Otter.ai vs. Read AI: data protection per plan
Otter.ai (4 plans) and Read AI (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Otter.ai | Read AI |
|---|---|---|
| Provider based in | Delaware corporation, registered address 800 W El Camino Real, Suite 170, Mountain View, CA 94040, USA | Read AI, Inc., 999 Third Ave, Suite 3300, Seattle, WA 98104, USA |
| Plans recorded | 4 | 4 |
| Hosting | US only: all 4 plans | US only: all 4 plans |
| Training on inputs | yes: Basic, Pronot documented: Businessno: Enterprise | no: all 4 plans |
| DPA | yes: all 4 plans | not documented: Freeyes: Pro, Enterprise, Enterprise+ |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Otter.ai Business vs. Read AI Pro
| Feature | Otter.aiBusiness | Read AIPro |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (automatically) Provider’s DPA | yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA) Provider’s DPA |
| differs by plan | not publicly documented | no |
| Details: Training on inputs | Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing. | Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans). |
| US only | US only | |
| Details: Data residency | See Basic. | Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | See Basic | Privacy Policy: for paid accounts, data… |
| Details: Data retention | See Basic. | Privacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice. |
| differs by plan | 30 USD/user/mo… (further prices in the details) | 15 USD/user/mo… (further prices in the details) |
| Details: Price | USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18) | 15 USD per user/month billed annually; 19.75 USD per user/month billed monthly (no indication whether net or gross) |
| yes | yes | |
| Details: AI features included | yes | yes (unlimited meeting transcripts, premium integrations, 100 upload minutes/month; maximum meeting length 4 hours; Workspace access; access to LLMs from Anthropic Claude and OpenAI GPT in search) |
| 7 sources | 8 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Otter.ai Businessyes
- Read AI Proyes
- Read AI Pro
yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA)
Provider’s DPA
Training
- differs by plan
- Otter.ai Businessnot publicly documented
- Read AI Prono
- Otter.ai Business
Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing.
Read AI ProTrust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
Hosting
- Otter.ai BusinessUS only
- Read AI ProUS only
- Otter.ai Business
See Basic.
Read AI ProTrust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
Sub-processors
- Otter.ai Businesslist available
- Read AI Prolist available
- Read AI Pro
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
Retention
- differs by plan
- Otter.ai BusinessSee Basic
- Read AI ProPrivacy Policy: for paid accounts, data…
- Otter.ai BusinessSee Basic.Read AI ProPrivacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice.
Price
- differs by plan
- Otter.ai Business30 USD/user/mo… (further prices in the details)
- Read AI Pro15 USD/user/mo… (further prices in the details)
- Otter.ai Business
USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18)
Read AI Pro15 USD per user/month billed annually; 19.75 USD per user/month billed monthly (no indication whether net or gross)
- Otter.ai Businessyes
- Read AI Proyes
- Otter.ai Business
yes
Read AI Proyes (unlimited meeting transcripts, premium integrations, 100 upload minutes/month; maximum meeting length 4 hours; Workspace access; access to LLMs from Anthropic Claude and OpenAI GPT in search)
Evidence
- Otter.ai Business7 sources
- Read AI Pro8 sources
- Otter.ai Business
- Privacy Policy (effective 2026-06-16)Privacy notice, retrieved 18 Oct 2026
- Terms of Service incl. DPA (effective 2025-09-19)Terms and conditions, retrieved 14 Oct 2026
- Privacy & SecurityTrust Center, retrieved 18 Oct 2026
- PricingPricing page, retrieved 18 Oct 2026
- Subprocessors (effective 2026-03-31)Sub-processor list, retrieved 14 Oct 2026
- Otter AI Chat FAQs (Help Center, updated 2026-10-18)Documentation, retrieved 18 Oct 2026
- Provide feedback to Otter (Help Center, updated 2026-09-16)Documentation, retrieved 19 Oct 2026
Read AI Pro- Plans & PricingPricing page, retrieved 18 Oct 2026
- Privacy Policy (Last Updated: June 29, 2026)Privacy notice, retrieved 18 Oct 2026
- Terms of Service (Last Updated: February 26, 2026)Terms of service, retrieved 18 Oct 2026
- Data Processing AddendumDPA, retrieved 18 Oct 2026
- Trust Center: Subprocessors (25 entries, rendered in browser)Sub-processor list, retrieved 18 Oct 2026
- Read AI Trust Center (Overview)Trust Center, retrieved 18 Oct 2026
- Read AI Trust Center: FAQTrust Center, retrieved 18 Oct 2026
- Privacy: Built Around Privacy & TransparencyPrivacy page, retrieved 18 Oct 2026
| Feature | Otter.ai | Read AI |
|---|---|---|
| differs by tool | yesall 4 plans |
|
| Details: DPA available |
|
|
| differs by tool |
| noall 4 plans |
| Details: Training on inputs |
|
|
| US onlyall 4 plans | US onlyall 4 plans | |
| Details: Data residency |
|
|
| list availableall 4 plans | list availableall 4 plans | |
| Details: List published |
|
|
| differs by tool |
|
|
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 4 plans | yesall 4 plans | |
| Details: AI features included |
|
|
| 9 sources | 8 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- differs by tool
- Otter.aiyesall 4 plans
- Read AI
- not publicly documentedFree
- yesPro, Enterprise, Enterprise+
- Otter.ai
- Basic (Free)
yes (automatically)
Provider’s DPA - Pro
yes (automatically)
Provider’s DPA - Business
yes (automatically)
Provider’s DPA - Enterprise
yes (automatically)
Provider’s DPA
Read AI- Free
not publicly documented for Free accounts (Terms: the DPA applies to the extent an entity or enterprise uses the Services; the privacy page names the DPA only for 'eligible Workspace customers', and according to the pricing page FAQ Free users cannot be part of a Workspace; DPA section 1.6 exempts 'free Services or individual (i.e., non-enterprise) Services' from the ban on processing for purposes such as advertising and profiling)
Provider’s DPA - Pro
yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA)
Provider’s DPA - Enterprise
yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA)
Provider’s DPA - Enterprise+
yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA)
Provider’s DPA
- Basic (Free)
Training
- differs by tool
- Otter.ai
- yesBasic (Free), Pro
- not publicly documentedBusiness
- noEnterprise
- Read AInoall 4 plans
- Otter.ai
- Basic (Free)
Privacy policy (purpose 'Improve and monitor the Services'): 'training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)'. Privacy & Security page: 'Otter uses a proprietary method to de-identify user data before training our models'. The privacy policy and Privacy & Security do not mention an opt-out switch. In these passages the documentation does not differentiate by plan. Privacy & Security additionally states that imported customer data 'will not be used to create, train, or improve our machine learning or artificial intelligence models' (refers to imported data, not to recordings/transcripts). Terms 18.4 permits the use of aggregated/de-identified data 'for machine learning and training'. Help Center 'Provide feedback to Otter' (q9, updated 2026-09-16): under Account Settings > Meetings > 'Feedback and Training' / 'Help improve Otter', the user chooses whether Otter and its third-party providers may 'access your conversations for training and product improvement, including through human review' ('Allow sharing' or 'Don't allow sharing'; can be changed at any time; as long as nothing has been chosen, the setting shows 'Select an option'). Whether this setting also covers the training on de-identified recordings and transcripts described in the privacy policy is not documented. AI Chat FAQ: 'Our 3rd-party AI service providers do not train on user data or use it for training.'
- Pro
See Basic; the privacy policy does not differentiate for Pro. According to the sub-processor list, subcontractors (Anthropic, OpenAI) may not use customer data to train their own models.
- Business
Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing.
- Enterprise
Help Center 'Enterprise Admin Controls Overview' (updated 2026-07-17): 'By default, Enterprise workspaces are opted out of AI model training.' Recordings, transcripts and notes are processed only for features within the workspace; opt-in to training only via the Otter Account Manager. Pricing page lists 'Enterprise-grade security & controls', SSO and SCIM (each from a 100-user licence), Domain Capture, HIPAA (add-on).
Read AI- Free
Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
- Pro
Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
- Enterprise
Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
- Enterprise+
Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
- Basic (Free)
Hosting
- Otter.aiUS onlyall 4 plans
- Read AIUS onlyall 4 plans
- Otter.ai
- Basic (Free)
Sub-processor list: AWS as 'Cloud service provider and customer data storage platform', country United States; all other entries also US, one additionally Philippines/Honduras (support). Privacy & Security page: storage on AWS S3 with AES-256. EU option not documented.
- Pro
See Basic.
- Business
See Basic.
- Enterprise
See Basic; no EU option documented.
Read AI- Free
Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
- Pro
Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
- Enterprise
Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
- Enterprise+
Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
- Basic (Free)
Sub-processors
- Otter.ailist availableall 4 plans
- Read AIlist availableall 4 plans
- Otter.ai
- Basic (Free)
- Amazon Web Services (storage)
- Google Cloud Platform
- Crusoe
- Anthropic (AI)
- OpenAI (evaluation)
- Zendesk
- Intercom
- Stripe
- Zuora
- Slack
- OneSignal
- Workato
- WorkOS
- Crescendo (US/Philippines/Honduras)
- Research Transcriptions (data annotation)
- PlanHat
- On24
- Pro
- see Basic
- Business
- see Basic
- Enterprise
- see Basic
Read AI- Free
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
- Pro
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
- Enterprise
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
- Enterprise+
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
- Basic (Free)
Retention
- differs by tool
- Otter.ai
- Deleted conversations go to the trash and…Basic (Free)
- See BasicPro, Business
- Trash as for BasicEnterprise
- Read AI
- Privacy Policy: audio and video…Free
- Privacy Policy: for paid accounts, data…Pro, Enterprise, Enterprise+
- Otter.ai
- Basic (Free)Deleted conversations go to the trash and are automatically deleted there after 30 days (Privacy & Security). Otherwise privacy policy: 'for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law'; no fixed periods stated for active data/audio. 'Custom data retention' is marked only for Enterprise in the pricing comparison.
- ProSee Basic; Pro plan includes 'Unlimited storage' (pricing page).
- BusinessSee Basic.
- EnterpriseTrash as for Basic (30 days). 'Custom data retention' only for Enterprise according to the pricing comparison: admins have a period of 24 hours or more set up via the Otter account manager, which can be set separately for audio/video and transcripts; older conversations are deleted immediately on activation, thereafter 'guaranteed to be removed within 48 hours' after the period expires (Help Center 'Set a custom Data Retention policy', section Enterprise workspace settings, updated 2026-10-16).
Read AI- FreePrivacy Policy: audio and video information, including information derived from it, for no longer than 2 years. Trust Center FAQ: data in Free accounts for no longer than 2 years; raw audio and video are deleted within 24 hours; after account deletion, data is irrecoverably wiped.
- ProPrivacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice.
- EnterprisePrivacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice.
- Enterprise+Privacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice. Enterprise+: custom data retention policy in days, after which meeting reports are deleted automatically.
Price
- differs by tool
- Otter.ai
- FreeBasic (Free)
- 16.99 USD/user/mo… (further prices in the details)Pro
- 30 USD/user/mo… (further prices in the details)Business
- customEnterprise
- Read AI
- 0 USDFree
- 15 USD/user/mo… (further prices in the details)Pro
- 22.50 USD/user/mo… (further prices in the details)Enterprise
- 29.75 USD/user/mo… (further prices in the details)Enterprise+
- Otter.ai
- Basic (Free)
Free; 300 minutes/month (shared allowance), 30 min per conversation, 3 file imports in total (prices in USD, as of 2026-10-14)
- Pro
List price USD 16.99/user/month with monthly payment or USD 8.33/user/month with annual payment; according to the pricing page, the USD 8.49 / 4.17 shown with an asterisk apply only with a credit card issued in India. 1,200 minutes/month, up to 90 min per meeting (as of 2026-10-14)
- Business
USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18)
- Enterprise
Price on request (demo required; as of 2026-10-14)
Read AI- Free
0 USD ('Always free, no credit card required.')
- Pro
15 USD per user/month billed annually; 19.75 USD per user/month billed monthly (no indication whether net or gross)
- Enterprise
22.50 USD per user/month billed annually; 29.75 USD per user/month billed monthly (no indication whether net or gross)
- Enterprise+
29.75 USD per user/month billed annually; 39.75 USD per user/month billed monthly; at least 5 licences ('REQUIRES 5+ LICENSES'), the pricing page offers 'Talk to sales' and 'Get started' (no indication whether net or gross)
- Basic (Free)
- Otter.aiyesall 4 plans
- Read AIyesall 4 plans
- Otter.ai
- Basic (Free)
yes
- Pro
yes
- Business
yes
- Enterprise
yes
Read AI- Free
yes (5 meeting transcripts per month, summaries, meeting coach, search, basic integrations; maximum meeting length 1 hour)
- Pro
yes (unlimited meeting transcripts, premium integrations, 100 upload minutes/month; maximum meeting length 4 hours; Workspace access; access to LLMs from Anthropic Claude and OpenAI GPT in search)
- Enterprise
yes (as Pro plus audio/video playback, video highlights and 200 upload minutes/month)
- Enterprise+
yes (as Enterprise plus HIPAA Workspaces, SAML SSO and SCIM, domain capture, custom data retention policy, 300 upload minutes/month; maximum meeting length 8 hours)
- Basic (Free)
Evidence
- Otter.ai9 sources
- Read AI8 sources
- Otter.ai
- Privacy Policy (effective 2026-06-16)Privacy notice, retrieved 18 Oct 2026
- Terms of Service incl. DPA (effective 2025-09-19)Terms and conditions, retrieved 14 Oct 2026
- Privacy & SecurityTrust Center, retrieved 18 Oct 2026
- PricingPricing page, retrieved 18 Oct 2026
- Subprocessors (effective 2026-03-31)Sub-processor list, retrieved 14 Oct 2026
- Enterprise Admin Controls Overview (Help Center, updated 2026-07-17)Documentation, retrieved 14 Oct 2026
- Set a custom Data Retention policy (Help Center, updated 2026-10-16)Documentation, retrieved 18 Oct 2026
- Otter AI Chat FAQs (Help Center, updated 2026-10-18)Documentation, retrieved 18 Oct 2026
- Provide feedback to Otter (Help Center, updated 2026-09-16)Documentation, retrieved 19 Oct 2026
Read AI- Plans & PricingPricing page, retrieved 18 Oct 2026
- Privacy Policy (Last Updated: June 29, 2026)Privacy notice, retrieved 18 Oct 2026
- Terms of Service (Last Updated: February 26, 2026)Terms of service, retrieved 18 Oct 2026
- Data Processing AddendumDPA, retrieved 18 Oct 2026
- Trust Center: Subprocessors (25 entries, rendered in browser)Sub-processor list, retrieved 18 Oct 2026
- Read AI Trust Center (Overview)Trust Center, retrieved 18 Oct 2026
- Read AI Trust Center: FAQTrust Center, retrieved 18 Oct 2026
- Privacy: Built Around Privacy & TransparencyPrivacy page, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Otter.ai, Read AI. All tools in the category: Meetings & transcription.