Odoo AI features
Odoo AI features (Odoo AI)
Provider: Odoo S.A. · Based in: Odoo S.A., Chaussée de Namur 40, 1367 Grand-Rosière, Belgium · Provider website
- Plans
- 3
- Sources
- 8
- As of
- 18 Oct
As of 18 Oct 2026. Based on our research on this date and the process described in the methodology. No guarantee of accuracy, not legal advice. The provider’s current documents take precedence. Found an error? Report a correction.
Incomplete. 6 points could not be verified in any provider source (see open points). This does not mean the matter is unproblematic; it means we have not checked it.
At a glance
- Hosting
- mixed: all 3 plans
- Training on inputs
- yes: all 3 plans
- DPA
- yes: all 3 plans
- Provider
- Odoo S.A.
- Based in
- Odoo S.A., Chaussée de Namur 40, 1367 Grand-Rosière, Belgium; VAT no. BE0477472701 (privacy policy)
Values from 3 plans, each listed with the plans it applies to. Details and evidence are in the plan table.
Compare Odoo AI features
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Details per plan
Short values per plan. Click a feature to open the evidence and notes for all plans; sources with retrieval dates are under “Evidence”.
| Feature | One App FreeCompare Odoo AI features One App Free with another tool | StandardCompare Odoo AI features Standard with another tool | CustomCompare Odoo AI features Custom with another tool |
|---|---|---|---|
| differs by plan | 0 EUR | 19.90 EUR/user/mo… (further prices in the details) | 35.90 EUR/user/mo… (further prices in the details) |
| Details: Price | EUR 0 (Odoo Online, one app, unlimited users). | EUR 19.90 per user/month paid annually, EUR 24.90 paid monthly (promotional prices; regular EUR 24.90 and EUR 31.10, discount valid for 12 months for initially ordered users). Odoo Online only. | EUR 35.90 per user/month paid annually, EUR 44.90 paid monthly (promotional prices; regular EUR 44.90 and EUR 56.90, discount valid for 12 months for initially ordered users). Odoo Online, Odoo.sh (hosting extra) or on-premise; light users EUR 7.90. |
| differs by plan | not publicly documented | yes | yes |
| Details: AI features included | not publicly documented (plan with a single app and unlimited users; which AI features are available without the AI app is not specified per plan. AI receipt recognition (scanning vendor bills/expenses) is not included in the plans according to the pricing page but billed via in-app purchase credits.) | yes, limited (all apps; according to the documentation many AI features can be used without the AI app, but installing the AI app on the Standard plan automatically triggers an upsell to Custom. AI receipt recognition (scanning vendor bills/expenses) is not included in the plans according to the pricing page but billed via in-app purchase credits. According to the documentation, Odoo AI uses Odoo's IAP service; AI usage consumes IAP credits.) | yes (all apps including the AI app with AI agents, "Odoo Studio / AI agents", AI fields, AI in email templates, voice transcription with summary, AI image generation, AI live chat, AI server actions, MCP server. AI receipt recognition (scanning vendor bills/expenses) is not included in the plans according to the pricing page but billed via in-app purchase credits. According to the documentation, Odoo AI uses Odoo's IAP service; AI usage consumes IAP credits.) |
| yes | yes | yes | |
| Details: DPA | yes (data protection clauses "Processing of Personal Data" and "Subprocessors" in the Odoo Enterprise Subscription Agreement, version 13 of 2026-09-24; according to the GDPR page, Odoo SA is the processor for customer databases hosted in the Odoo Cloud, and the data protection clauses serve as the data processing agreement) Provider’s DPA | yes (data protection clauses "Processing of Personal Data" and "Subprocessors" in the Odoo Enterprise Subscription Agreement, version 13 of 2026-09-24; according to the GDPR page, Odoo SA is the processor for customer databases hosted in the Odoo Cloud, and the data protection clauses serve as the data processing agreement) Provider’s DPA | yes (data protection clauses "Processing of Personal Data" and "Subprocessors" in the Odoo Enterprise Subscription Agreement, version 13 of 2026-09-24; according to the GDPR page, Odoo SA is the processor for customer databases hosted in the Odoo Cloud, and the data protection clauses serve as the data processing agreement) Provider’s DPA |
| yes | yes | yes | |
| Details: Training on inputs | 'Yes' for training use refers only to the IAP service Documents Digitization, billed via in-app purchase credits (AI receipt recognition, scanning vendor bills and expenses). IAP privacy policy (last updated 22.09.2026): 'Files are stored, along with their structured information, to be used in the continual improvement of our service.' Files are stored for 6 months, then deleted and the structured data anonymised; according to the policy, stored files can be accessed and deleted upon request. The policy does not use the term 'training' at this point; no opt-out is described. For Ask AI / AI agents, by contrast, Odoo excludes training: 'Information submitted through these providers is not stored and not used to train AI models.' | 'Yes' for training use refers only to the IAP service Documents Digitization, billed via in-app purchase credits (AI receipt recognition, scanning vendor bills and expenses). IAP privacy policy (last updated 22.09.2026): 'Files are stored, along with their structured information, to be used in the continual improvement of our service.' Files are stored for 6 months, then deleted and the structured data anonymised; according to the policy, stored files can be accessed and deleted upon request. The policy does not use the term 'training' at this point; no opt-out is described. For Ask AI / AI agents, by contrast, Odoo excludes training: 'Information submitted through these providers is not stored and not used to train AI models.' | 'Yes' for training use refers only to the IAP service Documents Digitization, billed via in-app purchase credits (AI receipt recognition, scanning vendor bills and expenses). IAP privacy policy (last updated 22.09.2026): 'Files are stored, along with their structured information, to be used in the continual improvement of our service.' Files are stored for 6 months, then deleted and the structured data anonymised; according to the policy, stored files can be accessed and deleted upon request. The policy does not use the term 'training' at this point; no opt-out is described. For Ask AI / AI agents, by contrast, Odoo excludes training: 'Information submitted through these providers is not stored and not used to train AI models.' |
| IAP privacy policy: content for Ask AI/AI… | IAP privacy policy: content for Ask AI/AI… | IAP privacy policy: content for Ask AI/AI… | |
| Details: Data retention | IAP privacy policy: content for Ask AI/AI agents stored temporarily in the IAP service only for the duration of the request, then deleted; at the AI providers according to their retention terms (not specified further). Document digitisation: files stored for 6 months, then deleted and structured data anonymised. Privacy policy: cancelled cloud databases kept deactivated for 3 weeks, then destroyed; deleted data may remain in backups for up to 12 months. | IAP privacy policy: content for Ask AI/AI agents stored temporarily in the IAP service only for the duration of the request, then deleted; at the AI providers according to their retention terms (not specified further). Document digitisation: files stored for 6 months, then deleted and structured data anonymised. Privacy policy: cancelled cloud databases kept deactivated for 3 weeks, then destroyed; deleted data may remain in backups for up to 12 months. | IAP privacy policy: content for Ask AI/AI agents stored temporarily in the IAP service only for the duration of the request, then deleted; at the AI providers according to their retention terms (not specified further). Document digitisation: files stored for 6 months, then deleted and structured data anonymised. Privacy policy: cancelled cloud databases kept deactivated for 3 weeks, then destroyed; deleted data may remain in backups for up to 12 months. |
| mixed | mixed | mixed | |
| Details: Hosting | Privacy policy (effective 24.09.2026): customer databases in the nearest hosting region, Europe region with production in France and Belgium (Google, OVH) and backups in Europe (FR, NL, SE; EU-only backups for new customers from Odoo 19, otherwise additionally Canada until an expected Q4 2026); region change on request. AI: Ask AI/AI agents via OpenAI or Google (Gemini) with "Inference Residency: global", provider selected automatically by Odoo from v20; document digitisation on Odoo servers in Belgium and France, OCR via Google Vision with EU regional restriction. | Privacy policy (effective 24.09.2026): customer databases in the nearest hosting region, Europe region with production in France and Belgium (Google, OVH) and backups in Europe (FR, NL, SE; EU-only backups for new customers from Odoo 19, otherwise additionally Canada until an expected Q4 2026); region change on request. AI: Ask AI/AI agents via OpenAI or Google (Gemini) with "Inference Residency: global", provider selected automatically by Odoo from v20; document digitisation on Odoo servers in Belgium and France, OCR via Google Vision with EU regional restriction. | Privacy policy (effective 24.09.2026): customer databases in the nearest hosting region, Europe region with production in France and Belgium (Google, OVH) and backups in Europe (FR, NL, SE; EU-only backups for new customers from Odoo 19, otherwise additionally Canada until an expected Q4 2026); region change on request. AI: Ask AI/AI agents via OpenAI or Google (Gemini) with "Inference Residency: global", provider selected automatically by Odoo from v20; document digitisation on Odoo servers in Belgium and France, OCR via Google Vision with EU regional restriction. |
| list available | list available | list available | |
| Details: Sub-processors |
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| 7 sources | 7 sources | 7 sources | |
| Details: Sources with retrieval date |
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Compare Odoo AI features One App Free with another tool
Price and scope
- differs by plan
- 0 EUR
EUR 0 (Odoo Online, one app, unlimited users).
- differs by plan
- not publicly documented
not publicly documented (plan with a single app and unlimited users; which AI features are available without the AI app is not specified per plan. AI receipt recognition (scanning vendor bills/expenses) is not included in the plans according to the pricing page but billed via in-app purchase credits.)
Contract and data use
- yes
yes (data protection clauses "Processing of Personal Data" and "Subprocessors" in the Odoo Enterprise Subscription Agreement, version 13 of 2026-09-24; according to the GDPR page, Odoo SA is the processor for customer databases hosted in the Odoo Cloud, and the data protection clauses serve as the data processing agreement)
Provider’s DPA- yes
'Yes' for training use refers only to the IAP service Documents Digitization, billed via in-app purchase credits (AI receipt recognition, scanning vendor bills and expenses). IAP privacy policy (last updated 22.09.2026): 'Files are stored, along with their structured information, to be used in the continual improvement of our service.' Files are stored for 6 months, then deleted and the structured data anonymised; according to the policy, stored files can be accessed and deleted upon request. The policy does not use the term 'training' at this point; no opt-out is described. For Ask AI / AI agents, by contrast, Odoo excludes training: 'Information submitted through these providers is not stored and not used to train AI models.'
- IAP privacy policy: content for Ask AI/AI…
- IAP privacy policy: content for Ask AI/AI agents stored temporarily in the IAP service only for the duration of the request, then deleted; at the AI providers according to their retention terms (not specified further). Document digitisation: files stored for 6 months, then deleted and structured data anonymised. Privacy policy: cancelled cloud databases kept deactivated for 3 weeks, then destroyed; deleted data may remain in backups for up to 12 months.
Hosting and sharing
- mixed
Privacy policy (effective 24.09.2026): customer databases in the nearest hosting region, Europe region with production in France and Belgium (Google, OVH) and backups in Europe (FR, NL, SE; EU-only backups for new customers from Odoo 19, otherwise additionally Canada until an expected Q4 2026); region change on request. AI: Ask AI/AI agents via OpenAI or Google (Gemini) with "Inference Residency: global", provider selected automatically by Odoo from v20; document digitisation on Odoo servers in Belgium and France, OCR via Google Vision with EU regional restriction.
- list available
- OpenAI (Ask AI / AI agents, website texts; inference residency global)
- Google (Gemini) (Ask AI / AI agents, website texts; inference residency global)
- Google Vision (OCR for Documents Digitization, EU regional restriction)
- OVH S.A.S. and Google Cloud EMEA Ltd (Odoo Online hosting, production and backups)
- Amazon Web Services, Inc. (hosting for non-EU regions only); Scaleway S.A.S. (email delivery); Outscale S.A.S. (French e-invoicing platform)
Evidence
- 7 sources
- Pricing (One App Free, Standard, Custom)Pricing page, retrieved 18 Oct 2026
- Odoo Enterprise Subscription Agreement (version 13 – 2026-09-24), data protection clausesDPA, retrieved 18 Oct 2026
- Odoo Privacy Policy (effective date: September 24, 2026)Privacy notice, retrieved 18 Oct 2026
- IAP Privacy Policy (last updated: September 22, 2026), incl. Ask AI / AI Agents, Documents DigitizationSub-processor list, retrieved 18 Oct 2026
- SecuritySecurity page, retrieved 18 Oct 2026
- Documentation: AI (incl. AI agents, voice transcription)Documentation, retrieved 18 Oct 2026
- GDPR: Odoo's guide to the European data protection rulesPrivacy notice, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
Third-country transfers
Privacy policy: Europe hosting region with production in FR/BE; access by staff of foreign Odoo subsidiaries safeguarded by EU standard contractual clauses. IAP privacy policy: Ask AI/AI agents via OpenAI and Google (Gemini) with "Inference Residency: global", so processing outside the EU is possible; transfer mechanism for the AI providers not named. Document digitisation via Google Vision restricted to EU territory. DPF List (2026-10-18): no entry for "Odoo".
- Odoo Privacy Policy (effective date: September 24, 2026) (Privacy notice), retrieved 18 Oct 2026
- IAP Privacy Policy (last updated: September 22, 2026), incl. Ask AI / AI Agents, Documents Digitization (Sub-processor list), retrieved 18 Oct 2026
- Data Privacy Framework List (search "Odoo") (Official register), retrieved 18 Oct 2026
Certifications (as stated by the provider)
not publicly documentedfor Odoo SA itself. The privacy policy names data centre certifications: OVH (ISO 27001, SOC 1/2 Type II, PCI-DSS, CISPE, SecNumCloud, CSA STAR), Google Cloud (ISO 27001/27017/27018, SOC 1/2/3, PCI-DSS, HIPAA, CISPE, CSA STAR). Security page: encryption in transit and at rest (AES-256); security audits and penetration tests by independent firms engaged by customers.
- Odoo Privacy Policy (effective date: September 24, 2026) (Privacy notice), retrieved 18 Oct 2026
- Security (Security page), retrieved 18 Oct 2026
AI Act
Functions: AI agents with system prompt, skills, tools and sources (RAG) that perform tasks in Odoo and can be triggered in automations; AI fields, AI in email templates, writing/improving text in the chatter, voice transcription with summary, AI image generation, AI live chat (qualifying and creating leads), AI document sort, AI server actions, MCP server; AI receipt recognition via IAP.
Provider’s statement: not publicly documented(the AI Act is not mentioned on the retrieved pages).
Classification (for review, not legal advice): To be reviewed: customer typically a deployer (Art. 3(4) AI Act) of the AI features built into Odoo; for self-configured AI agents or integration via MCP a further role may need to be reviewed. Which obligations apply depends on the specific use (check Annex III, e.g. when used in HR apps such as recruitment or appraisals). As a deployer, observe Art. 4 AI Act (AI literacy). Not legal advice.
- Pricing (One App Free, Standard, Custom) (Pricing page), retrieved 18 Oct 2026
- IAP Privacy Policy (last updated: September 22, 2026), incl. Ask AI / AI Agents, Documents Digitization (Sub-processor list), retrieved 18 Oct 2026
- Documentation: AI (incl. AI agents, voice transcription) (Documentation), retrieved 18 Oct 2026
Current notes 2026
Odoo 20 with AI app and AI agents; from v20 the AI provider (OpenAI or Gemini) is selected automatically by Odoo (configurable by the administrator in v19). The pricing page (retrieved 2026-10-18) lists "Odoo Studio / AI agents" as a feature of the Custom plan. Enterprise Subscription Agreement version 13 of 24.09.2026, IAP privacy policy as of 22.09.2026. EU-only backups for new customers from Odoo 19.
Note on EU processing
The provider is based in the EU (Odoo S.A., Belgium); database hosting in the Europe region is possible, but AI inference at OpenAI/Google is "global".
Open points of the review
- Which AI features are available in the free plan and in the Standard plan without the AI app is not documented per plan.
- Transfer mechanism (SCC/DPF) and specific contracting entities for OpenAI and Google (Gemini) not named; "Inference Residency: global" without region details.
- Retention at the AI providers only as a reference to their terms.
- Opt-out from the use of digitised receipts to improve the service not described (only access to and deletion of stored files upon request); whether 'continual improvement of our service' includes training AI models is not stated explicitly in the IAP privacy policy.
- No certification of Odoo SA itself published (only certificates of the data centre operators).
- Provider statement on the AI Act not found; documentation page "AI API keys" "under construction".
Frequently asked questions
Where does Odoo AI features store data?
mixed (plans: One App Free, Standard, Custom). According to the provider, as of 18 Oct 2026.
Is there a DPA for Odoo AI features?
yes in: One App Free, Standard, Custom. According to the provider, as of 18 Oct 2026.
Does Odoo AI features use inputs for AI training?
yes in: One App Free, Standard, Custom. According to the provider, as of 18 Oct 2026.
Where is the provider based?
Odoo S.A., Chaussée de Namur 40, 1367 Grand-Rosière, Belgium; VAT no. BE0477472701 (privacy policy). According to the provider, as of 18 Oct 2026.
All sources
- 01Pricing (One App Free, Standard, Custom)Pricing page · retrieved 18 Oct 2026
- 02Odoo Enterprise Subscription Agreement (version 13 – 2026-09-24), data protection clausesDPA · retrieved 18 Oct 2026
- 03Odoo Privacy Policy (effective date: September 24, 2026)Privacy notice · retrieved 18 Oct 2026
- 04IAP Privacy Policy (last updated: September 22, 2026), incl. Ask AI / AI Agents, Documents DigitizationSub-processor list · retrieved 18 Oct 2026
- 05SecuritySecurity page · retrieved 18 Oct 2026
- 06Documentation: AI (incl. AI agents, voice transcription)Documentation · retrieved 18 Oct 2026
- 07Data Privacy Framework List (search "Odoo")Official register · retrieved 18 Oct 2026
- 08GDPR: Odoo's guide to the European data protection rulesPrivacy notice · retrieved 18 Oct 2026
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Further reading
All tools in the category: Business software. Figures across all tools: Data report.