ElevenLabs vs. HeyGen: data protection per plan
ElevenLabs (4 plans) and HeyGen (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | ElevenLabs | HeyGen |
|---|---|---|
| Provider based in | Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, USA | HeyGen Technology Inc., 12130 Millennium Drive Suite 300, Los Angeles, CA 90094, USA |
| Plans recorded | 4 | 4 |
| Hosting | mixed: Free, Starter / Creator / Pro, Scale / BusinessEU option: Enterprise | US only: all 4 plans |
| Training on inputs | opt-out available: Free, Starter / Creator / Pro, Scale / Businessno: Enterprise | opt-out available: Free, Creator / Pro, Businessno: Enterprise |
| DPA | yes: all 4 plans | yes: all 4 plans |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: ElevenLabs Scale / Business vs. HeyGen Business
| Feature | ElevenLabsScale / Business | HeyGenBusiness |
|---|---|---|
| yes | yes | |
| Details: DPA available | yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract) Provider’s DPA | yes (Data Processing Addendum; according to the Terms, applies when a business accepts the Terms; version 'Effective as of October 2024') Provider’s DPA |
| opt-out available | opt-out available | |
| Details: Training on inputs | Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans. | Security page: 'Non-enterprise customers may opt out at any time by contacting' the privacy contact; contracts with all AI sub-processors prohibit training on customer data. Privacy policy (as of 2026-10-15): submitted texts, voices, scripts, images and videos may be used for training on the basis of legitimate interest, opt-out by email to the privacy address. Terms (as of 2026-10-15, Section 3 for Creator/Pro/Business): licence to 'Your Content' also 'to train or otherwise improve or modify our artificial intelligence and machine learning models'. For avatars, face/body parts are processed; biometric verification on the basis of explicit consent. Trust Center FAQ: data of non-enterprise customers 'may be used to train and enhance the models that power our Services'; according to the FAQ, opt-out via the privacy policy (request by email). |
| differs by plan | mixed | US only |
| Details: Data residency | Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'. | Security page: 'All HeyGen customer data is stored in the United States on AWS infrastructure.' Sub-processor list in the Trust Center: all service providers with data location USA except BytePlus (Singapore, video generation for Video Agent). For EU customers, HeyGen refers to its certification under the EU-US Data Privacy Framework. |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | DPA section 9.2.2: for self-serve… | Privacy policy |
| Details: Data retention | DPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans. | Privacy policy (as of 2026-10-15): according to the text, deletion requests are processed within 72 hours; backups/disaster recovery are retained for 60 days and then permanently deleted. In general (section 8): retention for as long as necessary to provide the services or with permission, based on criteria such as account administration, maintaining generated content, dispute resolution; no fixed periods stated for videos and avatars. |
| differs by plan | several tiers | 149 USD/mo… (further prices in the details) |
| Details: Price | Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page) | USD 149/month or USD 119/month with annual payment (USD 1,428 per year) with 1,500 credits; additional seats USD 20 per seat per month; credit packs and auto-reload available, prices for these not stated (pricing page). Not stated whether VAT is included; according to the Terms, the customer bears applicable taxes ('including all taxes'). |
| yes | yes | |
| Details: AI features included | yes (team features, more seats and Professional Voice Clones according to the pricing page) | yes (1,500 credits/month, videos up to 60 min, 4K, 5 custom avatars; SAML/SSO, central billing, workspace collaboration and team management according to the pricing page) |
| 10 sources | 6 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- ElevenLabs Scale / Businessyes
- HeyGen Businessyes
- ElevenLabs Scale / Business
yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract)
Provider’s DPAHeyGen Businessyes (Data Processing Addendum; according to the Terms, applies when a business accepts the Terms; version 'Effective as of October 2024')
Provider’s DPA
Training
- ElevenLabs Scale / Businessopt-out available
- HeyGen Businessopt-out available
- ElevenLabs Scale / Business
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
HeyGen BusinessSecurity page: 'Non-enterprise customers may opt out at any time by contacting' the privacy contact; contracts with all AI sub-processors prohibit training on customer data. Privacy policy (as of 2026-10-15): submitted texts, voices, scripts, images and videos may be used for training on the basis of legitimate interest, opt-out by email to the privacy address. Terms (as of 2026-10-15, Section 3 for Creator/Pro/Business): licence to 'Your Content' also 'to train or otherwise improve or modify our artificial intelligence and machine learning models'. For avatars, face/body parts are processed; biometric verification on the basis of explicit consent. Trust Center FAQ: data of non-enterprise customers 'may be used to train and enhance the models that power our Services'; according to the FAQ, opt-out via the privacy policy (request by email).
Hosting
- differs by plan
- ElevenLabs Scale / Businessmixed
- HeyGen BusinessUS only
- ElevenLabs Scale / Business
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
HeyGen BusinessSecurity page: 'All HeyGen customer data is stored in the United States on AWS infrastructure.' Sub-processor list in the Trust Center: all service providers with data location USA except BytePlus (Singapore, video generation for Video Agent). For EU customers, HeyGen refers to its certification under the EU-US Data Privacy Framework.
Sub-processors
- ElevenLabs Scale / Businesslist available
- HeyGen Businesslist available
- ElevenLabs Scale / Business
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
HeyGen Business- Amazon Web Services (web hosting, data storage, image moderation, video processing): USA
- AI: Anthropic (LLM), OpenAI and Google (script generation, video translation, text-to-speech, content moderation), xAI (LLM, TTS, voice clone), Microsoft Azure and Elevenlabs (text-to-speech), Cartesia (TTS, voice clone), Gladia (speech recognition), fal (image generation): each USA
- BytePlus (video generation for Video Agent): Singapore
- Datadog (monitoring, log storage), Posthog (data analytics), Hex and Snowflake (data processing and querying), Retool (internal tooling), LiveKit (no purpose stated), Cloudflare (DNS): each USA
- Customer.io (email communication), Intercom (customer support and help centre): USA
Retention
- differs by plan
- ElevenLabs Scale / BusinessDPA section 9.2.2: for self-serve…
- HeyGen BusinessPrivacy policy
- ElevenLabs Scale / BusinessDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.HeyGen BusinessPrivacy policy (as of 2026-10-15): according to the text, deletion requests are processed within 72 hours; backups/disaster recovery are retained for 60 days and then permanently deleted. In general (section 8): retention for as long as necessary to provide the services or with permission, based on criteria such as account administration, maintaining generated content, dispute resolution; no fixed periods stated for videos and avatars.
Price
- differs by plan
- ElevenLabs Scale / Businessseveral tiers
- HeyGen Business149 USD/mo… (further prices in the details)
- ElevenLabs Scale / Business
Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)
HeyGen BusinessUSD 149/month or USD 119/month with annual payment (USD 1,428 per year) with 1,500 credits; additional seats USD 20 per seat per month; credit packs and auto-reload available, prices for these not stated (pricing page). Not stated whether VAT is included; according to the Terms, the customer bears applicable taxes ('including all taxes').
- ElevenLabs Scale / Businessyes
- HeyGen Businessyes
- ElevenLabs Scale / Business
yes (team features, more seats and Professional Voice Clones according to the pricing page)
HeyGen Businessyes (1,500 credits/month, videos up to 60 min, 4K, 5 custom avatars; SAML/SSO, central billing, workspace collaboration and team management according to the pricing page)
Evidence
- ElevenLabs Scale / Business10 sources
- HeyGen Business6 sources
- ElevenLabs Scale / Business
- Pricing (rendered in browser, monthly/yearly billing)Pricing page, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-10-09)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (as of 2026-04-08)DPA, retrieved 18 Oct 2026
- Terms of Use (non-EEA version, as of 2026-10-09)Terms and conditions, retrieved 14 Oct 2026
- Data residency (documentation)Documentation, retrieved 18 Oct 2026
- Terms of Service for EEA, UK and Switzerland (as of 2026-10-09)Terms and conditions, retrieved 18 Oct 2026
- ElevenLabs Trust Center (Vanta; ISO certificates and SOC 3 report viewable, SOC 2 via Request access)Trust Center, retrieved 18 Oct 2026
- Trust Center: Subprocessors (32 entries with location)Sub-processor list, retrieved 18 Oct 2026
- Help Center: Is my data used to improve ElevenLabs’ AI models?Help Center, retrieved 18 Oct 2026
- Docs: Zero Retention Mode (Enterprise)Documentation, retrieved 18 Oct 2026
HeyGen Business- PricingPricing page, retrieved 18 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-10-15)Privacy notice, retrieved 18 Oct 2026
- Terms of Service (as of 2026-10-15)Terms and conditions, retrieved 18 Oct 2026
- Data Processing AddendumDPA, retrieved 14 Oct 2026
- HeyGen Trust Center (Drata)Trust Center, retrieved 18 Oct 2026
| Feature | ElevenLabs | HeyGen |
|---|---|---|
| yesall 4 plans | yesall 4 plans | |
| Details: DPA available |
|
|
|
| |
| Details: Training on inputs |
|
|
| differs by tool |
| US onlyall 4 plans |
| Details: Data residency |
|
|
| list availableall 4 plans | list availableall 4 plans | |
| Details: List published |
|
|
| differs by tool |
|
|
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 4 plans | yesall 4 plans | |
| Details: AI features included |
|
|
| 10 sources | 6 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- ElevenLabsyesall 4 plans
- HeyGenyesall 4 plans
- ElevenLabs
- Free
yes (public DPA, as of 2026-04-08; applies to 'Self-Serve Services' = all non-Enterprise services; Free accounts are not expressly mentioned)
Provider’s DPA - Starter / Creator / Pro
yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract)
Provider’s DPA - Scale / Business
yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract)
Provider’s DPA - Enterprise
yes (DPA; pricing page names 'Custom terms & assurance around DPA/SLAs')
Provider’s DPA
HeyGen- Free
yes (Data Processing Addendum; according to the Terms, applies when a business accepts the Terms; version 'Effective as of October 2024')
Provider’s DPA - Creator / Pro
yes (Data Processing Addendum; according to the Terms, applies when a business accepts the Terms; version 'Effective as of October 2024')
Provider’s DPA - Business
yes (Data Processing Addendum; according to the Terms, applies when a business accepts the Terms; version 'Effective as of October 2024')
Provider’s DPA - Enterprise
yes (Data Processing Addendum, part of the Order Form or Enterprise SaaS Agreement)
Provider’s DPA
- Free
Training
- ElevenLabs
- opt-out availableFree, Starter / Creator / Pro, Scale / Business
- noEnterprise
- HeyGen
- opt-out availableFree, Creator / Pro, Business
- noEnterprise
- ElevenLabs
- Free
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
- Starter / Creator / Pro
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
- Scale / Business
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
- Enterprise
Help Center ('Is my data used to improve ElevenLabs’ AI models?'): 'By default, we don’t train on any data from our Enterprise customers, other than as may be necessary to provide services to such Enterprise customers.' ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content, whether or not Zero Retention Mode is enabled'. Enterprise contract texts are not public.
HeyGen- Free
Security page: 'Non-enterprise customers may opt out at any time by contacting' the privacy contact; contracts with all AI sub-processors prohibit training on customer data. Privacy policy (as of 2026-10-15): submitted texts, voices, scripts, images and videos may be used for training on the basis of legitimate interest, opt-out by email to the privacy address. Terms (as of 2026-10-15): Section 4 (Free Plan) contains no separate training licence; Section 1 permits processing for 'research and development of its AI models' for all users. Trust Center FAQ: data of non-enterprise customers 'may be used to train and enhance the models that power our Services'; according to the FAQ, opt-out via the privacy policy (request by email).
- Creator / Pro
Security page: 'Non-enterprise customers may opt out at any time by contacting' the privacy contact; contracts with all AI sub-processors prohibit training on customer data. Privacy policy (as of 2026-10-15): submitted texts, voices, scripts, images and videos may be used for training on the basis of legitimate interest, opt-out by email to the privacy address. Terms (as of 2026-10-15, Section 3 for Creator/Pro/Business): licence to 'Your Content' also 'to train or otherwise improve or modify our artificial intelligence and machine learning models'. For avatars, face/body parts are processed; biometric verification on the basis of explicit consent. Trust Center FAQ: data of non-enterprise customers 'may be used to train and enhance the models that power our Services'; according to the FAQ, opt-out via the privacy policy (request by email).
- Business
Security page: 'Non-enterprise customers may opt out at any time by contacting' the privacy contact; contracts with all AI sub-processors prohibit training on customer data. Privacy policy (as of 2026-10-15): submitted texts, voices, scripts, images and videos may be used for training on the basis of legitimate interest, opt-out by email to the privacy address. Terms (as of 2026-10-15, Section 3 for Creator/Pro/Business): licence to 'Your Content' also 'to train or otherwise improve or modify our artificial intelligence and machine learning models'. For avatars, face/body parts are processed; biometric verification on the basis of explicit consent. Trust Center FAQ: data of non-enterprise customers 'may be used to train and enhance the models that power our Services'; according to the FAQ, opt-out via the privacy policy (request by email).
- Enterprise
Security page: 'Enterprise customers' data is excluded from AI model training by default.' Trust Center FAQ: 'We ensure that our enterprise customers' data is not used to train our AI systems'. Contracts with AI sub-processors prohibit training on customer data.
- Free
Hosting
- differs by tool
- ElevenLabs
- mixedFree, Starter / Creator / Pro, Scale / Business
- EU optionEnterprise
- HeyGenUS onlyall 4 plans
- ElevenLabs
- Free
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
- Starter / Creator / Pro
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
- Scale / Business
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
- Enterprise
Data residency documentation: Enterprise feature via isolated environments (EU: eu.residency.elevenlabs.io); storage at the selected location, processing may also take place outside it; according to the documentation, processing can be restricted to the EU using 'Zero Retention Mode' and the API (optional integrations such as Custom LLMs may process outside). Trust Center (Subprocessors): selection of the hosting location 'subject to availability and ElevenLabs’ discretion'.
HeyGen- Free
Security page: 'All HeyGen customer data is stored in the United States on AWS infrastructure.' Sub-processor list in the Trust Center: all service providers with data location USA except BytePlus (Singapore, video generation for Video Agent). For EU customers, HeyGen refers to its certification under the EU-US Data Privacy Framework.
- Creator / Pro
Security page: 'All HeyGen customer data is stored in the United States on AWS infrastructure.' Sub-processor list in the Trust Center: all service providers with data location USA except BytePlus (Singapore, video generation for Video Agent). For EU customers, HeyGen refers to its certification under the EU-US Data Privacy Framework.
- Business
Security page: 'All HeyGen customer data is stored in the United States on AWS infrastructure.' Sub-processor list in the Trust Center: all service providers with data location USA except BytePlus (Singapore, video generation for Video Agent). For EU customers, HeyGen refers to its certification under the EU-US Data Privacy Framework.
- Enterprise
as self-service: the security page states storage in the USA on AWS; according to the Trust Center, sub-processors in the USA and Singapore (BytePlus); no EU storage location documented.
- Free
Sub-processors
- ElevenLabslist availableall 4 plans
- HeyGenlist availableall 4 plans
- ElevenLabs
- Free
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
- Starter / Creator / Pro
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
- Scale / Business
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
- Enterprise
- ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
- Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
- Azure – infrastructure and LLM services where India Data Residency is selected (India)
- LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
- Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
- Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
- Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
- Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
- Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
HeyGen- Free
- Amazon Web Services (web hosting, data storage, image moderation, video processing): USA
- AI: Anthropic (LLM), OpenAI and Google (script generation, video translation, text-to-speech, content moderation), xAI (LLM, TTS, voice clone), Microsoft Azure and Elevenlabs (text-to-speech), Cartesia (TTS, voice clone), Gladia (speech recognition), fal (image generation): each USA
- BytePlus (video generation for Video Agent): Singapore
- Datadog (monitoring, log storage), Posthog (data analytics), Hex and Snowflake (data processing and querying), Retool (internal tooling), LiveKit (no purpose stated), Cloudflare (DNS): each USA
- Customer.io (email communication), Intercom (customer support and help centre): USA
- Creator / Pro
- Amazon Web Services (web hosting, data storage, image moderation, video processing): USA
- AI: Anthropic (LLM), OpenAI and Google (script generation, video translation, text-to-speech, content moderation), xAI (LLM, TTS, voice clone), Microsoft Azure and Elevenlabs (text-to-speech), Cartesia (TTS, voice clone), Gladia (speech recognition), fal (image generation): each USA
- BytePlus (video generation for Video Agent): Singapore
- Datadog (monitoring, log storage), Posthog (data analytics), Hex and Snowflake (data processing and querying), Retool (internal tooling), LiveKit (no purpose stated), Cloudflare (DNS): each USA
- Customer.io (email communication), Intercom (customer support and help centre): USA
- Business
- Amazon Web Services (web hosting, data storage, image moderation, video processing): USA
- AI: Anthropic (LLM), OpenAI and Google (script generation, video translation, text-to-speech, content moderation), xAI (LLM, TTS, voice clone), Microsoft Azure and Elevenlabs (text-to-speech), Cartesia (TTS, voice clone), Gladia (speech recognition), fal (image generation): each USA
- BytePlus (video generation for Video Agent): Singapore
- Datadog (monitoring, log storage), Posthog (data analytics), Hex and Snowflake (data processing and querying), Retool (internal tooling), LiveKit (no purpose stated), Cloudflare (DNS): each USA
- Customer.io (email communication), Intercom (customer support and help centre): USA
- Enterprise
- as self-service
- Free
Retention
- differs by tool
- ElevenLabs
- DPA section 9.2.2: for self-serve…Free, Starter / Creator / Pro, Scale / Business
- DPA section 9.2.1: deletion of customer…Enterprise
- HeyGen
- Privacy policyFree, Creator / Pro, Business
- as self-serviceEnterprise
- ElevenLabs
- FreeDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
- Starter / Creator / ProDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
- Scale / BusinessDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
- EnterpriseDPA section 9.2.1: deletion of customer content within 30 days of expiry/termination of the contract unless the customer consents to longer retention. According to the documentation, Zero Retention Mode for selected Enterprise customers: via the API parameter enable_logging=false (not for the web UI), for agents also per agent; ElevenLabs may restrict access at its discretion.
HeyGen- FreePrivacy policy (as of 2026-10-15): according to the text, deletion requests are processed within 72 hours; backups/disaster recovery are retained for 60 days and then permanently deleted. Terms Section 23: Free accounts may be deleted after six months of inactivity following reasonable notice. In general (section 8): retention for as long as necessary to provide the services or with permission, based on criteria such as account administration, maintaining generated content, dispute resolution; no fixed periods stated for videos and avatars.
- Creator / ProPrivacy policy (as of 2026-10-15): according to the text, deletion requests are processed within 72 hours; backups/disaster recovery are retained for 60 days and then permanently deleted. In general (section 8): retention for as long as necessary to provide the services or with permission, based on criteria such as account administration, maintaining generated content, dispute resolution; no fixed periods stated for videos and avatars.
- BusinessPrivacy policy (as of 2026-10-15): according to the text, deletion requests are processed within 72 hours; backups/disaster recovery are retained for 60 days and then permanently deleted. In general (section 8): retention for as long as necessary to provide the services or with permission, based on criteria such as account administration, maintaining generated content, dispute resolution; no fixed periods stated for videos and avatars.
- Enterpriseas self-service (privacy policy). DPA Section 9(b): erasure 'within a reasonable amount of time' after the end of the contract or earlier on request; return of a copy and confirmation of deletion each within 30 days on request.
Price
- differs by tool
- ElevenLabs
- 0 USDFree
- several tiersStarter / Creator / Pro, Scale / Business
- customEnterprise
- HeyGen
- 0 USDFree
- 29 USD/mo… (further prices in the details)Creator / Pro
- 149 USD/mo… (further prices in the details)Business
- customEnterprise
- ElevenLabs
- Free
USD 0 (10,000 credits/month, pricing page)
- Starter / Creator / Pro
Monthly billing: Starter USD 6, 30,000 credits (the promotion 'First month 83% off' ran until 18 Oct according to the page and is no longer shown on 2026-10-19); Creator USD 22 ('First month 50% off' = USD 11), 121,000 credits; Pro USD 99, 600,000 credits. Annual billing ('Yearly billing' view, '2 months free'): Starter USD 5, Creator USD 18.33, Pro USD 82.50 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)
- Scale / Business
Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)
- Enterprise
Custom (pricing page: 'Custom pricing', contact sales)
HeyGen- Free
0 USD (pricing page)
- Creator / Pro
Creator USD 29/month or USD 24/month with annual payment (USD 288 per year); Pro from USD 49/month or USD 41/month with annual payment (USD 488 per year) with 1,000 credits; further Pro tiers up to 100,000 credits for USD 4,300/month (pricing page). Not stated whether VAT is included; according to the Terms, the customer bears applicable taxes ('including all taxes').
- Business
USD 149/month or USD 119/month with annual payment (USD 1,428 per year) with 1,500 credits; additional seats USD 20 per seat per month; credit packs and auto-reload available, prices for these not stated (pricing page). Not stated whether VAT is included; according to the Terms, the customer bears applicable taxes ('including all taxes').
- Enterprise
Custom (contact sales)
- Free
- ElevenLabsyesall 4 plans
- HeyGenyesall 4 plans
- ElevenLabs
- Free
yes (Text-to-Speech, Speech-to-Text, Sound Effects, Voice Design, Music; 10,000 credits/month; Commercial License and Voice Cloning not included according to the pricing page)
- Starter / Creator / Pro
yes (as Free, plus Commercial License; Instant Voice Cloning from Starter, Professional Voice Cloning from Creator according to the pricing page)
- Scale / Business
yes (team features, more seats and Professional Voice Clones according to the pricing page)
- Enterprise
yes
HeyGen- Free
yes (3 videos/month up to 1 min, export up to 1080p, 1 custom avatar according to the pricing page; Terms Section 4: output licensed only to a limited extent, no commercial exploitation)
- Creator / Pro
yes (Creator 600 credits/month, Pro 1,000 credits/month; videos up to 30 min; Pro with 4K export; Avatar IV, voice cloning according to the pricing page; 1 seat each)
- Business
yes (1,500 credits/month, videos up to 60 min, 4K, 5 custom avatars; SAML/SSO, central billing, workspace collaboration and team management according to the pricing page)
- Enterprise
yes (according to the pricing page, custom sales; scope not itemised)
- Free
Evidence
- ElevenLabs10 sources
- HeyGen6 sources
- ElevenLabs
- Pricing (rendered in browser, monthly/yearly billing)Pricing page, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-10-09)Privacy notice, retrieved 18 Oct 2026
- Data Processing Addendum (as of 2026-04-08)DPA, retrieved 18 Oct 2026
- Terms of Use (non-EEA version, as of 2026-10-09)Terms and conditions, retrieved 14 Oct 2026
- Data residency (documentation)Documentation, retrieved 18 Oct 2026
- Terms of Service for EEA, UK and Switzerland (as of 2026-10-09)Terms and conditions, retrieved 18 Oct 2026
- ElevenLabs Trust Center (Vanta; ISO certificates and SOC 3 report viewable, SOC 2 via Request access)Trust Center, retrieved 18 Oct 2026
- Trust Center: Subprocessors (32 entries with location)Sub-processor list, retrieved 18 Oct 2026
- Help Center: Is my data used to improve ElevenLabs’ AI models?Help Center, retrieved 18 Oct 2026
- Docs: Zero Retention Mode (Enterprise)Documentation, retrieved 18 Oct 2026
HeyGen- PricingPricing page, retrieved 18 Oct 2026
- SecurityTrust Center, retrieved 18 Oct 2026
- Privacy Policy (as of 2026-10-15)Privacy notice, retrieved 18 Oct 2026
- Terms of Service (as of 2026-10-15)Terms and conditions, retrieved 18 Oct 2026
- Data Processing AddendumDPA, retrieved 14 Oct 2026
- HeyGen Trust Center (Drata)Trust Center, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: ElevenLabs, HeyGen. All tools in the category: Image & design.