Atlassian Rovo
Atlassian Rovo (incl. Atlassian Intelligence)
Provider: Atlassian Pty Ltd and Atlassian US, Inc. · Based in: Atlassian Pty Ltd · Provider website
- Plans
- 2
- Sources
- 17
- As of
- 18 Oct
As of 18 Oct 2026. Based on our research on this date and the process described in the methodology. No guarantee of accuracy, not legal advice. The provider’s current documents take precedence. Found an error? Report a correction.
Incomplete. 3 points could not be verified in any provider source (see open points). This does not mean the matter is unproblematic; it means we have not checked it.
At a glance
- Hosting
- EU option: all 2 plans
- Training on inputs
- opt-out available: all 2 plans
- DPA
- yes: all 2 plans
- Provider
- Atlassian Pty Ltd and Atlassian US, Inc.
- Based in
- Atlassian Pty Ltd (incorporated under Australian law, ACN 102 443 916; legal notice (Impressum): c/o Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, USA) and Atlassian US, Inc. (privacy policy); contracting entity for Jira, Confluence and AI offerings according to the Product-Specific Terms: Atlassian Pty Ltd; EU representative: Atlassian B.V. c/o Atlassian US, Inc., 350 Bush Street, Floor 13, San Francisco, CA 94104, USA (q3, q10, q11)
Values from 2 plans, each listed with the plans it applies to. Details and evidence are in the plan table.
Compare Atlassian Rovo
Compare with another toolCompared plan by plan with other tools in the category Office & collaboration:
Details per plan
Short values per plan. Click a feature to open the evidence and notes for all plans; sources with retrieval dates are under “Evidence”.
| Feature | Cloud Standard / Premium (Rovo included)Compare Atlassian Rovo Cloud Standard / Premium (Rovo included) with another tool | Cloud Enterprise (Rovo included)Compare Atlassian Rovo Cloud Enterprise (Rovo included) with another tool |
|---|---|---|
| differs by plan | several tiers | 0.01 USD… (further prices in the details) |
| Details: Price | Rovo included in the plans according to the pricing page; additional usage USD 0.01 per credit (USD 10 per 1,000 credits) pay-as-you-go, prepaid packages with volume discount. Cloud plans (price calculator, tiered by number of users): Jira for 10 users Standard USD 9.70 and Premium USD 19.60 per user per month with monthly billing, or USD 950 and USD 1,950 per year (user tier 1–10); for 300 users USD 8.48 or 15.56 per user per month; Confluence for 10 users USD 7.15 or 14.10 per user per month, or USD 720 and 1,400 per year. Annual payment according to the pricing page 'SAVE UP TO 17%'; no statement as to whether VAT is included. | Rovo included according to the pricing page; additional usage USD 0.01 per credit. Enterprise only with annual billing; the Jira pricing page only shows an amount from 801 users ('Enterprise plan pricing is available when you enter 801 or more users above'): USD 179,000 per year for the user tier 801–1,000 ('Contact sales'); no statement as to whether VAT is included. |
| yes | yes | |
| Details: AI features included | yes (Rovo Search, Chat, Studio and Agents; Rovo credits per user per month: Jira/Confluence Standard 25, Premium 70; Teamwork or Service Collection 250 / 700; shared pool per organisation; pricing page) | yes (Rovo Search, Chat, Studio and Agents; Rovo credits per user per month: Jira/Confluence 150, Teamwork or Service Collection 1,500; shared pool per organisation; according to the billing documentation, the Enterprise plan includes a usage tier for AI and automation as well as Atlassian Guard Standard) |
| yes | yes | |
| Details: DPA | yes (Data Processing Addendum, effective from 2026-08-17; Atlassian AI Terms supplement the customer agreement) Provider’s DPA | yes (Data Processing Addendum, effective from 2026-08-17; Atlassian AI Terms supplement the customer agreement) Provider’s DPA |
| opt-out available | opt-out available | |
| Details: Training on inputs | AI Terms (from 2026-08-17), 2.1: 'Atlassian must not permit its subcontractors to use Input or Output to train or improve their models.' AI Trust page: the third-party LLMs (including OpenAI, Anthropic, Google) operate under 'strict zero data retention (ZDR) agreements'; Atlassian 'may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure', 'subject to data contribution settings'. Data contribution documentation (from 2026-08-17): metadata (statistical attributes, common patterns, including from search queries and Rovo Chat prompts) and in-app data (e.g. page content, work item titles and comments) are used in de-identified and aggregated form. Standard: metadata 'Is always contributed', in-app data 'On' by default (can be switched off); Premium: metadata always, in-app data 'Off' by default. | AI Terms (from 2026-08-17), 2.1: 'Atlassian must not permit its subcontractors to use Input or Output to train or improve their models.' AI Trust page: the third-party LLMs (including OpenAI, Anthropic, Google) operate under 'strict zero data retention (ZDR) agreements'; Atlassian 'may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure', 'subject to data contribution settings'. Data contribution documentation (from 2026-08-17): metadata (statistical attributes, common patterns, including from search queries and Rovo Chat prompts) and in-app data (e.g. page content, work item titles and comments) are used in de-identified and aggregated form. Enterprise: metadata 'On' by default (can be switched off), in-app data 'Off' by default. |
| AI Trust page: LLM providers do not… | AI Trust page: LLM providers do not… | |
| Details: Data retention | AI Trust page: LLM providers do not retain inputs/outputs ('Neither OpenAI nor any other LLM provider retains your inputs and outputs'; ZDR agreements). Security practices page: logs 30 days 'hot' and 365 days 'cold'; RDS snapshots 30 days; sites are deactivated 15 days after the end of the subscription period, data of paid sites retained for up to 60 days after the end of the subscription period. Contributed data: de-identified and aggregated, 'may be retained for up to seven years'; after an opt-out, in-app data are removed from the training datasets within 30 days and content attributes within 90 days. | AI Trust page: LLM providers do not retain inputs/outputs ('Neither OpenAI nor any other LLM provider retains your inputs and outputs'; ZDR agreements). Security practices page: logs 30 days 'hot' and 365 days 'cold'; RDS snapshots 30 days; sites are deactivated 15 days after the end of the subscription period, data of paid sites retained for up to 60 days after the end of the subscription period. Contributed data: de-identified and aggregated, 'may be retained for up to seven years'; after an opt-out, in-app data are removed from the training datasets within 30 days and content attributes within 90 days. |
| EU option | EU option | |
| Details: Hosting | Data residency documentation: data residency for Jira, Jira Service Management, Jira Product Discovery, Loom and Confluence in Standard, Premium and Enterprise plans; Rovo data in scope (chat logs, agent configuration, bookmarks, ingested third-party content); EU location = Frankfurt and Dublin; according to the documentation, „AI data“ cannot be pinned. Sub-processor list (AI): AWS Bedrock with EEA locations, among others, Google Vertex AI with EEA locations, among others, OpenAI US only. | Data residency documentation: data residency for Jira, Jira Service Management, Jira Product Discovery, Loom and Confluence in Standard, Premium and Enterprise plans; Rovo data in scope (chat logs, agent configuration, bookmarks, ingested third-party content); EU location = Frankfurt and Dublin; according to the documentation, „AI data“ cannot be pinned. Sub-processor list (AI): AWS Bedrock with EEA locations, among others, Google Vertex AI with EEA locations, among others, OpenAI US only. |
| list available | list available | |
| Details: Sub-processors |
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| differs by plan | 17 sources | 16 sources |
| Details: Sources with retrieval date |
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Compare Atlassian Rovo Cloud Standard / Premium (Rovo included) with another tool
Price and scope
- differs by plan
- several tiers
Rovo included in the plans according to the pricing page; additional usage USD 0.01 per credit (USD 10 per 1,000 credits) pay-as-you-go, prepaid packages with volume discount. Cloud plans (price calculator, tiered by number of users): Jira for 10 users Standard USD 9.70 and Premium USD 19.60 per user per month with monthly billing, or USD 950 and USD 1,950 per year (user tier 1–10); for 300 users USD 8.48 or 15.56 per user per month; Confluence for 10 users USD 7.15 or 14.10 per user per month, or USD 720 and 1,400 per year. Annual payment according to the pricing page 'SAVE UP TO 17%'; no statement as to whether VAT is included.
- yes
yes (Rovo Search, Chat, Studio and Agents; Rovo credits per user per month: Jira/Confluence Standard 25, Premium 70; Teamwork or Service Collection 250 / 700; shared pool per organisation; pricing page)
Contract and data use
- yes
yes (Data Processing Addendum, effective from 2026-08-17; Atlassian AI Terms supplement the customer agreement)
Provider’s DPA- opt-out available
AI Terms (from 2026-08-17), 2.1: 'Atlassian must not permit its subcontractors to use Input or Output to train or improve their models.' AI Trust page: the third-party LLMs (including OpenAI, Anthropic, Google) operate under 'strict zero data retention (ZDR) agreements'; Atlassian 'may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure', 'subject to data contribution settings'. Data contribution documentation (from 2026-08-17): metadata (statistical attributes, common patterns, including from search queries and Rovo Chat prompts) and in-app data (e.g. page content, work item titles and comments) are used in de-identified and aggregated form. Standard: metadata 'Is always contributed', in-app data 'On' by default (can be switched off); Premium: metadata always, in-app data 'Off' by default.
- AI Trust page: LLM providers do not…
- AI Trust page: LLM providers do not retain inputs/outputs ('Neither OpenAI nor any other LLM provider retains your inputs and outputs'; ZDR agreements). Security practices page: logs 30 days 'hot' and 365 days 'cold'; RDS snapshots 30 days; sites are deactivated 15 days after the end of the subscription period, data of paid sites retained for up to 60 days after the end of the subscription period. Contributed data: de-identified and aggregated, 'may be retained for up to seven years'; after an opt-out, in-app data are removed from the training datasets within 30 days and content attributes within 90 days.
Hosting and sharing
- EU option
Data residency documentation: data residency for Jira, Jira Service Management, Jira Product Discovery, Loom and Confluence in Standard, Premium and Enterprise plans; Rovo data in scope (chat logs, agent configuration, bookmarks, ingested third-party content); EU location = Frankfurt and Dublin; according to the documentation, „AI data“ cannot be pinned. Sub-processor list (AI): AWS Bedrock with EEA locations, among others, Google Vertex AI with EEA locations, among others, OpenAI US only.
- list available
- Amazon Web Services (hosting; list with locations per product)
- Amazon Web Services (AWS Bedrock; generative AI for Atlassian Intelligence/Rovo; US, EEA (Germany, Sweden, Italy, Spain, Ireland, France) and other countries)
- Google Vertex AI (generative AI; US, EEA (Belgium, Netherlands, Finland), Singapore, Taiwan)
- OpenAI, L.L.C. (generative AI for Atlassian Intelligence, Loom AI, Rovo; US)
- Databricks, Inc. (infrastructure for ML development and training; US)
- Models according to the AI Trust page: Anthropic (Claude), Google (Gemini), OpenAI and open models (Gemma, gpt-oss, Llama, Nemotron); Anthropic is not listed separately in the sub-processor list
Evidence
- differs by plan
- 17 sources
- Rovo plans and pricingPricing page, retrieved 14 Oct 2026
- Atlassian AI Terms (from 2026-08-17)Terms and conditions, retrieved 18 Oct 2026
- Privacy Policy (from 2026-08-17)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (from 2026-08-17)DPA, retrieved 14 Oct 2026
- Sub-processors (from 2026-05-15)Sub-processor list, retrieved 18 Oct 2026
- Atlassian AI TrustTrust Center, retrieved 18 Oct 2026
- Understand data residency (Atlassian Support)Documentation, retrieved 18 Oct 2026
- Manage your bill for Enterprise plans (Atlassian Support)Documentation, retrieved 14 Oct 2026
- Atlassian Cloud LicensingPricing page, retrieved 14 Oct 2026
- Legal noticeLegal notice, retrieved 18 Oct 2026
- Product-Specific Terms (Atlassian Contracting Entity)Terms and conditions, retrieved 18 Oct 2026
- Jira pricingPricing page, retrieved 18 Oct 2026
- Confluence pricingPricing page, retrieved 18 Oct 2026
- Data contribution settings; What types of data does my organization contribute?Documentation, retrieved 18 Oct 2026
- Security practices (Retention and deletion of data)Trust Center, retrieved 18 Oct 2026
- EU AI Act (Compliance Resource Center)Trust Center, retrieved 18 Oct 2026
- ISO/IEC 27001:2022 (Compliance Resource Center)Trust Center, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
Third-country transfers
Privacy policy (from 2026-08-17): Atlassian uses the EU-US Data Privacy Framework for transfers to the US as well as standard contractual clauses approved by the European Commission. The DPA contains the UK Addendum and describes DPF participation. Sub-processor list (from 2026-05-15): OpenAI and other providers with processing in the US.
- Privacy Policy (from 2026-08-17) (Privacy notice), retrieved 18 Oct 2026
- Data Processing Addendum (from 2026-08-17) (DPA), retrieved 14 Oct 2026
- Sub-processors (from 2026-05-15) (Sub-processor list), retrieved 18 Oct 2026
Certifications (as stated by the provider)
Compliance Resource Center: ISO/IEC 27001:2022 (with ISO/IEC 27018) with Rovo listed under 'Relevant products'; further entries include SOC 1, SOC 2, C5, TISAX, CSA, IRAP. SOC 2 reports (including for Rovo) only available in the Trust Center after authorisation by Atlassian (not reviewed). AI Trust page: Rovo has completed 'external assessment and compliance certifications for SOC 2 and ISO 27001'.
- Atlassian AI Trust (Trust Center), retrieved 18 Oct 2026
- ISO/IEC 27001:2022 (Compliance Resource Center) (Trust Center), retrieved 18 Oct 2026
AI Act
Functions: Rovo Search, Rovo Chat, Rovo Studio and Agents, Teamwork Graph; Atlassian Intelligence in Jira/Confluence/JSM; Loom AI; Rovo MCP (pricing page, AI Terms, AI Trust page).
Provider’s statement: Trust Center 'EU AI Act': Atlassian joined the EU AI Pact in September 2024, refers to its Responsible Technology Principles, transparency pages on its AI offerings and the labelling of AI interactions in Rovo; compliance is described as 'shared responsibility across the AI value chain'; the Acceptable Use Policy contains rules for AI use. A statement on its own role (provider/deployer) under the AI Act is not publicly documented. AI Terms: output may contain errors; the customer is responsible for use and review.
Classification (for review, not legal advice): To be reviewed: customer is typically a deployer (Art. 3 No. 4 AI Act). The models come partly from third-party providers and partly from open models hosted by Atlassian. The classification depends on the use (e.g. agents in HR or assessment workflows; review Annex III). Not legal advice.
- Rovo plans and pricing (Pricing page), retrieved 14 Oct 2026
- Atlassian AI Terms (from 2026-08-17) (Terms and conditions), retrieved 18 Oct 2026
- Atlassian AI Trust (Trust Center), retrieved 18 Oct 2026
- EU AI Act (Compliance Resource Center) (Trust Center), retrieved 18 Oct 2026
Current notes 2026
AI Terms, DPA and privacy policy apply from 2026-08-17, sub-processor list from 2026-05-15. According to the pricing page, Rovo is activated automatically in Standard, Premium and Enterprise cloud plans; additional usage is charged in credits. Since 2026-08-17, Atlassian has been using metadata and in-app data in accordance with the data contribution settings to improve its apps and AI; on the Standard plan, the contribution of in-app data is enabled by default. Atlassian has joined the EU AI Pact.
Open points of the review
- Processing location of the Anthropic models not stated (Anthropic not listed as a separate sub-processor); whether LLM calls are processed in the selected region when data residency is enabled is not documented (the data residency documentation only covers stored Rovo data).
- SOC 2 reports (including for Rovo) only available in the Trust Center after authorisation by Atlassian ("Atlassian has authorized you"); not reviewed.
- Atlassian's role under the AI Act (provider/deployer) is not expressly stated.
Frequently asked questions
Where does Atlassian Rovo store data?
EU hosting selectable (plans: Cloud Standard / Premium (Rovo included), Cloud Enterprise (Rovo included)). According to the provider, as of 18 Oct 2026.
Is there a DPA for Atlassian Rovo?
yes in: Cloud Standard / Premium (Rovo included), Cloud Enterprise (Rovo included). According to the provider, as of 18 Oct 2026.
Does Atlassian Rovo use inputs for AI training?
opt-out available in: Cloud Standard / Premium (Rovo included), Cloud Enterprise (Rovo included). According to the provider, as of 18 Oct 2026.
Where is the provider based?
Atlassian Pty Ltd (incorporated under Australian law, ACN 102 443 916; legal notice (Impressum): c/o Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, USA) and Atlassian US, Inc. (privacy policy); contracting entity for Jira, Confluence and AI offerings according to the Product-Specific Terms: Atlassian Pty Ltd; EU representative: Atlassian B.V. c/o Atlassian US, Inc., 350 Bush Street, Floor 13, San Francisco, CA 94104, USA. According to the provider, as of 18 Oct 2026.
All sources
- 01Rovo plans and pricingPricing page · retrieved 14 Oct 2026
- 02Atlassian AI Terms (from 2026-08-17)Terms and conditions · retrieved 18 Oct 2026
- 03Privacy Policy (from 2026-08-17)Privacy notice · retrieved 18 Oct 2026
- 04Data Processing Addendum (from 2026-08-17)DPA · retrieved 14 Oct 2026
- 05Sub-processors (from 2026-05-15)Sub-processor list · retrieved 18 Oct 2026
- 06Atlassian AI TrustTrust Center · retrieved 18 Oct 2026
- 07Understand data residency (Atlassian Support)Documentation · retrieved 18 Oct 2026
- 08Manage your bill for Enterprise plans (Atlassian Support)Documentation · retrieved 14 Oct 2026
- 09Atlassian Cloud LicensingPricing page · retrieved 14 Oct 2026
- 10Legal noticeLegal notice · retrieved 18 Oct 2026
- 11Product-Specific Terms (Atlassian Contracting Entity)Terms and conditions · retrieved 18 Oct 2026
- 12Jira pricingPricing page · retrieved 18 Oct 2026
- 13Confluence pricingPricing page · retrieved 18 Oct 2026
- 14Data contribution settings; What types of data does my organization contribute?Documentation · retrieved 18 Oct 2026
- 15Security practices (Retention and deletion of data)Trust Center · retrieved 18 Oct 2026
- 16EU AI Act (Compliance Resource Center)Trust Center · retrieved 18 Oct 2026
- 17ISO/IEC 27001:2022 (Compliance Resource Center)Trust Center · retrieved 18 Oct 2026
More tools in Office & collaboration with an EU hosting option (in at least one plan)
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- ClickUp Brain · Based in: Mango Technologies, Inc. DBA ClickUp, 350 Tenth Ave, 5th floor, San Diego, CA 92101, USA
- Microsoft 365 Copilot · Based in: According to the Microsoft Privacy Statement
- Miro AI · Based in: RealtimeBoard, Inc. dba Miro, 315 Montgomery St Suite 900, San Francisco, CA 94104, USA
All tools in Office & collaboration · Tools with an EU hosting option
Further reading
All tools in the category: Office & collaboration. Atlassian Rovo has at least one plan with an EU hosting option; see also AI tools with an EU hosting option. Figures across all tools: Data report.