Read AI vs. Zoom AI Companion: data protection per plan
Read AI (4 plans) and Zoom AI Companion (2 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Read AI | Zoom AI Companion |
|---|---|---|
| Provider based in | Read AI, Inc., 999 Third Ave, Suite 3300, Seattle, WA 98104, USA | San Jose, CA, USA |
| Plans recorded | 4 | 2 |
| Hosting | US only: all 4 plans | EU option: all 2 plans |
| Training on inputs | no: all 4 plans | no: all 2 plans |
| DPA | not documented: Freeyes: Pro, Enterprise, Enterprise+ | yes: all 2 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Read AI Pro vs. Zoom AI Companion ZoomMate
| Feature | Read AIPro | Zoom AI CompanionZoomMate (paid) |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA) Provider’s DPA | yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference) Provider’s DPA |
| no | no | |
| Details: Training on inputs | Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans). | Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models." |
| differs by plan | US only | EU option |
| Details: Data residency | Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan. | Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Privacy Policy: for paid accounts, data… | Third-party model providers |
| Details: Data retention | Privacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice. | Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature. |
| differs by plan | 15 USD/user/mo… (further prices in the details) | 20.00 USD/user/mo… (further prices in the details) |
| Details: Price | 15 USD per user/month billed annually; 19.75 USD per user/month billed monthly (no indication whether net or gross) | 20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14) |
| yes | yes | |
| Details: AI features included | yes (unlimited meeting transcripts, premium integrations, 100 upload minutes/month; maximum meeting length 4 hours; Workspace access; access to LLMs from Anthropic Claude and OpenAI GPT in search) | yes |
| 8 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Read AI Proyes
- Zoom AI Companion ZoomMateyes
- Read AI Pro
yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA)
Provider’s DPAZoom AI Companion ZoomMateyes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA
Training
- Read AI Prono
- Zoom AI Companion ZoomMateno
- Read AI Pro
Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
Zoom AI Companion ZoomMateDocumentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
Hosting
- differs by plan
- Read AI ProUS only
- Zoom AI Companion ZoomMateEU option
- Read AI Pro
Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
Zoom AI Companion ZoomMateProcessing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
Sub-processors
- Read AI Prolist available
- Zoom AI Companion ZoomMatelist available
- Read AI Pro
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
Zoom AI Companion ZoomMate- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
Retention
- differs by plan
- Read AI ProPrivacy Policy: for paid accounts, data…
- Zoom AI Companion ZoomMateThird-party model providers
- Read AI ProPrivacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice.Zoom AI Companion ZoomMateThird-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
Price
- differs by plan
- Read AI Pro15 USD/user/mo… (further prices in the details)
- Zoom AI Companion ZoomMate20.00 USD/user/mo… (further prices in the details)
- Read AI Pro
15 USD per user/month billed annually; 19.75 USD per user/month billed monthly (no indication whether net or gross)
Zoom AI Companion ZoomMate20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14)
- Read AI Proyes
- Zoom AI Companion ZoomMateyes
- Read AI Pro
yes (unlimited meeting transcripts, premium integrations, 100 upload minutes/month; maximum meeting length 4 hours; Workspace access; access to LLMs from Anthropic Claude and OpenAI GPT in search)
Zoom AI Companion ZoomMateyes
Evidence
- Read AI Pro8 sources
- Zoom AI Companion ZoomMate9 sources
- Read AI Pro
- Plans & PricingPricing page, retrieved 18 Oct 2026
- Privacy Policy (Last Updated: June 29, 2026)Privacy notice, retrieved 18 Oct 2026
- Terms of Service (Last Updated: February 26, 2026)Terms of service, retrieved 18 Oct 2026
- Data Processing AddendumDPA, retrieved 18 Oct 2026
- Trust Center: Subprocessors (25 entries, rendered in browser)Sub-processor list, retrieved 18 Oct 2026
- Read AI Trust Center (Overview)Trust Center, retrieved 18 Oct 2026
- Read AI Trust Center: FAQTrust Center, retrieved 18 Oct 2026
- Privacy: Built Around Privacy & TransparencyPrivacy page, retrieved 18 Oct 2026
Zoom AI Companion ZoomMate- ZoomMate / Zoom AIPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation, retrieved 18 Oct 2026
- Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice, retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list, retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024)DPA, retrieved 18 Oct 2026
- ZoomMate PricingPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation, retrieved 18 Oct 2026
| Feature | Read AI | Zoom AI Companion |
|---|---|---|
| differs by tool |
| yesall 2 plans |
| Details: DPA available |
|
|
| noall 4 plans | noall 2 plans | |
| Details: Training on inputs |
|
|
| differs by tool | US onlyall 4 plans | EU optionall 2 plans |
| Details: Data residency |
|
|
| list availableall 4 plans | list availableall 2 plans | |
| Details: List published |
|
|
| differs by tool |
| Third-party model providersall 2 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 4 plans | yesall 2 plans | |
| Details: AI features included |
|
|
| 8 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- differs by tool
- Read AI
- not publicly documentedFree
- yesPro, Enterprise, Enterprise+
- Zoom AI Companionyesall 2 plans
- Read AI
- Free
not publicly documented for Free accounts (Terms: the DPA applies to the extent an entity or enterprise uses the Services; the privacy page names the DPA only for 'eligible Workspace customers', and according to the pricing page FAQ Free users cannot be part of a Workspace; DPA section 1.6 exempts 'free Services or individual (i.e., non-enterprise) Services' from the ban on processing for purposes such as advertising and profiling)
Provider’s DPA - Pro
yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA)
Provider’s DPA - Enterprise
yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA)
Provider’s DPA - Enterprise+
yes (Terms: 'To the extent you are an entity or enterprise using our Services, the terms of our Data Processing Addendum will apply.'; privacy page: DPA for 'eligible Workspace customers in the EU and EEA'; according to the pricing page, Workspace access is included in all paid plans. DPA with EU SCCs Module Two or Module One, UK IDTA)
Provider’s DPA
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA - ZoomMate (paid)
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA
- Free
Training
- Read AInoall 4 plans
- Zoom AI Companionnoall 2 plans
- Read AI
- Free
Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
- Pro
Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
- Enterprise
Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
- Enterprise+
Trust Center FAQ: 'by default user data is not used in model training'; participation in the 'Read Customer Experience Program' is opt-in only. Privacy page: 'AI training is opt-in' and 'Contributing to model improvement is off by default.' Privacy Policy: the programme is an opt-in in the account settings; at the same time it names, as a purpose based on legitimate interests, using information 'to train and improve our models within our Services' ('consistent with your account settings'). Terms section 4(b): training 'subject to ... applicable opt-in or opt-out mechanisms'. According to the Trust Center, sub-processors OpenAI and Anthropic are bound to 'zero re-use and zero retention'. The documentation does not differentiate by plan (FAQ: the same security policies apply to all plans).
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
- ZoomMate (paid)
Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
- Free
Hosting
- differs by tool
- Read AIUS onlyall 4 plans
- Zoom AI CompanionEU optionall 2 plans
- Read AI
- Free
Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
- Pro
Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
- Enterprise
Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
- Enterprise+
Trust Center FAQ: 'All user data is processed and stored in the United States.' and 'All Read AI infrastructure is based in the US.' Privacy Policy: servers 'in the United States and other countries'. Sub-processor list: AWS and OpenAI 'United States (EU/Canada available on request)'; the conditions for this option and which plans it applies to are not described. The documentation does not differentiate by plan.
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
- ZoomMate (paid)
Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
- Free
Sub-processors
- Read AIlist availableall 4 plans
- Zoom AI Companionlist availableall 2 plans
- Read AI
- Free
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
- Pro
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
- Enterprise
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
- Enterprise+
- Amazon Web Services – cloud provider, all service data (United States; 'EU/Canada available on request')
- OpenAI – Augmentation of Meeting Data (United States; 'EU/Canada available on request')
- Anthropic – Augmentation of Meeting Data (United States)
- CoreWeave – compute infrastructure (United States)
- Databricks – data storage and processing (United States)
- Tavily – internet search as a source of public data for Ask Read (United States)
- Microsoft Teams, Slack – transactional messages (United States)
- Confluence, Jira, Notion – optional user-initiated integrations (United States)
- SendGrid, Resend – email delivery (United States)
- Sentry, PagerDuty – monitoring and alerting (United States)
- Mixpanel, Google Analytics, Statsig – analytics (United States)
- HubSpot, Common Room, Customer.io, Webflow – marketing, CRM, customer engagement, website (United States)
- Zendesk – customer support (United States)
- IPinfo – IP geolocation lookup (United States)
- Stripe – payments (United States)
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
- ZoomMate (paid)
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
- Free
Retention
- differs by tool
- Read AI
- Privacy Policy: audio and video…Free
- Privacy Policy: for paid accounts, data…Pro, Enterprise, Enterprise+
- Zoom AI CompanionThird-party model providersall 2 plans
- Read AI
- FreePrivacy Policy: audio and video information, including information derived from it, for no longer than 2 years. Trust Center FAQ: data in Free accounts for no longer than 2 years; raw audio and video are deleted within 24 hours; after account deletion, data is irrecoverably wiped.
- ProPrivacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice.
- EnterprisePrivacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice.
- Enterprise+Privacy Policy: for paid accounts, data is stored until the customer stops paying or requests deletion. Trust Center FAQ: data of paid accounts is stored indefinitely for as long as the account exists, unless a data retention policy is configured; raw audio and video are deleted within 24 hours; after deletion of a user or Workspace, data is irrecoverably wiped. DPA section 1.10: deletion after termination of the agreement at the customer's choice. Enterprise+: custom data retention policy in days, after which meeting reports are deleted automatically.
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
- ZoomMate (paid)Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
Price
- differs by tool
- Read AI
- 0 USDFree
- 15 USD/user/mo… (further prices in the details)Pro
- 22.50 USD/user/mo… (further prices in the details)Enterprise
- 29.75 USD/user/mo… (further prices in the details)Enterprise+
- Zoom AI Companion
- freeZoomMate Basic (included in Workplace Basic)
- 20.00 USD/user/mo… (further prices in the details)ZoomMate (paid)
- Read AI
- Free
0 USD ('Always free, no credit card required.')
- Pro
15 USD per user/month billed annually; 19.75 USD per user/month billed monthly (no indication whether net or gross)
- Enterprise
22.50 USD per user/month billed annually; 29.75 USD per user/month billed monthly (no indication whether net or gross)
- Enterprise+
29.75 USD per user/month billed annually; 39.75 USD per user/month billed monthly; at least 5 licences ('REQUIRES 5+ LICENSES'), the pricing page offers 'Talk to sales' and 'Get started' (no indication whether net or gross)
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
free (included in Workplace Basic, as of 2026-10-14)
- ZoomMate (paid)
20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14)
- Free
- Read AIyesall 4 plans
- Zoom AI Companionyesall 2 plans
- Read AI
- Free
yes (5 meeting transcripts per month, summaries, meeting coach, search, basic integrations; maximum meeting length 1 hour)
- Pro
yes (unlimited meeting transcripts, premium integrations, 100 upload minutes/month; maximum meeting length 4 hours; Workspace access; access to LLMs from Anthropic Claude and OpenAI GPT in search)
- Enterprise
yes (as Pro plus audio/video playback, video highlights and 200 upload minutes/month)
- Enterprise+
yes (as Enterprise plus HIPAA Workspaces, SAML SSO and SCIM, domain capture, custom data retention policy, 300 upload minutes/month; maximum meeting length 8 hours)
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
yes (limited: 3 meeting summaries/month, 20 AI queries/month, further usage caps, e.g. for AI notes and Agentic Search)
- ZoomMate (paid)
yes
- Free
Evidence
- Read AI8 sources
- Zoom AI Companion9 sources
- Read AI
- Plans & PricingPricing page, retrieved 18 Oct 2026
- Privacy Policy (Last Updated: June 29, 2026)Privacy notice, retrieved 18 Oct 2026
- Terms of Service (Last Updated: February 26, 2026)Terms of service, retrieved 18 Oct 2026
- Data Processing AddendumDPA, retrieved 18 Oct 2026
- Trust Center: Subprocessors (25 entries, rendered in browser)Sub-processor list, retrieved 18 Oct 2026
- Read AI Trust Center (Overview)Trust Center, retrieved 18 Oct 2026
- Read AI Trust Center: FAQTrust Center, retrieved 18 Oct 2026
- Privacy: Built Around Privacy & TransparencyPrivacy page, retrieved 18 Oct 2026
Zoom AI Companion- ZoomMate / Zoom AIPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation, retrieved 18 Oct 2026
- Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice, retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list, retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024)DPA, retrieved 18 Oct 2026
- ZoomMate PricingPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Read AI, Zoom AI Companion. All tools in the category: Meetings & transcription.