Otter.ai
Provider: Otter.ai, Inc. · Based in: Delaware corporation, registered address 800 W El Camino Real, Suite 170, Mount… · Provider website
- Plans
- 4
- Sources
- 9
- As of
- 18 Oct
As of 18 Oct 2026. Based on our research on this date and the process described in the methodology. No guarantee of accuracy, not legal advice. The provider’s current documents take precedence. Found an error? Report a correction.
Incomplete. 1 point could not be verified in any provider source (see open points). This does not mean the matter is unproblematic; it means we have not checked it.
At a glance
- Hosting
- US only: all 4 plans
- Training on inputs
- yes: Basic, Pronot publicly documented: Businessno: Enterprise
- DPA
- yes: all 4 plans
- Provider
- Otter.ai, Inc.
- Based in
- Delaware corporation, registered address 800 W El Camino Real, Suite 170, Mountain View, CA 94040, USA (privacy policy)
Values from 4 plans, each listed with the plans it applies to. Details and evidence are in the plan table.
Compare Otter.ai
Compare with another toolCompared plan by plan with other tools in the category Meetings & transcription:
Details per plan
Short values per plan. Click a feature to open the evidence and notes for all plans; sources with retrieval dates are under “Evidence”.
| Feature | Basic (Free)Compare Otter.ai Basic (Free) with another tool | ProCompare Otter.ai Pro with another tool | BusinessCompare Otter.ai Business with another tool | EnterpriseCompare Otter.ai Enterprise with another tool |
|---|---|---|---|---|
| differs by plan | Free | 16.99 USD/user/mo… (further prices in the details) | 30 USD/user/mo… (further prices in the details) | custom |
| Details: Price | Free; 300 minutes/month (shared allowance), 30 min per conversation, 3 file imports in total (prices in USD, as of 2026-10-14) | List price USD 16.99/user/month with monthly payment or USD 8.33/user/month with annual payment; according to the pricing page, the USD 8.49 / 4.17 shown with an asterisk apply only with a credit card issued in India. 1,200 minutes/month, up to 90 min per meeting (as of 2026-10-14) | USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18) | Price on request (demo required; as of 2026-10-14) |
| yes | yes | yes | yes | |
| Details: AI features included | yes | yes | yes | yes |
| yes | yes | yes | yes | |
| Details: DPA | yes (automatically) Provider’s DPA | yes (automatically) Provider’s DPA | yes (automatically) Provider’s DPA | yes (automatically) Provider’s DPA |
| differs by plan | yes | yes | not publicly documented | no |
| Details: Training on inputs | Privacy policy (purpose 'Improve and monitor the Services'): 'training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)'. Privacy & Security page: 'Otter uses a proprietary method to de-identify user data before training our models'. The privacy policy and Privacy & Security do not mention an opt-out switch. In these passages the documentation does not differentiate by plan. Privacy & Security additionally states that imported customer data 'will not be used to create, train, or improve our machine learning or artificial intelligence models' (refers to imported data, not to recordings/transcripts). Terms 18.4 permits the use of aggregated/de-identified data 'for machine learning and training'. Help Center 'Provide feedback to Otter' (q9, updated 2026-09-16): under Account Settings > Meetings > 'Feedback and Training' / 'Help improve Otter', the user chooses whether Otter and its third-party providers may 'access your conversations for training and product improvement, including through human review' ('Allow sharing' or 'Don't allow sharing'; can be changed at any time; as long as nothing has been chosen, the setting shows 'Select an option'). Whether this setting also covers the training on de-identified recordings and transcripts described in the privacy policy is not documented. AI Chat FAQ: 'Our 3rd-party AI service providers do not train on user data or use it for training.' | See Basic; the privacy policy does not differentiate for Pro. According to the sub-processor list, subcontractors (Anthropic, OpenAI) may not use customer data to train their own models. | Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing. | Help Center 'Enterprise Admin Controls Overview' (updated 2026-07-17): 'By default, Enterprise workspaces are opted out of AI model training.' Recordings, transcripts and notes are processed only for features within the workspace; opt-in to training only via the Otter Account Manager. Pricing page lists 'Enterprise-grade security & controls', SSO and SCIM (each from a 100-user licence), Domain Capture, HIPAA (add-on). |
| differs by plan | Deleted conversations go to the trash and… | See Basic | See Basic | Trash as for Basic |
| Details: Data retention | Deleted conversations go to the trash and are automatically deleted there after 30 days (Privacy & Security). Otherwise privacy policy: 'for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law'; no fixed periods stated for active data/audio. 'Custom data retention' is marked only for Enterprise in the pricing comparison. | See Basic; Pro plan includes 'Unlimited storage' (pricing page). | See Basic. | Trash as for Basic (30 days). 'Custom data retention' only for Enterprise according to the pricing comparison: admins have a period of 24 hours or more set up via the Otter account manager, which can be set separately for audio/video and transcripts; older conversations are deleted immediately on activation, thereafter 'guaranteed to be removed within 48 hours' after the period expires (Help Center 'Set a custom Data Retention policy', section Enterprise workspace settings, updated 2026-10-16). |
| US only | US only | US only | US only | |
| Details: Hosting | Sub-processor list: AWS as 'Cloud service provider and customer data storage platform', country United States; all other entries also US, one additionally Philippines/Honduras (support). Privacy & Security page: storage on AWS S3 with AES-256. EU option not documented. | See Basic. | See Basic. | See Basic; no EU option documented. |
| list available | list available | list available | list available | |
| Details: Sub-processors |
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| differs by plan | 7 sources | 6 sources | 7 sources | 6 sources |
| Details: Sources with retrieval date |
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Compare Otter.ai Basic (Free) with another tool
Price and scope
- differs by plan
- Free
Free; 300 minutes/month (shared allowance), 30 min per conversation, 3 file imports in total (prices in USD, as of 2026-10-14)
- yes
yes
Contract and data use
- yes
yes (automatically)
Provider’s DPA- differs by plan
- yes
Privacy policy (purpose 'Improve and monitor the Services'): 'training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)'. Privacy & Security page: 'Otter uses a proprietary method to de-identify user data before training our models'. The privacy policy and Privacy & Security do not mention an opt-out switch. In these passages the documentation does not differentiate by plan. Privacy & Security additionally states that imported customer data 'will not be used to create, train, or improve our machine learning or artificial intelligence models' (refers to imported data, not to recordings/transcripts). Terms 18.4 permits the use of aggregated/de-identified data 'for machine learning and training'. Help Center 'Provide feedback to Otter' (q9, updated 2026-09-16): under Account Settings > Meetings > 'Feedback and Training' / 'Help improve Otter', the user chooses whether Otter and its third-party providers may 'access your conversations for training and product improvement, including through human review' ('Allow sharing' or 'Don't allow sharing'; can be changed at any time; as long as nothing has been chosen, the setting shows 'Select an option'). Whether this setting also covers the training on de-identified recordings and transcripts described in the privacy policy is not documented. AI Chat FAQ: 'Our 3rd-party AI service providers do not train on user data or use it for training.'
- differs by plan
- Deleted conversations go to the trash and…
- Deleted conversations go to the trash and are automatically deleted there after 30 days (Privacy & Security). Otherwise privacy policy: 'for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law'; no fixed periods stated for active data/audio. 'Custom data retention' is marked only for Enterprise in the pricing comparison.
Hosting and sharing
- US only
Sub-processor list: AWS as 'Cloud service provider and customer data storage platform', country United States; all other entries also US, one additionally Philippines/Honduras (support). Privacy & Security page: storage on AWS S3 with AES-256. EU option not documented.
- list available
- Amazon Web Services (storage)
- Google Cloud Platform
- Crusoe
- Anthropic (AI)
- OpenAI (evaluation)
- Zendesk
- Intercom
- Stripe
- Zuora
- Slack
- OneSignal
- Workato
- WorkOS
- Crescendo (US/Philippines/Honduras)
- Research Transcriptions (data annotation)
- PlanHat
- On24
Evidence
- differs by plan
- 7 sources
- Privacy Policy (effective 2026-06-16)Privacy notice, retrieved 18 Oct 2026
- Terms of Service incl. DPA (effective 2025-09-19)Terms and conditions, retrieved 14 Oct 2026
- Privacy & SecurityTrust Center, retrieved 18 Oct 2026
- PricingPricing page, retrieved 18 Oct 2026
- Subprocessors (effective 2026-03-31)Sub-processor list, retrieved 14 Oct 2026
- Otter AI Chat FAQs (Help Center, updated 2026-10-18)Documentation, retrieved 18 Oct 2026
- Provide feedback to Otter (Help Center, updated 2026-09-16)Documentation, retrieved 19 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
Third-country transfers
Privacy policy (effective 2026-06-16): according to its own statement, Otter.ai is certified under the EU-US DPF, the UK Extension and the Swiss-US DPF; in addition, Standard Contractual Clauses for transfers outside the EEA/UK. Terms of Service Appendix 1 (DPA) defines the SCCs pursuant to Decision (EU) 2021/914 and a UK Addendum.
- Privacy Policy (effective 2026-06-16) (Privacy notice), retrieved 18 Oct 2026
- Terms of Service incl. DPA (effective 2025-09-19) (Terms and conditions), retrieved 14 Oct 2026
Certifications (as stated by the provider)
Privacy & Security: 'SOC 2 Type 2' report; security policies 'based on the ISO 27001/2 framework' (no ISO 27001 certification claimed; wording: 'continuously reviewing various cybersecurity frameworks'); VPAT, HIPAA (add-on). ISO 42001: not publicly documented. A separate Trust Center is not linked on the Otter pages; otter.ai/trust returns only the general app shell (the path is treated as a public profile name), not a Trust Center document.
- Privacy & Security (Trust Center), retrieved 18 Oct 2026
AI Act
Functions: Live and post-hoc transcription, speaker recognition incl. voiceprints ('Speaker Identification / Biometric Information' in the privacy policy), AI summaries, AI Chat, workflows, notetaker bot, SDR/recruiting agent (pricing/navigation page).
Provider’s statement: not publicly documented(no mention of the EU AI Act found in the privacy policy, Terms or Privacy & Security page). The provider obliges users to obtain consent for recordings: 'users are required to comply with local laws ... must always ask for consent'. Trust Center pages (otter.ai/trust, /trust-center, /security) returned no text on retrieval (JS).
Classification (for review, not legal advice): For review: customer typically a deployer (Art. 3(4)). Speaker/voice recognition (voiceprints) and any emotion/sentiment analysis in workplace settings are to be reviewed against Art. 5 and Annex III. Not legal advice.
- Privacy Policy (effective 2026-06-16) (Privacy notice), retrieved 18 Oct 2026
- Privacy & Security (Trust Center), retrieved 18 Oct 2026
Current notes 2026
Privacy policy effective 2026-06-16; sub-processor list effective 2026-03-31 (names Anthropic and OpenAI as AI service providers); Terms of Service effective 2025-09-19. Use of de-identified audio/transcript data for training is stated as a purpose in the privacy policy; opt-out not documented on the retrieved pages; according to the Help Center, Enterprise workspaces are excluded from training by default.
Open points of the review
- Training use for Basic/Pro/Business: the Help Center describes the setting 'Help improve Otter' (sharing conversations for training and product improvement, q9); whether it also covers the training on de-identified data described in the privacy policy, and which state applies when nothing has been chosen, is not documented.
Frequently asked questions
Where does Otter.ai store data?
US only (plans: Basic (Free), Pro, Business, Enterprise). According to the provider, as of 18 Oct 2026.
Is there a DPA for Otter.ai?
yes in: Basic (Free), Pro, Business, Enterprise. According to the provider, as of 18 Oct 2026.
Does Otter.ai use inputs for AI training?
yes in: Basic (Free), Pro; not publicly documented in: Business; no in: Enterprise. Based on our research, as of 18 Oct 2026.
Where is the provider based?
Delaware corporation, registered address 800 W El Camino Real, Suite 170, Mountain View, CA 94040, USA (privacy policy). According to the provider, as of 18 Oct 2026.
All sources
- 01Privacy Policy (effective 2026-06-16)Privacy notice · retrieved 18 Oct 2026
- 02Terms of Service incl. DPA (effective 2025-09-19)Terms and conditions · retrieved 14 Oct 2026
- 03Privacy & SecurityTrust Center · retrieved 18 Oct 2026
- 04PricingPricing page · retrieved 18 Oct 2026
- 05Subprocessors (effective 2026-03-31)Sub-processor list · retrieved 14 Oct 2026
- 06Enterprise Admin Controls Overview (Help Center, updated 2026-07-17)Documentation · retrieved 14 Oct 2026
- 07Set a custom Data Retention policy (Help Center, updated 2026-10-16)Documentation · retrieved 18 Oct 2026
- 08Otter AI Chat FAQs (Help Center, updated 2026-10-18)Documentation · retrieved 18 Oct 2026
- 09Provide feedback to Otter (Help Center, updated 2026-09-16)Documentation · retrieved 19 Oct 2026
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Further reading
All tools in the category: Meetings & transcription. Figures across all tools: Data report.