Odoo AI features vs. Writer: data protection per plan
Odoo AI features (3 plans) and Writer (2 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Odoo AI features | Writer |
|---|---|---|
| Provider based in | Odoo S.A., Chaussée de Namur 40, 1367 Grand-Rosière, Belgium | WRITER Inc., 111 Maiden Lane, Fourth Floor, San Francisco, CA 94108, USA |
| Plans recorded | 3 | 2 |
| Hosting | mixed: all 3 plans | mixed: all 2 plans |
| Training on inputs | yes: all 3 plans | no: all 2 plans |
| DPA | yes: all 3 plans | yes: all 2 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Odoo AI features Standard vs. Writer Starter
| Feature | Odoo AI featuresStandard | WriterStarter |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (data protection clauses "Processing of Personal Data" and "Subprocessors" in the Odoo Enterprise Subscription Agreement, version 13 of 2026-09-24; according to the GDPR page, Odoo SA is the processor for customer databases hosted in the Odoo Cloud, and the data protection clauses serve as the data processing agreement) Provider’s DPA | yes (Terms of Use, version 2026-06-05, apply to free, trial and paid versions except Enterprise: 'When you are acting on behalf of an organization when accessing our Services, our Data Processing Agreement (“DPA”) applies and is incorporated by reference into these Terms.') Provider’s DPA |
| differs by plan | yes | no |
| Details: Training on inputs | 'Yes' for training use refers only to the IAP service Documents Digitization, billed via in-app purchase credits (AI receipt recognition, scanning vendor bills and expenses). IAP privacy policy (last updated 22.09.2026): 'Files are stored, along with their structured information, to be used in the continual improvement of our service.' Files are stored for 6 months, then deleted and the structured data anonymised; according to the policy, stored files can be accessed and deleted upon request. The policy does not use the term 'training' at this point; no opt-out is described. For Ask AI / AI agents, by contrast, Odoo excludes training: 'Information submitted through these providers is not stored and not used to train AI models.' | Trust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Terms of Use: 'We will not use your Materials to train our models.'; however, Materials may be used to provide, maintain and improve the Services and to develop other products. |
| mixed | mixed | |
| Details: Data residency | Privacy policy (effective 24.09.2026): customer databases in the nearest hosting region, Europe region with production in France and Belgium (Google, OVH) and backups in Europe (FR, NL, SE; EU-only backups for new customers from Odoo 19, otherwise additionally Canada until an expected Q4 2026); region change on request. AI: Ask AI/AI agents via OpenAI or Google (Gemini) with "Inference Residency: global", provider selected automatically by Odoo from v20; document digitisation on Odoo servers in Belgium and France, OCR via Google Vision with EU regional restriction. | Sub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | IAP privacy policy: content for Ask AI/AI… | Trust page: 'zero data retention' approach |
| Details: Data retention | IAP privacy policy: content for Ask AI/AI agents stored temporarily in the IAP service only for the duration of the request, then deleted; at the AI providers according to their retention terms (not specified further). Document digitisation: files stored for 6 months, then deleted and structured data anonymised. Privacy policy: cancelled cloud databases kept deactivated for 3 weeks, then destroyed; deleted data may remain in backups for up to 12 months. | Trust page: 'zero data retention' approach; data is stored only for as long as needed to use the platform. Help centre 'Setting up data retention': automatic deletion schedules only 'on certain Enterprise plans'; the default is 'No automatic deletion', content is kept until users delete it manually. Terms of Use: after termination no obligation to retain; WRITER may delete Materials. DPA section 9: return or deletion of personal data upon the customer's written request, unless the law requires otherwise. |
| differs by plan | 19.90 EUR/user/mo… (further prices in the details) | not publicly documented |
| Details: Price | EUR 19.90 per user/month paid annually, EUR 24.90 paid monthly (promotional prices; regular EUR 24.90 and EUR 31.10, discount valid for 12 months for initially ordered users). Odoo Online only. | not publicly documented (the pricing page shows no price; according to the FAQ, monthly or annual billing per seat with fixed credit limits; 14-day free trial, no credit card required) |
| yes | yes | |
| Details: AI features included | yes, limited (all apps; according to the documentation many AI features can be used without the AI app, but installing the AI app on the Standard plan automatically triggers an upsell to Custom. AI receipt recognition (scanning vendor bills/expenses) is not included in the plans according to the pricing page but billed via in-app purchase credits. According to the documentation, Odoo AI uses Odoo's IAP service; AI usage consumes IAP credits.) | yes (WRITER Agent for chat and automation, up to 5 users, up to 5 Playbooks, up to 3 scheduled routines, 1 team personality profile, basic connectors; AI Studio with limited access) |
| 7 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Odoo AI features Standardyes
- Writer Starteryes
- Odoo AI features Standard
yes (data protection clauses "Processing of Personal Data" and "Subprocessors" in the Odoo Enterprise Subscription Agreement, version 13 of 2026-09-24; according to the GDPR page, Odoo SA is the processor for customer databases hosted in the Odoo Cloud, and the data protection clauses serve as the data processing agreement)
Provider’s DPAWriter Starteryes (Terms of Use, version 2026-06-05, apply to free, trial and paid versions except Enterprise: 'When you are acting on behalf of an organization when accessing our Services, our Data Processing Agreement (“DPA”) applies and is incorporated by reference into these Terms.')
Provider’s DPA
Training
- differs by plan
- Odoo AI features Standardyes
- Writer Starterno
- Odoo AI features Standard
'Yes' for training use refers only to the IAP service Documents Digitization, billed via in-app purchase credits (AI receipt recognition, scanning vendor bills and expenses). IAP privacy policy (last updated 22.09.2026): 'Files are stored, along with their structured information, to be used in the continual improvement of our service.' Files are stored for 6 months, then deleted and the structured data anonymised; according to the policy, stored files can be accessed and deleted upon request. The policy does not use the term 'training' at this point; no opt-out is described. For Ask AI / AI agents, by contrast, Odoo excludes training: 'Information submitted through these providers is not stored and not used to train AI models.'
Writer StarterTrust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Terms of Use: 'We will not use your Materials to train our models.'; however, Materials may be used to provide, maintain and improve the Services and to develop other products.
Hosting
- Odoo AI features Standardmixed
- Writer Startermixed
- Odoo AI features Standard
Privacy policy (effective 24.09.2026): customer databases in the nearest hosting region, Europe region with production in France and Belgium (Google, OVH) and backups in Europe (FR, NL, SE; EU-only backups for new customers from Odoo 19, otherwise additionally Canada until an expected Q4 2026); region change on request. AI: Ask AI/AI agents via OpenAI or Google (Gemini) with "Inference Residency: global", provider selected automatically by Odoo from v20; document digitisation on Odoo servers in Belgium and France, OCR via Google Vision with EU regional restriction.
Writer StarterSub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'.
Sub-processors
- Odoo AI features Standardlist available
- Writer Starterlist available
- Odoo AI features Standard
- OpenAI (Ask AI / AI agents, website texts; inference residency global)
- Google (Gemini) (Ask AI / AI agents, website texts; inference residency global)
- Google Vision (OCR for Documents Digitization, EU regional restriction)
- OVH S.A.S. and Google Cloud EMEA Ltd (Odoo Online hosting, production and backups)
- Amazon Web Services, Inc. (hosting for non-EU regions only); Scaleway S.A.S. (email delivery); Outscale S.A.S. (French e-invoicing platform)
Writer Starter- Amazon Web Services (cloud): USA, EU
- Google Cloud Platform (cloud): USA, EU
- Microsoft Azure (infrastructure): USA
- Baseten (infrastructure): USA
- Cloudflare (infrastructure): worldwide
- Daytona (infrastructure): USA, EU
- Elastic Cloud (infrastructure): USA
- OpenRouter (infrastructure): USA
- Parasail (infrastructure): USA, EU
- Turbopuffer (infrastructure): USA, EU
- Exa.ai (web search): USA
- Tavily (web search): USA
- Recall.ai (services and support): USA, EU
- Snowflake (data warehouse): USA
- Fullstory, Omni, Segment (analytics): USA
- Pylon (customer support): USA
- Sendgrid (email): USA
- Stripe (billing): USA
- Writer, Inc. group companies (services and support): worldwide
Retention
- differs by plan
- Odoo AI features StandardIAP privacy policy: content for Ask AI/AI…
- Writer StarterTrust page: 'zero data retention' approach
- Odoo AI features StandardIAP privacy policy: content for Ask AI/AI agents stored temporarily in the IAP service only for the duration of the request, then deleted; at the AI providers according to their retention terms (not specified further). Document digitisation: files stored for 6 months, then deleted and structured data anonymised. Privacy policy: cancelled cloud databases kept deactivated for 3 weeks, then destroyed; deleted data may remain in backups for up to 12 months.Writer StarterTrust page: 'zero data retention' approach; data is stored only for as long as needed to use the platform. Help centre 'Setting up data retention': automatic deletion schedules only 'on certain Enterprise plans'; the default is 'No automatic deletion', content is kept until users delete it manually. Terms of Use: after termination no obligation to retain; WRITER may delete Materials. DPA section 9: return or deletion of personal data upon the customer's written request, unless the law requires otherwise.
Price
- differs by plan
- Odoo AI features Standard19.90 EUR/user/mo… (further prices in the details)
- Writer Starternot publicly documented
- Odoo AI features Standard
EUR 19.90 per user/month paid annually, EUR 24.90 paid monthly (promotional prices; regular EUR 24.90 and EUR 31.10, discount valid for 12 months for initially ordered users). Odoo Online only.
Writer Starternot publicly documented (the pricing page shows no price; according to the FAQ, monthly or annual billing per seat with fixed credit limits; 14-day free trial, no credit card required)
- Odoo AI features Standardyes
- Writer Starteryes
- Odoo AI features Standard
yes, limited (all apps; according to the documentation many AI features can be used without the AI app, but installing the AI app on the Standard plan automatically triggers an upsell to Custom. AI receipt recognition (scanning vendor bills/expenses) is not included in the plans according to the pricing page but billed via in-app purchase credits. According to the documentation, Odoo AI uses Odoo's IAP service; AI usage consumes IAP credits.)
Writer Starteryes (WRITER Agent for chat and automation, up to 5 users, up to 5 Playbooks, up to 3 scheduled routines, 1 team personality profile, basic connectors; AI Studio with limited access)
Evidence
- Odoo AI features Standard7 sources
- Writer Starter7 sources
- Odoo AI features Standard
- Pricing (One App Free, Standard, Custom)Pricing page, retrieved 18 Oct 2026
- Odoo Enterprise Subscription Agreement (version 13 – 2026-09-24), data protection clausesDPA, retrieved 18 Oct 2026
- Odoo Privacy Policy (effective date: September 24, 2026)Privacy notice, retrieved 18 Oct 2026
- IAP Privacy Policy (last updated: September 22, 2026), incl. Ask AI / AI Agents, Documents DigitizationSub-processor list, retrieved 18 Oct 2026
- SecuritySecurity page, retrieved 18 Oct 2026
- Documentation: AI (incl. AI agents, voice transcription)Documentation, retrieved 18 Oct 2026
- GDPR: Odoo's guide to the European data protection rulesPrivacy notice, retrieved 18 Oct 2026
Writer Starter- Plans & PricingPricing page, retrieved 18 Oct 2026
- Security and trust at WRITERTrust Center, retrieved 18 Oct 2026
- Privacy Policy (Effective Date April 17, 2026)Privacy notice, retrieved 14 Oct 2026
- Subprocessors (Last Updated October 14, 2026)Sub-processor list, retrieved 18 Oct 2026
- Data Processing Agreement (as of 2025-12-04)DPA, retrieved 18 Oct 2026
- Terms of Use (Version June 5, 2026)Terms and conditions, retrieved 18 Oct 2026
- Setting up data retentionHelp centre, retrieved 18 Oct 2026
| Feature | Odoo AI features | Writer |
|---|---|---|
| yesall 3 plans | yesall 2 plans | |
| Details: DPA available |
|
|
| differs by tool | yesall 3 plans | noall 2 plans |
| Details: Training on inputs |
|
|
| mixedall 3 plans | mixedall 2 plans | |
| Details: Data residency |
|
|
| list availableall 3 plans | list availableall 2 plans | |
| Details: List published |
|
|
| differs by tool | IAP privacy policy: content for Ask AI/AI…all 3 plans | Trust page: 'zero data retention' approachall 2 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| differs by tool |
| yesall 2 plans |
| Details: AI features included |
|
|
| 7 sources | 8 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Odoo AI featuresyesall 3 plans
- Writeryesall 2 plans
- Odoo AI features
- One App Free
yes (data protection clauses "Processing of Personal Data" and "Subprocessors" in the Odoo Enterprise Subscription Agreement, version 13 of 2026-09-24; according to the GDPR page, Odoo SA is the processor for customer databases hosted in the Odoo Cloud, and the data protection clauses serve as the data processing agreement)
Provider’s DPA - Standard
yes (data protection clauses "Processing of Personal Data" and "Subprocessors" in the Odoo Enterprise Subscription Agreement, version 13 of 2026-09-24; according to the GDPR page, Odoo SA is the processor for customer databases hosted in the Odoo Cloud, and the data protection clauses serve as the data processing agreement)
Provider’s DPA - Custom
yes (data protection clauses "Processing of Personal Data" and "Subprocessors" in the Odoo Enterprise Subscription Agreement, version 13 of 2026-09-24; according to the GDPR page, Odoo SA is the processor for customer databases hosted in the Odoo Cloud, and the data protection clauses serve as the data processing agreement)
Provider’s DPA
Writer- Starter
yes (Terms of Use, version 2026-06-05, apply to free, trial and paid versions except Enterprise: 'When you are acting on behalf of an organization when accessing our Services, our Data Processing Agreement (“DPA”) applies and is incorporated by reference into these Terms.')
Provider’s DPA - Enterprise
yes (Platform Services Agreement, version 2026-08-05, section 5.4: the DPA 'is incorporated by reference into this Agreement'; according to the Terms of Use, the Platform Services Agreement governs Enterprise)
Provider’s DPA
- One App Free
Training
- differs by tool
- Odoo AI featuresyesall 3 plans
- Writernoall 2 plans
- Odoo AI features
- One App Free
'Yes' for training use refers only to the IAP service Documents Digitization, billed via in-app purchase credits (AI receipt recognition, scanning vendor bills and expenses). IAP privacy policy (last updated 22.09.2026): 'Files are stored, along with their structured information, to be used in the continual improvement of our service.' Files are stored for 6 months, then deleted and the structured data anonymised; according to the policy, stored files can be accessed and deleted upon request. The policy does not use the term 'training' at this point; no opt-out is described. For Ask AI / AI agents, by contrast, Odoo excludes training: 'Information submitted through these providers is not stored and not used to train AI models.'
- Standard
'Yes' for training use refers only to the IAP service Documents Digitization, billed via in-app purchase credits (AI receipt recognition, scanning vendor bills and expenses). IAP privacy policy (last updated 22.09.2026): 'Files are stored, along with their structured information, to be used in the continual improvement of our service.' Files are stored for 6 months, then deleted and the structured data anonymised; according to the policy, stored files can be accessed and deleted upon request. The policy does not use the term 'training' at this point; no opt-out is described. For Ask AI / AI agents, by contrast, Odoo excludes training: 'Information submitted through these providers is not stored and not used to train AI models.'
- Custom
'Yes' for training use refers only to the IAP service Documents Digitization, billed via in-app purchase credits (AI receipt recognition, scanning vendor bills and expenses). IAP privacy policy (last updated 22.09.2026): 'Files are stored, along with their structured information, to be used in the continual improvement of our service.' Files are stored for 6 months, then deleted and the structured data anonymised; according to the policy, stored files can be accessed and deleted upon request. The policy does not use the term 'training' at this point; no opt-out is described. For Ask AI / AI agents, by contrast, Odoo excludes training: 'Information submitted through these providers is not stored and not used to train AI models.'
Writer- Starter
Trust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Terms of Use: 'We will not use your Materials to train our models.'; however, Materials may be used to provide, maintain and improve the Services and to develop other products.
- Enterprise
Trust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Platform Services Agreement 5.2: 'Writer will not use any Customer Materials to train its models.'; licence to Customer Materials only to provide and support the platform.
- One App Free
Hosting
- Odoo AI featuresmixedall 3 plans
- Writermixedall 2 plans
- Odoo AI features
- One App Free
Privacy policy (effective 24.09.2026): customer databases in the nearest hosting region, Europe region with production in France and Belgium (Google, OVH) and backups in Europe (FR, NL, SE; EU-only backups for new customers from Odoo 19, otherwise additionally Canada until an expected Q4 2026); region change on request. AI: Ask AI/AI agents via OpenAI or Google (Gemini) with "Inference Residency: global", provider selected automatically by Odoo from v20; document digitisation on Odoo servers in Belgium and France, OCR via Google Vision with EU regional restriction.
- Standard
Privacy policy (effective 24.09.2026): customer databases in the nearest hosting region, Europe region with production in France and Belgium (Google, OVH) and backups in Europe (FR, NL, SE; EU-only backups for new customers from Odoo 19, otherwise additionally Canada until an expected Q4 2026); region change on request. AI: Ask AI/AI agents via OpenAI or Google (Gemini) with "Inference Residency: global", provider selected automatically by Odoo from v20; document digitisation on Odoo servers in Belgium and France, OCR via Google Vision with EU regional restriction.
- Custom
Privacy policy (effective 24.09.2026): customer databases in the nearest hosting region, Europe region with production in France and Belgium (Google, OVH) and backups in Europe (FR, NL, SE; EU-only backups for new customers from Odoo 19, otherwise additionally Canada until an expected Q4 2026); region change on request. AI: Ask AI/AI agents via OpenAI or Google (Gemini) with "Inference Residency: global", provider selected automatically by Odoo from v20; document digitisation on Odoo servers in Belgium and France, OCR via Google Vision with EU regional restriction.
Writer- Starter
Sub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'.
- Enterprise
Sub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'. Enterprise: according to the pricing page, fully managed platform deployment; choice of location not described.
- One App Free
Sub-processors
- Odoo AI featureslist availableall 3 plans
- Writerlist availableall 2 plans
- Odoo AI features
- One App Free
- OpenAI (Ask AI / AI agents, website texts; inference residency global)
- Google (Gemini) (Ask AI / AI agents, website texts; inference residency global)
- Google Vision (OCR for Documents Digitization, EU regional restriction)
- OVH S.A.S. and Google Cloud EMEA Ltd (Odoo Online hosting, production and backups)
- Amazon Web Services, Inc. (hosting for non-EU regions only); Scaleway S.A.S. (email delivery); Outscale S.A.S. (French e-invoicing platform)
- Standard
- OpenAI (Ask AI / AI agents, website texts; inference residency global)
- Google (Gemini) (Ask AI / AI agents, website texts; inference residency global)
- Google Vision (OCR for Documents Digitization, EU regional restriction)
- OVH S.A.S. and Google Cloud EMEA Ltd (Odoo Online hosting, production and backups)
- Amazon Web Services, Inc. (hosting for non-EU regions only); Scaleway S.A.S. (email delivery); Outscale S.A.S. (French e-invoicing platform)
- Custom
- OpenAI (Ask AI / AI agents, website texts; inference residency global)
- Google (Gemini) (Ask AI / AI agents, website texts; inference residency global)
- Google Vision (OCR for Documents Digitization, EU regional restriction)
- OVH S.A.S. and Google Cloud EMEA Ltd (Odoo Online hosting, production and backups)
- Amazon Web Services, Inc. (hosting for non-EU regions only); Scaleway S.A.S. (email delivery); Outscale S.A.S. (French e-invoicing platform)
Writer- Starter
- Amazon Web Services (cloud): USA, EU
- Google Cloud Platform (cloud): USA, EU
- Microsoft Azure (infrastructure): USA
- Baseten (infrastructure): USA
- Cloudflare (infrastructure): worldwide
- Daytona (infrastructure): USA, EU
- Elastic Cloud (infrastructure): USA
- OpenRouter (infrastructure): USA
- Parasail (infrastructure): USA, EU
- Turbopuffer (infrastructure): USA, EU
- Exa.ai (web search): USA
- Tavily (web search): USA
- Recall.ai (services and support): USA, EU
- Snowflake (data warehouse): USA
- Fullstory, Omni, Segment (analytics): USA
- Pylon (customer support): USA
- Sendgrid (email): USA
- Stripe (billing): USA
- Writer, Inc. group companies (services and support): worldwide
- Enterprise
- Amazon Web Services (cloud): USA, EU
- Google Cloud Platform (cloud): USA, EU
- Microsoft Azure (infrastructure): USA
- Baseten (infrastructure): USA
- Cloudflare (infrastructure): worldwide
- Daytona (infrastructure): USA, EU
- Elastic Cloud (infrastructure): USA
- OpenRouter (infrastructure): USA
- Parasail (infrastructure): USA, EU
- Turbopuffer (infrastructure): USA, EU
- Exa.ai (web search): USA
- Tavily (web search): USA
- Recall.ai (services and support): USA, EU
- Snowflake (data warehouse): USA
- Fullstory, Omni, Segment (analytics): USA
- Pylon (customer support): USA
- Sendgrid (email): USA
- Stripe (billing): USA
- Writer, Inc. group companies (services and support): worldwide
- One App Free
Retention
- differs by tool
- Odoo AI featuresIAP privacy policy: content for Ask AI/AI…all 3 plans
- WriterTrust page: 'zero data retention' approachall 2 plans
- Odoo AI features
- One App FreeIAP privacy policy: content for Ask AI/AI agents stored temporarily in the IAP service only for the duration of the request, then deleted; at the AI providers according to their retention terms (not specified further). Document digitisation: files stored for 6 months, then deleted and structured data anonymised. Privacy policy: cancelled cloud databases kept deactivated for 3 weeks, then destroyed; deleted data may remain in backups for up to 12 months.
- StandardIAP privacy policy: content for Ask AI/AI agents stored temporarily in the IAP service only for the duration of the request, then deleted; at the AI providers according to their retention terms (not specified further). Document digitisation: files stored for 6 months, then deleted and structured data anonymised. Privacy policy: cancelled cloud databases kept deactivated for 3 weeks, then destroyed; deleted data may remain in backups for up to 12 months.
- CustomIAP privacy policy: content for Ask AI/AI agents stored temporarily in the IAP service only for the duration of the request, then deleted; at the AI providers according to their retention terms (not specified further). Document digitisation: files stored for 6 months, then deleted and structured data anonymised. Privacy policy: cancelled cloud databases kept deactivated for 3 weeks, then destroyed; deleted data may remain in backups for up to 12 months.
Writer- StarterTrust page: 'zero data retention' approach; data is stored only for as long as needed to use the platform. Help centre 'Setting up data retention': automatic deletion schedules only 'on certain Enterprise plans'; the default is 'No automatic deletion', content is kept until users delete it manually. Terms of Use: after termination no obligation to retain; WRITER may delete Materials. DPA section 9: return or deletion of personal data upon the customer's written request, unless the law requires otherwise.
- EnterpriseTrust page: 'zero data retention' approach. Help centre 'Setting up data retention' (on certain Enterprise plans): default 'No automatic deletion'; org admins can set deletion after 1, 3, 6 or 12 months for docs, outputs, uploaded files, chat sessions and WRITER Meet notes (Knowledge Graph files excluded). Platform Services Agreement section 9: Customer Materials can be exported for up to 30 days after the end of the contract upon written request, after which WRITER may delete them; upon written request, destruction within 90 days. DPA section 9: return or deletion of personal data at the customer's request.
Price
- differs by tool
- Odoo AI features
- 0 EUROne App Free
- 19.90 EUR/user/mo… (further prices in the details)Standard
- 35.90 EUR/user/mo… (further prices in the details)Custom
- Writer
- not publicly documentedStarter
- customEnterprise
- Odoo AI features
- One App Free
EUR 0 (Odoo Online, one app, unlimited users).
- Standard
EUR 19.90 per user/month paid annually, EUR 24.90 paid monthly (promotional prices; regular EUR 24.90 and EUR 31.10, discount valid for 12 months for initially ordered users). Odoo Online only.
- Custom
EUR 35.90 per user/month paid annually, EUR 44.90 paid monthly (promotional prices; regular EUR 44.90 and EUR 56.90, discount valid for 12 months for initially ordered users). Odoo Online, Odoo.sh (hosting extra) or on-premise; light users EUR 7.90.
Writer- Starter
not publicly documented (the pricing page shows no price; according to the FAQ, monthly or annual billing per seat with fixed credit limits; 14-day free trial, no credit card required)
- Enterprise
Custom, contact sales (pricing page)
- One App Free
- differs by tool
- Odoo AI features
- not publicly documentedOne App Free
- yesStandard, Custom
- Writeryesall 2 plans
- Odoo AI features
- One App Free
not publicly documented (plan with a single app and unlimited users; which AI features are available without the AI app is not specified per plan. AI receipt recognition (scanning vendor bills/expenses) is not included in the plans according to the pricing page but billed via in-app purchase credits.)
- Standard
yes, limited (all apps; according to the documentation many AI features can be used without the AI app, but installing the AI app on the Standard plan automatically triggers an upsell to Custom. AI receipt recognition (scanning vendor bills/expenses) is not included in the plans according to the pricing page but billed via in-app purchase credits. According to the documentation, Odoo AI uses Odoo's IAP service; AI usage consumes IAP credits.)
- Custom
yes (all apps including the AI app with AI agents, "Odoo Studio / AI agents", AI fields, AI in email templates, voice transcription with summary, AI image generation, AI live chat, AI server actions, MCP server. AI receipt recognition (scanning vendor bills/expenses) is not included in the plans according to the pricing page but billed via in-app purchase credits. According to the documentation, Odoo AI uses Odoo's IAP service; AI usage consumes IAP credits.)
Writer- Starter
yes (WRITER Agent for chat and automation, up to 5 users, up to 5 Playbooks, up to 3 scheduled routines, 1 team personality profile, basic connectors; AI Studio with limited access)
- Enterprise
yes (any number of users and teams, unlimited Playbooks, advanced orchestration, audit logs, SSO/SAML, SCIM, 'Works with preferred LLMs')
- One App Free
Evidence
- Odoo AI features7 sources
- Writer8 sources
- Odoo AI features
- Pricing (One App Free, Standard, Custom)Pricing page, retrieved 18 Oct 2026
- Odoo Enterprise Subscription Agreement (version 13 – 2026-09-24), data protection clausesDPA, retrieved 18 Oct 2026
- Odoo Privacy Policy (effective date: September 24, 2026)Privacy notice, retrieved 18 Oct 2026
- IAP Privacy Policy (last updated: September 22, 2026), incl. Ask AI / AI Agents, Documents DigitizationSub-processor list, retrieved 18 Oct 2026
- SecuritySecurity page, retrieved 18 Oct 2026
- Documentation: AI (incl. AI agents, voice transcription)Documentation, retrieved 18 Oct 2026
- GDPR: Odoo's guide to the European data protection rulesPrivacy notice, retrieved 18 Oct 2026
Writer- Plans & PricingPricing page, retrieved 18 Oct 2026
- Security and trust at WRITERTrust Center, retrieved 18 Oct 2026
- Privacy Policy (Effective Date April 17, 2026)Privacy notice, retrieved 14 Oct 2026
- Subprocessors (Last Updated October 14, 2026)Sub-processor list, retrieved 18 Oct 2026
- Data Processing Agreement (as of 2025-12-04)DPA, retrieved 18 Oct 2026
- Terms of Use (Version June 5, 2026)Terms and conditions, retrieved 18 Oct 2026
- Platform Services Agreement (Version August 5, 2026)Terms and conditions, retrieved 18 Oct 2026
- Setting up data retentionHelp centre, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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