monday.com AI
monday.com AI (monday AI Work Platform)
Provider: monday.com Ltd. · Based in: monday.com Ltd., 6 Yitzhak Sadeh Street, Tel Aviv 6777506, Israel · Provider website
- Plans
- 3
- Sources
- 14
- As of
- 18 Oct
As of 18 Oct 2026. Based on our research on this date and the process described in the methodology. No guarantee of accuracy, not legal advice. The provider’s current documents take precedence. Found an error? Report a correction.
Incomplete. 4 points could not be verified in any provider source (see open points). This does not mean the matter is unproblematic; it means we have not checked it.
At a glance
- Hosting
- mixed: FreeEU option: Basic / Standard / Pro, Enterprise
- Training on inputs
- no: all 3 plans
- DPA
- yes: all 3 plans
- Provider
- monday.com Ltd.
- Based in
- monday.com Ltd., 6 Yitzhak Sadeh Street, Tel Aviv 6777506, Israel (legal notice (Impressum) Germany, as of 2024-04-17) (q8)
Values from 3 plans, each listed with the plans it applies to. Details and evidence are in the plan table.
Compare monday.com AI
Compare with another toolCompared plan by plan with other tools in the category Office & collaboration:
Details per plan
Short values per plan. Click a feature to open the evidence and notes for all plans; sources with retrieval dates are under “Evidence”.
| Feature | Free (work management)Compare monday.com AI Free (work management) with another tool | Basic / Standard / Pro (work management)Compare monday.com AI Basic / Standard / Pro (work management) with another tool | EnterpriseCompare monday.com AI Enterprise with another tool |
|---|---|---|---|
| differs by plan | 0 EUR | several tiers | custom |
| Details: Price | 0 EUR (up to 2 seats, up to 3 boards; pricing page) | Basic 9 EUR, Standard 12 EUR, Pro 19 EUR per seat per month with annual payment (pricing page; e.g. 3 seats: Basic 27 EUR, Standard 36 EUR, Pro 57 EUR per month). AI surcharge: the price calculation shows credits (1,000 credits = 10 EUR, 2,000 = 20 EUR, 3,000 = 30 EUR) and offset in the view by a 'Special offer' discount; price for additionally purchased credits outside this calculation not stated. Pricing page: 'Prices do not include tax.' | Custom (contact sales) |
| differs by plan | no | yes | yes |
| Details: AI features included | no (pricing page: Free 'AI features Available from Basic') | yes (AI credits per account: Basic 1,000, Standard 2,000, Pro 3,000 per month, identical in the pricing view for 3 and 10 seats; designations Basic AI, AI essentials, Premium AI; further credits via 'Buy more credits' in the administration) | yes (scope as per contract; pricing page: Enterprise via sales) |
| yes | yes | yes | |
| Details: DPA | yes (Data Processing Addendum, Last Updated 2023-12-20, 'incorporated by reference into monday.com's Terms of Service' and therefore not restricted to specific plans; standard contractual clauses for controller→processor and processor→processor) Provider’s DPA | yes (Data Processing Addendum, Last Updated 2023-12-20, 'incorporated by reference into monday.com's Terms of Service' and therefore not restricted to specific plans; standard contractual clauses for controller→processor and processor→processor) Provider’s DPA | yes (Data Processing Addendum, Last Updated 2023-12-20) Provider’s DPA |
| no | no | no | |
| Details: Training on inputs | According to the pricing page, Free contains no AI features. monday AI Terms (Last Updated 2026-05-05), Section 6: 'monday.com does not use Customer Data and/or Content to train artificial intelligence models and does not allow others to do so.' | monday AI Terms (Last Updated 2026-05-05), Section 6: 'monday.com does not use Customer Data and/or Content to train artificial intelligence models and does not allow others to do so.' Interaction data may be used to monitor and improve the service (not passed to third parties, stored for up to 60 days); admins can object; 'regardless … such data will not be used to train models'. | as above (AI Terms, Section 6): no training with customer data. |
| differs by plan | Security & Privacy FAQ: after an admin… | AI Terms: interaction data for… | as above |
| Details: Data retention | Security & Privacy FAQ: after an admin closes the account, all account data is deleted within 90 days (30 days for rollback, a further 60 days for deletion from databases and at sub-processors); if the admin keeps the data after cancellation, it is retained without a fixed period. Terms of Service 11.4: after the end of the contract, possibly 'Read-Only Mode' for export, followed by deletion. DPA clause 8: deletion or return after the end of the contract at the customer's choice. AI-related periods are not applicable as the Free plan has no AI features. | AI Terms: interaction data for improvement purposes up to 60 days; according to the list, AI sub-processors process board data 'temporarily and deleted'; AI FAQs: zero data retention at the model providers, except models that can be enabled via admin settings (e.g. Anthropic Fable 5) with storage of up to 30 days for harm prevention. Security & Privacy FAQ: after an admin closes the account, all account data is deleted within 90 days (30 days for rollback, a further 60 days for deletion from databases and at sub-processors); if the admin keeps the data after cancellation, it is retained without a fixed period. Terms of Service 11.4: after the end of the contract, possibly 'Read-Only Mode' for export, followed by deletion. DPA clause 8: deletion or return after the end of the contract at the customer's choice. | as above |
| differs by plan | mixed | EU option | EU option |
| Details: Hosting | Help centre 'Data residency' (as of 2026-05-31): data regions US, EU, APAC (each AWS); the region is set automatically based on the location of the first user and cannot be changed afterwards (only a new account). EU data region: 'available for Enterprise plans, and for Standard and Pro plans created on or after January 23, 2023'. Only Enterprise accounts in the EU region have customer data hosted solely in the EU, including at sub-processors; for Standard/Pro in the EU region, customer data may also be processed in the US (standard contractual clauses). Data controlled by monday.com (credentials, profiles, usage analytics, automation metadata) is stored in the US region; processing also possible in Israel. Free and Basic are not named for the EU region. | Help centre 'Data residency' (as of 2026-05-31): data regions US, EU, APAC (each AWS); the region is set automatically based on the location of the first user and cannot be changed afterwards (only a new account). EU data region: 'available for Enterprise plans, and for Standard and Pro plans created on or after January 23, 2023'. Only Enterprise accounts in the EU region have customer data hosted solely in the EU, including at sub-processors; for Standard/Pro in the EU region, customer data may also be processed in the US (standard contractual clauses). Data controlled by monday.com (credentials, profiles, usage analytics, automation metadata) is stored in the US region; processing also possible in Israel. Basic is not named for the EU region. AI: according to the AI FAQs, monday AI follows the account's data region settings. | Help centre 'Data residency': EU data region available for Enterprise; 'Only Enterprise customers on the EU Data Region have their Customer Data solely hosted within the EU Data Region, including data stored by sub-processors.' Data controlled by monday.com (credentials, profiles, usage analytics) is stored in the US region. Sub-processor list: restrictions 'non-Enterprise plans only' (SendGrid, Sentry) for EU accounts. According to the AI FAQs, AI follows the data region. |
| list available | list available | list available | |
| Details: Sub-processors |
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| differs by plan | 8 sources | 10 sources | 8 sources |
| Details: Sources with retrieval date |
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Compare monday.com AI Free (work management) with another tool
Price and scope
- differs by plan
- 0 EUR
0 EUR (up to 2 seats, up to 3 boards; pricing page)
- differs by plan
- no
no (pricing page: Free 'AI features Available from Basic')
Contract and data use
- yes
yes (Data Processing Addendum, Last Updated 2023-12-20, 'incorporated by reference into monday.com's Terms of Service' and therefore not restricted to specific plans; standard contractual clauses for controller→processor and processor→processor)
Provider’s DPA- no
According to the pricing page, Free contains no AI features. monday AI Terms (Last Updated 2026-05-05), Section 6: 'monday.com does not use Customer Data and/or Content to train artificial intelligence models and does not allow others to do so.'
- differs by plan
- Security & Privacy FAQ: after an admin…
- Security & Privacy FAQ: after an admin closes the account, all account data is deleted within 90 days (30 days for rollback, a further 60 days for deletion from databases and at sub-processors); if the admin keeps the data after cancellation, it is retained without a fixed period. Terms of Service 11.4: after the end of the contract, possibly 'Read-Only Mode' for export, followed by deletion. DPA clause 8: deletion or return after the end of the contract at the customer's choice. AI-related periods are not applicable as the Free plan has no AI features.
Hosting and sharing
- differs by plan
- mixed
Help centre 'Data residency' (as of 2026-05-31): data regions US, EU, APAC (each AWS); the region is set automatically based on the location of the first user and cannot be changed afterwards (only a new account). EU data region: 'available for Enterprise plans, and for Standard and Pro plans created on or after January 23, 2023'. Only Enterprise accounts in the EU region have customer data hosted solely in the EU, including at sub-processors; for Standard/Pro in the EU region, customer data may also be processed in the US (standard contractual clauses). Data controlled by monday.com (credentials, profiles, usage analytics, automation metadata) is stored in the US region; processing also possible in Israel. Free and Basic are not named for the EU region.
- list available
- Amazon Web Services EMEA SARL (platform, storage; regions US, EU, AUS)
- Google Cloud EMEA (platform; US, EU)
- Microsoft, EON.io, Nebius (processed temporarily, then deleted)
- AI sub-processors (monday AI Work Platform): Amazon Web Services EMEA, Google Cloud EMEA, Microsoft, OpenAI, Anthropic (data is processed temporarily and deleted), Snowflake Netherlands and LangChain (EU), Tavily, Exa Labs, Vapi, among others
- Others: Redis, Cloudflare (global), Twilio SendGrid, Mailgun, Coralogix, Cloudinary, Fortinet, Sentry, Datadog
Evidence
- differs by plan
- 8 sources
- PricingPricing page, retrieved 18 Oct 2026
- monday AI Terms and Conditions (Last Updated 2026-05-05)Terms and conditions, retrieved 18 Oct 2026
- Sub-Processors, Subsidiaries & Support (Last Updated 2026-06-24)Sub-processor list, retrieved 18 Oct 2026
- Data Processing Addendum (Last Updated 2023-12-20)DPA, retrieved 18 Oct 2026
- Data residency: where your data is stored (help centre, as of 2026-05-31)Documentation, retrieved 18 Oct 2026
- Security and privacy on monday.com: FAQs (help centre)Documentation, retrieved 18 Oct 2026
- AI FAQs (help centre)Documentation, retrieved 18 Oct 2026
- Terms of Service (Last Updated 2026-05-05)Terms and conditions, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
Third-country transfers
Privacy policy (Last Updated 2026-10-01): transfers from the EEA, UK and Switzerland to Israel are based on the adequacy decisions for Israel; monday.com Inc. (USA) is certified under the EU-US Data Privacy Framework, the UK Extension and the Swiss-US DPF; for countries without an adequacy decision, standard contractual clauses are used. The DPA (2023-12-20) refers to standard contractual clauses (controller→processor, processor→processor).
- Privacy Policy (Last Updated 2026-10-01) (Privacy notice), retrieved 18 Oct 2026
- Data Processing Addendum (Last Updated 2023-12-20) (DPA), retrieved 18 Oct 2026
Certifications (as stated by the provider)
Trust Center/ISO page: SOC 1 Type II, SOC 2 Type II, SOC 3, ISO/IEC 27001:2022, 27018:2019, 27017:2015, 27032:2023, 27701:2019, CSA STAR, TX-RAMP. The Security Compliance Hub (trust.monday.com) additionally lists, among others, EU-US DPF; the Security and Privacy Whitepaper, the ISO/IEC 27001 certificate and the CAIQ are public, SOC reports and further documents only on access request (self-declaration, reports not inspected).
- Trust Center (Trust Center), retrieved 18 Oct 2026
- ISO security and privacy certificates (Trust Center), retrieved 18 Oct 2026
- Security Compliance Hub (SafeBase) (Trust Center), retrieved 18 Oct 2026
AI Act
Functions: monday AI: Sidekick (AI assistant), Agent Factory (agent builder), monday vibe, Magic, monday MCP, AI columns and automations, AI Work Platform (AI Terms, pricing page).
Provider’s statement: AI Terms: the customer must review output; prohibitions include unlawful use; the AI Acceptable Use Policies apply. A statement on the EU AI Act is not publicly documented (no mention in the AI Terms, Terms of Service, privacy policy, DPA, AI Trust Center, AI FAQs or Security Compliance Hub; as of 2026-10-18).
Classification (for review, not legal advice): For review: customer typically a deployer (Art. 3 No. 4 AI Act). The models come from third-party providers (including OpenAI, Anthropic, Amazon, Google, Microsoft); monday.com's own AI Act role is not documented. The classification depends on the use. Not legal advice.
- monday AI Terms and Conditions (Last Updated 2026-05-05) (Terms and conditions), retrieved 18 Oct 2026
- Sub-Processors, Subsidiaries & Support (Last Updated 2026-06-24) (Sub-processor list), retrieved 18 Oct 2026
- AI FAQs (help centre) (Documentation), retrieved 18 Oct 2026
- Security Compliance Hub (SafeBase) (Trust Center), retrieved 18 Oct 2026
- Terms of Service (Last Updated 2026-05-05) (Terms and conditions), retrieved 18 Oct 2026
Current notes 2026
Sub-processor list 2026-06-24, AI Terms 2026-05-05, privacy policy 2026-10-01, DPA 2023-12-20. In the AI Terms, the provider expressly excludes model training with customer data; use of interaction data for improvement can be switched off by admin objection (via support).
Open points of the review
- Prices recorded only for work management (Free to Enterprise); monday CRM, dev and service have their own price tables and are not covered here.
- Price for additionally purchased AI credits not public (purchase via the administration); prices with monthly payment not recorded.
- Whether Free and Basic accounts can be hosted in the EU data region is not expressly addressed in the data residency article.
- SOC reports and further documents in the Security Compliance Hub only on access request, not inspected.
Frequently asked questions
Where does monday.com AI store data?
mixed (plans: Free (work management)); EU hosting selectable (plans: Basic / Standard / Pro (work management), Enterprise). According to the provider, as of 18 Oct 2026.
Is there a DPA for monday.com AI?
yes in: Free (work management), Basic / Standard / Pro (work management), Enterprise. According to the provider, as of 18 Oct 2026.
Does monday.com AI use inputs for AI training?
no in: Free (work management), Basic / Standard / Pro (work management), Enterprise. According to the provider, as of 18 Oct 2026.
Where is the provider based?
monday.com Ltd., 6 Yitzhak Sadeh Street, Tel Aviv 6777506, Israel (legal notice (Impressum) Germany, as of 2024-04-17). According to the provider, as of 18 Oct 2026.
All sources
- 01PricingPricing page · retrieved 18 Oct 2026
- 02monday AI Terms and Conditions (Last Updated 2026-05-05)Terms and conditions · retrieved 18 Oct 2026
- 03Privacy Policy (Last Updated 2026-10-01)Privacy notice · retrieved 18 Oct 2026
- 04Sub-Processors, Subsidiaries & Support (Last Updated 2026-06-24)Sub-processor list · retrieved 18 Oct 2026
- 05Data Processing Addendum (Last Updated 2023-12-20)DPA · retrieved 18 Oct 2026
- 06Trust CenterTrust Center · retrieved 18 Oct 2026
- 07ISO security and privacy certificatesTrust Center · retrieved 18 Oct 2026
- 08Legal notice (Germany)Legal notice · retrieved 14 Oct 2026
- 09Data residency: where your data is stored (help centre, as of 2026-05-31)Documentation · retrieved 18 Oct 2026
- 10Security and privacy on monday.com: FAQs (help centre)Documentation · retrieved 18 Oct 2026
- 11AI Credits (help centre)Documentation · retrieved 18 Oct 2026
- 12AI FAQs (help centre)Documentation · retrieved 18 Oct 2026
- 13Security Compliance Hub (SafeBase)Trust Center · retrieved 18 Oct 2026
- 14Terms of Service (Last Updated 2026-05-05)Terms and conditions · retrieved 18 Oct 2026
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Further reading
All tools in the category: Office & collaboration. monday.com AI has at least one plan with an EU hosting option; see also AI tools with an EU hosting option. Figures across all tools: Data report.