tl;dv vs. Zoom AI Companion: data protection per plan
tl;dv (4 plans) and Zoom AI Companion (2 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | tl;dv | Zoom AI Companion |
|---|---|---|
| Provider based in | Tldx Solutions GmbH, Kaiser-Friedrich-Allee 51, 52074 Aachen, Germany | San Jose, CA, USA |
| Plans recorded | 4 | 2 |
| Hosting | EU option: all 4 plans | EU option: all 2 plans |
| Training on inputs | no: all 4 plans | no: all 2 plans |
| DPA | yes: all 4 plans | yes: all 2 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: tl;dv Business vs. Zoom AI Companion ZoomMate
| Feature | tl;dvBusiness | Zoom AI CompanionZoomMate (paid) |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (Data Processing Agreement publicly viewable in the Trust Center, as of 2026-09-11, as a template for signature by the customer; applicability per plan not stated) Provider’s DPA | yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference) Provider’s DPA |
| no | no | |
| Details: Training on inputs | Privacy Policy section 9: tldx does not use customer content (recordings, transcripts, notes) for training/fine-tuning foundation or language models; AI service providers used process content only to provide the service and do not use it to train their general-purpose models. DPA section 1.4.3: 'The Data Processor does not and will not use any of the CLIENT’s data for AI model training.' DPA section 1.5.7: neither Anthropic nor Google Cloud trains on the customer's data under either of the two AI configurations. Security page: 'No customer data is used to train the AI'. Documentation does not differentiate by plan. | Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models." |
| EU option | EU option | |
| Details: Data residency | DPA section 1.4.6 and Trust Center (Subprocessors): storage with Google Cloud (Germany), Wasabi (Germany) and Hetzner (Germany/Finland). AI summaries: according to DPA section 1.5.7, Anthropic is accessed via its direct API, 'used by default, including for users located outside the European Union/European Economic Area'; only if the customer actively selects the EU AI hosting configuration in the account or organisation-wide does the same Anthropic model run via Google Gemini Enterprise Agent Platform (formerly Vertex AI), with the data remaining in the EU. Transcription via AssemblyAI and ElevenLabs, each listed in the Trust Center with the location 'Europe'. Privacy Policy section 5 and the security page additionally name AWS as hosting; the DPA and the Trust Center list do not include AWS. Documentation does not differentiate by plan. | Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Privacy Policy: recordings and… | Third-party model providers |
| Details: Data retention | Privacy Policy: recordings and transcripts for paying users until account deletion; logs 10 days. DPA section 1.5.10: at the end of the contract, deletion or return of all personal data at the choice of the parties; deletion is confirmed in writing. The DPA does not state a fixed retention period. | Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature. |
| differs by plan | 39 EUR/user/mo… (further prices in the details) | 20.00 USD/user/mo… (further prices in the details) |
| Details: Price | EUR 39 per user/month with monthly billing; EUR 29 per user/month with annual billing (structured price data: EUR 348 per seat/year) (pricing page; no indication whether VAT is included) | 20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14) |
| yes | yes | |
| Details: AI features included | yes | yes |
| 6 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- tl;dv Businessyes
- Zoom AI Companion ZoomMateyes
- tl;dv Business
yes (Data Processing Agreement publicly viewable in the Trust Center, as of 2026-09-11, as a template for signature by the customer; applicability per plan not stated)
Provider’s DPAZoom AI Companion ZoomMateyes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA
Training
- tl;dv Businessno
- Zoom AI Companion ZoomMateno
- tl;dv Business
Privacy Policy section 9: tldx does not use customer content (recordings, transcripts, notes) for training/fine-tuning foundation or language models; AI service providers used process content only to provide the service and do not use it to train their general-purpose models. DPA section 1.4.3: 'The Data Processor does not and will not use any of the CLIENT’s data for AI model training.' DPA section 1.5.7: neither Anthropic nor Google Cloud trains on the customer's data under either of the two AI configurations. Security page: 'No customer data is used to train the AI'. Documentation does not differentiate by plan.
Zoom AI Companion ZoomMateDocumentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
Hosting
- tl;dv BusinessEU option
- Zoom AI Companion ZoomMateEU option
- tl;dv Business
DPA section 1.4.6 and Trust Center (Subprocessors): storage with Google Cloud (Germany), Wasabi (Germany) and Hetzner (Germany/Finland). AI summaries: according to DPA section 1.5.7, Anthropic is accessed via its direct API, 'used by default, including for users located outside the European Union/European Economic Area'; only if the customer actively selects the EU AI hosting configuration in the account or organisation-wide does the same Anthropic model run via Google Gemini Enterprise Agent Platform (formerly Vertex AI), with the data remaining in the EU. Transcription via AssemblyAI and ElevenLabs, each listed in the Trust Center with the location 'Europe'. Privacy Policy section 5 and the security page additionally name AWS as hosting; the DPA and the Trust Center list do not include AWS. Documentation does not differentiate by plan.
Zoom AI Companion ZoomMateProcessing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
Sub-processors
- tl;dv Businesslist available
- Zoom AI Companion ZoomMatelist available
- tl;dv Business
- Google Cloud Platform – cloud and AI infrastructure (Europe; DPA: Google Cloud EMEA Limited, Germany)
- Wasabi – data storage for recordings and metadata (Europe; DPA: Germany)
- Hetzner – infrastructure/hosting (Europe; DPA: Germany)
- Cloudflare – DNS, load balancing, DDoS protection, WAF (Worldwide (Local to Customers); DPA: data centres in Finland, Germany, Ireland and France)
- AssemblyAI – transcription for paying customers (Europe)
- ElevenLabs – transcription for paying customers (Europe)
- Anthropic – AI models (Trust Center: US, EU alternative via Google Agent Platform; DPA table states 'Germany')
- Vanta – security and compliance monitoring (Europe; according to the DPA no customer data)
- Paragon – integration platform (Europe; DPA: European Union)
- CustomerIO – marketing (Europe)
- Cello – referral programme (Europe; DPA: Germany)
- GitLab – version control (US)
- HubSpot – CRM/marketing (European Union / Germany; DPA: Ireland)
- Intercom – customer support (US; DPA: 'In contact to move over to EU data centers')
- Stripe – payments (Worldwide; DPA: Stripe Payments Europe, European Union)
- Abicom – security audits, penetration testing, GDPR support (France)
Zoom AI Companion ZoomMate- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
Retention
- differs by plan
- tl;dv BusinessPrivacy Policy: recordings and…
- Zoom AI Companion ZoomMateThird-party model providers
- tl;dv BusinessPrivacy Policy: recordings and transcripts for paying users until account deletion; logs 10 days. DPA section 1.5.10: at the end of the contract, deletion or return of all personal data at the choice of the parties; deletion is confirmed in writing. The DPA does not state a fixed retention period.Zoom AI Companion ZoomMateThird-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
Price
- differs by plan
- tl;dv Business39 EUR/user/mo… (further prices in the details)
- Zoom AI Companion ZoomMate20.00 USD/user/mo… (further prices in the details)
- tl;dv Business
EUR 39 per user/month with monthly billing; EUR 29 per user/month with annual billing (structured price data: EUR 348 per seat/year) (pricing page; no indication whether VAT is included)
Zoom AI Companion ZoomMate20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14)
- tl;dv Businessyes
- Zoom AI Companion ZoomMateyes
- tl;dv Business
yes
Zoom AI Companion ZoomMateyes
Evidence
- tl;dv Business6 sources
- Zoom AI Companion ZoomMate9 sources
- tl;dv Business
- Pricing (rendered in browser, monthly and annual view)Pricing page, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-09-09)Privacy notice, retrieved 18 Oct 2026
- Terms of Use (effective 2026-05-18)Terms and conditions, retrieved 8 Oct 2026
- Security CommitmentTrust Center, retrieved 18 Oct 2026
- Trust Center: Data Processing Agreement (last updated 2026-09-11)DPA, retrieved 18 Oct 2026
- Trust Center: Subprocessors (16 entries with location)Sub-processor list, retrieved 18 Oct 2026
Zoom AI Companion ZoomMate- ZoomMate / Zoom AIPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation, retrieved 18 Oct 2026
- Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice, retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list, retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024)DPA, retrieved 18 Oct 2026
- ZoomMate PricingPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation, retrieved 18 Oct 2026
| Feature | tl;dv | Zoom AI Companion |
|---|---|---|
| yesall 4 plans | yesall 2 plans | |
| Details: DPA available |
|
|
| noall 4 plans | noall 2 plans | |
| Details: Training on inputs |
|
|
| EU optionall 4 plans | EU optionall 2 plans | |
| Details: Data residency |
|
|
| list availableall 4 plans | list availableall 2 plans | |
| Details: List published |
|
|
| differs by tool |
| Third-party model providersall 2 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 4 plans | yesall 2 plans | |
| Details: AI features included |
|
|
| 6 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- tl;dvyesall 4 plans
- Zoom AI Companionyesall 2 plans
- tl;dv
- Free
yes (Data Processing Agreement publicly viewable in the Trust Center, as of 2026-09-11, as a template for signature by the customer; applicability per plan not stated)
Provider’s DPA - Pro
yes (Data Processing Agreement publicly viewable in the Trust Center, as of 2026-09-11, as a template for signature by the customer; applicability per plan not stated)
Provider’s DPA - Business
yes (Data Processing Agreement publicly viewable in the Trust Center, as of 2026-09-11, as a template for signature by the customer; applicability per plan not stated)
Provider’s DPA - Enterprise
yes (Data Processing Agreement publicly viewable in the Trust Center, as of 2026-09-11, as a template for signature by the customer; applicability per plan not stated)
Provider’s DPA
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA - ZoomMate (paid)
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA
- Free
Training
- tl;dvnoall 4 plans
- Zoom AI Companionnoall 2 plans
- tl;dv
- Free
Privacy Policy section 9: tldx does not use customer content (recordings, transcripts, notes) for training/fine-tuning foundation or language models; AI service providers used process content only to provide the service and do not use it to train their general-purpose models. DPA section 1.4.3: 'The Data Processor does not and will not use any of the CLIENT’s data for AI model training.' DPA section 1.5.7: neither Anthropic nor Google Cloud trains on the customer's data under either of the two AI configurations. Security page: 'No customer data is used to train the AI'. Documentation does not differentiate by plan.
- Pro
Privacy Policy section 9: tldx does not use customer content (recordings, transcripts, notes) for training/fine-tuning foundation or language models; AI service providers used process content only to provide the service and do not use it to train their general-purpose models. DPA section 1.4.3: 'The Data Processor does not and will not use any of the CLIENT’s data for AI model training.' DPA section 1.5.7: neither Anthropic nor Google Cloud trains on the customer's data under either of the two AI configurations. Security page: 'No customer data is used to train the AI'. Documentation does not differentiate by plan.
- Business
Privacy Policy section 9: tldx does not use customer content (recordings, transcripts, notes) for training/fine-tuning foundation or language models; AI service providers used process content only to provide the service and do not use it to train their general-purpose models. DPA section 1.4.3: 'The Data Processor does not and will not use any of the CLIENT’s data for AI model training.' DPA section 1.5.7: neither Anthropic nor Google Cloud trains on the customer's data under either of the two AI configurations. Security page: 'No customer data is used to train the AI'. Documentation does not differentiate by plan.
- Enterprise
Privacy Policy section 9: tldx does not use customer content (recordings, transcripts, notes) for training/fine-tuning foundation or language models; AI service providers used process content only to provide the service and do not use it to train their general-purpose models. DPA section 1.4.3: 'The Data Processor does not and will not use any of the CLIENT’s data for AI model training.' DPA section 1.5.7: neither Anthropic nor Google Cloud trains on the customer's data under either of the two AI configurations. Security page: 'No customer data is used to train the AI'. Documentation does not differentiate by plan.
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
- ZoomMate (paid)
Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
- Free
Hosting
- tl;dvEU optionall 4 plans
- Zoom AI CompanionEU optionall 2 plans
- tl;dv
- Free
DPA section 1.4.6 and Trust Center (Subprocessors): storage with Google Cloud (Germany), Wasabi (Germany) and Hetzner (Germany/Finland). AI summaries: according to DPA section 1.5.7, Anthropic is accessed via its direct API, 'used by default, including for users located outside the European Union/European Economic Area'; only if the customer actively selects the EU AI hosting configuration in the account or organisation-wide does the same Anthropic model run via Google Gemini Enterprise Agent Platform (formerly Vertex AI), with the data remaining in the EU. Transcription via AssemblyAI and ElevenLabs, each listed in the Trust Center with the location 'Europe'. Privacy Policy section 5 and the security page additionally name AWS as hosting; the DPA and the Trust Center list do not include AWS. Documentation does not differentiate by plan.
- Pro
DPA section 1.4.6 and Trust Center (Subprocessors): storage with Google Cloud (Germany), Wasabi (Germany) and Hetzner (Germany/Finland). AI summaries: according to DPA section 1.5.7, Anthropic is accessed via its direct API, 'used by default, including for users located outside the European Union/European Economic Area'; only if the customer actively selects the EU AI hosting configuration in the account or organisation-wide does the same Anthropic model run via Google Gemini Enterprise Agent Platform (formerly Vertex AI), with the data remaining in the EU. Transcription via AssemblyAI and ElevenLabs, each listed in the Trust Center with the location 'Europe'. Privacy Policy section 5 and the security page additionally name AWS as hosting; the DPA and the Trust Center list do not include AWS. Documentation does not differentiate by plan.
- Business
DPA section 1.4.6 and Trust Center (Subprocessors): storage with Google Cloud (Germany), Wasabi (Germany) and Hetzner (Germany/Finland). AI summaries: according to DPA section 1.5.7, Anthropic is accessed via its direct API, 'used by default, including for users located outside the European Union/European Economic Area'; only if the customer actively selects the EU AI hosting configuration in the account or organisation-wide does the same Anthropic model run via Google Gemini Enterprise Agent Platform (formerly Vertex AI), with the data remaining in the EU. Transcription via AssemblyAI and ElevenLabs, each listed in the Trust Center with the location 'Europe'. Privacy Policy section 5 and the security page additionally name AWS as hosting; the DPA and the Trust Center list do not include AWS. Documentation does not differentiate by plan.
- Enterprise
DPA section 1.4.6 and Trust Center (Subprocessors): storage with Google Cloud (Germany), Wasabi (Germany) and Hetzner (Germany/Finland). AI summaries: according to DPA section 1.5.7, Anthropic is accessed via its direct API, 'used by default, including for users located outside the European Union/European Economic Area'; only if the customer actively selects the EU AI hosting configuration in the account or organisation-wide does the same Anthropic model run via Google Gemini Enterprise Agent Platform (formerly Vertex AI), with the data remaining in the EU. Transcription via AssemblyAI and ElevenLabs, each listed in the Trust Center with the location 'Europe'. Privacy Policy section 5 and the security page additionally name AWS as hosting; the DPA and the Trust Center list do not include AWS. The pricing page additionally lists privately hosted AI for Enterprise; details not publicly documented.
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
- ZoomMate (paid)
Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
- Free
Sub-processors
- tl;dvlist availableall 4 plans
- Zoom AI Companionlist availableall 2 plans
- tl;dv
- Free
- Google Cloud Platform – cloud and AI infrastructure (Europe; DPA: Google Cloud EMEA Limited, Germany)
- Wasabi – data storage for recordings and metadata (Europe; DPA: Germany)
- Hetzner – infrastructure/hosting (Europe; DPA: Germany)
- Cloudflare – DNS, load balancing, DDoS protection, WAF (Worldwide (Local to Customers); DPA: data centres in Finland, Germany, Ireland and France)
- AssemblyAI – transcription for paying customers (Europe)
- ElevenLabs – transcription for paying customers (Europe)
- Anthropic – AI models (Trust Center: US, EU alternative via Google Agent Platform; DPA table states 'Germany')
- Vanta – security and compliance monitoring (Europe; according to the DPA no customer data)
- Paragon – integration platform (Europe; DPA: European Union)
- CustomerIO – marketing (Europe)
- Cello – referral programme (Europe; DPA: Germany)
- GitLab – version control (US)
- HubSpot – CRM/marketing (European Union / Germany; DPA: Ireland)
- Intercom – customer support (US; DPA: 'In contact to move over to EU data centers')
- Stripe – payments (Worldwide; DPA: Stripe Payments Europe, European Union)
- Abicom – security audits, penetration testing, GDPR support (France)
- Pro
- Google Cloud Platform – cloud and AI infrastructure (Europe; DPA: Google Cloud EMEA Limited, Germany)
- Wasabi – data storage for recordings and metadata (Europe; DPA: Germany)
- Hetzner – infrastructure/hosting (Europe; DPA: Germany)
- Cloudflare – DNS, load balancing, DDoS protection, WAF (Worldwide (Local to Customers); DPA: data centres in Finland, Germany, Ireland and France)
- AssemblyAI – transcription for paying customers (Europe)
- ElevenLabs – transcription for paying customers (Europe)
- Anthropic – AI models (Trust Center: US, EU alternative via Google Agent Platform; DPA table states 'Germany')
- Vanta – security and compliance monitoring (Europe; according to the DPA no customer data)
- Paragon – integration platform (Europe; DPA: European Union)
- CustomerIO – marketing (Europe)
- Cello – referral programme (Europe; DPA: Germany)
- GitLab – version control (US)
- HubSpot – CRM/marketing (European Union / Germany; DPA: Ireland)
- Intercom – customer support (US; DPA: 'In contact to move over to EU data centers')
- Stripe – payments (Worldwide; DPA: Stripe Payments Europe, European Union)
- Abicom – security audits, penetration testing, GDPR support (France)
- Business
- Google Cloud Platform – cloud and AI infrastructure (Europe; DPA: Google Cloud EMEA Limited, Germany)
- Wasabi – data storage for recordings and metadata (Europe; DPA: Germany)
- Hetzner – infrastructure/hosting (Europe; DPA: Germany)
- Cloudflare – DNS, load balancing, DDoS protection, WAF (Worldwide (Local to Customers); DPA: data centres in Finland, Germany, Ireland and France)
- AssemblyAI – transcription for paying customers (Europe)
- ElevenLabs – transcription for paying customers (Europe)
- Anthropic – AI models (Trust Center: US, EU alternative via Google Agent Platform; DPA table states 'Germany')
- Vanta – security and compliance monitoring (Europe; according to the DPA no customer data)
- Paragon – integration platform (Europe; DPA: European Union)
- CustomerIO – marketing (Europe)
- Cello – referral programme (Europe; DPA: Germany)
- GitLab – version control (US)
- HubSpot – CRM/marketing (European Union / Germany; DPA: Ireland)
- Intercom – customer support (US; DPA: 'In contact to move over to EU data centers')
- Stripe – payments (Worldwide; DPA: Stripe Payments Europe, European Union)
- Abicom – security audits, penetration testing, GDPR support (France)
- Enterprise
- Google Cloud Platform – cloud and AI infrastructure (Europe; DPA: Google Cloud EMEA Limited, Germany)
- Wasabi – data storage for recordings and metadata (Europe; DPA: Germany)
- Hetzner – infrastructure/hosting (Europe; DPA: Germany)
- Cloudflare – DNS, load balancing, DDoS protection, WAF (Worldwide (Local to Customers); DPA: data centres in Finland, Germany, Ireland and France)
- AssemblyAI – transcription for paying customers (Europe)
- ElevenLabs – transcription for paying customers (Europe)
- Anthropic – AI models (Trust Center: US, EU alternative via Google Agent Platform; DPA table states 'Germany')
- Vanta – security and compliance monitoring (Europe; according to the DPA no customer data)
- Paragon – integration platform (Europe; DPA: European Union)
- CustomerIO – marketing (Europe)
- Cello – referral programme (Europe; DPA: Germany)
- GitLab – version control (US)
- HubSpot – CRM/marketing (European Union / Germany; DPA: Ireland)
- Intercom – customer support (US; DPA: 'In contact to move over to EU data centers')
- Stripe – payments (Worldwide; DPA: Stripe Payments Europe, European Union)
- Abicom – security audits, penetration testing, GDPR support (France)
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
- ZoomMate (paid)
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
- Free
Retention
- differs by tool
- tl;dv
- Privacy Policy: video/audio recordings…Free
- Privacy Policy: recordings and…Pro, Business
- The Privacy Policy distinguishes only…Enterprise
- Zoom AI CompanionThird-party model providersall 2 plans
- tl;dv
- FreePrivacy Policy: video/audio recordings and transcripts for free users 3 months; logs 10 days; account and profile data until account deletion. DPA section 1.5.10: at the end of the contract, deletion or return of all personal data at the choice of the parties; deletion is confirmed in writing.
- ProPrivacy Policy: recordings and transcripts for paying users until account deletion; logs 10 days. DPA section 1.5.10: at the end of the contract, deletion or return of all personal data at the choice of the parties; deletion is confirmed in writing. The DPA does not state a fixed retention period.
- BusinessPrivacy Policy: recordings and transcripts for paying users until account deletion; logs 10 days. DPA section 1.5.10: at the end of the contract, deletion or return of all personal data at the choice of the parties; deletion is confirmed in writing. The DPA does not state a fixed retention period.
- EnterpriseThe Privacy Policy distinguishes only between free and paying users (paying: recordings and transcripts until account deletion; logs 10 days). DPA section 1.5.10: at the end of the contract, deletion or return of all personal data at the choice of the parties; deletion is confirmed in writing. Enterprise-specific periods not publicly documented.
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
- ZoomMate (paid)Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
Price
- differs by tool
- tl;dv
- 0 EURFree
- 29 EUR/user/mo… (further prices in the details)Pro
- 39 EUR/user/mo… (further prices in the details)Business
- customEnterprise
- Zoom AI Companion
- freeZoomMate Basic (included in Workplace Basic)
- 20.00 USD/user/mo… (further prices in the details)ZoomMate (paid)
- tl;dv
- Free
EUR 0 (pricing page; no indication whether VAT is included)
- Pro
EUR 29 per user/month with monthly billing; EUR 18 per user/month with annual billing (structured price data: EUR 216 per seat/year) (pricing page; no indication whether VAT is included)
- Business
EUR 39 per user/month with monthly billing; EUR 29 per user/month with annual billing (structured price data: EUR 348 per seat/year) (pricing page; no indication whether VAT is included)
- Enterprise
Custom price: the pricing page states 'custom' (Benutzerdefiniert) and refers to contact/demo for prices; no public price
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
free (included in Workplace Basic, as of 2026-10-14)
- ZoomMate (paid)
20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14)
- Free
- tl;dvyesall 4 plans
- Zoom AI Companionyesall 2 plans
- tl;dv
- Free
yes (recording, transcription, AI notes with limits according to the pricing page)
- Pro
yes
- Business
yes
- Enterprise
yes (everything in Business plus, among others, SCIM provisioning, custom SSO, privately hosted AI, company activity logs and optional usage-based pricing according to the pricing page)
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
yes (limited: 3 meeting summaries/month, 20 AI queries/month, further usage caps, e.g. for AI notes and Agentic Search)
- ZoomMate (paid)
yes
- Free
Evidence
- tl;dv6 sources
- Zoom AI Companion9 sources
- tl;dv
- Pricing (rendered in browser, monthly and annual view)Pricing page, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-09-09)Privacy notice, retrieved 18 Oct 2026
- Terms of Use (effective 2026-05-18)Terms and conditions, retrieved 8 Oct 2026
- Security CommitmentTrust Center, retrieved 18 Oct 2026
- Trust Center: Data Processing Agreement (last updated 2026-09-11)DPA, retrieved 18 Oct 2026
- Trust Center: Subprocessors (16 entries with location)Sub-processor list, retrieved 18 Oct 2026
Zoom AI Companion- ZoomMate / Zoom AIPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation, retrieved 18 Oct 2026
- Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice, retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list, retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024)DPA, retrieved 18 Oct 2026
- ZoomMate PricingPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
More comparisons
tl;dv compared with
Zoom AI Companion compared with
Individual pages: tl;dv, Zoom AI Companion. All tools in the category: Meetings & transcription.