Salesforce Einstein / Agentforce vs. Writer: data protection per plan
Salesforce Einstein / Agentforce (6 plans) and Writer (2 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Salesforce Einstein / Agentforce | Writer |
|---|---|---|
| Provider based in | San Francisco, CA, USA | WRITER Inc., 111 Maiden Lane, Fourth Floor, San Francisco, CA 94108, USA |
| Plans recorded | 6 | 2 |
| Hosting | mixed: all 6 plans | mixed: all 2 plans |
| Training on inputs | no: all 6 plans | no: all 2 plans |
| DPA | yes: all 6 plans | yes: all 2 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Salesforce Einstein / Agentforce Salesforce Foundations vs. Writer Enterprise
| Feature | Salesforce Einstein / AgentforceSalesforce Foundations (start Agentforce free of charge) | WriterEnterprise |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (on request) Provider’s DPA | yes (Platform Services Agreement, version 2026-08-05, section 5.4: the DPA 'is incorporated by reference into this Agreement'; according to the Terms of Use, the Platform Services Agreement governs Enterprise) Provider’s DPA |
| no | no | |
| Details: Training on inputs | Documentation does not differentiate by plan. Trust Layer: "prompts and generated responses are never stored or used to train the underlying third-party large language models" (Zero Data Retention). Einstein Platform Notices (Published 2026-05-22, q7): OpenAI, Azure, Google and Anthropic (via AWS) "have contracted to not otherwise retain or use Customer Data sent to the model" (apart from automated safety classification). Use by Salesforce itself: the Einstein Platform SPARC (Published 2026-07-24, q8) permits the use of customer data "on an aggregate basis for purposes such as research, marketing, analysis, and benchmarking, and other purposes reasonably required to develop, deliver, and provide ongoing innovation to the Covered Services", without personally identifiable data; the documentation contains no express statement on training Salesforce's own models. For Einstein Conversation Insights, Salesforce employees may review customer data "for the purposes of improving and training the product" (q7). SPARC and Notices apply to the "Covered Services branded as Agentforce" without differentiating by edition; Salesforce Foundations is not named separately there (q7, q8). | Trust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Platform Services Agreement 5.2: 'Writer will not use any Customer Materials to train its models.'; licence to Customer Materials only to provide and support the platform. |
| mixed | mixed | |
| Details: Data residency | Infrastructure-and-Sub-processors documentation (Published 2026-10-02): Einstein Generative AI Services process at OpenAI in the USA (failover rerouting to Azure, priority to the org region), at Azure OpenAI in several regions incl. the EU (e.g. France, Germany, Sweden), at Google/AWS in the nearest disclosed region (e.g. Germany, Netherlands; failover via US endpoints); batch processing via Azure OpenAI uses global endpoints without geo-routing. According to a footnote, Agentforce Coworker only in certain regions (e.g. USA, Netherlands or Germany, France, Italy, Sweden). Org hosting on Hyperforce/AWS in selectable regions incl. Germany, France, Ireland and others. | Sub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'. Enterprise: according to the pricing page, fully managed platform deployment; choice of location not described. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | External LLM providers: Zero Data… | Trust page: 'zero data retention'… |
| Details: Data retention | External LLM providers: Zero Data Retention according to the Trust page; according to the Notices, no retention or use beyond automated safety classification (q7). After the end of the contract (SPARC, q8): return on request within 30 days; customer data may then remain in inactive status for up to 120 days and is subsequently overwritten or deleted within 120 days. | Trust page: 'zero data retention' approach. Help centre 'Setting up data retention' (on certain Enterprise plans): default 'No automatic deletion'; org admins can set deletion after 1, 3, 6 or 12 months for docs, outputs, uploaded files, chat sessions and WRITER Meet notes (Knowledge Graph files excluded). Platform Services Agreement section 9: Customer Materials can be exported for up to 30 days after the end of the contract upon written request, after which WRITER may delete them; upon written request, destruction within 90 days. DPA section 9: return or deletion of personal data at the customer's request. |
| differs by plan | 0 USD | custom |
| Details: Price | USD 0 (Salesforce Foundations, incl. Agentforce Builder, Prompt Builder, Agentforce Coworker and others; as of 2026-10-14) | Custom, contact sales (pricing page) |
| yes | yes | |
| Details: AI features included | yes | yes (any number of users and teams, unlimited Playbooks, advanced orchestration, audit logs, SSO/SAML, SCIM, 'Works with preferred LLMs') |
| 7 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Salesforce Einstein / Agentforce Salesforce Foundationsyes
- Writer Enterpriseyes
- Writer Enterprise
yes (Platform Services Agreement, version 2026-08-05, section 5.4: the DPA 'is incorporated by reference into this Agreement'; according to the Terms of Use, the Platform Services Agreement governs Enterprise)
Provider’s DPA
Training
- Salesforce Einstein / Agentforce Salesforce Foundationsno
- Writer Enterpriseno
- Salesforce Einstein / Agentforce Salesforce Foundations
Documentation does not differentiate by plan. Trust Layer: "prompts and generated responses are never stored or used to train the underlying third-party large language models" (Zero Data Retention). Einstein Platform Notices (Published 2026-05-22, q7): OpenAI, Azure, Google and Anthropic (via AWS) "have contracted to not otherwise retain or use Customer Data sent to the model" (apart from automated safety classification). Use by Salesforce itself: the Einstein Platform SPARC (Published 2026-07-24, q8) permits the use of customer data "on an aggregate basis for purposes such as research, marketing, analysis, and benchmarking, and other purposes reasonably required to develop, deliver, and provide ongoing innovation to the Covered Services", without personally identifiable data; the documentation contains no express statement on training Salesforce's own models. For Einstein Conversation Insights, Salesforce employees may review customer data "for the purposes of improving and training the product" (q7). SPARC and Notices apply to the "Covered Services branded as Agentforce" without differentiating by edition; Salesforce Foundations is not named separately there (q7, q8).
Writer EnterpriseTrust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Platform Services Agreement 5.2: 'Writer will not use any Customer Materials to train its models.'; licence to Customer Materials only to provide and support the platform.
Hosting
- Salesforce Einstein / Agentforce Salesforce Foundationsmixed
- Writer Enterprisemixed
- Salesforce Einstein / Agentforce Salesforce Foundations
Infrastructure-and-Sub-processors documentation (Published 2026-10-02): Einstein Generative AI Services process at OpenAI in the USA (failover rerouting to Azure, priority to the org region), at Azure OpenAI in several regions incl. the EU (e.g. France, Germany, Sweden), at Google/AWS in the nearest disclosed region (e.g. Germany, Netherlands; failover via US endpoints); batch processing via Azure OpenAI uses global endpoints without geo-routing. According to a footnote, Agentforce Coworker only in certain regions (e.g. USA, Netherlands or Germany, France, Italy, Sweden). Org hosting on Hyperforce/AWS in selectable regions incl. Germany, France, Ireland and others.
Writer EnterpriseSub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'. Enterprise: according to the pricing page, fully managed platform deployment; choice of location not described.
Sub-processors
- Salesforce Einstein / Agentforce Salesforce Foundationslist available
- Writer Enterpriselist available
- Salesforce Einstein / Agentforce Salesforce Foundations
- OpenAI, L.L.C. (generative AI, USA; on failover rerouting to an Azure endpoint)
- Microsoft Corporation (Microsoft Azure / Azure OpenAI; regions incl. USA, Switzerland, France, Germany, Sweden, UK and others)
- Google LLC (generative AI; "disclosed region closest to Customer's Salesforce Org", e.g. Germany, Netherlands; failover via Google endpoint in the USA)
- Amazon Web Services, Inc. (hosting and generative AI provider, including Anthropic models via AWS according to the Notices q7; Agentforce Speech: AWS Polly/Transcribe)
- Bright Data Inc. (web search for generative AI, only if enabled by the customer)
- SuSea, Inc. (dba You.com; web search for generative AI, only if enabled by the customer)
- Temporal Technologies Inc. (orchestration of background workflows; incl. USA, Germany, UK)
- Eleven Labs Inc. (text-to-speech/speech-to-text, Agentforce Speech Foundations)
- Deepgram, Inc. (speech-to-text, Agentforce Speech Foundations; also self-hosted on AWS)
Writer Enterprise- Amazon Web Services (cloud): USA, EU
- Google Cloud Platform (cloud): USA, EU
- Microsoft Azure (infrastructure): USA
- Baseten (infrastructure): USA
- Cloudflare (infrastructure): worldwide
- Daytona (infrastructure): USA, EU
- Elastic Cloud (infrastructure): USA
- OpenRouter (infrastructure): USA
- Parasail (infrastructure): USA, EU
- Turbopuffer (infrastructure): USA, EU
- Exa.ai (web search): USA
- Tavily (web search): USA
- Recall.ai (services and support): USA, EU
- Snowflake (data warehouse): USA
- Fullstory, Omni, Segment (analytics): USA
- Pylon (customer support): USA
- Sendgrid (email): USA
- Stripe (billing): USA
- Writer, Inc. group companies (services and support): worldwide
Retention
- differs by plan
- Salesforce Einstein / Agentforce Salesforce FoundationsExternal LLM providers: Zero Data…
- Writer EnterpriseTrust page: 'zero data retention'…
- Salesforce Einstein / Agentforce Salesforce FoundationsExternal LLM providers: Zero Data Retention according to the Trust page; according to the Notices, no retention or use beyond automated safety classification (q7). After the end of the contract (SPARC, q8): return on request within 30 days; customer data may then remain in inactive status for up to 120 days and is subsequently overwritten or deleted within 120 days.Writer EnterpriseTrust page: 'zero data retention' approach. Help centre 'Setting up data retention' (on certain Enterprise plans): default 'No automatic deletion'; org admins can set deletion after 1, 3, 6 or 12 months for docs, outputs, uploaded files, chat sessions and WRITER Meet notes (Knowledge Graph files excluded). Platform Services Agreement section 9: Customer Materials can be exported for up to 30 days after the end of the contract upon written request, after which WRITER may delete them; upon written request, destruction within 90 days. DPA section 9: return or deletion of personal data at the customer's request.
Price
- differs by plan
- Salesforce Einstein / Agentforce Salesforce Foundations0 USD
- Writer Enterprisecustom
- Salesforce Einstein / Agentforce Salesforce Foundations
USD 0 (Salesforce Foundations, incl. Agentforce Builder, Prompt Builder, Agentforce Coworker and others; as of 2026-10-14)
Writer EnterpriseCustom, contact sales (pricing page)
- Salesforce Einstein / Agentforce Salesforce Foundationsyes
- Writer Enterpriseyes
- Salesforce Einstein / Agentforce Salesforce Foundations
yes
Writer Enterpriseyes (any number of users and teams, unlimited Playbooks, advanced orchestration, audit logs, SSO/SAML, SCIM, 'Works with preferred LLMs')
Evidence
- Salesforce Einstein / Agentforce Salesforce Foundations7 sources
- Writer Enterprise7 sources
- Salesforce Einstein / Agentforce Salesforce Foundations
- Trusted AI / Einstein Trust LayerTrust Center, retrieved 18 Oct 2026
- Salesforce Infrastructure and Sub-processors (Published 2026-10-02)Sub-processor list, retrieved 18 Oct 2026
- Salesforce Data Processing Addendum (Revision August 2026)DPA, retrieved 14 Oct 2026
- Agentforce PricingPricing page, retrieved 18 Oct 2026
- Trust and Compliance DocumentationDocumentation, retrieved 18 Oct 2026
- Einstein Platform Notices and License Information (Published 2026-05-22)Documentation, retrieved 18 Oct 2026
- Einstein Platform Security, Privacy and Architecture (Published 2026-07-24)Documentation, retrieved 18 Oct 2026
Writer Enterprise- Plans & PricingPricing page, retrieved 18 Oct 2026
- Security and trust at WRITERTrust Center, retrieved 18 Oct 2026
- Privacy Policy (Effective Date April 17, 2026)Privacy notice, retrieved 14 Oct 2026
- Subprocessors (Last Updated October 14, 2026)Sub-processor list, retrieved 18 Oct 2026
- Data Processing Agreement (as of 2025-12-04)DPA, retrieved 18 Oct 2026
- Platform Services Agreement (Version August 5, 2026)Terms and conditions, retrieved 18 Oct 2026
- Setting up data retentionHelp centre, retrieved 18 Oct 2026
| Feature | Salesforce Einstein / Agentforce | Writer |
|---|---|---|
| yesall 6 plans | yesall 2 plans | |
| Details: DPA available |
|
|
| noall 6 plans | noall 2 plans | |
| Details: Training on inputs |
|
|
| mixedall 6 plans | mixedall 2 plans | |
| Details: Data residency |
|
|
| list availableall 6 plans | list availableall 2 plans | |
| Details: List published |
|
|
| differs by tool | External LLM providers: Zero Data…all 6 plans | Trust page: 'zero data retention' approachall 2 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 6 plans | yesall 2 plans | |
| Details: AI features included |
|
|
| 8 sources | 8 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Salesforce Einstein / Agentforceyesall 6 plans
- Writeryesall 2 plans
- Salesforce Einstein / Agentforce
- Salesforce Foundations (start Agentforce free of charge)
yes (on request)
Provider’s DPA - Flex Credits (consumption-based)
yes (on request)
Provider’s DPA - Conversations (per conversation)
yes (on request)
Provider’s DPA - Agentforce User License
yes (on request)
Provider’s DPA - Agentforce Add-ons (Sales, Service, Field Service, Operations / Industries)
yes (on request)
Provider’s DPA - Agentforce Max Editions (Sales/Service/Industries)
yes (on request)
Provider’s DPA
Writer- Starter
yes (Terms of Use, version 2026-06-05, apply to free, trial and paid versions except Enterprise: 'When you are acting on behalf of an organization when accessing our Services, our Data Processing Agreement (“DPA”) applies and is incorporated by reference into these Terms.')
Provider’s DPA - Enterprise
yes (Platform Services Agreement, version 2026-08-05, section 5.4: the DPA 'is incorporated by reference into this Agreement'; according to the Terms of Use, the Platform Services Agreement governs Enterprise)
Provider’s DPA
- Salesforce Foundations (start Agentforce free of charge)
Training
- Salesforce Einstein / Agentforcenoall 6 plans
- Writernoall 2 plans
- Salesforce Einstein / Agentforce
- Salesforce Foundations (start Agentforce free of charge)
Documentation does not differentiate by plan. Trust Layer: "prompts and generated responses are never stored or used to train the underlying third-party large language models" (Zero Data Retention). Einstein Platform Notices (Published 2026-05-22, q7): OpenAI, Azure, Google and Anthropic (via AWS) "have contracted to not otherwise retain or use Customer Data sent to the model" (apart from automated safety classification). Use by Salesforce itself: the Einstein Platform SPARC (Published 2026-07-24, q8) permits the use of customer data "on an aggregate basis for purposes such as research, marketing, analysis, and benchmarking, and other purposes reasonably required to develop, deliver, and provide ongoing innovation to the Covered Services", without personally identifiable data; the documentation contains no express statement on training Salesforce's own models. For Einstein Conversation Insights, Salesforce employees may review customer data "for the purposes of improving and training the product" (q7). SPARC and Notices apply to the "Covered Services branded as Agentforce" without differentiating by edition; Salesforce Foundations is not named separately there (q7, q8).
- Flex Credits (consumption-based)
Documentation does not differentiate by plan. Trust Layer: "prompts and generated responses are never stored or used to train the underlying third-party large language models" (Zero Data Retention). Einstein Platform Notices (Published 2026-05-22, q7): OpenAI, Azure, Google and Anthropic (via AWS) "have contracted to not otherwise retain or use Customer Data sent to the model" (apart from automated safety classification). Use by Salesforce itself: the Einstein Platform SPARC (Published 2026-07-24, q8) permits the use of customer data "on an aggregate basis for purposes such as research, marketing, analysis, and benchmarking, and other purposes reasonably required to develop, deliver, and provide ongoing innovation to the Covered Services", without personally identifiable data; the documentation contains no express statement on training Salesforce's own models. For Einstein Conversation Insights, Salesforce employees may review customer data "for the purposes of improving and training the product" (q7).
- Conversations (per conversation)
Documentation does not differentiate by plan. Trust Layer: "prompts and generated responses are never stored or used to train the underlying third-party large language models" (Zero Data Retention). Einstein Platform Notices (Published 2026-05-22, q7): OpenAI, Azure, Google and Anthropic (via AWS) "have contracted to not otherwise retain or use Customer Data sent to the model" (apart from automated safety classification). Use by Salesforce itself: the Einstein Platform SPARC (Published 2026-07-24, q8) permits the use of customer data "on an aggregate basis for purposes such as research, marketing, analysis, and benchmarking, and other purposes reasonably required to develop, deliver, and provide ongoing innovation to the Covered Services", without personally identifiable data; the documentation contains no express statement on training Salesforce's own models. For Einstein Conversation Insights, Salesforce employees may review customer data "for the purposes of improving and training the product" (q7).
- Agentforce User License
Documentation does not differentiate by plan. Trust Layer: "prompts and generated responses are never stored or used to train the underlying third-party large language models" (Zero Data Retention). Einstein Platform Notices (Published 2026-05-22, q7): OpenAI, Azure, Google and Anthropic (via AWS) "have contracted to not otherwise retain or use Customer Data sent to the model" (apart from automated safety classification). Use by Salesforce itself: the Einstein Platform SPARC (Published 2026-07-24, q8) permits the use of customer data "on an aggregate basis for purposes such as research, marketing, analysis, and benchmarking, and other purposes reasonably required to develop, deliver, and provide ongoing innovation to the Covered Services", without personally identifiable data; the documentation contains no express statement on training Salesforce's own models. For Einstein Conversation Insights, Salesforce employees may review customer data "for the purposes of improving and training the product" (q7).
- Agentforce Add-ons (Sales, Service, Field Service, Operations / Industries)
Documentation does not differentiate by plan. Trust Layer: "prompts and generated responses are never stored or used to train the underlying third-party large language models" (Zero Data Retention). Einstein Platform Notices (Published 2026-05-22, q7): OpenAI, Azure, Google and Anthropic (via AWS) "have contracted to not otherwise retain or use Customer Data sent to the model" (apart from automated safety classification). Use by Salesforce itself: the Einstein Platform SPARC (Published 2026-07-24, q8) permits the use of customer data "on an aggregate basis for purposes such as research, marketing, analysis, and benchmarking, and other purposes reasonably required to develop, deliver, and provide ongoing innovation to the Covered Services", without personally identifiable data; the documentation contains no express statement on training Salesforce's own models. For Einstein Conversation Insights, Salesforce employees may review customer data "for the purposes of improving and training the product" (q7).
- Agentforce Max Editions (Sales/Service/Industries)
Documentation does not differentiate by plan. Trust Layer: "prompts and generated responses are never stored or used to train the underlying third-party large language models" (Zero Data Retention). Einstein Platform Notices (Published 2026-05-22, q7): OpenAI, Azure, Google and Anthropic (via AWS) "have contracted to not otherwise retain or use Customer Data sent to the model" (apart from automated safety classification). Use by Salesforce itself: the Einstein Platform SPARC (Published 2026-07-24, q8) permits the use of customer data "on an aggregate basis for purposes such as research, marketing, analysis, and benchmarking, and other purposes reasonably required to develop, deliver, and provide ongoing innovation to the Covered Services", without personally identifiable data; the documentation contains no express statement on training Salesforce's own models. For Einstein Conversation Insights, Salesforce employees may review customer data "for the purposes of improving and training the product" (q7).
Writer- Starter
Trust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Terms of Use: 'We will not use your Materials to train our models.'; however, Materials may be used to provide, maintain and improve the Services and to develop other products.
- Enterprise
Trust page: WRITER does not train its models on customer data, user inputs or outputs; the customer controls how its data is used. Privacy policy (applies to website visitors and individual accounts): no use of data provided when accessing or using the Services for training, including inputs and outputs. Platform Services Agreement 5.2: 'Writer will not use any Customer Materials to train its models.'; licence to Customer Materials only to provide and support the platform.
- Salesforce Foundations (start Agentforce free of charge)
Hosting
- Salesforce Einstein / Agentforcemixedall 6 plans
- Writermixedall 2 plans
- Salesforce Einstein / Agentforce
- Salesforce Foundations (start Agentforce free of charge)
Infrastructure-and-Sub-processors documentation (Published 2026-10-02): Einstein Generative AI Services process at OpenAI in the USA (failover rerouting to Azure, priority to the org region), at Azure OpenAI in several regions incl. the EU (e.g. France, Germany, Sweden), at Google/AWS in the nearest disclosed region (e.g. Germany, Netherlands; failover via US endpoints); batch processing via Azure OpenAI uses global endpoints without geo-routing. According to a footnote, Agentforce Coworker only in certain regions (e.g. USA, Netherlands or Germany, France, Italy, Sweden). Org hosting on Hyperforce/AWS in selectable regions incl. Germany, France, Ireland and others.
- Flex Credits (consumption-based)
Infrastructure-and-Sub-processors documentation (Published 2026-10-02): Einstein Generative AI Services process at OpenAI in the USA (failover rerouting to Azure, priority to the org region), at Azure OpenAI in several regions incl. the EU (e.g. France, Germany, Sweden), at Google/AWS in the nearest disclosed region (e.g. Germany, Netherlands; failover via US endpoints); batch processing via Azure OpenAI uses global endpoints without geo-routing. According to a footnote, Agentforce Coworker only in certain regions (e.g. USA, Netherlands or Germany, France, Italy, Sweden). Org hosting on Hyperforce/AWS in selectable regions incl. Germany, France, Ireland and others.
- Conversations (per conversation)
Infrastructure-and-Sub-processors documentation (Published 2026-10-02): Einstein Generative AI Services process at OpenAI in the USA (failover rerouting to Azure, priority to the org region), at Azure OpenAI in several regions incl. the EU (e.g. France, Germany, Sweden), at Google/AWS in the nearest disclosed region (e.g. Germany, Netherlands; failover via US endpoints); batch processing via Azure OpenAI uses global endpoints without geo-routing. According to a footnote, Agentforce Coworker only in certain regions (e.g. USA, Netherlands or Germany, France, Italy, Sweden). Org hosting on Hyperforce/AWS in selectable regions incl. Germany, France, Ireland and others.
- Agentforce User License
Infrastructure-and-Sub-processors documentation (Published 2026-10-02): Einstein Generative AI Services process at OpenAI in the USA (failover rerouting to Azure, priority to the org region), at Azure OpenAI in several regions incl. the EU (e.g. France, Germany, Sweden), at Google/AWS in the nearest disclosed region (e.g. Germany, Netherlands; failover via US endpoints); batch processing via Azure OpenAI uses global endpoints without geo-routing. According to a footnote, Agentforce Coworker only in certain regions (e.g. USA, Netherlands or Germany, France, Italy, Sweden). Org hosting on Hyperforce/AWS in selectable regions incl. Germany, France, Ireland and others.
- Agentforce Add-ons (Sales, Service, Field Service, Operations / Industries)
Infrastructure-and-Sub-processors documentation (Published 2026-10-02): Einstein Generative AI Services process at OpenAI in the USA (failover rerouting to Azure, priority to the org region), at Azure OpenAI in several regions incl. the EU (e.g. France, Germany, Sweden), at Google/AWS in the nearest disclosed region (e.g. Germany, Netherlands; failover via US endpoints); batch processing via Azure OpenAI uses global endpoints without geo-routing. According to a footnote, Agentforce Coworker only in certain regions (e.g. USA, Netherlands or Germany, France, Italy, Sweden). Org hosting on Hyperforce/AWS in selectable regions incl. Germany, France, Ireland and others.
- Agentforce Max Editions (Sales/Service/Industries)
Infrastructure-and-Sub-processors documentation (Published 2026-10-02): Einstein Generative AI Services process at OpenAI in the USA (failover rerouting to Azure, priority to the org region), at Azure OpenAI in several regions incl. the EU (e.g. France, Germany, Sweden), at Google/AWS in the nearest disclosed region (e.g. Germany, Netherlands; failover via US endpoints); batch processing via Azure OpenAI uses global endpoints without geo-routing. According to a footnote, Agentforce Coworker only in certain regions (e.g. USA, Netherlands or Germany, France, Italy, Sweden). Org hosting on Hyperforce/AWS in selectable regions incl. Germany, France, Ireland and others.
Writer- Starter
Sub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'.
- Enterprise
Sub-processor list (as of 2026-10-14): cloud and infrastructure providers with processing locations in the USA and partly the EU (AWS, Google Cloud, Daytona, Parasail, Turbopuffer, Recall.ai) or worldwide (Cloudflare). Whether customers can choose an EU region, and which data is stored where, is not described. Trust page: data is provisioned in an isolated production project; 'Managed, multi-cloud options, including dedicated private cloud deployment'. Enterprise: according to the pricing page, fully managed platform deployment; choice of location not described.
- Salesforce Foundations (start Agentforce free of charge)
Sub-processors
- Salesforce Einstein / Agentforcelist availableall 6 plans
- Writerlist availableall 2 plans
- Salesforce Einstein / Agentforce
- Salesforce Foundations (start Agentforce free of charge)
- OpenAI, L.L.C. (generative AI, USA; on failover rerouting to an Azure endpoint)
- Microsoft Corporation (Microsoft Azure / Azure OpenAI; regions incl. USA, Switzerland, France, Germany, Sweden, UK and others)
- Google LLC (generative AI; "disclosed region closest to Customer's Salesforce Org", e.g. Germany, Netherlands; failover via Google endpoint in the USA)
- Amazon Web Services, Inc. (hosting and generative AI provider, including Anthropic models via AWS according to the Notices q7; Agentforce Speech: AWS Polly/Transcribe)
- Bright Data Inc. (web search for generative AI, only if enabled by the customer)
- SuSea, Inc. (dba You.com; web search for generative AI, only if enabled by the customer)
- Temporal Technologies Inc. (orchestration of background workflows; incl. USA, Germany, UK)
- Eleven Labs Inc. (text-to-speech/speech-to-text, Agentforce Speech Foundations)
- Deepgram, Inc. (speech-to-text, Agentforce Speech Foundations; also self-hosted on AWS)
- Flex Credits (consumption-based)
- OpenAI, L.L.C. (generative AI, USA; on failover rerouting to an Azure endpoint)
- Microsoft Corporation (Microsoft Azure / Azure OpenAI; regions incl. USA, Switzerland, France, Germany, Sweden, UK and others)
- Google LLC (generative AI; "disclosed region closest to Customer's Salesforce Org", e.g. Germany, Netherlands; failover via Google endpoint in the USA)
- Amazon Web Services, Inc. (hosting and generative AI provider, including Anthropic models via AWS according to the Notices q7; Agentforce Speech: AWS Polly/Transcribe)
- Bright Data Inc. (web search for generative AI, only if enabled by the customer)
- SuSea, Inc. (dba You.com; web search for generative AI, only if enabled by the customer)
- Temporal Technologies Inc. (orchestration of background workflows; incl. USA, Germany, UK)
- Eleven Labs Inc. (text-to-speech/speech-to-text, Agentforce Speech Foundations)
- Deepgram, Inc. (speech-to-text, Agentforce Speech Foundations; also self-hosted on AWS)
- Conversations (per conversation)
- OpenAI, L.L.C. (generative AI, USA; on failover rerouting to an Azure endpoint)
- Microsoft Corporation (Microsoft Azure / Azure OpenAI; regions incl. USA, Switzerland, France, Germany, Sweden, UK and others)
- Google LLC (generative AI; "disclosed region closest to Customer's Salesforce Org", e.g. Germany, Netherlands; failover via Google endpoint in the USA)
- Amazon Web Services, Inc. (hosting and generative AI provider, including Anthropic models via AWS according to the Notices q7; Agentforce Speech: AWS Polly/Transcribe)
- Bright Data Inc. (web search for generative AI, only if enabled by the customer)
- SuSea, Inc. (dba You.com; web search for generative AI, only if enabled by the customer)
- Temporal Technologies Inc. (orchestration of background workflows; incl. USA, Germany, UK)
- Eleven Labs Inc. (text-to-speech/speech-to-text, Agentforce Speech Foundations)
- Deepgram, Inc. (speech-to-text, Agentforce Speech Foundations; also self-hosted on AWS)
- Agentforce User License
- OpenAI, L.L.C. (generative AI, USA; on failover rerouting to an Azure endpoint)
- Microsoft Corporation (Microsoft Azure / Azure OpenAI; regions incl. USA, Switzerland, France, Germany, Sweden, UK and others)
- Google LLC (generative AI; "disclosed region closest to Customer's Salesforce Org", e.g. Germany, Netherlands; failover via Google endpoint in the USA)
- Amazon Web Services, Inc. (hosting and generative AI provider, including Anthropic models via AWS according to the Notices q7; Agentforce Speech: AWS Polly/Transcribe)
- Bright Data Inc. (web search for generative AI, only if enabled by the customer)
- SuSea, Inc. (dba You.com; web search for generative AI, only if enabled by the customer)
- Temporal Technologies Inc. (orchestration of background workflows; incl. USA, Germany, UK)
- Eleven Labs Inc. (text-to-speech/speech-to-text, Agentforce Speech Foundations)
- Deepgram, Inc. (speech-to-text, Agentforce Speech Foundations; also self-hosted on AWS)
- Agentforce Add-ons (Sales, Service, Field Service, Operations / Industries)
- OpenAI, L.L.C. (generative AI, USA; on failover rerouting to an Azure endpoint)
- Microsoft Corporation (Microsoft Azure / Azure OpenAI; regions incl. USA, Switzerland, France, Germany, Sweden, UK and others)
- Google LLC (generative AI; "disclosed region closest to Customer's Salesforce Org", e.g. Germany, Netherlands; failover via Google endpoint in the USA)
- Amazon Web Services, Inc. (hosting and generative AI provider, including Anthropic models via AWS according to the Notices q7; Agentforce Speech: AWS Polly/Transcribe)
- Bright Data Inc. (web search for generative AI, only if enabled by the customer)
- SuSea, Inc. (dba You.com; web search for generative AI, only if enabled by the customer)
- Temporal Technologies Inc. (orchestration of background workflows; incl. USA, Germany, UK)
- Eleven Labs Inc. (text-to-speech/speech-to-text, Agentforce Speech Foundations)
- Deepgram, Inc. (speech-to-text, Agentforce Speech Foundations; also self-hosted on AWS)
- Agentforce Max Editions (Sales/Service/Industries)
- OpenAI, L.L.C. (generative AI, USA; on failover rerouting to an Azure endpoint)
- Microsoft Corporation (Microsoft Azure / Azure OpenAI; regions incl. USA, Switzerland, France, Germany, Sweden, UK and others)
- Google LLC (generative AI; "disclosed region closest to Customer's Salesforce Org", e.g. Germany, Netherlands; failover via Google endpoint in the USA)
- Amazon Web Services, Inc. (hosting and generative AI provider, including Anthropic models via AWS according to the Notices q7; Agentforce Speech: AWS Polly/Transcribe)
- Bright Data Inc. (web search for generative AI, only if enabled by the customer)
- SuSea, Inc. (dba You.com; web search for generative AI, only if enabled by the customer)
- Temporal Technologies Inc. (orchestration of background workflows; incl. USA, Germany, UK)
- Eleven Labs Inc. (text-to-speech/speech-to-text, Agentforce Speech Foundations)
- Deepgram, Inc. (speech-to-text, Agentforce Speech Foundations; also self-hosted on AWS)
Writer- Starter
- Amazon Web Services (cloud): USA, EU
- Google Cloud Platform (cloud): USA, EU
- Microsoft Azure (infrastructure): USA
- Baseten (infrastructure): USA
- Cloudflare (infrastructure): worldwide
- Daytona (infrastructure): USA, EU
- Elastic Cloud (infrastructure): USA
- OpenRouter (infrastructure): USA
- Parasail (infrastructure): USA, EU
- Turbopuffer (infrastructure): USA, EU
- Exa.ai (web search): USA
- Tavily (web search): USA
- Recall.ai (services and support): USA, EU
- Snowflake (data warehouse): USA
- Fullstory, Omni, Segment (analytics): USA
- Pylon (customer support): USA
- Sendgrid (email): USA
- Stripe (billing): USA
- Writer, Inc. group companies (services and support): worldwide
- Enterprise
- Amazon Web Services (cloud): USA, EU
- Google Cloud Platform (cloud): USA, EU
- Microsoft Azure (infrastructure): USA
- Baseten (infrastructure): USA
- Cloudflare (infrastructure): worldwide
- Daytona (infrastructure): USA, EU
- Elastic Cloud (infrastructure): USA
- OpenRouter (infrastructure): USA
- Parasail (infrastructure): USA, EU
- Turbopuffer (infrastructure): USA, EU
- Exa.ai (web search): USA
- Tavily (web search): USA
- Recall.ai (services and support): USA, EU
- Snowflake (data warehouse): USA
- Fullstory, Omni, Segment (analytics): USA
- Pylon (customer support): USA
- Sendgrid (email): USA
- Stripe (billing): USA
- Writer, Inc. group companies (services and support): worldwide
- Salesforce Foundations (start Agentforce free of charge)
Retention
- differs by tool
- Salesforce Einstein / AgentforceExternal LLM providers: Zero Data…all 6 plans
- WriterTrust page: 'zero data retention' approachall 2 plans
- Salesforce Einstein / Agentforce
- Salesforce Foundations (start Agentforce free of charge)External LLM providers: Zero Data Retention according to the Trust page; according to the Notices, no retention or use beyond automated safety classification (q7). After the end of the contract (SPARC, q8): return on request within 30 days; customer data may then remain in inactive status for up to 120 days and is subsequently overwritten or deleted within 120 days.
- Flex Credits (consumption-based)External LLM providers: Zero Data Retention according to the Trust page; according to the Notices, no retention or use beyond automated safety classification (q7). After the end of the contract (SPARC, q8): return on request within 30 days; customer data may then remain in inactive status for up to 120 days and is subsequently overwritten or deleted within 120 days.
- Conversations (per conversation)External LLM providers: Zero Data Retention according to the Trust page; according to the Notices, no retention or use beyond automated safety classification (q7). After the end of the contract (SPARC, q8): return on request within 30 days; customer data may then remain in inactive status for up to 120 days and is subsequently overwritten or deleted within 120 days.
- Agentforce User LicenseExternal LLM providers: Zero Data Retention according to the Trust page; according to the Notices, no retention or use beyond automated safety classification (q7). After the end of the contract (SPARC, q8): return on request within 30 days; customer data may then remain in inactive status for up to 120 days and is subsequently overwritten or deleted within 120 days.
- Agentforce Add-ons (Sales, Service, Field Service, Operations / Industries)External LLM providers: Zero Data Retention according to the Trust page; according to the Notices, no retention or use beyond automated safety classification (q7). After the end of the contract (SPARC, q8): return on request within 30 days; customer data may then remain in inactive status for up to 120 days and is subsequently overwritten or deleted within 120 days.
- Agentforce Max Editions (Sales/Service/Industries)External LLM providers: Zero Data Retention according to the Trust page; according to the Notices, no retention or use beyond automated safety classification (q7). After the end of the contract (SPARC, q8): return on request within 30 days; customer data may then remain in inactive status for up to 120 days and is subsequently overwritten or deleted within 120 days.
Writer- StarterTrust page: 'zero data retention' approach; data is stored only for as long as needed to use the platform. Help centre 'Setting up data retention': automatic deletion schedules only 'on certain Enterprise plans'; the default is 'No automatic deletion', content is kept until users delete it manually. Terms of Use: after termination no obligation to retain; WRITER may delete Materials. DPA section 9: return or deletion of personal data upon the customer's written request, unless the law requires otherwise.
- EnterpriseTrust page: 'zero data retention' approach. Help centre 'Setting up data retention' (on certain Enterprise plans): default 'No automatic deletion'; org admins can set deletion after 1, 3, 6 or 12 months for docs, outputs, uploaded files, chat sessions and WRITER Meet notes (Knowledge Graph files excluded). Platform Services Agreement section 9: Customer Materials can be exported for up to 30 days after the end of the contract upon written request, after which WRITER may delete them; upon written request, destruction within 90 days. DPA section 9: return or deletion of personal data at the customer's request.
Price
- differs by tool
- Salesforce Einstein / Agentforce
- 0 USDSalesforce Foundations (start Agentforce free of charge)
- 500 USDFlex Credits (consumption-based)
- 2 USDConversations (per conversation)
- 5 USD/user/moAgentforce User License
- 125 USD/user/mo… (further prices in the details)Agentforce Add-ons (Sales, Service, Field Service, Operations / Industries)
- from 550 USD/user/moAgentforce Max Editions (Sales/Service/Industries)
- Writer
- not publicly documentedStarter
- customEnterprise
- Salesforce Einstein / Agentforce
- Salesforce Foundations (start Agentforce free of charge)
USD 0 (Salesforce Foundations, incl. Agentforce Builder, Prompt Builder, Agentforce Coworker and others; as of 2026-10-14)
- Flex Credits (consumption-based)
USD 500 per 100,000 Flex Credits (as of 2026-10-14; pricing page shows a USD/EUR converter, EUR 500 per 100k)
- Conversations (per conversation)
USD 2 per conversation; for customer-facing agents, cannot be used in the same org as Flex Credits (as of 2026-10-14)
- Agentforce User License
USD 5 per user/month, requires Flex Credits (as of 2026-10-14)
- Agentforce Add-ons (Sales, Service, Field Service, Operations / Industries)
USD 125 per user/month (Sales/Service/Field Service/Operations add-ons) or USD 150 per user/month (Industries add-ons), unlimited employee agent usage (as of 2026-10-14)
- Agentforce Max Editions (Sales/Service/Industries)
from USD 550 per user/month, includes Agentforce add-on and 2.75 million Flex Credits per org/year (as of 2026-10-14). Sales Cloud pricing page (as of 2026-10-18): Max USD 550 or EUR 550 per user/month, billed annually, no indication whether VAT is included (q9)
Writer- Starter
not publicly documented (the pricing page shows no price; according to the FAQ, monthly or annual billing per seat with fixed credit limits; 14-day free trial, no credit card required)
- Enterprise
Custom, contact sales (pricing page)
- Salesforce Foundations (start Agentforce free of charge)
- Salesforce Einstein / Agentforceyesall 6 plans
- Writeryesall 2 plans
- Salesforce Einstein / Agentforce
- Salesforce Foundations (start Agentforce free of charge)
yes
- Flex Credits (consumption-based)
yes
- Conversations (per conversation)
yes
- Agentforce User License
yes
- Agentforce Add-ons (Sales, Service, Field Service, Operations / Industries)
yes
- Agentforce Max Editions (Sales/Service/Industries)
yes
Writer- Starter
yes (WRITER Agent for chat and automation, up to 5 users, up to 5 Playbooks, up to 3 scheduled routines, 1 team personality profile, basic connectors; AI Studio with limited access)
- Enterprise
yes (any number of users and teams, unlimited Playbooks, advanced orchestration, audit logs, SSO/SAML, SCIM, 'Works with preferred LLMs')
- Salesforce Foundations (start Agentforce free of charge)
Evidence
- Salesforce Einstein / Agentforce8 sources
- Writer8 sources
- Salesforce Einstein / Agentforce
- Trusted AI / Einstein Trust LayerTrust Center, retrieved 18 Oct 2026
- Salesforce Infrastructure and Sub-processors (Published 2026-10-02)Sub-processor list, retrieved 18 Oct 2026
- Salesforce Data Processing Addendum (Revision August 2026)DPA, retrieved 14 Oct 2026
- Agentforce PricingPricing page, retrieved 18 Oct 2026
- Trust and Compliance DocumentationDocumentation, retrieved 18 Oct 2026
- Einstein Platform Notices and License Information (Published 2026-05-22)Documentation, retrieved 18 Oct 2026
- Einstein Platform Security, Privacy and Architecture (Published 2026-07-24)Documentation, retrieved 18 Oct 2026
- Sales Cloud PricingPricing page, retrieved 18 Oct 2026
Writer- Plans & PricingPricing page, retrieved 18 Oct 2026
- Security and trust at WRITERTrust Center, retrieved 18 Oct 2026
- Privacy Policy (Effective Date April 17, 2026)Privacy notice, retrieved 14 Oct 2026
- Subprocessors (Last Updated October 14, 2026)Sub-processor list, retrieved 18 Oct 2026
- Data Processing Agreement (as of 2025-12-04)DPA, retrieved 18 Oct 2026
- Terms of Use (Version June 5, 2026)Terms and conditions, retrieved 18 Oct 2026
- Platform Services Agreement (Version August 5, 2026)Terms and conditions, retrieved 18 Oct 2026
- Setting up data retentionHelp centre, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Salesforce Einstein / Agentforce, Writer. All tools in the category: Business software.