Otter.ai vs. Zoom AI Companion: data protection per plan
Otter.ai (4 plans) and Zoom AI Companion (2 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Otter.ai | Zoom AI Companion |
|---|---|---|
| Provider based in | Delaware corporation, registered address 800 W El Camino Real, Suite 170, Mountain View, CA 94040, USA | San Jose, CA, USA |
| Plans recorded | 4 | 2 |
| Hosting | US only: all 4 plans | EU option: all 2 plans |
| Training on inputs | yes: Basic, Pronot documented: Businessno: Enterprise | no: all 2 plans |
| DPA | yes: all 4 plans | yes: all 2 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Otter.ai Business vs. Zoom AI Companion ZoomMate
| Feature | Otter.aiBusiness | Zoom AI CompanionZoomMate (paid) |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (automatically) Provider’s DPA | yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference) Provider’s DPA |
| differs by plan | not publicly documented | no |
| Details: Training on inputs | Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing. | Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models." |
| differs by plan | US only | EU option |
| Details: Data residency | See Basic. | Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | See Basic | Third-party model providers |
| Details: Data retention | See Basic. | Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature. |
| differs by plan | 30 USD/user/mo… (further prices in the details) | 20.00 USD/user/mo… (further prices in the details) |
| Details: Price | USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18) | 20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14) |
| yes | yes | |
| Details: AI features included | yes | yes |
| 7 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Otter.ai Businessyes
- Zoom AI Companion ZoomMateyes
- Zoom AI Companion ZoomMate
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA
Training
- differs by plan
- Otter.ai Businessnot publicly documented
- Zoom AI Companion ZoomMateno
- Otter.ai Business
Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing.
Zoom AI Companion ZoomMateDocumentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
Hosting
- differs by plan
- Otter.ai BusinessUS only
- Zoom AI Companion ZoomMateEU option
- Otter.ai Business
See Basic.
Zoom AI Companion ZoomMateProcessing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
Sub-processors
- Otter.ai Businesslist available
- Zoom AI Companion ZoomMatelist available
- Zoom AI Companion ZoomMate
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
Retention
- differs by plan
- Otter.ai BusinessSee Basic
- Zoom AI Companion ZoomMateThird-party model providers
- Otter.ai BusinessSee Basic.Zoom AI Companion ZoomMateThird-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
Price
- differs by plan
- Otter.ai Business30 USD/user/mo… (further prices in the details)
- Zoom AI Companion ZoomMate20.00 USD/user/mo… (further prices in the details)
- Otter.ai Business
USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18)
Zoom AI Companion ZoomMate20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14)
- Otter.ai Businessyes
- Zoom AI Companion ZoomMateyes
- Otter.ai Business
yes
Zoom AI Companion ZoomMateyes
Evidence
- Otter.ai Business7 sources
- Zoom AI Companion ZoomMate9 sources
- Otter.ai Business
- Privacy Policy (effective 2026-06-16)Privacy notice, retrieved 18 Oct 2026
- Terms of Service incl. DPA (effective 2025-09-19)Terms and conditions, retrieved 14 Oct 2026
- Privacy & SecurityTrust Center, retrieved 18 Oct 2026
- PricingPricing page, retrieved 18 Oct 2026
- Subprocessors (effective 2026-03-31)Sub-processor list, retrieved 14 Oct 2026
- Otter AI Chat FAQs (Help Center, updated 2026-10-18)Documentation, retrieved 18 Oct 2026
- Provide feedback to Otter (Help Center, updated 2026-09-16)Documentation, retrieved 19 Oct 2026
Zoom AI Companion ZoomMate- ZoomMate / Zoom AIPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation, retrieved 18 Oct 2026
- Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice, retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list, retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024)DPA, retrieved 18 Oct 2026
- ZoomMate PricingPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation, retrieved 18 Oct 2026
| Feature | Otter.ai | Zoom AI Companion |
|---|---|---|
| yesall 4 plans | yesall 2 plans | |
| Details: DPA available |
|
|
| differs by tool |
| noall 2 plans |
| Details: Training on inputs |
|
|
| differs by tool | US onlyall 4 plans | EU optionall 2 plans |
| Details: Data residency |
|
|
| list availableall 4 plans | list availableall 2 plans | |
| Details: List published |
|
|
| differs by tool |
| Third-party model providersall 2 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 4 plans | yesall 2 plans | |
| Details: AI features included |
|
|
| 9 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Otter.aiyesall 4 plans
- Zoom AI Companionyesall 2 plans
- Otter.ai
- Basic (Free)
yes (automatically)
Provider’s DPA - Pro
yes (automatically)
Provider’s DPA - Business
yes (automatically)
Provider’s DPA - Enterprise
yes (automatically)
Provider’s DPA
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA - ZoomMate (paid)
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA
- Basic (Free)
Training
- differs by tool
- Otter.ai
- yesBasic (Free), Pro
- not publicly documentedBusiness
- noEnterprise
- Zoom AI Companionnoall 2 plans
- Otter.ai
- Basic (Free)
Privacy policy (purpose 'Improve and monitor the Services'): 'training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)'. Privacy & Security page: 'Otter uses a proprietary method to de-identify user data before training our models'. The privacy policy and Privacy & Security do not mention an opt-out switch. In these passages the documentation does not differentiate by plan. Privacy & Security additionally states that imported customer data 'will not be used to create, train, or improve our machine learning or artificial intelligence models' (refers to imported data, not to recordings/transcripts). Terms 18.4 permits the use of aggregated/de-identified data 'for machine learning and training'. Help Center 'Provide feedback to Otter' (q9, updated 2026-09-16): under Account Settings > Meetings > 'Feedback and Training' / 'Help improve Otter', the user chooses whether Otter and its third-party providers may 'access your conversations for training and product improvement, including through human review' ('Allow sharing' or 'Don't allow sharing'; can be changed at any time; as long as nothing has been chosen, the setting shows 'Select an option'). Whether this setting also covers the training on de-identified recordings and transcripts described in the privacy policy is not documented. AI Chat FAQ: 'Our 3rd-party AI service providers do not train on user data or use it for training.'
- Pro
See Basic; the privacy policy does not differentiate for Pro. According to the sub-processor list, subcontractors (Anthropic, OpenAI) may not use customer data to train their own models.
- Business
Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing.
- Enterprise
Help Center 'Enterprise Admin Controls Overview' (updated 2026-07-17): 'By default, Enterprise workspaces are opted out of AI model training.' Recordings, transcripts and notes are processed only for features within the workspace; opt-in to training only via the Otter Account Manager. Pricing page lists 'Enterprise-grade security & controls', SSO and SCIM (each from a 100-user licence), Domain Capture, HIPAA (add-on).
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
- ZoomMate (paid)
Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
- Basic (Free)
Hosting
- differs by tool
- Otter.aiUS onlyall 4 plans
- Zoom AI CompanionEU optionall 2 plans
- Otter.ai
- Basic (Free)
Sub-processor list: AWS as 'Cloud service provider and customer data storage platform', country United States; all other entries also US, one additionally Philippines/Honduras (support). Privacy & Security page: storage on AWS S3 with AES-256. EU option not documented.
- Pro
See Basic.
- Business
See Basic.
- Enterprise
See Basic; no EU option documented.
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
- ZoomMate (paid)
Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
- Basic (Free)
Sub-processors
- Otter.ailist availableall 4 plans
- Zoom AI Companionlist availableall 2 plans
- Otter.ai
- Basic (Free)
- Amazon Web Services (storage)
- Google Cloud Platform
- Crusoe
- Anthropic (AI)
- OpenAI (evaluation)
- Zendesk
- Intercom
- Stripe
- Zuora
- Slack
- OneSignal
- Workato
- WorkOS
- Crescendo (US/Philippines/Honduras)
- Research Transcriptions (data annotation)
- PlanHat
- On24
- Pro
- see Basic
- Business
- see Basic
- Enterprise
- see Basic
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
- ZoomMate (paid)
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
- Basic (Free)
Retention
- differs by tool
- Otter.ai
- Deleted conversations go to the trash and…Basic (Free)
- See BasicPro, Business
- Trash as for BasicEnterprise
- Zoom AI CompanionThird-party model providersall 2 plans
- Otter.ai
- Basic (Free)Deleted conversations go to the trash and are automatically deleted there after 30 days (Privacy & Security). Otherwise privacy policy: 'for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law'; no fixed periods stated for active data/audio. 'Custom data retention' is marked only for Enterprise in the pricing comparison.
- ProSee Basic; Pro plan includes 'Unlimited storage' (pricing page).
- BusinessSee Basic.
- EnterpriseTrash as for Basic (30 days). 'Custom data retention' only for Enterprise according to the pricing comparison: admins have a period of 24 hours or more set up via the Otter account manager, which can be set separately for audio/video and transcripts; older conversations are deleted immediately on activation, thereafter 'guaranteed to be removed within 48 hours' after the period expires (Help Center 'Set a custom Data Retention policy', section Enterprise workspace settings, updated 2026-10-16).
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
- ZoomMate (paid)Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
Price
- differs by tool
- Otter.ai
- FreeBasic (Free)
- 16.99 USD/user/mo… (further prices in the details)Pro
- 30 USD/user/mo… (further prices in the details)Business
- customEnterprise
- Zoom AI Companion
- freeZoomMate Basic (included in Workplace Basic)
- 20.00 USD/user/mo… (further prices in the details)ZoomMate (paid)
- Otter.ai
- Basic (Free)
Free; 300 minutes/month (shared allowance), 30 min per conversation, 3 file imports in total (prices in USD, as of 2026-10-14)
- Pro
List price USD 16.99/user/month with monthly payment or USD 8.33/user/month with annual payment; according to the pricing page, the USD 8.49 / 4.17 shown with an asterisk apply only with a credit card issued in India. 1,200 minutes/month, up to 90 min per meeting (as of 2026-10-14)
- Business
USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18)
- Enterprise
Price on request (demo required; as of 2026-10-14)
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
free (included in Workplace Basic, as of 2026-10-14)
- ZoomMate (paid)
20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14)
- Basic (Free)
- Otter.aiyesall 4 plans
- Zoom AI Companionyesall 2 plans
- Otter.ai
- Basic (Free)
yes
- Pro
yes
- Business
yes
- Enterprise
yes
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
yes (limited: 3 meeting summaries/month, 20 AI queries/month, further usage caps, e.g. for AI notes and Agentic Search)
- ZoomMate (paid)
yes
- Basic (Free)
Evidence
- Otter.ai9 sources
- Zoom AI Companion9 sources
- Otter.ai
- Privacy Policy (effective 2026-06-16)Privacy notice, retrieved 18 Oct 2026
- Terms of Service incl. DPA (effective 2025-09-19)Terms and conditions, retrieved 14 Oct 2026
- Privacy & SecurityTrust Center, retrieved 18 Oct 2026
- PricingPricing page, retrieved 18 Oct 2026
- Subprocessors (effective 2026-03-31)Sub-processor list, retrieved 14 Oct 2026
- Enterprise Admin Controls Overview (Help Center, updated 2026-07-17)Documentation, retrieved 14 Oct 2026
- Set a custom Data Retention policy (Help Center, updated 2026-10-16)Documentation, retrieved 18 Oct 2026
- Otter AI Chat FAQs (Help Center, updated 2026-10-18)Documentation, retrieved 18 Oct 2026
- Provide feedback to Otter (Help Center, updated 2026-09-16)Documentation, retrieved 19 Oct 2026
Zoom AI Companion- ZoomMate / Zoom AIPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation, retrieved 18 Oct 2026
- Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice, retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list, retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024)DPA, retrieved 18 Oct 2026
- ZoomMate PricingPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Otter.ai, Zoom AI Companion. All tools in the category: Meetings & transcription.