Miro AI
Miro AI (AI features in Miro)
Provider: RealtimeBoard, Inc. dba Miro · Based in: RealtimeBoard, Inc. dba Miro, 315 Montgomery St Suite 900, San Francisco, CA 94… · Provider website
- Plans
- 3
- Sources
- 12
- As of
- 18 Oct
As of 18 Oct 2026. Based on our research on this date and the process described in the methodology. No guarantee of accuracy, not legal advice. The provider’s current documents take precedence. Found an error? Report a correction.
Incomplete. 3 points could not be verified in any provider source (see open points). This does not mean the matter is unproblematic; it means we have not checked it.
At a glance
- Hosting
- EU option: all 3 plans
- Training on inputs
- opt-out available: Free, Starter / Businessno: Enterprise
- DPA
- yes: all 3 plans
- Provider
- RealtimeBoard, Inc. dba Miro
- Based in
- RealtimeBoard, Inc. dba Miro, 315 Montgomery St Suite 900, San Francisco, CA 94104, USA; representative in the EU: RealtimeBoard BV, Singel 542, 1017 AZ Amsterdam, Netherlands (q3)
Values from 3 plans, each listed with the plans it applies to. Details and evidence are in the plan table.
Compare Miro AI
Compare with another toolCompared plan by plan with other tools in the category Office & collaboration:
Details per plan
Short values per plan. Click a feature to open the evidence and notes for all plans; sources with retrieval dates are under “Evidence”.
| Feature | FreeCompare Miro AI Free with another tool | Starter / Business (Self-Service)Compare Miro AI Starter / Business (Self-Service) with another tool | EnterpriseCompare Miro AI Enterprise with another tool |
|---|---|---|---|
| differs by plan | 0 EUR | several tiers | custom |
| Details: Price | €0 (pricing page) | Starter €10 per member per month with monthly billing or €8 with annual payment ('€8/month per member, billed yearly'); Business €25 or €20 per member per month (with SSO); 'Yearly (save 20%)'. Pricing page in EUR (currency selector 'Prices in'); no statement as to whether VAT is included. | Custom (pricing page: 'Custom pricing', from 30 members) |
| yes | yes | yes | |
| Details: AI features included | yes, limited (pricing page: comparison table 'Limited trial', FAQ '10 credits per month'; Help Center 'Miro AI credits': 'Free 25 credits/month'; up to 3 editable boards, unlimited team members; additional credits cannot be purchased on Free ('Free and Education must upgrade first')) | yes (AI credits: Starter 25 and Business 50 per member per month; custom AI workflows and agents 'Limited trial' on Starter, included on Business; according to the Help Center, additional credit packages (e.g. 100 or 200 credits) can be purchased for Starter and Business) | yes (from 2,500 AI credits per month, scaling with the number of seats and pooled organisation-wide according to the pricing page) |
| yes | yes | yes | |
| Details: DPA | yes (Customer Data Processing Addendum, Effective 2024-09-17; applies in conjunction with the Master Cloud Agreement or Terms of Service, applicability per plan not broken down) Provider’s DPA | yes (Customer Data Processing Addendum, Effective 2024-09-17; applies in conjunction with the Master Cloud Agreement or Terms of Service, applicability per plan not broken down) Provider’s DPA | yes (Customer Data Processing Addendum, Effective 2024-09-17; Enterprise Master Cloud Agreement) Provider’s DPA |
| differs by plan | opt-out available | opt-out available | no |
| Details: Training on inputs | Miro AI Terms (Effective 2024-07-17): outside Enterprise plans (Free, Starter, Business), if Miro wishes to use input and output to improve the AI features, including training or fine-tuning, it provides 'reasonable means to object'. Help Center (Miro AI quality improvements): 'Only interaction data from users in the Free Plan are used to improve Miro AI'; objection by the Company Admin under Admin Console > Security > Miro AI, toggle 'Use data for Miro AI improvements'; the data are pseudonymised and 'Miro doesn't use AI interactions to train or fine-tune models.' Pricing page (FAQ): 'No, your data is not used to train Miro AI models.' | Miro AI Terms (Effective 2024-07-17): outside Enterprise plans (Free, Starter, Business), if Miro wishes to use input and output to improve the AI features, including training or fine-tuning, it provides 'reasonable means to object'. Help Center: only Free plan interaction data are used for AI improvements ('Only interaction data from users in the Free Plan are used to improve Miro AI'); 'Miro doesn't use customer data for training or refining models'; should Miro introduce this in future, 'Miro will offer self-serve customers the ability to opt-out'. Trust Center: 'only opted-in, non-enterprise user data may be used for AI improvement.' | Miro AI Terms: for Enterprise plans (Master Cloud Agreement), Miro obtains consent before using input/output for training or fine-tuning; consent can be withdrawn at any time. Help Center: 'Enterprise customers will be opt-out by default and need to explicitly opt in.' Trust Center: customer data are excluded from training. |
| differs by plan | Help Center: deleted boards can be… | Help Center: deleted boards can be… | as for self-service |
| Details: Data retention | Help Center: deleted boards can be restored 'within 90 days' (all plans; trash only in paid and Education plans). AI inputs: 'Data isn't retained and isn't used to train AI models' (Miro AI Admin security). Trust Center: 'Customer content is purged 30 days after contract termination.'; system and security logs for at least one year. Customer DPA: deletion or return after the end of the contract in accordance with 'then-current data deletion timelines and policies'. | Help Center: deleted boards can be restored 'within 90 days' (all plans; trash only in paid and Education plans). AI inputs: 'Data isn't retained and isn't used to train AI models' (Miro AI Admin security). Trust Center: 'Customer content is purged 30 days after contract termination.'; system and security logs for at least one year. Customer DPA: deletion or return after the end of the contract in accordance with 'then-current data deletion timelines and policies'. | as for self-service; in addition, Help Center (Trash overview, Enterprise only): boards in the trash are permanently deleted after a configurable period ('The default period is 90 days', selectable 30, 60 or 180 days); retention policies are available. Trust Center: customer content deleted 30 days after the end of the contract. |
| EU option | EU option | EU option | |
| Details: Hosting | Pricing page, comparison table: 'EU data residency' 'Included' for Free (tooltip: 'All customer data is hosted in the EU by default'); US, AU and JA data residency only in Enterprise. Trust Center: AWS as infrastructure located in the USA, data residency available for AUS, EU, US, Japan. Help Center (Miro AI Admin security): 'your interactions with Miro AI may be processed outside your selected region, depending on model availability in-region.' | Pricing page, comparison table: 'EU data residency' 'Included' for Starter and Business (tooltip: 'All customer data is hosted in the EU by default'); US, AU and JA data residency only in Enterprise. Trust Center: AWS as infrastructure located in the USA, data residency available for AUS, EU, US, Japan. Help Center (Miro AI Admin security): 'your interactions with Miro AI may be processed outside your selected region, depending on model availability in-region.' | Pricing page: data residency in the EU, USA, Australia or Japan for Enterprise; for existing customers, migration fees apply when switching from EU to US/AU/JA. AI Trust page: 'Choose where data is stored with data residency in the EU, US, Australia or Japan'; AWS data centres. Note in the sub-processor list: the storage location may be limited to certain jurisdictions if a customer chooses data residency. Help Center (Miro AI Admin security): 'your interactions with Miro AI may be processed outside your selected region, depending on model availability in-region.' |
| list available | list available | list available | |
| Details: Sub-processors |
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| 11 sources | 11 sources | 11 sources | |
| Details: Sources with retrieval date |
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Compare Miro AI Free with another tool
Price and scope
- differs by plan
- 0 EUR
€0 (pricing page)
- yes
yes, limited (pricing page: comparison table 'Limited trial', FAQ '10 credits per month'; Help Center 'Miro AI credits': 'Free 25 credits/month'; up to 3 editable boards, unlimited team members; additional credits cannot be purchased on Free ('Free and Education must upgrade first'))
Contract and data use
- yes
yes (Customer Data Processing Addendum, Effective 2024-09-17; applies in conjunction with the Master Cloud Agreement or Terms of Service, applicability per plan not broken down)
Provider’s DPA- differs by plan
- opt-out available
Miro AI Terms (Effective 2024-07-17): outside Enterprise plans (Free, Starter, Business), if Miro wishes to use input and output to improve the AI features, including training or fine-tuning, it provides 'reasonable means to object'. Help Center (Miro AI quality improvements): 'Only interaction data from users in the Free Plan are used to improve Miro AI'; objection by the Company Admin under Admin Console > Security > Miro AI, toggle 'Use data for Miro AI improvements'; the data are pseudonymised and 'Miro doesn't use AI interactions to train or fine-tune models.' Pricing page (FAQ): 'No, your data is not used to train Miro AI models.'
- differs by plan
- Help Center: deleted boards can be…
- Help Center: deleted boards can be restored 'within 90 days' (all plans; trash only in paid and Education plans). AI inputs: 'Data isn't retained and isn't used to train AI models' (Miro AI Admin security). Trust Center: 'Customer content is purged 30 days after contract termination.'; system and security logs for at least one year. Customer DPA: deletion or return after the end of the contract in accordance with 'then-current data deletion timelines and policies'.
Hosting and sharing
- EU option
Pricing page, comparison table: 'EU data residency' 'Included' for Free (tooltip: 'All customer data is hosted in the EU by default'); US, AU and JA data residency only in Enterprise. Trust Center: AWS as infrastructure located in the USA, data residency available for AUS, EU, US, Japan. Help Center (Miro AI Admin security): 'your interactions with Miro AI may be processed outside your selected region, depending on model availability in-region.'
- list available
- Amazon Web Services (infrastructure, USA; data residency AUS/EU/US/Japan)
- Anthropic (AI, USA)
- Google LLC (data discovery, AI; USA)
- Microsoft (accessibility/OCR, AI; USA)
- OpenAI (AI, USA)
- ElevenLabs (live captions, transcripts; USA)
- Braze, Gainsight, Intercom, PartnerHero, Skilljar, Zendesk (USA)
Evidence
- 11 sources
- PricingPricing page, retrieved 18 Oct 2026
- Miro AI Terms (Effective 2024-07-17)Terms and conditions, retrieved 14 Oct 2026
- Privacy Policy (Effective 2025-08-01)Privacy notice, retrieved 14 Oct 2026
- Trust CenterTrust Center, retrieved 18 Oct 2026
- Miro Sub-processors (as of 2026-07-08)Sub-processor list, retrieved 14 Oct 2026
- Customer Data Processing Addendum (Effective 2024-09-17)DPA, retrieved 14 Oct 2026
- Miro AI quality improvements (Help Center)Documentation, retrieved 18 Oct 2026
- Miro AI Admin security (Help Center)Documentation, retrieved 18 Oct 2026
- Miro AI credits (Help Center)Documentation, retrieved 18 Oct 2026
- How to restore a deleted board (Help Center)Documentation, retrieved 18 Oct 2026
- Trash overview (Help Center)Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
Third-country transfers
Privacy policy (Effective 2025-08-01): RealtimeBoard, Inc. is certified under the EU-US Data Privacy Framework (as well as the UK Extension and the Swiss-US DPF); for transfers to third parties outside the EEA/UK/Switzerland/USA, EU standard contractual clauses, among other mechanisms. Customer DPA (Effective 2024-09-17): primarily the DPF, alternatively standard contractual clauses (Module Two and Three; Dutch law, courts of the Netherlands) as well as the UK Addendum. Sub-processors predominantly in the USA (q5).
- Privacy Policy (Effective 2025-08-01) (Privacy notice), retrieved 14 Oct 2026
- Miro Sub-processors (as of 2026-07-08) (Sub-processor list), retrieved 14 Oct 2026
- Customer Data Processing Addendum (Effective 2024-09-17) (DPA), retrieved 14 Oct 2026
Certifications (as stated by the provider)
Trust Center: ISO/IEC 42001:2023, ISO/IEC 27001, SOC 2 Type II (2025-2026, on request), SOC 3 (public), IRAP attestation, Cyber Essentials. The AI Trust page additionally names EU/US GDPR, CCPA and Microsoft SSPA.
- Trust Center (Trust Center), retrieved 18 Oct 2026
- AI Trust (Trust Center), retrieved 14 Oct 2026
AI Act
Functions: Miro AI: generation of diagrams, tables, summaries, clustering of sticky notes, AI Workflows, live captions/transcripts; MCP server; 'bring your own API key' option and model selection (pricing page, AI Trust page).
Provider’s statement: AI Trust page/Trust Center: ISO/IEC 42001 (AI management system), administrator control over AI features, audit logs of AI activity, prompt redaction and moderation. A statement on the EU AI Act is not publicly documented.
Classification (for review, not legal advice): For review: customer typically a deployer (Art. 3 No. 4 AI Act). The models come from third-party providers; Miro's own AI Act role is not documented. The classification depends on the use. Not legal advice.
- Pricing (Pricing page), retrieved 18 Oct 2026
- Miro AI Terms (Effective 2024-07-17) (Terms and conditions), retrieved 14 Oct 2026
- Trust Center (Trust Center), retrieved 18 Oct 2026
- AI Trust (Trust Center), retrieved 14 Oct 2026
Current notes 2026
Sub-processor list dated 2026-07-08, Miro AI Terms 2024-07-17, privacy policy 2025-08-01, Customer DPA 2024-09-17. According to the pricing page, EU data residency is included in all plans, further regions only in Enterprise; according to the Help Center, AI interactions may be processed outside the selected region. The Trust Center names Miro as ISO 42001 certified. As AI sub-processors, the list includes Anthropic, Google, Microsoft and OpenAI as well as Amazon and Stability models; the list is only available as a PDF.
Open points of the review
- Enterprise price not public ('Custom'); Free credits stated inconsistently (comparison table 'Limited trial', pricing page FAQ 10 per month, Help Center 25 per month).
- Prices of additional credit packages not publicly shown (purchase only in the Admin Console after signing in).
- Fixed retention periods for boards during the term outside the trash (self-service) are not documented.
Frequently asked questions
Where does Miro AI store data?
EU hosting selectable (plans: Free, Starter / Business (Self-Service), Enterprise). According to the provider, as of 18 Oct 2026.
Is there a DPA for Miro AI?
yes in: Free, Starter / Business (Self-Service), Enterprise. According to the provider, as of 18 Oct 2026.
Does Miro AI use inputs for AI training?
opt-out available in: Free, Starter / Business (Self-Service); no in: Enterprise. According to the provider, as of 18 Oct 2026.
Where is the provider based?
RealtimeBoard, Inc. dba Miro, 315 Montgomery St Suite 900, San Francisco, CA 94104, USA; representative in the EU: RealtimeBoard BV, Singel 542, 1017 AZ Amsterdam, Netherlands. According to the provider, as of 18 Oct 2026.
All sources
- 01PricingPricing page · retrieved 18 Oct 2026
- 02Miro AI Terms (Effective 2024-07-17)Terms and conditions · retrieved 14 Oct 2026
- 03Privacy Policy (Effective 2025-08-01)Privacy notice · retrieved 14 Oct 2026
- 04Trust CenterTrust Center · retrieved 18 Oct 2026
- 05Miro Sub-processors (as of 2026-07-08)Sub-processor list · retrieved 14 Oct 2026
- 06Customer Data Processing Addendum (Effective 2024-09-17)DPA · retrieved 14 Oct 2026
- 07AI TrustTrust Center · retrieved 14 Oct 2026
- 08Miro AI quality improvements (Help Center)Documentation · retrieved 18 Oct 2026
- 09Miro AI Admin security (Help Center)Documentation · retrieved 18 Oct 2026
- 10Miro AI credits (Help Center)Documentation · retrieved 18 Oct 2026
- 11How to restore a deleted board (Help Center)Documentation · retrieved 18 Oct 2026
- 12Trash overview (Help Center)Documentation · retrieved 18 Oct 2026
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- Microsoft 365 Copilot · Based in: According to the Microsoft Privacy Statement
All tools in Office & collaboration · Tools with an EU hosting option
Further reading
All tools in the category: Office & collaboration. Miro AI has at least one plan with an EU hosting option; see also AI tools with an EU hosting option. Figures across all tools: Data report.