid (e-mail communication): USA
- Vercel (web application hosting): USA
- Salesforce (customer support management): USA
- Wiz (cloud security and compliance): USA
- Forethought (customer support management): USA
- Enterprise: North, Compass, Model Vault, private deployment
- Google Cloud (infrastructure): USA
- Fullstory (software delivery): USA
- LaunchDarkly (feature flags): USA
- New Relic (platform monitoring): USA
- Retool (software delivery): USA
- Sentry IO (software delivery): USA
- Segment (event and error processing): USA
- Sendgrid (e-mail communication): USA
- Vercel (web application hosting): USA
- Salesforce (customer support management): USA
- Wiz (cloud security and compliance): USA
- Forethought (customer support management): USA
- API Production (Pay-as-you-go, SaaS)
- Google Cloud (infrastructure): USA
- Fullstory (software delivery): USA
- LaunchDarkly (feature flags): USA
- New Relic (platform monitoring): USA
- Retool (software delivery): USA
- Sentry IO (software delivery): USA
- Segment (event and error processing): USA
- Sendgrid (e-mail communication): USA
- Vercel (web application hosting): USA
- Salesforce (customer support management): USA
- Wiz (cloud security and compliance): USA
- Forethought (customer support management): USA
Parloa- Enterprise (on request)
- Microsoft (EU for EU customers), MongoDB (EU for EU customers), Datadog (EU), Auth0 (EU), Cloudflare (EU for EU customers), Deepgram Inc. – speech recognition (EU for EU customers), SAP – LLM models (GmbH only, EU)
- Optional: Twilio (EU for EU customers), Google (EU), Bird (EU), Userlike (EU), OpenAI (EU for EU customers), ElevenLabs (US), Datatrans AG (United Kingdom)
- Parloa Group (Parloa Inc and Parloa GmbH): technical support and platform integration, processing in the US and the EU
- API Trial (free of charge)
Retention
- differs by tool
- Cohere
- Privacy policy: the platform is not…API Trial (free of charge)
- Private and third-party deployments…Enterprise: North, Compass, Model Vault, private deployment
- Logged prompts and generations are…API Production (Pay-as-you-go, SaaS)
- ParloaTrust Center 'Data Erasure': automated…only plan
- Cohere
- API Trial (free of charge)Privacy policy: the platform is not intended for the processing of personal data by Trial Users; personal data entered by mistake can be erased by e-mail to privacy@cohere.com. Fixed periods for trial data: not publicly documented.
- Enterprise: North, Compass, Model Vault, private deploymentPrivate and third-party deployments: according to the Enterprise Data Commitments, Cohere has no access to prompts and generations. Model Vault: according to the documentation, with Zero Data Retention (ZDR) enabled, Cohere processes inputs and outputs only for inference and does not store any prompts or responses (Standard Vault and Encrypted Vault); retention periods without ZDR: not publicly documented.
- API Production (Pay-as-you-go, SaaS)Logged prompts and generations are automatically deleted after 30 days, except where there is a legal or contractual obligation or a suspected breach of the usage policy (Enterprise Data Commitments; privacy policy: 'generally 30 days' for Enterprise Users). Data released for training purposes may be retained separately. Zero Data Retention (no logging of prompts and generations) only for enterprise customers with additional usage commitments; Cohere still receives usage data.
Parloa- Enterprise (on request)Trust Center 'Data Erasure': automated data management with configurable retention periods, default 30 days; afterwards data is deleted or anonymised. Manual deletion requests via privacy@parloa.com, processed within 30 days after identity verification. Security page: individual retention policies ('Custom data retention'). Backups in multiple locations (period not quantified).
Price
- differs by tool
- Cohere
- freeAPI Trial (free of charge)
- North and Compass: customEnterprise: North, Compass, Model Vault, private deployment
- several tiersAPI Production (Pay-as-you-go, SaaS)
- ParloaNot public: individual consumption-based…only plan
- Cohere
- API Trial (free of charge)
Free (pricing page: calls with a trial key are free, rate-limited)
- Enterprise: North, Compass, Model Vault, private deployment
North and Compass: custom (pricing page). Model Vault (Standard Vault) per instance, in USD, per hour / per month / per year (documentation 'Standard Vault Pricing'): Embed 5 Fast and Embed 5 Pro Small USD 3 / USD 2,000 / USD 20,000, Medium USD 5 / USD 3,250 / USD 32,500; Rerank 4 Fast, Rerank 4 Pro and Rerank 3.5 Medium USD 5 / USD 3,250 / USD 32,500; Rerank 4 Pro Large USD 10 / USD 6,500 / USD 65,000; Parse 5 Medium USD 4 / USD 2,500 / USD 25,000, Large USD 8 / USD 5,000 / USD 50,000, XL USD 7 / USD 4,300 / USD 43,000; Cohere Transcribe Medium USD 3.75 / USD 2,500 / USD 25,000, Large USD 7.50 / USD 4,750 / USD 47,500. Generative models on Standard Vault (mostly via waitlist) per instance and hour, L / XL: Command A USD 40 / USD 48, Command A Reasoning USD 48 / USD 57.50, Command A+ USD 17.50 / USD 32.50, North Mini Code USD 7.50 / USD 10.50. Encrypted Vault priced separately. According to the Terms of Use, prices, except where otherwise indicated, do not include applicable sales taxes ('do not include any applicable sales taxes').
- API Production (Pay-as-you-go, SaaS)
In USD (pricing page): Command R input USD 0.15, output USD 0.60 per 1M tokens; Command R7B USD 0.0375 / USD 0.15; Embed 5 Pro USD 0.12, Embed 5 Fast USD 0.08 per 1M tokens; Rerank 4 Pro USD 2.50, Rerank 4 Fast USD 2.00 per 1,000 searches (1 search = 1 request with up to 100 documents); Parse 5 USD 1.50 per 1,000 pages. Legacy models for existing customers include Command R+ 08-2024 USD 2.50 / USD 10.00; Aya Expanse USD 0.50 / USD 1.50. Billing monthly or when USD 250 is outstanding. Command A+ and North Mini Code free as open-source models (Apache 2.0). According to the Terms of Use, prices, except where otherwise indicated, do not include applicable sales taxes ('do not include any applicable sales taxes').
Parloa- Enterprise (on request)
Not public: individual consumption-based model (voice per minute, chat per interaction), rates according to use-case complexity or agent tier, volume packages with commitments, outcome-based pricing possible; only via sales ('Book a demo').
- API Trial (free of charge)
- Cohereyesall 3 plans
- Parloayesonly plan
- Cohere
- API Trial (free of charge)
yes (trial API key with rate limit, not for production or commercial use)
- Enterprise: North, Compass, Model Vault, private deployment
yes (workplace platform North, search system Compass, dedicated model instances 'Model Vault' incl. Transcribe, deployment in a VPC or on-premises as well as via the cloud platforms of OCI, Azure, AWS, Google Cloud)
- API Production (Pay-as-you-go, SaaS)
yes (Command R, Command R7B, Embed 5 Pro/Fast, Rerank 4 Pro/Fast, Parse 5; older models for existing customers; Aya Expanse via the API)
Parloa- Enterprise (on request)
yes (AI agents for phone and chat based on pre-trained language models with RAG, Agent Builder, Performance Lab, Parloa Lens, LLM guardrails, PII/PCI redaction, integrations; choice between AI models possible, Parloa may replace models at any time)
- API Trial (free of charge)
Evidence
- Cohere7 sources
- Parloa7 sources
- Cohere
- PricingPricing page, retrieved 18 Oct 2026
- Enterprise Data Commitments (as of 2025-12-05)Documentation, retrieved 18 Oct 2026
- Cohere Trust CenterTrust Center, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-05-01)Privacy notice, retrieved 18 Oct 2026
- Model Training Privacy Notice (as of 2026-05-01)Privacy notice, retrieved 14 Oct 2026
- Terms of Use (as of 2022-09-07)Terms and conditions, retrieved 18 Oct 2026
- Model Vault Overview, Standard Vault Pricing, Encrypted Vault ComplianceDocumentation, retrieved 18 Oct 2026
Parloa- Pricing designed for the work (Consumption-Based Pricing for AI Agents)Pricing page, retrieved 18 Oct 2026
- Terms & PoliciesTerms and conditions, retrieved 18 Oct 2026
- General Terms and Conditions of Parloa GmbH, V2 2024 (effective 1 May 2024)Terms and conditions, retrieved 18 Oct 2026
- Customer AI Terms for AI-powered Parloa Products, V3 2025Terms and conditions, retrieved 18 Oct 2026
- Parloa Trust Center (Subprocessors, Data Security, Data Privacy, Certificates)Trust Center, retrieved 18 Oct 2026
- Enterprise Security & GovernanceSecurity page, retrieved 18 Oct 2026
- AMP – Fair Use and Consumption Policy, V2.1Terms and conditions, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Cohere, Parloa. All tools in the category: Business software.