Fathom AI Notetaker vs. Otter.ai: data protection per plan
Fathom AI Notetaker (5 plans) and Otter.ai (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | Fathom AI Notetaker | Otter.ai |
|---|---|---|
| Provider based in | Fathom Video Inc. | Delaware corporation, registered address 800 W El Camino Real, Suite 170, Mountain View, CA 94040, USA |
| Plans recorded | 5 | 4 |
| Hosting | US only: all 5 plans | US only: all 4 plans |
| Training on inputs | opt-out available: all 5 plans | yes: Basic, Pronot documented: Businessno: Enterprise |
| DPA | yes: all 5 plans | yes: all 4 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: Fathom AI Notetaker Team vs. Otter.ai Business
| Feature | Fathom AI NotetakerTeam | Otter.aiBusiness |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (Terms: 'If you are subject to an applicable law that requires a data processing agreement, Fathom's Data Processing Agreement ("DPA") available at https://fathom.ai/dpa is hereby incorporated by reference.'; DPA with EU SCCs Module Two or Module Three, law of the Netherlands, UK: England) Provider’s DPA | yes (automatically) Provider’s DPA |
| differs by plan | opt-out available | not publicly documented |
| Details: Training on inputs | Privacy Policy: depending on the account settings, Fathom uses de-identified data generated from meeting content to train its own AI models; opt-out in the account settings. Terms ('Training AI'): third parties may not use content for training. Trust Center FAQ: AI sub-processors (Anthropic, OpenAI, Google) are contractually excluded from training; opt-out 'anytime in your User Settings'. Organisations on Team Edition can opt out all users on their account in the Organization Settings. | Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing. |
| US only | US only | |
| Details: Data residency | Trust Center FAQ: 'All data is stored in the United States.' Privacy Policy: 'Our Service are hosted in the United States'. Sub-processor list: all sub-processors in the US, except Reveal (Belgium). An EU hosting option is not documented; the documentation does not differentiate by plan. | See Basic. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Trust Center FAQ: recordings and other… | See Basic |
| Details: Data retention | Trust Center FAQ: recordings and other data are retained indefinitely until individual recordings or the account are deleted; after account deletion, recordings, transcripts and metadata are removed, and after a further 7 days also from backups. Privacy Policy: deletion after an account deletion request with 'commercially reasonable efforts' within 30 days; voiceprints according to a separate biometric notice. DPA: deletion by the customer within the functionality of the Services; after the DPA expires, return or deletion at the customer's instruction. | See Basic. |
| differs by plan | 15 USD/user/mo… (further prices in the details) | 30 USD/user/mo… (further prices in the details) |
| Details: Price | 15 USD per user/month billed annually; 19 USD billed monthly; at least 2 users (no indication whether net or gross) | USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18) |
| yes | yes | |
| Details: AI features included | yes (as Premium plus team-wide search, highlight playlists, comments, folders, keyword alerts; at least 2 users) | yes |
| 7 sources | 7 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Fathom AI Notetaker Teamyes
- Otter.ai Businessyes
- Fathom AI Notetaker Team
yes (Terms: 'If you are subject to an applicable law that requires a data processing agreement, Fathom's Data Processing Agreement ("DPA") available at https://fathom.ai/dpa is hereby incorporated by reference.'; DPA with EU SCCs Module Two or Module Three, law of the Netherlands, UK: England)
Provider’s DPA
Training
- differs by plan
- Fathom AI Notetaker Teamopt-out available
- Otter.ai Businessnot publicly documented
- Fathom AI Notetaker Team
Privacy Policy: depending on the account settings, Fathom uses de-identified data generated from meeting content to train its own AI models; opt-out in the account settings. Terms ('Training AI'): third parties may not use content for training. Trust Center FAQ: AI sub-processors (Anthropic, OpenAI, Google) are contractually excluded from training; opt-out 'anytime in your User Settings'. Organisations on Team Edition can opt out all users on their account in the Organization Settings.
Otter.ai BusinessPrivacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing.
Hosting
- Fathom AI Notetaker TeamUS only
- Otter.ai BusinessUS only
- Fathom AI Notetaker Team
Trust Center FAQ: 'All data is stored in the United States.' Privacy Policy: 'Our Service are hosted in the United States'. Sub-processor list: all sub-processors in the US, except Reveal (Belgium). An EU hosting option is not documented; the documentation does not differentiate by plan.
Otter.ai BusinessSee Basic.
Sub-processors
- Fathom AI Notetaker Teamlist available
- Otter.ai Businesslist available
- Fathom AI Notetaker Team
- Google Cloud Platform – primary cloud provider, handles meeting content (USA)
- Anthropic, OpenAI, ElevenLabs, Fireworks, Modal, Voyage AI – AI providers, handle meeting content, forbidden from training AI on customer data (USA)
- Elastic – search provider, handles meeting content (USA)
- Amplitude, Census, ChartMogul, FiveTran, Hex, omni, Retool – data analytics and ETL (USA)
- Cloudflare – CDN (USA)
- Courier, Postmark – email providers (USA)
- Front – helpdesk provider (USA)
- HubSpot, RevenueHero, Warmly – CRM and sales (USA)
- New Relic, Sentry – application monitoring (USA)
- Pusher – in-app communication (USA)
- Brandfetch – brand and logo API (USA)
- Reveal – partnership marketing platform (Belgium)
- Sphere, Stripe – finance and payments (USA)
- UserVoice – feedback tracking (USA)
Retention
- differs by plan
- Fathom AI Notetaker TeamTrust Center FAQ: recordings and other…
- Otter.ai BusinessSee Basic
- Fathom AI Notetaker TeamTrust Center FAQ: recordings and other data are retained indefinitely until individual recordings or the account are deleted; after account deletion, recordings, transcripts and metadata are removed, and after a further 7 days also from backups. Privacy Policy: deletion after an account deletion request with 'commercially reasonable efforts' within 30 days; voiceprints according to a separate biometric notice. DPA: deletion by the customer within the functionality of the Services; after the DPA expires, return or deletion at the customer's instruction.Otter.ai BusinessSee Basic.
Price
- differs by plan
- Fathom AI Notetaker Team15 USD/user/mo… (further prices in the details)
- Otter.ai Business30 USD/user/mo… (further prices in the details)
- Fathom AI Notetaker Team
15 USD per user/month billed annually; 19 USD billed monthly; at least 2 users (no indication whether net or gross)
Otter.ai BusinessUSD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18)
- Fathom AI Notetaker Teamyes
- Otter.ai Businessyes
- Fathom AI Notetaker Team
yes (as Premium plus team-wide search, highlight playlists, comments, folders, keyword alerts; at least 2 users)
Otter.ai Businessyes
Evidence
- Fathom AI Notetaker Team7 sources
- Otter.ai Business7 sources
- Fathom AI Notetaker Team
- Fathom Pricing 2026 (Individuals/Teams, Monthly/Annually toggles)Pricing page, retrieved 18 Oct 2026
- Privacy Policy (Last Updated: August 16, 2026)Privacy notice, retrieved 18 Oct 2026
- Fathom Data Processing Agreement (Last Updated: May 5, 2026)DPA, retrieved 18 Oct 2026
- Fathom Terms of Service (Last Updated: March 4, 2026)Terms of service, retrieved 18 Oct 2026
- Fathom Trust Center (Overview)Trust Center, retrieved 18 Oct 2026
- Fathom Trust Center: FAQTrust Center, retrieved 18 Oct 2026
- Fathom Trust Center: Subprocessors (30 entries, rendered in browser)Sub-processor list, retrieved 18 Oct 2026
Otter.ai Business- Privacy Policy (effective 2026-06-16)Privacy notice, retrieved 18 Oct 2026
- Terms of Service incl. DPA (effective 2025-09-19)Terms and conditions, retrieved 14 Oct 2026
- Privacy & SecurityTrust Center, retrieved 18 Oct 2026
- PricingPricing page, retrieved 18 Oct 2026
- Subprocessors (effective 2026-03-31)Sub-processor list, retrieved 14 Oct 2026
- Otter AI Chat FAQs (Help Center, updated 2026-10-18)Documentation, retrieved 18 Oct 2026
- Provide feedback to Otter (Help Center, updated 2026-09-16)Documentation, retrieved 19 Oct 2026
| Feature | Fathom AI Notetaker | Otter.ai |
|---|---|---|
| yesall 5 plans | yesall 4 plans | |
| Details: DPA available |
|
|
| differs by tool | opt-out availableall 5 plans |
|
| Details: Training on inputs |
|
|
| US onlyall 5 plans | US onlyall 4 plans | |
| Details: Data residency |
|
|
| list availableall 5 plans | list availableall 4 plans | |
| Details: List published |
|
|
| differs by tool | Trust Center FAQ: recordings and other…all 5 plans |
|
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 5 plans | yesall 4 plans | |
| Details: AI features included |
|
|
| 7 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- Fathom AI Notetakeryesall 5 plans
- Otter.aiyesall 4 plans
- Fathom AI Notetaker
- Free
yes (Terms: 'If you are subject to an applicable law that requires a data processing agreement, Fathom's Data Processing Agreement ("DPA") available at https://fathom.ai/dpa is hereby incorporated by reference.'; DPA with EU SCCs Module Two or Module Three, law of the Netherlands, UK: England)
Provider’s DPA - Premium
yes (Terms: 'If you are subject to an applicable law that requires a data processing agreement, Fathom's Data Processing Agreement ("DPA") available at https://fathom.ai/dpa is hereby incorporated by reference.'; DPA with EU SCCs Module Two or Module Three, law of the Netherlands, UK: England)
Provider’s DPA - Team
yes (Terms: 'If you are subject to an applicable law that requires a data processing agreement, Fathom's Data Processing Agreement ("DPA") available at https://fathom.ai/dpa is hereby incorporated by reference.'; DPA with EU SCCs Module Two or Module Three, law of the Netherlands, UK: England)
Provider’s DPA - Business
yes (Terms: 'If you are subject to an applicable law that requires a data processing agreement, Fathom's Data Processing Agreement ("DPA") available at https://fathom.ai/dpa is hereby incorporated by reference.'; DPA with EU SCCs Module Two or Module Three, law of the Netherlands, UK: England)
Provider’s DPA - Enterprise
yes (Terms: 'If you are subject to an applicable law that requires a data processing agreement, Fathom's Data Processing Agreement ("DPA") available at https://fathom.ai/dpa is hereby incorporated by reference.'; DPA with EU SCCs Module Two or Module Three, law of the Netherlands, UK: England)
Provider’s DPA
Otter.ai- Basic (Free)
yes (automatically)
Provider’s DPA - Pro
yes (automatically)
Provider’s DPA - Business
yes (automatically)
Provider’s DPA - Enterprise
yes (automatically)
Provider’s DPA
- Free
Training
- differs by tool
- Fathom AI Notetakeropt-out availableall 5 plans
- Otter.ai
- yesBasic (Free), Pro
- not publicly documentedBusiness
- noEnterprise
- Fathom AI Notetaker
- Free
Privacy Policy: depending on the account settings, Fathom uses de-identified data generated from meeting content to train its own AI models; opt-out in the account settings. Terms ('Training AI'): third parties may not use content for training. Trust Center FAQ: AI sub-processors (Anthropic, OpenAI, Google) are contractually excluded from training; opt-out 'anytime in your User Settings'.
- Premium
Privacy Policy: depending on the account settings, Fathom uses de-identified data generated from meeting content to train its own AI models; opt-out in the account settings. Terms ('Training AI'): third parties may not use content for training. Trust Center FAQ: AI sub-processors (Anthropic, OpenAI, Google) are contractually excluded from training; opt-out 'anytime in your User Settings'.
- Team
Privacy Policy: depending on the account settings, Fathom uses de-identified data generated from meeting content to train its own AI models; opt-out in the account settings. Terms ('Training AI'): third parties may not use content for training. Trust Center FAQ: AI sub-processors (Anthropic, OpenAI, Google) are contractually excluded from training; opt-out 'anytime in your User Settings'. Organisations on Team Edition can opt out all users on their account in the Organization Settings.
- Business
Privacy Policy: depending on the account settings, Fathom uses de-identified data generated from meeting content to train its own AI models; opt-out in the account settings. Terms ('Training AI'): third parties may not use content for training. Trust Center FAQ: AI sub-processors (Anthropic, OpenAI, Google) are contractually excluded from training; opt-out 'anytime in your User Settings'. Organisations on Team Edition can opt out all users on their account in the Organization Settings.
- Enterprise
Privacy Policy: depending on the account settings, Fathom uses de-identified data generated from meeting content to train its own AI models; opt-out in the account settings. Terms ('Training AI'): third parties may not use content for training. Trust Center FAQ: AI sub-processors (Anthropic, OpenAI, Google) are contractually excluded from training; opt-out 'anytime in your User Settings'. Organisations on Team Edition can opt out all users on their account in the Organization Settings.
Otter.ai- Basic (Free)
Privacy policy (purpose 'Improve and monitor the Services'): 'training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)'. Privacy & Security page: 'Otter uses a proprietary method to de-identify user data before training our models'. The privacy policy and Privacy & Security do not mention an opt-out switch. In these passages the documentation does not differentiate by plan. Privacy & Security additionally states that imported customer data 'will not be used to create, train, or improve our machine learning or artificial intelligence models' (refers to imported data, not to recordings/transcripts). Terms 18.4 permits the use of aggregated/de-identified data 'for machine learning and training'. Help Center 'Provide feedback to Otter' (q9, updated 2026-09-16): under Account Settings > Meetings > 'Feedback and Training' / 'Help improve Otter', the user chooses whether Otter and its third-party providers may 'access your conversations for training and product improvement, including through human review' ('Allow sharing' or 'Don't allow sharing'; can be changed at any time; as long as nothing has been chosen, the setting shows 'Select an option'). Whether this setting also covers the training on de-identified recordings and transcripts described in the privacy policy is not documented. AI Chat FAQ: 'Our 3rd-party AI service providers do not train on user data or use it for training.'
- Pro
See Basic; the privacy policy does not differentiate for Pro. According to the sub-processor list, subcontractors (Anthropic, OpenAI) may not use customer data to train their own models.
- Business
Privacy policy: under an Otter Business/Enterprise contract, Otter processes data 'on behalf of and at the instructions of that customer' (customer is the controller). The exclusion from training in the Help Center is expressly documented only for Enterprise workspaces; no plan-specific statement was found for Business. Terms 18.4: Otter may use 'aggregated and/or deidentified data derived from Data' for purposes including machine learning and training. The account-level setting 'Help improve Otter' (Help Center 'Provide feedback to Otter', q9) is described without reference to a plan; a Business-specific statement on training is missing.
- Enterprise
Help Center 'Enterprise Admin Controls Overview' (updated 2026-07-17): 'By default, Enterprise workspaces are opted out of AI model training.' Recordings, transcripts and notes are processed only for features within the workspace; opt-in to training only via the Otter Account Manager. Pricing page lists 'Enterprise-grade security & controls', SSO and SCIM (each from a 100-user licence), Domain Capture, HIPAA (add-on).
- Free
Hosting
- Fathom AI NotetakerUS onlyall 5 plans
- Otter.aiUS onlyall 4 plans
- Fathom AI Notetaker
- Free
Trust Center FAQ: 'All data is stored in the United States.' Privacy Policy: 'Our Service are hosted in the United States'. Sub-processor list: all sub-processors in the US, except Reveal (Belgium). An EU hosting option is not documented; the documentation does not differentiate by plan.
- Premium
Trust Center FAQ: 'All data is stored in the United States.' Privacy Policy: 'Our Service are hosted in the United States'. Sub-processor list: all sub-processors in the US, except Reveal (Belgium). An EU hosting option is not documented; the documentation does not differentiate by plan.
- Team
Trust Center FAQ: 'All data is stored in the United States.' Privacy Policy: 'Our Service are hosted in the United States'. Sub-processor list: all sub-processors in the US, except Reveal (Belgium). An EU hosting option is not documented; the documentation does not differentiate by plan.
- Business
Trust Center FAQ: 'All data is stored in the United States.' Privacy Policy: 'Our Service are hosted in the United States'. Sub-processor list: all sub-processors in the US, except Reveal (Belgium). An EU hosting option is not documented; the documentation does not differentiate by plan.
- Enterprise
Trust Center FAQ: 'All data is stored in the United States.' Privacy Policy: 'Our Service are hosted in the United States'. Sub-processor list: all sub-processors in the US, except Reveal (Belgium). An EU hosting option is not documented; the documentation does not differentiate by plan.
Otter.ai- Basic (Free)
Sub-processor list: AWS as 'Cloud service provider and customer data storage platform', country United States; all other entries also US, one additionally Philippines/Honduras (support). Privacy & Security page: storage on AWS S3 with AES-256. EU option not documented.
- Pro
See Basic.
- Business
See Basic.
- Enterprise
See Basic; no EU option documented.
- Free
Sub-processors
- Fathom AI Notetakerlist availableall 5 plans
- Otter.ailist availableall 4 plans
- Fathom AI Notetaker
- Free
- Google Cloud Platform – primary cloud provider, handles meeting content (USA)
- Anthropic, OpenAI, ElevenLabs, Fireworks, Modal, Voyage AI – AI providers, handle meeting content, forbidden from training AI on customer data (USA)
- Elastic – search provider, handles meeting content (USA)
- Amplitude, Census, ChartMogul, FiveTran, Hex, omni, Retool – data analytics and ETL (USA)
- Cloudflare – CDN (USA)
- Courier, Postmark – email providers (USA)
- Front – helpdesk provider (USA)
- HubSpot, RevenueHero, Warmly – CRM and sales (USA)
- New Relic, Sentry – application monitoring (USA)
- Pusher – in-app communication (USA)
- Brandfetch – brand and logo API (USA)
- Reveal – partnership marketing platform (Belgium)
- Sphere, Stripe – finance and payments (USA)
- UserVoice – feedback tracking (USA)
- Premium
- Google Cloud Platform – primary cloud provider, handles meeting content (USA)
- Anthropic, OpenAI, ElevenLabs, Fireworks, Modal, Voyage AI – AI providers, handle meeting content, forbidden from training AI on customer data (USA)
- Elastic – search provider, handles meeting content (USA)
- Amplitude, Census, ChartMogul, FiveTran, Hex, omni, Retool – data analytics and ETL (USA)
- Cloudflare – CDN (USA)
- Courier, Postmark – email providers (USA)
- Front – helpdesk provider (USA)
- HubSpot, RevenueHero, Warmly – CRM and sales (USA)
- New Relic, Sentry – application monitoring (USA)
- Pusher – in-app communication (USA)
- Brandfetch – brand and logo API (USA)
- Reveal – partnership marketing platform (Belgium)
- Sphere, Stripe – finance and payments (USA)
- UserVoice – feedback tracking (USA)
- Team
- Google Cloud Platform – primary cloud provider, handles meeting content (USA)
- Anthropic, OpenAI, ElevenLabs, Fireworks, Modal, Voyage AI – AI providers, handle meeting content, forbidden from training AI on customer data (USA)
- Elastic – search provider, handles meeting content (USA)
- Amplitude, Census, ChartMogul, FiveTran, Hex, omni, Retool – data analytics and ETL (USA)
- Cloudflare – CDN (USA)
- Courier, Postmark – email providers (USA)
- Front – helpdesk provider (USA)
- HubSpot, RevenueHero, Warmly – CRM and sales (USA)
- New Relic, Sentry – application monitoring (USA)
- Pusher – in-app communication (USA)
- Brandfetch – brand and logo API (USA)
- Reveal – partnership marketing platform (Belgium)
- Sphere, Stripe – finance and payments (USA)
- UserVoice – feedback tracking (USA)
- Business
- Google Cloud Platform – primary cloud provider, handles meeting content (USA)
- Anthropic, OpenAI, ElevenLabs, Fireworks, Modal, Voyage AI – AI providers, handle meeting content, forbidden from training AI on customer data (USA)
- Elastic – search provider, handles meeting content (USA)
- Amplitude, Census, ChartMogul, FiveTran, Hex, omni, Retool – data analytics and ETL (USA)
- Cloudflare – CDN (USA)
- Courier, Postmark – email providers (USA)
- Front – helpdesk provider (USA)
- HubSpot, RevenueHero, Warmly – CRM and sales (USA)
- New Relic, Sentry – application monitoring (USA)
- Pusher – in-app communication (USA)
- Brandfetch – brand and logo API (USA)
- Reveal – partnership marketing platform (Belgium)
- Sphere, Stripe – finance and payments (USA)
- UserVoice – feedback tracking (USA)
- Enterprise
- Google Cloud Platform – primary cloud provider, handles meeting content (USA)
- Anthropic, OpenAI, ElevenLabs, Fireworks, Modal, Voyage AI – AI providers, handle meeting content, forbidden from training AI on customer data (USA)
- Elastic – search provider, handles meeting content (USA)
- Amplitude, Census, ChartMogul, FiveTran, Hex, omni, Retool – data analytics and ETL (USA)
- Cloudflare – CDN (USA)
- Courier, Postmark – email providers (USA)
- Front – helpdesk provider (USA)
- HubSpot, RevenueHero, Warmly – CRM and sales (USA)
- New Relic, Sentry – application monitoring (USA)
- Pusher – in-app communication (USA)
- Brandfetch – brand and logo API (USA)
- Reveal – partnership marketing platform (Belgium)
- Sphere, Stripe – finance and payments (USA)
- UserVoice – feedback tracking (USA)
Otter.ai- Basic (Free)
- Amazon Web Services (storage)
- Google Cloud Platform
- Crusoe
- Anthropic (AI)
- OpenAI (evaluation)
- Zendesk
- Intercom
- Stripe
- Zuora
- Slack
- OneSignal
- Workato
- WorkOS
- Crescendo (US/Philippines/Honduras)
- Research Transcriptions (data annotation)
- PlanHat
- On24
- Pro
- see Basic
- Business
- see Basic
- Enterprise
- see Basic
- Free
Retention
- differs by tool
- Fathom AI NotetakerTrust Center FAQ: recordings and other…all 5 plans
- Otter.ai
- Deleted conversations go to the trash and…Basic (Free)
- See BasicPro, Business
- Trash as for BasicEnterprise
- Fathom AI Notetaker
- FreeTrust Center FAQ: recordings and other data are retained indefinitely until individual recordings or the account are deleted; after account deletion, recordings, transcripts and metadata are removed, and after a further 7 days also from backups. Privacy Policy: deletion after an account deletion request with 'commercially reasonable efforts' within 30 days; voiceprints according to a separate biometric notice.
- PremiumTrust Center FAQ: recordings and other data are retained indefinitely until individual recordings or the account are deleted; after account deletion, recordings, transcripts and metadata are removed, and after a further 7 days also from backups. Privacy Policy: deletion after an account deletion request with 'commercially reasonable efforts' within 30 days; voiceprints according to a separate biometric notice.
- TeamTrust Center FAQ: recordings and other data are retained indefinitely until individual recordings or the account are deleted; after account deletion, recordings, transcripts and metadata are removed, and after a further 7 days also from backups. Privacy Policy: deletion after an account deletion request with 'commercially reasonable efforts' within 30 days; voiceprints according to a separate biometric notice. DPA: deletion by the customer within the functionality of the Services; after the DPA expires, return or deletion at the customer's instruction.
- BusinessTrust Center FAQ: recordings and other data are retained indefinitely until individual recordings or the account are deleted; after account deletion, recordings, transcripts and metadata are removed, and after a further 7 days also from backups. Privacy Policy: deletion after an account deletion request with 'commercially reasonable efforts' within 30 days; voiceprints according to a separate biometric notice. DPA: deletion by the customer within the functionality of the Services; after the DPA expires, return or deletion at the customer's instruction.
- EnterpriseTrust Center FAQ: recordings and other data are retained indefinitely until individual recordings or the account are deleted; after account deletion, recordings, transcripts and metadata are removed, and after a further 7 days also from backups. Privacy Policy: deletion after an account deletion request with 'commercially reasonable efforts' within 30 days; voiceprints according to a separate biometric notice. DPA: deletion by the customer within the functionality of the Services; after the DPA expires, return or deletion at the customer's instruction. Enterprise: 'Custom data retention policies'.
Otter.ai- Basic (Free)Deleted conversations go to the trash and are automatically deleted there after 30 days (Privacy & Security). Otherwise privacy policy: 'for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law'; no fixed periods stated for active data/audio. 'Custom data retention' is marked only for Enterprise in the pricing comparison.
- ProSee Basic; Pro plan includes 'Unlimited storage' (pricing page).
- BusinessSee Basic.
- EnterpriseTrash as for Basic (30 days). 'Custom data retention' only for Enterprise according to the pricing comparison: admins have a period of 24 hours or more set up via the Otter account manager, which can be set separately for audio/video and transcripts; older conversations are deleted immediately on activation, thereafter 'guaranteed to be removed within 48 hours' after the period expires (Help Center 'Set a custom Data Retention policy', section Enterprise workspace settings, updated 2026-10-16).
Price
- differs by tool
- Fathom AI Notetaker
- 0 USDFree
- 16 USD/user/mo… (further prices in the details)Premium
- 15 USD/user/mo… (further prices in the details)Team
- 25 USD/user/mo… (further prices in the details)Business
- on requestEnterprise
- Otter.ai
- FreeBasic (Free)
- 16.99 USD/user/mo… (further prices in the details)Pro
- 30 USD/user/mo… (further prices in the details)Business
- customEnterprise
- Fathom AI Notetaker
- Free
0 USD ('Free forever.')
- Premium
16 USD per user/month billed annually; 20 USD billed monthly (no indication whether net or gross)
- Team
15 USD per user/month billed annually; 19 USD billed monthly; at least 2 users (no indication whether net or gross)
- Business
25 USD per user/month billed annually; 34 USD billed monthly; at least 2 users (no indication whether net or gross)
- Enterprise
on request ('Talk to sales')
Otter.ai- Basic (Free)
Free; 300 minutes/month (shared allowance), 30 min per conversation, 3 file imports in total (prices in USD, as of 2026-10-14)
- Pro
List price USD 16.99/user/month with monthly payment or USD 8.33/user/month with annual payment; according to the pricing page, the USD 8.49 / 4.17 shown with an asterisk apply only with a credit card issued in India. 1,200 minutes/month, up to 90 min per meeting (as of 2026-10-14)
- Business
USD 30/user/month with monthly payment (promotion USD 24, 20% discount for 3 months), USD 19.99/user/month with annual payment; unlimited meetings, up to 4 hours/meeting; number of imported audio/video files 'Unlimited', but transcription of imported files limited to '6,000 minutes per user' per month (comparison table; prices in USD, as of 2026-10-18)
- Enterprise
Price on request (demo required; as of 2026-10-14)
- Free
- Fathom AI Notetakeryesall 5 plans
- Otter.aiyesall 4 plans
- Fathom AI Notetaker
- Free
yes (unlimited recordings and transcriptions, AI summaries, clips and search; bot or bot-free capture (beta, Mac); Ask Fathom and advanced summaries limited use only)
- Premium
yes (as Free plus advanced summaries, AI action items, Ask Fathom, custom meeting bot; plan 'FOR INDIVIDUALS')
- Team
yes (as Premium plus team-wide search, highlight playlists, comments, folders, keyword alerts; at least 2 users)
- Business
yes (as Team plus CRM field sync, Deal View, coaching metrics and AI scorecards, custom summary templates; at least 2 users)
- Enterprise
yes (as Business plus organisation-wide security controls, SSO and SCIM (Okta), custom data retention policies, custom contracts, HIPAA with signed BAA)
Otter.ai- Basic (Free)
yes
- Pro
yes
- Business
yes
- Enterprise
yes
- Free
Evidence
- Fathom AI Notetaker7 sources
- Otter.ai9 sources
- Fathom AI Notetaker
- Fathom Pricing 2026 (Individuals/Teams, Monthly/Annually toggles)Pricing page, retrieved 18 Oct 2026
- Privacy Policy (Last Updated: August 16, 2026)Privacy notice, retrieved 18 Oct 2026
- Fathom Data Processing Agreement (Last Updated: May 5, 2026)DPA, retrieved 18 Oct 2026
- Fathom Terms of Service (Last Updated: March 4, 2026)Terms of service, retrieved 18 Oct 2026
- Fathom Trust Center (Overview)Trust Center, retrieved 18 Oct 2026
- Fathom Trust Center: FAQTrust Center, retrieved 18 Oct 2026
- Fathom Trust Center: Subprocessors (30 entries, rendered in browser)Sub-processor list, retrieved 18 Oct 2026
Otter.ai- Privacy Policy (effective 2026-06-16)Privacy notice, retrieved 18 Oct 2026
- Terms of Service incl. DPA (effective 2025-09-19)Terms and conditions, retrieved 14 Oct 2026
- Privacy & SecurityTrust Center, retrieved 18 Oct 2026
- PricingPricing page, retrieved 18 Oct 2026
- Subprocessors (effective 2026-03-31)Sub-processor list, retrieved 14 Oct 2026
- Enterprise Admin Controls Overview (Help Center, updated 2026-07-17)Documentation, retrieved 14 Oct 2026
- Set a custom Data Retention policy (Help Center, updated 2026-10-16)Documentation, retrieved 18 Oct 2026
- Otter AI Chat FAQs (Help Center, updated 2026-10-18)Documentation, retrieved 18 Oct 2026
- Provide feedback to Otter (Help Center, updated 2026-09-16)Documentation, retrieved 19 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: Fathom AI Notetaker, Otter.ai. All tools in the category: Meetings & transcription.