Fireflies.ai vs. Otter.ai: data protection per plan

yes (automatically for organisations and users acting on their behalf; terms and conditions Section 3)

yes (automatically for organisations and users acting on their behalf; terms and conditions Section 3)

yes (automatically for organisations and users acting on their behalf; terms and conditions Section 3)

yes (automatically for organisations and users acting on their behalf; terms and conditions Section 3)

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Terms of Service 5(c): Fireflies 'will not use your User Content to train, retrain, fine-tune or otherwise improve' generative AI models; derived usage/statistical data may be used internally. Privacy policy: 'We do not use personal information for AI model training' and a contractual training prohibition for providers. Trust Center: 'No training of AI models on customer data'. DPA 2.6 permits de-identified data for product improvement. Documentation does not distinguish by plan. According to terms and conditions Section 3, the DPA applies only to organisations and users acting on their behalf, not to individuals. Security page additionally states: 'We don't train on it by default unlike other AI companies.' Trust Center FAQ (2026-10-18): 'No. We don’t use your data for training purposes.' A setting that could enable training is not described anywhere.

See Free; Terms and privacy policy do not distinguish by plan.

See Free. Security page: '0-day retention policy ensures that your meeting data is never used for AI model training' (not assigned to a plan).

See Free. Enterprise features according to the pricing page: Private Storage, Custom data retention, 'Transcript + Summary only mode', SSO + SCIM, Audit Logs, HIPAA, Rules Engine.

Privacy policy (purpose 'Improve and monitor the Services'): 'training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)'. Privacy & Security page: 'Otter uses a proprietary method to de-identify user data before training our models'. The privacy policy and Privacy & Security do not mention an opt-out switch. In these passages the documentation does not differentiate by plan. Privacy & Security additionally states that imported customer data 'will not be used to create, train, or improve our machine learning or artificial intelligence models' (refers to imported data, not to recordings/transcripts). Terms 18.4 permits the use of aggregated/de-identified data 'for machine learning and training'. Help Center 'Provide feedback to Otter' (q9, updated 2026-09-16): under Account Settings > Meetings > 'Feedback and Training' / 'Help improve Otter', the user chooses whether Otter and its third-party providers may 'access your conversations for training and product improvement, including through human review' ('Allow sharing' or 'Don't allow sharing'; can be changed at any time; as long as nothing has been chosen, the setting shows 'Select an option'). Whether this setting also covers the training on de-identified recordings and transcripts described in the privacy policy is not documented. AI Chat FAQ: 'Our 3rd-party AI service providers do not train on user data or use it for training.'

See Basic; the privacy policy does not differentiate for Pro. According to the sub-processor list, subcontractors (Anthropic, OpenAI) may not use customer data to train their own models.

Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing.

Help Center 'Enterprise Admin Controls Overview' (updated 2026-07-17): 'By default, Enterprise workspaces are opted out of AI model training.' Recordings, transcripts and notes are processed only for features within the workspace; opt-in to training only via the Otter Account Manager. Pricing page lists 'Enterprise-grade security & controls', SSO and SCIM (each from a 100-user licence), Domain Capture, HIPAA (add-on).

Trust Center FAQ: 'By default, your data is securely stored and processed in our US-based cloud infrastructure' (servers on GCP, database in AWS VPC). Sub-processor list: all entries US (Baseten without country information). Privacy policy refers generally to 'servers located in the United States and other countries'. EU storage only via Private Storage (Enterprise).

See Free.

See Free.

Trust Center FAQ: with Private Storage ('Fireflies Managed Storage' or 'Bring Your Own Storage' in the customer's own AWS/GCP bucket), storage takes place at the chosen location; 'All data processing occurs within the United States.' The EU is expressly possible: 'Corporate organizations can use the Private Storage option to store their data within the EU' and 'Your data will be stored in the EU but processed in the US.' A complete list of the regions offered is not published.

Sub-processor list: AWS as 'Cloud service provider and customer data storage platform', country United States; all other entries also US, one additionally Philippines/Honduras (support). Privacy & Security page: storage on AWS S3 with AES-256. EU option not documented.

See Basic.

See Basic.

See Basic; no EU option documented.

• Assembly.ai (transcription; US)
• Soniox (transcription; US)
• OpenAI (LLM; US)
• Anthropic (LLM; US)
• Groq (LLM; US)
• Perplexity (LLM search; US)
• ElevenLabs (audio; US)
• Baseten (LLM; country not stated)
• Google Cloud Platform (compute; US)
• Amazon Web Services (compute; US)
• MongoDB Atlas (database; US)
• turbopuffer (vector database; US)
• GitHub, Google Workspace, New Relic, Heap, Apollo.io (US)

• see Free

• see Free

• see Free

• Amazon Web Services (storage)
• Google Cloud Platform
• Crusoe
• Anthropic (AI)
• OpenAI (evaluation)
• Zendesk
• Intercom
• Stripe
• Zuora
• Slack
• OneSignal
• Workato
• WorkOS
• Crescendo (US/Philippines/Honduras)
• Research Transcriptions (data annotation)
• PlanHat
• On24

• see Basic

• see Basic

• see Basic

0 USD ('Free forever'); 20 AI Credits (one-off at sign-up, do not expire), 400 min storage per team, limited AI summaries; additional AI Credits can only be purchased on paid plans ('If you run out of credits, you can purchase more as a paid add-on'), Free users see a paywall (pricing page and help centre, as of 2026-10-18)

10 USD per user/month with annual payment, 18 USD with monthly payment; 20 AI Credits, 8,000 min storage per user. Additional AI Credits as a paid add-on (help centre 'Understanding Fireflies Billing'): 50 credits 5 USD/month (4 USD with annual payment), 200: 20/16 USD, 1,000: 90/72 USD, 2,500: 200/160 USD, 5,000: 375/300 USD, 7,500: 450/360 USD, 10,000: 600/480 USD; unused purchased credits lapse at the end of the billing cycle, 'AI credits are non-refundable'. Prices without indication of whether VAT is included (pricing page and help centre, as of 2026-10-18)

19 USD per user/month with annual payment, 29 USD with monthly payment; 30 AI Credits, unlimited storage. Additional AI Credits as for Pro. Prices without indication of whether VAT is included (pricing page and help centre, as of 2026-10-18)

39 USD per user/month, annual payment only; 50 AI Credits, unlimited storage; Private Storage and Custom data retention in the Enterprise plan. Additional AI Credits as for Pro. Prices without indication of whether VAT is included (pricing page and help centre, as of 2026-10-18)

Free; 300 minutes/month (shared allowance), 30 min per conversation, 3 file imports in total (prices in USD, as of 2026-10-14)

List price USD 16.99/user/month with monthly payment or USD 8.33/user/month with annual payment; according to the pricing page, the USD 8.49 / 4.17 shown with an asterisk apply only with a credit card issued in India. 1,200 minutes/month, up to 90 min per meeting (as of 2026-10-14)

USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18)

Price on request (demo required; as of 2026-10-14)

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