ElevenLabs vs. Runway: data protection per plan
ElevenLabs (4 plans) and Runway (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | ElevenLabs | Runway |
|---|---|---|
| Provider based in | Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, USA | Runway AI, Inc., USA |
| Plans recorded | 4 | 4 |
| Hosting | mixed: Free, Starter / Creator / Pro, Scale / BusinessEU option: Enterprise | not documented: all 4 plans |
| Training on inputs | opt-out available: Free, Starter / Creator / Pro, Scale / Businessno: Enterprise | yes: Free, Standard / Pro / Max, Teamno: Enterprise |
| DPA | yes: all 4 plans | no: Free, Standard / Pro / Max, Teamyes: Enterprise |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: ElevenLabs Scale / Business vs. Runway Team
| Feature | ElevenLabsScale / Business | RunwayTeam |
|---|---|---|
| differs by plan | yes | no |
| Details: DPA available | yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract) Provider’s DPA | no (according to its preamble, the Customer Data Processing Addendum (August 2026) is 'incorporated by reference into the Enterprise Services Agreement'; the Terms of Use for non-Enterprise accounts do not incorporate a DPA. Help Center: 'Non-Enterprise accounts are governed by our Terms of Use and Privacy Policy.') |
| differs by plan | opt-out available | yes |
| Details: Training on inputs | Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans. | Terms of Use (as of 2026-09-15): 'Inputs and Outputs may be used by the Company to train and improve its AI models' (including labelling, classification, moderation, model training); licence to inputs/outputs irrevocable and unlimited in time. Neither the Terms of Use nor the privacy policy provide for an opt-out from model training; exclusion of training is evidenced only for Enterprise (the Team plan page lists 'no training on your data' as an Enterprise feature). Privacy policy (as of 2026-05-11): face scans and voiceprints are retained at most until the earlier of fulfilment of the purpose or 3 years after the last interaction. |
| differs by plan | mixed | not publicly documented |
| Details: Data residency | Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'. | Privacy policy: Runway is headquartered in the USA but uses service providers in other countries; users consent to processing in the USA and other countries. A region/EU option for individual plans is not mentioned on the retrieved pages. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | DPA section 9.2.2: for self-serve… | Terms of Use: retention of inputs and… |
| Details: Data retention | DPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans. | Terms of Use: retention of inputs and outputs: not publicly documented. Account deletion via the account settings according to the privacy policy; periods beyond that not documented. |
| differs by plan | several tiers | 69 USD/user/mo… (further prices in the details) |
| Details: Price | Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page) | USD 69 per seat per month with monthly payment or USD 55 per seat per month with annual payment (Team plan page; start with two seats, for 2 to 9 people). Terms of Use 8.3: 'You are responsible for all applicable taxes. Company will charge tax when required.'; whether the prices include VAT is not stated. |
| yes | yes | |
| Details: AI features included | yes (team features, more seats and Professional Voice Clones according to the pricing page) | yes (Team plan page: 'Everything in Max', plus a shared workspace for 2 to 9 people, 6,900 credits per seat per month in a shared pool with one month of rollover, up to 100 shared projects and 1 TB of storage, up to 100 Brand Kits, 24 parallel generations, API access, Agent Connectors for Figma, Dropbox and Notion) |
| 10 sources | 6 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- differs by plan
- ElevenLabs Scale / Businessyes
- Runway Teamno
- ElevenLabs Scale / Business
yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract)
Provider’s DPARunway Teamno (according to its preamble, the Customer Data Processing Addendum (August 2026) is 'incorporated by reference into the Enterprise Services Agreement'; the Terms of Use for non-Enterprise accounts do not incorporate a DPA. Help Center: 'Non-Enterprise accounts are governed by our Terms of Use and Privacy Policy.')
Training
- differs by plan
- ElevenLabs Scale / Businessopt-out available
- Runway Teamyes
- ElevenLabs Scale / Business
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
Runway TeamTerms of Use (as of 2026-09-15): 'Inputs and Outputs may be used by the Company to train and improve its AI models' (including labelling, classification, moderation, model training); licence to inputs/outputs irrevocable and unlimited in time. Neither the Terms of Use nor the privacy policy provide for an opt-out from model training; exclusion of training is evidenced only for Enterprise (the Team plan page lists 'no training on your data' as an Enterprise feature). Privacy policy (as of 2026-05-11): face scans and voiceprints are retained at most until the earlier of fulfilment of the purpose or 3 years after the last interaction.
Hosting
- differs by plan
- ElevenLabs Scale / Businessmixed
- Runway Teamnot publicly documented
- ElevenLabs Scale / Business
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
Runway TeamPrivacy policy: Runway is headquartered in the USA but uses service providers in other countries; users consent to processing in the USA and other countries. A region/EU option for individual plans is not mentioned on the retrieved pages.
Sub-processors
- ElevenLabs Scale / Businesslist available
- Runway Teamlist available
- ElevenLabs Scale / Business
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
Runway Team- Amazon Web Services, Oracle, CoreWeave, Modal Labs (cloud/compute, USA)
- Google Cloud (cloud, moderation, generation; USA)
- Anthropic, Databricks, Hive (moderation/processing; USA)
- OpenAI, Black Forest Labs, X.AI, Meta, Alibaba Cloud US, LTX, Hanabi AI, fal and others (generation/inference, only when certain features are used; USA)
- Eleven Labs, Cartesia (voice model training and audio processing, only when certain features are used; USA)
- Runware, VEED, Recraft (UK), Freepik (Spain), Mirelo AI (Germany), Ideogram, QuiverAI (Canada)
- BytePlus, Kling AI, Nanonoble (Singapore)
Retention
- differs by plan
- ElevenLabs Scale / BusinessDPA section 9.2.2: for self-serve…
- Runway TeamTerms of Use: retention of inputs and…
- ElevenLabs Scale / BusinessDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.Runway TeamTerms of Use: retention of inputs and outputs: not publicly documented. Account deletion via the account settings according to the privacy policy; periods beyond that not documented.
Price
- differs by plan
- ElevenLabs Scale / Businessseveral tiers
- Runway Team69 USD/user/mo… (further prices in the details)
- ElevenLabs Scale / Business
Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)
Runway TeamUSD 69 per seat per month with monthly payment or USD 55 per seat per month with annual payment (Team plan page; start with two seats, for 2 to 9 people). Terms of Use 8.3: 'You are responsible for all applicable taxes. Company will charge tax when required.'; whether the prices include VAT is not stated.
- ElevenLabs Scale / Businessyes
- Runway Teamyes
- ElevenLabs Scale / Business
yes (team features, more seats and Professional Voice Clones according to the pricing page)
Runway Teamyes (Team plan page: 'Everything in Max', plus a shared workspace for 2 to 9 people, 6,900 credits per seat per month in a shared pool with one month of rollover, up to 100 shared projects and 1 TB of storage, up to 100 Brand Kits, 24 parallel generations, API access, Agent Connectors for Figma, Dropbox and Notion)
Evidence
- ElevenLabs Scale / Business10 sources
- Runway Team6 sources
- ElevenLabs Scale / Business
- Pricing (rendered in browser, monthly/yearly billing)Pricing page, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-10-09)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (as of 2026-04-08)DPA, retrieved 18 Oct 2026
- Terms of Use (non-EEA version, as of 2026-10-09)Terms and conditions, retrieved 14 Oct 2026
- Data residency (documentation)Documentation, retrieved 18 Oct 2026
- Terms of Service for EEA, UK and Switzerland (as of 2026-10-09)Terms and conditions, retrieved 18 Oct 2026
- ElevenLabs Trust Center (Vanta; ISO certificates and SOC 3 report viewable, SOC 2 via Request access)Trust Center, retrieved 18 Oct 2026
- Trust Center: Subprocessors (32 entries with location)Sub-processor list, retrieved 18 Oct 2026
- Help Center: Is my data used to improve ElevenLabs’ AI models?Help Center, retrieved 18 Oct 2026
- Docs: Zero Retention Mode (Enterprise)Documentation, retrieved 18 Oct 2026
Runway Team- PricingPricing page, retrieved 18 Oct 2026
- Terms of Use (as of 2026-09-15)Terms and conditions, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-05-11)Privacy notice, retrieved 18 Oct 2026
- Runway DPA for Customers (August 2026)DPA, retrieved 18 Oct 2026
- When to choose an Enterprise subscriptionHelp Center, retrieved 18 Oct 2026
- Runway for TeamsPricing page, retrieved 18 Oct 2026
| Feature | ElevenLabs | Runway |
|---|---|---|
| differs by tool | yesall 4 plans |
|
| Details: DPA available |
|
|
| differs by tool |
|
|
| Details: Training on inputs |
|
|
| differs by tool |
| not publicly documentedall 4 plans |
| Details: Data residency |
|
|
| list availableall 4 plans | list availableall 4 plans | |
| Details: List published |
|
|
| differs by tool |
|
|
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 4 plans | yesall 4 plans | |
| Details: AI features included |
|
|
| 10 sources | 9 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- differs by tool
- ElevenLabsyesall 4 plans
- Runway
- noFree, Standard / Pro / Max, Team
- yesEnterprise
- ElevenLabs
- Free
yes (public DPA, as of 2026-04-08; applies to 'Self-Serve Services' = all non-Enterprise services; Free accounts are not expressly mentioned)
Provider’s DPA - Starter / Creator / Pro
yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract)
Provider’s DPA - Scale / Business
yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract)
Provider’s DPA - Enterprise
yes (DPA; pricing page names 'Custom terms & assurance around DPA/SLAs')
Provider’s DPA
Runway- Free
no (according to its preamble, the Customer Data Processing Addendum (August 2026) is 'incorporated by reference into the Enterprise Services Agreement'; the Terms of Use for non-Enterprise accounts do not incorporate a DPA. Help Center: 'Non-Enterprise accounts are governed by our Terms of Use and Privacy Policy.')
- Standard / Pro / Max
no (according to its preamble, the Customer Data Processing Addendum (August 2026) is 'incorporated by reference into the Enterprise Services Agreement'; the Terms of Use for non-Enterprise accounts do not incorporate a DPA. Help Center: 'Non-Enterprise accounts are governed by our Terms of Use and Privacy Policy.')
- Team
no (according to its preamble, the Customer Data Processing Addendum (August 2026) is 'incorporated by reference into the Enterprise Services Agreement'; the Terms of Use for non-Enterprise accounts do not incorporate a DPA. Help Center: 'Non-Enterprise accounts are governed by our Terms of Use and Privacy Policy.')
- Enterprise
yes (Customer Data Processing Addendum as PDF; incorporated via the Enterprise Services Terms, as of 2026-06-01)
Provider’s DPA
- Free
Training
- differs by tool
- ElevenLabs
- opt-out availableFree, Starter / Creator / Pro, Scale / Business
- noEnterprise
- Runway
- yesFree, Standard / Pro / Max, Team
- noEnterprise
- ElevenLabs
- Free
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
- Starter / Creator / Pro
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
- Scale / Business
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
- Enterprise
Help Center ('Is my data used to improve ElevenLabs’ AI models?'): 'By default, we don’t train on any data from our Enterprise customers, other than as may be necessary to provide services to such Enterprise customers.' ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content, whether or not Zero Retention Mode is enabled'. Enterprise contract texts are not public.
Runway- Free
Terms of Use (as of 2026-09-15): 'Inputs and Outputs may be used by the Company to train and improve its AI models' (including labelling, classification, moderation, model training); licence to inputs/outputs irrevocable and unlimited in time. Neither the Terms of Use nor the privacy policy provide for an opt-out from model training; exclusion of training is evidenced only for Enterprise (the Team plan page lists 'no training on your data' as an Enterprise feature). Privacy policy (as of 2026-05-11): face scans and voiceprints are retained at most until the earlier of fulfilment of the purpose or 3 years after the last interaction.
- Standard / Pro / Max
Terms of Use (as of 2026-09-15): 'Inputs and Outputs may be used by the Company to train and improve its AI models' (including labelling, classification, moderation, model training); licence to inputs/outputs irrevocable and unlimited in time. Neither the Terms of Use nor the privacy policy provide for an opt-out from model training; exclusion of training is evidenced only for Enterprise (the Team plan page lists 'no training on your data' as an Enterprise feature). Privacy policy (as of 2026-05-11): face scans and voiceprints are retained at most until the earlier of fulfilment of the purpose or 3 years after the last interaction.
- Team
Terms of Use (as of 2026-09-15): 'Inputs and Outputs may be used by the Company to train and improve its AI models' (including labelling, classification, moderation, model training); licence to inputs/outputs irrevocable and unlimited in time. Neither the Terms of Use nor the privacy policy provide for an opt-out from model training; exclusion of training is evidenced only for Enterprise (the Team plan page lists 'no training on your data' as an Enterprise feature). Privacy policy (as of 2026-05-11): face scans and voiceprints are retained at most until the earlier of fulfilment of the purpose or 3 years after the last interaction.
- Enterprise
Enterprise Services Terms (as of 2026-06-01): 'Runway may not use Customer Content as training data for the Services'. For Enterprise customers, the DPA additionally applies. Help Center 'Enterprise FAQ: Third-party Models in Runway' (as of 2026-04-29): Runway has obtained contractual commitments from all third-party model providers that they will not train on Customer Content (including inputs and outputs); admins can disable third-party models.
- Free
Hosting
- differs by tool
- ElevenLabs
- mixedFree, Starter / Creator / Pro, Scale / Business
- EU optionEnterprise
- Runwaynot publicly documentedall 4 plans
- ElevenLabs
- Free
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
- Starter / Creator / Pro
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
- Scale / Business
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
- Enterprise
Data residency documentation: Enterprise feature via isolated environments (EU: eu.residency.elevenlabs.io); storage at the selected location, processing may also take place outside it; according to the documentation, processing can be restricted to the EU using 'Zero Retention Mode' and the API (optional integrations such as Custom LLMs may process outside). Trust Center (Subprocessors): selection of the hosting location 'subject to availability and ElevenLabs’ discretion'.
Runway- Free
Privacy policy: Runway is headquartered in the USA but uses service providers in other countries; users consent to processing in the USA and other countries. A region/EU option for individual plans is not mentioned on the retrieved pages.
- Standard / Pro / Max
Privacy policy: Runway is headquartered in the USA but uses service providers in other countries; users consent to processing in the USA and other countries. A region/EU option for individual plans is not mentioned on the retrieved pages.
- Team
Privacy policy: Runway is headquartered in the USA but uses service providers in other countries; users consent to processing in the USA and other countries. A region/EU option for individual plans is not mentioned on the retrieved pages.
- Enterprise
Region/EU option: not publicly documented (Data Security page: hosting with major cloud providers in 'multiple, physically separated data centers', without stating a location). The DPA ('August 2026') incorporates the EU standard contractual clauses (Decision (EU) 2021/914). The sub-processor list shows locations in the USA, UK, Spain, Germany, Canada and Singapore for the service providers. Help Center: according to Runway, the providers of the Seedance and Kling models do not process customer data in China.
- Free
Sub-processors
- ElevenLabslist availableall 4 plans
- Runwaylist availableall 4 plans
- ElevenLabs
- Free
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
- Starter / Creator / Pro
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
- Scale / Business
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
- Enterprise
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
Runway- Free
- Amazon Web Services, Oracle, CoreWeave, Modal Labs (cloud/compute, USA)
- Google Cloud (cloud, moderation, generation; USA)
- Anthropic, Databricks, Hive (moderation/processing; USA)
- OpenAI, Black Forest Labs, X.AI, Meta, Alibaba Cloud US, LTX, Hanabi AI, fal and others (generation/inference, only when certain features are used; USA)
- Eleven Labs, Cartesia (voice model training and audio processing, only when certain features are used; USA)
- Runware, VEED, Recraft (UK), Freepik (Spain), Mirelo AI (Germany), Ideogram, QuiverAI (Canada)
- BytePlus, Kling AI, Nanonoble (Singapore)
- Standard / Pro / Max
- Amazon Web Services, Oracle, CoreWeave, Modal Labs (cloud/compute, USA)
- Google Cloud (cloud, moderation, generation; USA)
- Anthropic, Databricks, Hive (moderation/processing; USA)
- OpenAI, Black Forest Labs, X.AI, Meta, Alibaba Cloud US, LTX, Hanabi AI, fal and others (generation/inference, only when certain features are used; USA)
- Eleven Labs, Cartesia (voice model training and audio processing, only when certain features are used; USA)
- Runware, VEED, Recraft (UK), Freepik (Spain), Mirelo AI (Germany), Ideogram, QuiverAI (Canada)
- BytePlus, Kling AI, Nanonoble (Singapore)
- Team
- Amazon Web Services, Oracle, CoreWeave, Modal Labs (cloud/compute, USA)
- Google Cloud (cloud, moderation, generation; USA)
- Anthropic, Databricks, Hive (moderation/processing; USA)
- OpenAI, Black Forest Labs, X.AI, Meta, Alibaba Cloud US, LTX, Hanabi AI, fal and others (generation/inference, only when certain features are used; USA)
- Eleven Labs, Cartesia (voice model training and audio processing, only when certain features are used; USA)
- Runware, VEED, Recraft (UK), Freepik (Spain), Mirelo AI (Germany), Ideogram, QuiverAI (Canada)
- BytePlus, Kling AI, Nanonoble (Singapore)
- Enterprise
- as for Free to Max (list 'Subprocessors for Runway AI, Inc.': sub-processors process customer personal data depending on the feature used)
- Free
Retention
- differs by tool
- ElevenLabs
- DPA section 9.2.2: for self-serve…Free, Starter / Creator / Pro, Scale / Business
- DPA section 9.2.1: deletion of customer…Enterprise
- Runway
- Terms of Use: retention of inputs and…Free, Standard / Pro / Max, Team
- Enterprise Services TermsEnterprise
- ElevenLabs
- FreeDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
- Starter / Creator / ProDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
- Scale / BusinessDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
- EnterpriseDPA section 9.2.1: deletion of customer content within 30 days of expiry/termination of the contract unless the customer consents to longer retention. According to the documentation, Zero Retention Mode for selected Enterprise customers: via the API parameter enable_logging=false (not for the web UI), for agents also per agent; ElevenLabs may restrict access at its discretion.
Runway- FreeTerms of Use: retention of inputs and outputs: not publicly documented. Account deletion via the account settings according to the privacy policy; periods beyond that not documented.
- Standard / Pro / MaxTerms of Use: retention of inputs and outputs: not publicly documented. Account deletion via the account settings according to the privacy policy; periods beyond that not documented.
- TeamTerms of Use: retention of inputs and outputs: not publicly documented. Account deletion via the account settings according to the privacy policy; periods beyond that not documented.
- EnterpriseEnterprise Services Terms (as of 2026-06-01, section 'Effects of Termination'): export of Customer Content on request 30 days after contract end, thereafter deletion in accordance with Runway's 'then-current data retention and deletion policies'; no fixed deletion period stated. DPA section 10: after the end of the contract, Runway returns and/or securely destroys personal data, at the customer's choice, upon written request, unless the law requires otherwise.
Price
- differs by tool
- ElevenLabs
- 0 USDFree
- several tiersStarter / Creator / Pro, Scale / Business
- customEnterprise
- Runway
- 0 USDFree
- several tiersStandard / Pro / Max
- 69 USD/user/mo… (further prices in the details)Team
- customEnterprise
- ElevenLabs
- Free
USD 0 (10,000 credits/month, pricing page)
- Starter / Creator / Pro
Monthly billing: Starter USD 6, 30,000 credits (the promotion 'First month 83% off' ran until 18 Oct according to the page and is no longer shown on 2026-10-19); Creator USD 22 ('First month 50% off' = USD 11), 121,000 credits; Pro USD 99, 600,000 credits. Annual billing ('Yearly billing' view, '2 months free'): Starter USD 5, Creator USD 18.33, Pro USD 82.50 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)
- Scale / Business
Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)
- Enterprise
Custom (pricing page: 'Custom pricing', contact sales)
Runway- Free
USD 0 (125 one-off credits; pricing page, Individual tab)
- Standard / Pro / Max
Standard USD 12/month (USD 15 with monthly payment); Pro USD 28 (USD 35); Max USD 76 (USD 95); each with annual payment, USD; pricing page, Individual tab. Terms of Use 8.3: 'You are responsible for all applicable taxes. Company will charge tax when required.'; whether the prices include VAT is not stated.
- Team
USD 69 per seat per month with monthly payment or USD 55 per seat per month with annual payment (Team plan page; start with two seats, for 2 to 9 people). Terms of Use 8.3: 'You are responsible for all applicable taxes. Company will charge tax when required.'; whether the prices include VAT is not stated.
- Enterprise
Individual (pricing page: 'Contact sales')
- Free
- ElevenLabsyesall 4 plans
- Runwayyesall 4 plans
- ElevenLabs
- Free
yes (Text-to-Speech, Speech-to-Text, Sound Effects, Voice Design, Music; 10,000 credits/month; Commercial License and Voice Cloning not included according to the pricing page)
- Starter / Creator / Pro
yes (as Free, plus Commercial License; Instant Voice Cloning from Starter, Professional Voice Cloning from Creator according to the pricing page)
- Scale / Business
yes (team features, more seats and Professional Voice Clones according to the pricing page)
- Enterprise
yes
Runway- Free
yes, limited (pricing page: 125 one-off credits, do not expire; 'A selection of generative creative models to test concepts'; 5 GB storage)
- Standard / Pro / Max
yes (credits per month: Standard 625, Pro 2,250, Max 9,500; access to all AI video and image models according to the pricing page, including Gen-4.5, Aleph 2.0, Kling 3.0, Seedance, Nano Banana Pro; Max with 1-month credit rollover)
- Team
yes (Team plan page: 'Everything in Max', plus a shared workspace for 2 to 9 people, 6,900 credits per seat per month in a shared pool with one month of rollover, up to 100 shared projects and 1 TB of storage, up to 100 Brand Kits, 24 parallel generations, API access, Agent Connectors for Figma, Dropbox and Notion)
- Enterprise
yes (Enterprise sales; scope of the AI features in the Enterprise plan not broken down; pricing page refers to 'Contact sales')
- Free
Evidence
- ElevenLabs10 sources
- Runway9 sources
- ElevenLabs
- Pricing (rendered in browser, monthly/yearly billing)Pricing page, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-10-09)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (as of 2026-04-08)DPA, retrieved 18 Oct 2026
- Terms of Use (non-EEA version, as of 2026-10-09)Terms and conditions, retrieved 14 Oct 2026
- Data residency (documentation)Documentation, retrieved 18 Oct 2026
- Terms of Service for EEA, UK and Switzerland (as of 2026-10-09)Terms and conditions, retrieved 18 Oct 2026
- ElevenLabs Trust Center (Vanta; ISO certificates and SOC 3 report viewable, SOC 2 via Request access)Trust Center, retrieved 18 Oct 2026
- Trust Center: Subprocessors (32 entries with location)Sub-processor list, retrieved 18 Oct 2026
- Help Center: Is my data used to improve ElevenLabs’ AI models?Help Center, retrieved 18 Oct 2026
- Docs: Zero Retention Mode (Enterprise)Documentation, retrieved 18 Oct 2026
Runway- PricingPricing page, retrieved 18 Oct 2026
- Terms of Use (as of 2026-09-15)Terms and conditions, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-05-11)Privacy notice, retrieved 18 Oct 2026
- Enterprise Services Terms (as of 2026-06-01)Terms and conditions, retrieved 18 Oct 2026
- Subprocessors for Runway AI, Inc.Sub-processor list, retrieved 14 Oct 2026
- Runway DPA for Customers (August 2026)DPA, retrieved 18 Oct 2026
- When to choose an Enterprise subscriptionHelp Center, retrieved 18 Oct 2026
- Runway for TeamsPricing page, retrieved 18 Oct 2026
- Enterprise FAQ: Third-party Models in Runway (as of 2026-04-29)Help Center, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: ElevenLabs, Runway. All tools in the category: Image & design.