Granola vs. Zoom AI Companion: data protection per plan
Granola (3 plans) and Zoom AI Companion (2 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Granola | Zoom AI Companion |
|---|---|---|
| Provider based in | Granola, Inc., 1151 Walker Rd Ste 417, Dover DE 19904, USA | San Jose, CA, USA |
| Plans recorded | 3 | 2 |
| Hosting | US only: all 3 plans | EU option: all 2 plans |
| Training on inputs | opt-out available: Basic, Businessno: Enterprise | no: all 2 plans |
| DPA | yes: all 3 plans | yes: all 2 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Granola Business vs. Zoom AI Companion ZoomMate
| Feature | GranolaBusiness | Zoom AI CompanionZoomMate (paid) |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (pricing page: 'DPA available' in all plans; security page: DPA 'available upon request'; DPA with EU SCCs Module One or Module Two, Irish law, UK Addendum) Provider’s DPA | yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference) Provider’s DPA |
| differs by plan | opt-out available | no |
| Details: Training on inputs | Privacy Policy: 'We do not allow third parties such as OpenAI or Anthropic to use your Personal Data to train AI models.' Granola uses de-identified, aggregated data to train its own models; opt-out in the account settings. Pricing page: 'Model training opt-out' per user. According to the Privacy Policy, de-identified data already incorporated into models is not removed. | Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models." |
| differs by plan | US only | EU option |
| Details: Data residency | Security page: notes are stored in a 'US-hosted AWS Virtual Private Cloud'. Privacy Policy: AWS servers 'located in the U.S.' or 'located primarily in the US'; services are hosted and operated 'in the U.S.'. Sub-processor list: all sub-processors with hosting in the US, except Plain (UK). An EU hosting option is not documented; the documentation does not differentiate by plan. | Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Privacy Policy: recordings are captured… | Third-party model providers |
| Details: Data retention | Privacy Policy: recordings are captured only for transcription and are not retained once the transcript has been created; other data is retained as long as the account is active or as needed to operate the business; de-identified, aggregated data may be retained indefinitely. Security page: only the transcript and notes are stored; individual notes or all data can be deleted on request. DPA: return or deletion after termination of the agreement at the customer's written direction. Pricing page: unlimited meeting history; transcript retention and auto-deletion configurable per user. | Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature. |
| differs by plan | 14 USD/user/mo | 20.00 USD/user/mo… (further prices in the details) |
| Details: Price | 14 USD per user/month (billing interval and net/gross indication not stated; 'Great for individuals or small teams') | 20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14) |
| yes | yes | |
| Details: AI features included | yes (as Basic plus unlimited meeting notes and history, advanced AI models with model selection, integrations including Notion, HubSpot, Zapier, MCP, API access, centralised billing and user management) | yes |
| 6 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Granola Businessyes
- Zoom AI Companion ZoomMateyes
- Granola Business
yes (pricing page: 'DPA available' in all plans; security page: DPA 'available upon request'; DPA with EU SCCs Module One or Module Two, Irish law, UK Addendum)
Provider’s DPAZoom AI Companion ZoomMateyes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA
Training
- differs by plan
- Granola Businessopt-out available
- Zoom AI Companion ZoomMateno
- Granola Business
Privacy Policy: 'We do not allow third parties such as OpenAI or Anthropic to use your Personal Data to train AI models.' Granola uses de-identified, aggregated data to train its own models; opt-out in the account settings. Pricing page: 'Model training opt-out' per user. According to the Privacy Policy, de-identified data already incorporated into models is not removed.
Zoom AI Companion ZoomMateDocumentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
Hosting
- differs by plan
- Granola BusinessUS only
- Zoom AI Companion ZoomMateEU option
- Granola Business
Security page: notes are stored in a 'US-hosted AWS Virtual Private Cloud'. Privacy Policy: AWS servers 'located in the U.S.' or 'located primarily in the US'; services are hosted and operated 'in the U.S.'. Sub-processor list: all sub-processors with hosting in the US, except Plain (UK). An EU hosting option is not documented; the documentation does not differentiate by plan.
Zoom AI Companion ZoomMateProcessing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
Sub-processors
- Granola Businesslist available
- Zoom AI Companion ZoomMatelist available
- Granola Business
- Anthropic, PBC – AI processing (hosting: United States)
- OpenAI – AI processing (hosting: United States)
- Google Cloud – cloud hosting, AI and compute (hosting: United States)
- Amazon Web Services – cloud hosting, data storage, AI and compute (hosting: United States)
- xAI – AI processing (hosting: United States)
- AssemblyAI, Inc. – transcription (hosting: United States)
- Deepgram – transcription (hosting: United States)
- Braintrust – evaluation and testing of AI performance (hosting: United States)
- Fireworks.ai – AI processing (hosting: United States)
- Parallel Web Systems Inc. – web search and data enrichment for AI features (hosting: United States)
- Turbopuffer – vector search and embeddings storage (hosting: United States)
- ClickHouse – storage of usage and telemetry data (hosting: United States)
- Stripe, Inc. – payment processing and billing (hosting: United States)
- Plain – customer support platform (hosting: United Kingdom)
- Twilio – telephony for the in-product calling feature (hosting: United States)
- Knock – notifications (in-app, email, push) (hosting: United States)
Zoom AI Companion ZoomMate- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
Retention
- differs by plan
- Granola BusinessPrivacy Policy: recordings are captured…
- Zoom AI Companion ZoomMateThird-party model providers
- Granola BusinessPrivacy Policy: recordings are captured only for transcription and are not retained once the transcript has been created; other data is retained as long as the account is active or as needed to operate the business; de-identified, aggregated data may be retained indefinitely. Security page: only the transcript and notes are stored; individual notes or all data can be deleted on request. DPA: return or deletion after termination of the agreement at the customer's written direction. Pricing page: unlimited meeting history; transcript retention and auto-deletion configurable per user.Zoom AI Companion ZoomMateThird-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
Price
- differs by plan
- Granola Business14 USD/user/mo
- Zoom AI Companion ZoomMate20.00 USD/user/mo… (further prices in the details)
- Granola Business
14 USD per user/month (billing interval and net/gross indication not stated; 'Great for individuals or small teams')
Zoom AI Companion ZoomMate20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14)
- Granola Businessyes
- Zoom AI Companion ZoomMateyes
- Granola Business
yes (as Basic plus unlimited meeting notes and history, advanced AI models with model selection, integrations including Notion, HubSpot, Zapier, MCP, API access, centralised billing and user management)
Zoom AI Companion ZoomMateyes
Evidence
- Granola Business6 sources
- Zoom AI Companion ZoomMate9 sources
- Granola Business
- Pricing plans | GranolaPricing page, retrieved 18 Oct 2026
- Security at GranolaSecurity page, retrieved 18 Oct 2026
- Privacy Policy (Effective from 8th September 2026)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (Last updated: July 17, 2026)DPA, retrieved 18 Oct 2026
- Granola Platform Terms (Last updated: 19th December 2025, PDF)Terms of service, retrieved 18 Oct 2026
- Granola Trust Center: Subprocessors (16 entries, rendered in browser)Sub-processor list, retrieved 18 Oct 2026
Zoom AI Companion ZoomMate- ZoomMate / Zoom AIPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation, retrieved 18 Oct 2026
- Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice, retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list, retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024)DPA, retrieved 18 Oct 2026
- ZoomMate PricingPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation, retrieved 18 Oct 2026
| Feature | Granola | Zoom AI Companion |
|---|---|---|
| yesall 3 plans | yesall 2 plans | |
| Details: DPA available |
|
|
| differs by tool |
| noall 2 plans |
| Details: Training on inputs |
|
|
| differs by tool | US onlyall 3 plans | EU optionall 2 plans |
| Details: Data residency |
|
|
| list availableall 3 plans | list availableall 2 plans | |
| Details: List published |
|
|
| differs by tool | Privacy Policy: recordings are captured…all 3 plans | Third-party model providersall 2 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 3 plans | yesall 2 plans | |
| Details: AI features included |
|
|
| 7 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Granolayesall 3 plans
- Zoom AI Companionyesall 2 plans
- Granola
- Basic
yes (pricing page: 'DPA available' in all plans; security page: DPA 'available upon request'; DPA with EU SCCs Module One or Module Two, Irish law, UK Addendum)
Provider’s DPA - Business
yes (pricing page: 'DPA available' in all plans; security page: DPA 'available upon request'; DPA with EU SCCs Module One or Module Two, Irish law, UK Addendum)
Provider’s DPA - Enterprise
yes (pricing page: 'DPA available' in all plans; security page: DPA 'available upon request'; DPA with EU SCCs Module One or Module Two, Irish law, UK Addendum)
Provider’s DPA
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA - ZoomMate (paid)
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA
- Basic
Training
- differs by tool
- Granola
- opt-out availableBasic, Business
- noEnterprise
- Zoom AI Companionnoall 2 plans
- Granola
- Basic
Privacy Policy: 'We do not allow third parties such as OpenAI or Anthropic to use your Personal Data to train AI models.' Granola uses de-identified, aggregated data to train its own models; opt-out in the account settings. Pricing page: 'Model training opt-out' per user. According to the Privacy Policy, de-identified data already incorporated into models is not removed.
- Business
Privacy Policy: 'We do not allow third parties such as OpenAI or Anthropic to use your Personal Data to train AI models.' Granola uses de-identified, aggregated data to train its own models; opt-out in the account settings. Pricing page: 'Model training opt-out' per user. According to the Privacy Policy, de-identified data already incorporated into models is not removed.
- Enterprise
Privacy Policy: Enterprise workspaces have admin-enforced settings and are 'opted-out by default' from training; according to the Privacy Policy, Enterprise users 'may opt-in'. Pricing page: model training opt-out 'Workspace-wide'. Enterprise page: 'Your conversation data is never used to train shared AI models.' Third parties such as OpenAI or Anthropic may not use data for training.
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
- ZoomMate (paid)
Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
- Basic
Hosting
- differs by tool
- GranolaUS onlyall 3 plans
- Zoom AI CompanionEU optionall 2 plans
- Granola
- Basic
Security page: notes are stored in a 'US-hosted AWS Virtual Private Cloud'. Privacy Policy: AWS servers 'located in the U.S.' or 'located primarily in the US'; services are hosted and operated 'in the U.S.'. Sub-processor list: all sub-processors with hosting in the US, except Plain (UK). An EU hosting option is not documented; the documentation does not differentiate by plan.
- Business
Security page: notes are stored in a 'US-hosted AWS Virtual Private Cloud'. Privacy Policy: AWS servers 'located in the U.S.' or 'located primarily in the US'; services are hosted and operated 'in the U.S.'. Sub-processor list: all sub-processors with hosting in the US, except Plain (UK). An EU hosting option is not documented; the documentation does not differentiate by plan.
- Enterprise
Security page: notes are stored in a 'US-hosted AWS Virtual Private Cloud'. Privacy Policy: AWS servers 'located in the U.S.' or 'located primarily in the US'; services are hosted and operated 'in the U.S.'. Sub-processor list: all sub-processors with hosting in the US, except Plain (UK). An EU hosting option is not documented; the documentation does not differentiate by plan.
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
- ZoomMate (paid)
Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
- Basic
Sub-processors
- Granolalist availableall 3 plans
- Zoom AI Companionlist availableall 2 plans
- Granola
- Basic
- Anthropic, PBC – AI processing (hosting: United States)
- OpenAI – AI processing (hosting: United States)
- Google Cloud – cloud hosting, AI and compute (hosting: United States)
- Amazon Web Services – cloud hosting, data storage, AI and compute (hosting: United States)
- xAI – AI processing (hosting: United States)
- AssemblyAI, Inc. – transcription (hosting: United States)
- Deepgram – transcription (hosting: United States)
- Braintrust – evaluation and testing of AI performance (hosting: United States)
- Fireworks.ai – AI processing (hosting: United States)
- Parallel Web Systems Inc. – web search and data enrichment for AI features (hosting: United States)
- Turbopuffer – vector search and embeddings storage (hosting: United States)
- ClickHouse – storage of usage and telemetry data (hosting: United States)
- Stripe, Inc. – payment processing and billing (hosting: United States)
- Plain – customer support platform (hosting: United Kingdom)
- Twilio – telephony for the in-product calling feature (hosting: United States)
- Knock – notifications (in-app, email, push) (hosting: United States)
- Business
- Anthropic, PBC – AI processing (hosting: United States)
- OpenAI – AI processing (hosting: United States)
- Google Cloud – cloud hosting, AI and compute (hosting: United States)
- Amazon Web Services – cloud hosting, data storage, AI and compute (hosting: United States)
- xAI – AI processing (hosting: United States)
- AssemblyAI, Inc. – transcription (hosting: United States)
- Deepgram – transcription (hosting: United States)
- Braintrust – evaluation and testing of AI performance (hosting: United States)
- Fireworks.ai – AI processing (hosting: United States)
- Parallel Web Systems Inc. – web search and data enrichment for AI features (hosting: United States)
- Turbopuffer – vector search and embeddings storage (hosting: United States)
- ClickHouse – storage of usage and telemetry data (hosting: United States)
- Stripe, Inc. – payment processing and billing (hosting: United States)
- Plain – customer support platform (hosting: United Kingdom)
- Twilio – telephony for the in-product calling feature (hosting: United States)
- Knock – notifications (in-app, email, push) (hosting: United States)
- Enterprise
- Anthropic, PBC – AI processing (hosting: United States)
- OpenAI – AI processing (hosting: United States)
- Google Cloud – cloud hosting, AI and compute (hosting: United States)
- Amazon Web Services – cloud hosting, data storage, AI and compute (hosting: United States)
- xAI – AI processing (hosting: United States)
- AssemblyAI, Inc. – transcription (hosting: United States)
- Deepgram – transcription (hosting: United States)
- Braintrust – evaluation and testing of AI performance (hosting: United States)
- Fireworks.ai – AI processing (hosting: United States)
- Parallel Web Systems Inc. – web search and data enrichment for AI features (hosting: United States)
- Turbopuffer – vector search and embeddings storage (hosting: United States)
- ClickHouse – storage of usage and telemetry data (hosting: United States)
- Stripe, Inc. – payment processing and billing (hosting: United States)
- Plain – customer support platform (hosting: United Kingdom)
- Twilio – telephony for the in-product calling feature (hosting: United States)
- Knock – notifications (in-app, email, push) (hosting: United States)
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
- ZoomMate (paid)
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
- Basic
Retention
- differs by tool
- GranolaPrivacy Policy: recordings are captured…all 3 plans
- Zoom AI CompanionThird-party model providersall 2 plans
- Granola
- BasicPrivacy Policy: recordings are captured only for transcription and are not retained once the transcript has been created; other data is retained as long as the account is active or as needed to operate the business; de-identified, aggregated data may be retained indefinitely. Security page: only the transcript and notes are stored; individual notes or all data can be deleted on request. DPA: return or deletion after termination of the agreement at the customer's written direction. Pricing page: meeting history in the Basic plan 30 days ('See limited meeting history'); transcript retention and auto-deletion configurable per user.
- BusinessPrivacy Policy: recordings are captured only for transcription and are not retained once the transcript has been created; other data is retained as long as the account is active or as needed to operate the business; de-identified, aggregated data may be retained indefinitely. Security page: only the transcript and notes are stored; individual notes or all data can be deleted on request. DPA: return or deletion after termination of the agreement at the customer's written direction. Pricing page: unlimited meeting history; transcript retention and auto-deletion configurable per user.
- EnterprisePrivacy Policy: recordings are captured only for transcription and are not retained once the transcript has been created; other data is retained as long as the account is active or as needed to operate the business; de-identified, aggregated data may be retained indefinitely. Security page: only the transcript and notes are stored; individual notes or all data can be deleted on request. DPA: return or deletion after termination of the agreement at the customer's written direction. Enterprise: organisation-wide retention periods and auto-deletion via admin policy ('Org-wide auto-deletion periods').
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
- ZoomMate (paid)Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
Price
- differs by tool
- Granola
- 0 USD/user/moBasic
- 14 USD/user/moBusiness
- 35 USD/user/moEnterprise
- Zoom AI Companion
- freeZoomMate Basic (included in Workplace Basic)
- 20.00 USD/user/mo… (further prices in the details)ZoomMate (paid)
- Granola
- Basic
0 USD per user/month
- Business
14 USD per user/month (billing interval and net/gross indication not stated; 'Great for individuals or small teams')
- Enterprise
35 USD per user/month; according to the Enterprise FAQ purchasable in the app with no minimum number of seats, for 50+ seats contact sales (no indication whether net or gross)
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
free (included in Workplace Basic, as of 2026-10-14)
- ZoomMate (paid)
20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14)
- Basic
- Granolayesall 3 plans
- Zoom AI Companionyesall 2 plans
- Granola
- Basic
yes (AI meeting notes, AI chat within and across meetings, templates, multi-language support; meeting history 30 days; AI chat 'Auto' only without model selection)
- Business
yes (as Basic plus unlimited meeting notes and history, advanced AI models with model selection, integrations including Notion, HubSpot, Zapier, MCP, API access, centralised billing and user management)
- Enterprise
yes (as Business plus SSO, SCIM, Audit API, usage analytics, admin controls for MCP, API and integrations, organisation-wide retention and participant notification, HIPAA workspaces, advanced integrations such as Salesforce)
Zoom AI Companion- ZoomMate Basic (included in Workplace Basic)
yes (limited: 3 meeting summaries/month, 20 AI queries/month, further usage caps, e.g. for AI notes and Agentic Search)
- ZoomMate (paid)
yes
- Basic
Evidence
- Granola7 sources
- Zoom AI Companion9 sources
- Granola
- Pricing plans | GranolaPricing page, retrieved 18 Oct 2026
- Granola for Enterprise (incl. FAQ)Product page, retrieved 18 Oct 2026
- Security at GranolaSecurity page, retrieved 18 Oct 2026
- Privacy Policy (Effective from 8th September 2026)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (Last updated: July 17, 2026)DPA, retrieved 18 Oct 2026
- Granola Platform Terms (Last updated: 19th December 2025, PDF)Terms of service, retrieved 18 Oct 2026
- Granola Trust Center: Subprocessors (16 entries, rendered in browser)Sub-processor list, retrieved 18 Oct 2026
Zoom AI Companion- ZoomMate / Zoom AIPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation, retrieved 18 Oct 2026
- Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice, retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list, retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024)DPA, retrieved 18 Oct 2026
- ZoomMate PricingPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Granola, Zoom AI Companion. All tools in the category: Meetings & transcription.