Zoom AI Companion
Zoom AI Companion (partly renamed ZoomMate according to Zoom pages)
Provider: Zoom Communications, Inc. · Based in: San Jose, CA, USA · Provider website
- Plans
- 2
- Sources
- 10
- As of
- 18 Oct
As of 18 Oct 2026. Based on our research on this date and the process described in the methodology. No guarantee of accuracy, not legal advice. The provider’s current documents take precedence. Found an error? Report a correction.
Incomplete. 1 point could not be verified in any provider source (see open points). This does not mean the matter is unproblematic; it means we have not checked it.
At a glance
- Hosting
- EU option: all 2 plans
- Training on inputs
- no: all 2 plans
- DPA
- yes: all 2 plans
- Provider
- Zoom Communications, Inc.
- Based in
- San Jose, CA, USA (55 Almaden Blvd, Suite 600; Privacy Statement); EU representative: Workvivo Limited, Cork, Ireland
Values from 2 plans, each listed with the plans it applies to. Details and evidence are in the plan table.
Compare Zoom AI Companion
Compare with another toolCompared plan by plan with other tools in the category Meetings & transcription:
Details per plan
Short values per plan. Click a feature to open the evidence and notes for all plans; sources with retrieval dates are under “Evidence”.
| Feature | ZoomMate Basic (included in Workplace Basic)Compare Zoom AI Companion ZoomMate Basic (included in Workplace Basic) with another tool | ZoomMate (paid)Compare Zoom AI Companion ZoomMate (paid) with another tool |
|---|---|---|
| differs by plan | free | 20.00 USD/user/mo… (further prices in the details) |
| Details: Price | free (included in Workplace Basic, as of 2026-10-14) | 20.00 USD per user/month with monthly payment or 16.67 USD with annual payment, incl. 2,200 AI credits per user/month (as of 2026-10-14) |
| yes | yes | |
| Details: AI features included | yes (limited: 3 meeting summaries/month, 20 AI queries/month, further usage caps, e.g. for AI notes and Agentic Search) | yes |
| yes | yes | |
| Details: DPA | yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference) Provider’s DPA | yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference) Provider’s DPA |
| no | no | |
| Details: Training on inputs | Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models." | Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models." |
| Third-party model providers | Third-party model providers | |
| Details: Data retention | Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature. | Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature. |
| EU option | EU option | |
| Details: Hosting | Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO. | Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO. |
| list available | list available | |
| Details: Sub-processors |
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| differs by plan | 8 sources | 9 sources |
| Details: Sources with retrieval date |
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Compare Zoom AI Companion ZoomMate Basic (included in Workplace Basic) with another tool
Price and scope
- differs by plan
- free
free (included in Workplace Basic, as of 2026-10-14)
- yes
yes (limited: 3 meeting summaries/month, 20 AI queries/month, further usage caps, e.g. for AI notes and Agentic Search)
Contract and data use
- yes
yes (Global DPA "forms part of" the MSA, Terms of Service or Terms of Use; version available on 2026-10-18 still "November 2024"; contains no AI-specific provisions – review for "artificial", "AI", "model" and "machine" found no AI reference)
Provider’s DPA- no
Documentation does not differentiate by plan: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content ... to train Zoom's or its third-party artificial intelligence models."
- Third-party model providers
- Third-party model providers (Federated): Zero Data Retention with exceptions for Trust & Safety (e.g. CSAM). Meeting summary configurable without a persistent transcript (disable transcript/retention 0 days). Otherwise, according to the whitepaper: "Content that would ordinarily be retained by the associated Zoom service is stored in accordance with the retention period for that service. Customers may also set custom retention periods for certain content." Files shared in the meeting chat are deleted within 31 days of the meeting (DPA, Exhibit B). The whitepaper, DPA and Privacy Statement do not state fixed retention periods per AI feature.
Hosting and sharing
- EU option
Processing/storage according to the hosted data centre region. Three deployment models: Federated (may include global processing including the USA; Anthropic, OpenAI, Perplexity, Google), ZM+ (dedicated models via Amazon Bedrock) and ZMO (Zoom-hosted models only). Feature Availability Table (last updated 2026-10-07): "Federated service is available on Zoom's United States-based Global Cluster"; ZM+ in the USA, United Kingdom, Europe and Australia; ZMO in the USA, Europe, Australia, Saudi Arabia, India, Canada and Singapore. Listed only under the Federated model, among others: Custom Avatars (Clips), Virtual Background Generation, Whiteboard image generation, AI Agent, Custom Dictionary, Deep Research, Live Voice Translation, Web Search, Voicemail Prioritization; some ZM+ features (including Canvas, Paper, Sheets, Workflows, Data Connectors) "Not available in UK". For customers hosted in the EU or AU: "Zoom uses ZM+ (or customers can choose ZMO)"; whitepaper: accounts outside the USA use ZM+ or ZMO.
- list available
- OpenAI (Intelligent Features; USA, EU; SCCs)
- Anthropic (Intelligent Features; USA; SCCs)
- Perplexity (Intelligent Features/web search; USA; SCCs)
- Google Cloud Platform (cloud hosting and AI processing; including USA, EU; SCCs)
- Amazon Web Services (cloud hosting, AI processing including Bedrock for ZM+; including Europe, USA; SCCs)
- Microsoft (Azure Speech: speech-to-text, text-to-speech, translation, voice cloning; including Europe, USA; SCCs)
- ElevenLabs (text-to-speech, voice cloning, dubbing; USA, EU; SCCs)
- Sumit-AI (speech-to-text; Europe, USA; SCCs)
- Suki AI (AI Clinical Notes; USA; SCCs)
- Oracle (cloud service provider; Mexico, USA, Saudi Arabia; BCRs)
Evidence
- differs by plan
- 8 sources
- ZoomMate / Zoom AIPricing page, retrieved 14 Oct 2026
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation, retrieved 18 Oct 2026
- Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice, retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list, retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024)DPA, retrieved 18 Oct 2026
- Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
Third-country transfers
Privacy Statement (2026-09-17): "Zoom complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF)" including the UK Extension and Swiss-U.S. DPF; otherwise EU standard contractual clauses. Global DPA: SCCs (Decision 2021/914) including Swiss adaptation. Sub-processor list (Effective 2026-10-02): AI sub-processors with SCCs, Oracle with BCRs.
- Zoom Privacy Statement (Last updated 2026-09-17) (Privacy notice), retrieved 18 Oct 2026
- Subprocessors & Zoom Affiliates (Effective 2026-10-02) (Sub-processor list), retrieved 14 Oct 2026
- Zoom Global Data Processing Addendum (November 2024) (DPA), retrieved 18 Oct 2026
Certifications (as stated by the provider)
Legal & Compliance page: ISO 27001, ISO 27017/27018, ISO 27701, SOC 2 Type 2, SOC 2 + HITRUST, CSA STAR Level 2, UK Cyber Essentials Plus, BSI C5, ENS, iRAP, ISMAP, HDS and others. According to the AI whitepaper, key Zoom AI features are within the scope of ISO 27001/27701/27017/27018 and SOC 2. ISO 42001: not mentioned.
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04) (Documentation), retrieved 18 Oct 2026
- Zoom Legal & Compliance (Trust Center), retrieved 14 Oct 2026
AI Act
Functions: Meeting summaries, transcription, AI notes (My Notes), chat/email assistance, agents and workflows, Agentic Search, Slides/Sheets/Paper generation, live translation (Voice Translator), AI avatars in Clips, virtual background generation.
Provider’s statement: not publicly documentedno AI Act match in the whitepaper pages retrieved
Classification (for review, not legal advice): For review: the customer is typically a deployer (Art. 3 No. 4). Meeting transcription/analysis involving personal data: transparency towards participants; check Art. 50 (AI avatars, generated media, live translation) and, where applicable, Art. 5/26 for sentiment/emotion analysis. Not legal advice.
- Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04) (Documentation), retrieved 18 Oct 2026
Current notes 2026
The product page lists AI features as "ZoomMate" (Basic and paid, 20 USD/month or 16.67 USD annually; evidence q1, q10); whitepaper: "previously named AI Companion" (q3). The sub-processor list Effective 2026-10-02 additionally names Google Cloud Platform, Azure Speech, Sumit-AI, Suki AI (q7). Federated deployment may include global processing (q4).
Open points of the review
- Specific default retention periods of the individual Zoom services for AI outputs (e.g. meeting summaries, ZoomMate chat history): stated neither in the whitepaper nor in the DPA nor in the Privacy Statement; Support Center articles (support.zoom.com, loaded via JavaScript) not evaluated
Frequently asked questions
Where does Zoom AI Companion store data?
EU hosting selectable (plans: ZoomMate Basic (included in Workplace Basic), ZoomMate (paid)). According to the provider, as of 18 Oct 2026.
Is there a DPA for Zoom AI Companion?
yes in: ZoomMate Basic (included in Workplace Basic), ZoomMate (paid). According to the provider, as of 18 Oct 2026.
Does Zoom AI Companion use inputs for AI training?
no in: ZoomMate Basic (included in Workplace Basic), ZoomMate (paid). According to the provider, as of 18 Oct 2026.
Where is the provider based?
San Jose, CA, USA (55 Almaden Blvd, Suite 600; Privacy Statement); EU representative: Workvivo Limited, Cork, Ireland. According to the provider, as of 18 Oct 2026.
All sources
- 01ZoomMate / Zoom AIPricing page · retrieved 14 Oct 2026
- 02Zoom AI Whitepaper: Security Framework (page last updated 2026-08-04)Documentation · retrieved 18 Oct 2026
- 03Zoom AI Whitepaper: Models, Processing, Storage, and Usage (page last updated 2026-10-13)Documentation · retrieved 18 Oct 2026
- 04Zoom AI Whitepaper: Data Governance and Privacy (page last updated 2026-09-23)Documentation · retrieved 18 Oct 2026
- 05Zoom Privacy Statement (Last updated 2026-09-17)Privacy notice · retrieved 18 Oct 2026
- 06Subprocessors & Zoom Affiliates (Effective 2026-10-02)Sub-processor list · retrieved 14 Oct 2026
- 07Zoom Legal & ComplianceTrust Center · retrieved 14 Oct 2026
- 08Zoom Global Data Processing Addendum (November 2024)DPA · retrieved 18 Oct 2026
- 09ZoomMate PricingPricing page · retrieved 14 Oct 2026
- 10Zoom AI Whitepaper: Feature Availability Table (last updated 2026-10-07)Documentation · retrieved 18 Oct 2026
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Further reading
All tools in the category: Meetings & transcription. Zoom AI Companion has at least one plan with an EU hosting option; see also AI tools with an EU hosting option. Figures across all tools: Data report.