ElevenLabs vs. Synthesia: data protection per plan

ElevenLabs (4 plans) and Synthesia (4 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.

Last updated: 18 Oct 2026 (latest review date of the tools shown)

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At a glance

Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.

Plan tier

All plans: each value is listed with the plans it applies to.

Overview: each value with the plans it applies to
Feature	ElevenLabs	Synthesia
Provider based in	Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, USA	Synthesia Ltd, 20 Triton Street, Regent's Place, 3rd Floor, London NW1 3BF, United Kingdom
Plans recorded	4	4
Hosting	mixed: Free, Starter / Creator / Pro, Scale / BusinessEU option: Enterprise	mixed: all 4 plans
Training on inputs	opt-out available: Free, Starter / Creator / Pro, Scale / Businessno: Enterprise	no: all 4 plans
DPA	yes: all 4 plans	yes: all 4 plans
As of	18 Oct 2026	18 Oct 2026

Plans compared

Plan vs. planAll plans

ElevenLabs planSynthesia plan

Plans of the same tier are preselected: the tier chosen in the tier switch, otherwise the tier of the plan you pick yourself. Plans you pick yourself stay. The address holds your selection and can be shared.

Comparison of ElevenLabs Scale / Business vs. Synthesia Starter, one plan each, without rating
Feature	ElevenLabsScale / BusinessTier: Team/Business · Eleven Labs Inc. · As of 18 Oct 2026	SynthesiaStarterTier: Team/Business · Synthesia Limited · As of 18 Oct 2026

	yes	yes
Details: DPA available	yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract) Provider’s DPA	yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan) Provider’s DPA

differs by plan	opt-out available	no
Details: Training on inputs	Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.	AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan.

	mixed	mixed
Details: Data residency	Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.	Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan.

	list available	list available
Details: List published	ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global) Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Azure – infrastructure and LLM services where India Data Residency is selected (India) LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global) Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US) Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents) Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK) Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US) Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking) Provider’s list	Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models MongoDB Limited (Ireland): production data Mux Inc. (USA): video delivery StackOne Technologies Ltd (UK): third-party integrations Modal Labs, Inc. (USA): computing power for video processing ClickHouse, Inc. (USA): analytics for sessions Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search) Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models) Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA) Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark) Provider’s list

differs by plan	DPA section 9.2.2: for self-serve…	Security Practices: deletion of customer…
Details: Data retention	DPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.	Security Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer.

	several tiers	several tiers
Details: Price	Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)	Pricing page in browser (retrieved from Germany, EUR): EUR 19 per month with monthly billing (1,250 credits/month); EUR 12 per month with annual billing (15,000 credits/year); learner seat EUR 29 monthly or EUR 25 with annual billing. Server-side version in USD: USD 29 or USD 18 per month, learner seat USD 29 or USD 25. No indication whether VAT is included.
	yes	yes
Details: AI features included	yes (team features, more seats and Professional Voice Clones according to the pricing page)	yes (1,250 credits/month according to the pricing page)

	10 sources	8 sources
Details: Sources with retrieval date	Pricing (rendered in browser, monthly/yearly billing)Pricing page, retrieved 18 Oct 2026 Privacy Policy (as of 2026-10-09)Privacy notice, retrieved 18 Oct 2026 Data Processing Addendum (as of 2026-04-08)DPA, retrieved 18 Oct 2026 Terms of Use (non-EEA version, as of 2026-10-09)Terms and conditions, retrieved 14 Oct 2026 Data residency (documentation)Documentation, retrieved 18 Oct 2026 Terms of Service for EEA, UK and Switzerland (as of 2026-10-09)Terms and conditions, retrieved 18 Oct 2026 ElevenLabs Trust Center (Vanta; ISO certificates and SOC 3 report viewable, SOC 2 via Request access)Trust Center, retrieved 18 Oct 2026 Trust Center: Subprocessors (32 entries with location)Sub-processor list, retrieved 18 Oct 2026 Help Center: Is my data used to improve ElevenLabs’ AI models?Help Center, retrieved 18 Oct 2026 Docs: Zero Retention Mode (Enterprise)Documentation, retrieved 18 Oct 2026 All details on the tool page	Pricing (rendered in browser, monthly/annual; EUR when retrieved from Germany, USD in the server-side version)Pricing page, retrieved 18 Oct 2026 Security Practices (as of 2026-02-03)Trust Center, retrieved 18 Oct 2026 Data Processing Addendum (PDF as of 2026-07-22, incorporated via Customer Terms)DPA, retrieved 18 Oct 2026 Subprocessors (as of 2026-10-08)Sub-processor list, retrieved 18 Oct 2026 Privacy Policy (effective 2026-10-01)Privacy notice, retrieved 14 Oct 2026 Customer Terms of Service (effective 2026-07-20)Terms and conditions, retrieved 18 Oct 2026 AI Governance Practices (published September 2024)AI governance, retrieved 14 Oct 2026 Synthesia Trust Center (Vanta; ISO certificates viewable, SOC 2 and TIA via Request access)Trust Center, retrieved 18 Oct 2026 All details on the tool page

Contract / DPA

: ElevenLabs Scale / Businessyes; Synthesia Starteryes; ElevenLabs Scale / Business
yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract)
Provider’s DPA
Synthesia Starter
yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan)
Provider’s DPA

Training

differs by plan: ElevenLabs Scale / Businessopt-out available; Synthesia Starterno; ElevenLabs Scale / Business
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
Synthesia Starter
AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan.

Hosting

: ElevenLabs Scale / Businessmixed; Synthesia Startermixed; ElevenLabs Scale / Business
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
Synthesia Starter
Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan.

Sub-processors

: ElevenLabs Scale / Businesslist available; Synthesia Starterlist available; ElevenLabs Scale / Business
ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Azure – infrastructure and LLM services where India Data Residency is selected (India)
LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
Provider’s list
Synthesia Starter
Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models
MongoDB Limited (Ireland): production data
Mux Inc. (USA): video delivery
StackOne Technologies Ltd (UK): third-party integrations
Modal Labs, Inc. (USA): computing power for video processing
ClickHouse, Inc. (USA): analytics for sessions
Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search)
Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models)
Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA)
Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark)
Provider’s list

Retention

differs by plan: ElevenLabs Scale / BusinessDPA section 9.2.2: for self-serve…; Synthesia StarterSecurity Practices: deletion of customer…; ElevenLabs Scale / BusinessDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
Synthesia StarterSecurity Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer.

Price

: ElevenLabs Scale / Businessseveral tiers; Synthesia Starterseveral tiers; ElevenLabs Scale / Business
Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)
Synthesia Starter
Pricing page in browser (retrieved from Germany, EUR): EUR 19 per month with monthly billing (1,250 credits/month); EUR 12 per month with annual billing (15,000 credits/year); learner seat EUR 29 monthly or EUR 25 with annual billing. Server-side version in USD: USD 29 or USD 18 per month, learner seat USD 29 or USD 25. No indication whether VAT is included.
: ElevenLabs Scale / Businessyes; Synthesia Starteryes; ElevenLabs Scale / Business
yes (team features, more seats and Professional Voice Clones according to the pricing page)
Synthesia Starter
yes (1,250 credits/month according to the pricing page)

Evidence

: ElevenLabs Scale / Business10 sources; Synthesia Starter8 sources; ElevenLabs Scale / Business
Pricing (rendered in browser, monthly/yearly billing)Pricing page, retrieved 18 Oct 2026
Privacy Policy (as of 2026-10-09)Privacy notice, retrieved 18 Oct 2026
Data Processing Addendum (as of 2026-04-08)DPA, retrieved 18 Oct 2026
Terms of Use (non-EEA version, as of 2026-10-09)Terms and conditions, retrieved 14 Oct 2026
Data residency (documentation)Documentation, retrieved 18 Oct 2026
Terms of Service for EEA, UK and Switzerland (as of 2026-10-09)Terms and conditions, retrieved 18 Oct 2026
ElevenLabs Trust Center (Vanta; ISO certificates and SOC 3 report viewable, SOC 2 via Request access)Trust Center, retrieved 18 Oct 2026
Trust Center: Subprocessors (32 entries with location)Sub-processor list, retrieved 18 Oct 2026
Help Center: Is my data used to improve ElevenLabs’ AI models?Help Center, retrieved 18 Oct 2026
Docs: Zero Retention Mode (Enterprise)Documentation, retrieved 18 Oct 2026
All details on the tool page
Synthesia Starter
Pricing (rendered in browser, monthly/annual; EUR when retrieved from Germany, USD in the server-side version)Pricing page, retrieved 18 Oct 2026
Security Practices (as of 2026-02-03)Trust Center, retrieved 18 Oct 2026
Data Processing Addendum (PDF as of 2026-07-22, incorporated via Customer Terms)DPA, retrieved 18 Oct 2026
Subprocessors (as of 2026-10-08)Sub-processor list, retrieved 18 Oct 2026
Privacy Policy (effective 2026-10-01)Privacy notice, retrieved 14 Oct 2026
Customer Terms of Service (effective 2026-07-20)Terms and conditions, retrieved 18 Oct 2026
AI Governance Practices (published September 2024)AI governance, retrieved 14 Oct 2026
Synthesia Trust Center (Vanta; ISO certificates viewable, SOC 2 and TIA via Request access)Trust Center, retrieved 18 Oct 2026
All details on the tool page

Comparison of ElevenLabs vs. Synthesia by feature, without rating
Feature	ElevenLabsEleven Labs Inc. · 4 plans · As of 18 Oct 2026	SynthesiaSynthesia Limited · 4 plans · As of 18 Oct 2026

	yesall 4 plans	yesall 4 plans
Details: DPA available	Free yes (public DPA, as of 2026-04-08; applies to 'Self-Serve Services' = all non-Enterprise services; Free accounts are not expressly mentioned) Provider’s DPA Starter / Creator / Pro yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract) Provider’s DPA Scale / Business yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract) Provider’s DPA Enterprise yes (DPA; pricing page names 'Custom terms & assurance around DPA/SLAs') Provider’s DPA	Basic (free of charge) yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan) Provider’s DPA Starter yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan) Provider’s DPA Pro yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan) Provider’s DPA Enterprise yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan) Provider’s DPA

differs by tool	opt-out availableFree, Starter / Creator / Pro, Scale / Business noEnterprise	noall 4 plans
Details: Training on inputs	Free Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans. Starter / Creator / Pro Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans. Scale / Business Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans. Enterprise Help Center ('Is my data used to improve ElevenLabs’ AI models?'): 'By default, we don’t train on any data from our Enterprise customers, other than as may be necessary to provide services to such Enterprise customers.' ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content, whether or not Zero Retention Mode is enabled'. Enterprise contract texts are not public.	Basic (free of charge) AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan. Starter AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan. Pro AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan. Enterprise AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan.

differs by tool	mixedFree, Starter / Creator / Pro, Scale / Business EU optionEnterprise	mixedall 4 plans
Details: Data residency	Free Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'. Starter / Creator / Pro Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'. Scale / Business Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'. Enterprise Data residency documentation: Enterprise feature via isolated environments (EU: eu.residency.elevenlabs.io); storage at the selected location, processing may also take place outside it; according to the documentation, processing can be restricted to the EU using 'Zero Retention Mode' and the API (optional integrations such as Custom LLMs may process outside). Trust Center (Subprocessors): selection of the hosting location 'subject to availability and ElevenLabs’ discretion'.	Basic (free of charge) Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan. Starter Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan. Pro Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan. Enterprise Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan.

	list availableall 4 plans	list availableall 4 plans
Details: List published	Free ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global) Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Azure – infrastructure and LLM services where India Data Residency is selected (India) LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global) Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US) Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents) Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK) Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US) Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking) Provider’s list Starter / Creator / Pro ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global) Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Azure – infrastructure and LLM services where India Data Residency is selected (India) LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global) Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US) Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents) Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK) Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US) Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking) Provider’s list Scale / Business ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global) Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Azure – infrastructure and LLM services where India Data Residency is selected (India) LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global) Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US) Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents) Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK) Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US) Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking) Provider’s list Enterprise ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global) Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore) Azure – infrastructure and LLM services where India Data Residency is selected (India) LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global) Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US) Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents) Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK) Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US) Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking) Provider’s list	Basic (free of charge) Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models MongoDB Limited (Ireland): production data Mux Inc. (USA): video delivery StackOne Technologies Ltd (UK): third-party integrations Modal Labs, Inc. (USA): computing power for video processing ClickHouse, Inc. (USA): analytics for sessions Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search) Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models) Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA) Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark) Provider’s list Starter Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models MongoDB Limited (Ireland): production data Mux Inc. (USA): video delivery StackOne Technologies Ltd (UK): third-party integrations Modal Labs, Inc. (USA): computing power for video processing ClickHouse, Inc. (USA): analytics for sessions Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search) Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models) Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA) Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark) Provider’s list Pro Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models MongoDB Limited (Ireland): production data Mux Inc. (USA): video delivery StackOne Technologies Ltd (UK): third-party integrations Modal Labs, Inc. (USA): computing power for video processing ClickHouse, Inc. (USA): analytics for sessions Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search) Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models) Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA) Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark) Provider’s list Enterprise Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models MongoDB Limited (Ireland): production data Mux Inc. (USA): video delivery StackOne Technologies Ltd (UK): third-party integrations Modal Labs, Inc. (USA): computing power for video processing ClickHouse, Inc. (USA): analytics for sessions Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search) Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models) Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA) Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark) Provider’s list

differs by tool	DPA section 9.2.2: for self-serve…Free, Starter / Creator / Pro, Scale / Business DPA section 9.2.1: deletion of customer…Enterprise	Security Practices: deletion of customer…all 4 plans
Details: Data retention	FreeDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans. Starter / Creator / ProDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans. Scale / BusinessDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans. EnterpriseDPA section 9.2.1: deletion of customer content within 30 days of expiry/termination of the contract unless the customer consents to longer retention. According to the documentation, Zero Retention Mode for selected Enterprise customers: via the API parameter enable_logging=false (not for the web UI), for agents also per agent; ElevenLabs may restrict access at its discretion.	Basic (free of charge)Security Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer. StarterSecurity Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer. ProSecurity Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer. EnterpriseSecurity Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer.

differs by tool	0 USDFree several tiersStarter / Creator / Pro, Scale / Business customEnterprise	0 EUR/moBasic (free of charge) several tiersStarter 79 EUR/mo… (further prices in the details)Pro customEnterprise
Details: Price	Free USD 0 (10,000 credits/month, pricing page) Starter / Creator / Pro Monthly billing: Starter USD 6, 30,000 credits (the promotion 'First month 83% off' ran until 18 Oct according to the page and is no longer shown on 2026-10-19); Creator USD 22 ('First month 50% off' = USD 11), 121,000 credits; Pro USD 99, 600,000 credits. Annual billing ('Yearly billing' view, '2 months free'): Starter USD 5, Creator USD 18.33, Pro USD 82.50 per month. 'Prices exclude all taxes, levies and duties.' (pricing page) Scale / Business Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page) Enterprise Custom (pricing page: 'Custom pricing', contact sales)	Basic (free of charge) EUR 0 or USD 0 per month (pricing page; no indication whether VAT is included) Starter Pricing page in browser (retrieved from Germany, EUR): EUR 19 per month with monthly billing (1,250 credits/month); EUR 12 per month with annual billing (15,000 credits/year); learner seat EUR 29 monthly or EUR 25 with annual billing. Server-side version in USD: USD 29 or USD 18 per month, learner seat USD 29 or USD 25. No indication whether VAT is included. Pro Pricing page in browser (retrieved from Germany, EUR): EUR 79 per month with monthly billing (6,000 credits/month); EUR 49 per month with annual billing (72,000 credits/year); higher credit tiers up to EUR 600/month (monthly) or EUR 372/month (annual). Server-side version in USD: USD 89 or USD 64 per month, tiers up to USD 676/month. No indication whether VAT is included. Enterprise Custom (pricing page: 'Custom', 'tailored pricing'; FAQ: 'Enterprise pricing is custom')
	yesall 4 plans	yesall 4 plans
Details: AI features included	Free yes (Text-to-Speech, Speech-to-Text, Sound Effects, Voice Design, Music; 10,000 credits/month; Commercial License and Voice Cloning not included according to the pricing page) Starter / Creator / Pro yes (as Free, plus Commercial License; Instant Voice Cloning from Starter, Professional Voice Cloning from Creator according to the pricing page) Scale / Business yes (team features, more seats and Professional Voice Clones according to the pricing page) Enterprise yes	Basic (free of charge) yes (500 credits/month, videos with watermark according to the pricing page) Starter yes (1,250 credits/month according to the pricing page) Pro yes (6,000 credits/month according to the pricing page) Enterprise yes

	10 sources	8 sources
Details: Sources with retrieval date	Pricing (rendered in browser, monthly/yearly billing)Pricing page, retrieved 18 Oct 2026 Privacy Policy (as of 2026-10-09)Privacy notice, retrieved 18 Oct 2026 Data Processing Addendum (as of 2026-04-08)DPA, retrieved 18 Oct 2026 Terms of Use (non-EEA version, as of 2026-10-09)Terms and conditions, retrieved 14 Oct 2026 Data residency (documentation)Documentation, retrieved 18 Oct 2026 Terms of Service for EEA, UK and Switzerland (as of 2026-10-09)Terms and conditions, retrieved 18 Oct 2026 ElevenLabs Trust Center (Vanta; ISO certificates and SOC 3 report viewable, SOC 2 via Request access)Trust Center, retrieved 18 Oct 2026 Trust Center: Subprocessors (32 entries with location)Sub-processor list, retrieved 18 Oct 2026 Help Center: Is my data used to improve ElevenLabs’ AI models?Help Center, retrieved 18 Oct 2026 Docs: Zero Retention Mode (Enterprise)Documentation, retrieved 18 Oct 2026 All details on the tool page	Pricing (rendered in browser, monthly/annual; EUR when retrieved from Germany, USD in the server-side version)Pricing page, retrieved 18 Oct 2026 Security Practices (as of 2026-02-03)Trust Center, retrieved 18 Oct 2026 Data Processing Addendum (PDF as of 2026-07-22, incorporated via Customer Terms)DPA, retrieved 18 Oct 2026 Subprocessors (as of 2026-10-08)Sub-processor list, retrieved 18 Oct 2026 Privacy Policy (effective 2026-10-01)Privacy notice, retrieved 14 Oct 2026 Customer Terms of Service (effective 2026-07-20)Terms and conditions, retrieved 18 Oct 2026 AI Governance Practices (published September 2024)AI governance, retrieved 14 Oct 2026 Synthesia Trust Center (Vanta; ISO certificates viewable, SOC 2 and TIA via Request access)Trust Center, retrieved 18 Oct 2026 All details on the tool page

Contract / DPA

: ElevenLabsyesall 4 plans; Synthesiayesall 4 plans; ElevenLabs
Free
yes (public DPA, as of 2026-04-08; applies to 'Self-Serve Services' = all non-Enterprise services; Free accounts are not expressly mentioned)
Provider’s DPA
Starter / Creator / Pro
yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract)
Provider’s DPA
Scale / Business
yes (public DPA, as of 2026-04-08; for self-serve customers, the Terms constitute the contract)
Provider’s DPA
Enterprise
yes (DPA; pricing page names 'Custom terms & assurance around DPA/SLAs')
Provider’s DPA
Synthesia
Basic (free of charge)
yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan)
Provider’s DPA
Starter
yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan)
Provider’s DPA
Pro
yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan)
Provider’s DPA
Enterprise
yes (Customer Terms: Data Processing Addendum 'hereby incorporated by reference'; additionally a pre-signed PDF version as of 2026-07-22 for countersignature by email to dpasubmission@synthesia.io; no differentiation by plan)
Provider’s DPA

Training

differs by tool: ElevenLabs
opt-out availableFree, Starter / Creator / Pro, Scale / Business
noEnterprise; Synthesianoall 4 plans; ElevenLabs
Free
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
Starter / Creator / Pro
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
Scale / Business
Privacy Policy (as of 2026-10-09): ElevenLabs processes inputs and outputs as well as usage data to research, develop, train and improve AI models (legitimate interest or consent where required); opt-out at any time in the account under 'Terms and Privacy' > 'Data use', effective only for data from the opt-out onwards. Terms (EEA version and non-EEA version, each as of 2026-10-09) section 4(i): same opt-out option for content. Trust Center (Subprocessors): for Google Cloud and Anthropic, 'LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer'. ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content'. Documentation does not differentiate between the self-serve plans.
Enterprise
Help Center ('Is my data used to improve ElevenLabs’ AI models?'): 'By default, we don’t train on any data from our Enterprise customers, other than as may be necessary to provide services to such Enterprise customers.' ZRM documentation: agreements with all third-party LLM providers 'expressly prohibit such providers from training their models on customer content, whether or not Zero Retention Mode is enabled'. Enterprise contract texts are not public.
Synthesia
Basic (free of charge)
AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan.
Starter
AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan.
Pro
AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan.
Enterprise
AI Governance Practices: Synthesia does not use customer data (inputs and outputs) for pre-training its AI components; fine-tuning with customer data only on the customer's written instruction. Privacy Policy (effective 2026-10-01): usage information and feedback are processed to improve the platform and models; for avatar creation, facial/voice data (biometric data) are processed with consent, among other things to create the avatar and to fine-tune the model. DPA clause 2.2: no processing 'for any purpose other than providing the Services to Customer'; under clause 3.1, sub-processors must agree equivalent restrictions on use. Explicit exclusion of training in the sub-processor list only in the OpenAI entry. Documentation does not differentiate by plan.

Hosting

differs by tool: ElevenLabs
mixedFree, Starter / Creator / Pro, Scale / Business
EU optionEnterprise; Synthesiamixedall 4 plans; ElevenLabs
Free
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
Starter / Creator / Pro
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
Scale / Business
Data residency documentation: 'As a standard, ElevenLabs' customer data is hosted/stored in the U.S.'; additional storage locations (EU, India, Singapore) only as isolated environments for Enterprise customers ('Data residency is an Enterprise feature'). Trust Center (Subprocessors): for non-Enterprise customers, data at Google Cloud, AWS and MongoDB may be processed 'in the US, EU, or Singapore for latency and service performance purposes'.
Enterprise
Data residency documentation: Enterprise feature via isolated environments (EU: eu.residency.elevenlabs.io); storage at the selected location, processing may also take place outside it; according to the documentation, processing can be restricted to the EU using 'Zero Retention Mode' and the API (optional integrations such as Custom LLMs may process outside). Trust Center (Subprocessors): selection of the hosting location 'subject to availability and ElevenLabs’ discretion'.
Synthesia
Basic (free of charge)
Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan.
Starter
Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan.
Pro
Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan.
Enterprise
Security Practices: customer data is currently stored in the EU in AWS data centres in Ireland; operational backups in Ireland, secondary backups in the AWS Frankfurt region. EU-US transfer within AWS based on the SCCs of the AWS DPA; transfer impact assessment at security.synthesia.io/documents. The sub-processor list additionally names providers in the USA, Japan and Singapore. Documentation does not differentiate by plan.

Sub-processors

: ElevenLabslist availableall 4 plans; Synthesialist availableall 4 plans; ElevenLabs
Free
ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Azure – infrastructure and LLM services where India Data Residency is selected (India)
LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
Provider’s list
Starter / Creator / Pro
ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Azure – infrastructure and LLM services where India Data Residency is selected (India)
LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
Provider’s list
Scale / Business
ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Azure – infrastructure and LLM services where India Data Residency is selected (India)
LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
Provider’s list
Enterprise
ElevenLabs affiliates in the UK, Poland, Japan, UAE, India, Ireland, Netherlands, Singapore and Switzerland (Global)
Google Cloud Platform – cloud infrastructure, storage, LLM services (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Amazon Web Services and MongoDB – cloud infrastructure, storage, database (Enterprise: US or selected hosting location; non-Enterprise: US, EU or Singapore)
Azure – infrastructure and LLM services where India Data Residency is selected (India)
LLM services: Anthropic (US), OpenAI (US/EU), xAI (US; only after the customer enables the integration), Fireworks AI (Global), Databricks (Global)
Generation of synthetic media: ByteDance (Indonesia, Malaysia, EU), Creatify (US), Fal (Global), Kling (Singapore), Runway (US), Sync (US)
Safety and moderation: Cinder (EU), Hive (US), Reality Defender (US; optional integration for ElevenAgents)
Support and collaboration: Asana, Slack, Zendesk, Pylon, Zapier (each US), Plain (UK)
Analytics and data integration: PostHog (EU), Sigma (US), Fivetran (US)
Other: Stripe (US; payments), Twilio (US; SMS 2FA), Trustpilot (EU; reviews), Tailscale (US/EU; networking)
Provider’s list
Synthesia
Basic (free of charge)
Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models
MongoDB Limited (Ireland): production data
Mux Inc. (USA): video delivery
StackOne Technologies Ltd (UK): third-party integrations
Modal Labs, Inc. (USA): computing power for video processing
ClickHouse, Inc. (USA): analytics for sessions
Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search)
Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models)
Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA)
Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark)
Provider’s list
Starter
Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models
MongoDB Limited (Ireland): production data
Mux Inc. (USA): video delivery
StackOne Technologies Ltd (UK): third-party integrations
Modal Labs, Inc. (USA): computing power for video processing
ClickHouse, Inc. (USA): analytics for sessions
Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search)
Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models)
Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA)
Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark)
Provider’s list
Pro
Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models
MongoDB Limited (Ireland): production data
Mux Inc. (USA): video delivery
StackOne Technologies Ltd (UK): third-party integrations
Modal Labs, Inc. (USA): computing power for video processing
ClickHouse, Inc. (USA): analytics for sessions
Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search)
Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models)
Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA)
Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark)
Provider’s list
Enterprise
Amazon Web Services EMEA SARL (Luxembourg): hosting, storage, computing power, hosted AI models
MongoDB Limited (Ireland): production data
Mux Inc. (USA): video delivery
StackOne Technologies Ltd (UK): third-party integrations
Modal Labs, Inc. (USA): computing power for video processing
ClickHouse, Inc. (USA): analytics for sessions
Script processing: Google Cloud EMEA (Ireland), IBM United Kingdom, CoeFont (Japan), WellSaid Labs (USA), Microsoft Ireland, Eleven Labs Inc. (USA), DeepL SE (Germany), OpenAI OpCo (USA), Cinder Technologies (USA), Anthropic PBC (USA), Cartesia AI (USA), Exa Labs (USA; web search)
Asset processing: UAB ConvertAPI (Lithuania), Canva Austria GmbH (Austria; pre-processing for Custom Avatars), Runway AI (USA), Features & Labels (USA), AssemblyAI (USA), LiveKit (USA), ai-coustics GmbH (Germany), BFL GmbH (Germany), BytePlus Pte. Ltd. (Singapore; hosted AI models)
Other: Intercom R&D Unlimited Company (Ireland), Datadog, Inc. (USA)
Group companies: Synthesia Inc. (USA), Synthesia B.V. (Netherlands), Synthesia GmbH (Germany), Synthesia ApS (Denmark)
Provider’s list

Retention

differs by tool: ElevenLabs
DPA section 9.2.2: for self-serve…Free, Starter / Creator / Pro, Scale / Business
DPA section 9.2.1: deletion of customer…Enterprise; SynthesiaSecurity Practices: deletion of customer…all 4 plans; ElevenLabs
FreeDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
Starter / Creator / ProDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
Scale / BusinessDPA section 9.2.2: for self-serve services, ElevenLabs may delete content after 180 days of inactivity (right, not obligation). Privacy Policy (as of 2026-10-09): voice-generated data at most 3 years after the last interaction, unless otherwise required by law; deletion of personal data on request. According to the documentation, 'Zero Retention Mode' is available only to selected Enterprise customers ('Enterprise customers can use Zero Retention Mode'); not documented for self-serve plans.
EnterpriseDPA section 9.2.1: deletion of customer content within 30 days of expiry/termination of the contract unless the customer consents to longer retention. According to the documentation, Zero Retention Mode for selected Enterprise customers: via the API parameter enable_logging=false (not for the web UI), for agents also per agent; ElevenLabs may restrict access at its discretion.
Synthesia
Basic (free of charge)Security Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer.
StarterSecurity Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer.
ProSecurity Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer.
EnterpriseSecurity Practices: deletion of customer data on request within up to 90 days; without a request, automatic deletion within 90 days after account termination; export of videos up to 90 days after the end of the contract; residual copies may remain in backups for a limited period. Daily database backups for at least three months. Security-relevant logs up to 4 years. DPA clause 7.2: after termination of the Services, destruction of all personal data after 90 days unless the customer has requested their return beforehand. Customer Terms: export may be limited by the plan and by the retention settings enabled by the customer.

Price

differs by tool: ElevenLabs
0 USDFree
several tiersStarter / Creator / Pro, Scale / Business
customEnterprise; Synthesia
0 EUR/moBasic (free of charge)
several tiersStarter
79 EUR/mo… (further prices in the details)Pro
customEnterprise; ElevenLabs
Free
USD 0 (10,000 credits/month, pricing page)
Starter / Creator / Pro
Monthly billing: Starter USD 6, 30,000 credits (the promotion 'First month 83% off' ran until 18 Oct according to the page and is no longer shown on 2026-10-19); Creator USD 22 ('First month 50% off' = USD 11), 121,000 credits; Pro USD 99, 600,000 credits. Annual billing ('Yearly billing' view, '2 months free'): Starter USD 5, Creator USD 18.33, Pro USD 82.50 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)
Scale / Business
Monthly billing: Scale USD 299 (3 seats, 1.8M credits), Business USD 990 (10 seats, 6M credits) per month. Annual billing ('Yearly billing' view, '2 months free'): Scale USD 249.17, Business USD 825 per month. 'Prices exclude all taxes, levies and duties.' (pricing page)
Enterprise
Custom (pricing page: 'Custom pricing', contact sales)
Synthesia
Basic (free of charge)
EUR 0 or USD 0 per month (pricing page; no indication whether VAT is included)
Starter
Pricing page in browser (retrieved from Germany, EUR): EUR 19 per month with monthly billing (1,250 credits/month); EUR 12 per month with annual billing (15,000 credits/year); learner seat EUR 29 monthly or EUR 25 with annual billing. Server-side version in USD: USD 29 or USD 18 per month, learner seat USD 29 or USD 25. No indication whether VAT is included.
Pro
Pricing page in browser (retrieved from Germany, EUR): EUR 79 per month with monthly billing (6,000 credits/month); EUR 49 per month with annual billing (72,000 credits/year); higher credit tiers up to EUR 600/month (monthly) or EUR 372/month (annual). Server-side version in USD: USD 89 or USD 64 per month, tiers up to USD 676/month. No indication whether VAT is included.
Enterprise
Custom (pricing page: 'Custom', 'tailored pricing'; FAQ: 'Enterprise pricing is custom')
: ElevenLabsyesall 4 plans; Synthesiayesall 4 plans; ElevenLabs
Free
yes (Text-to-Speech, Speech-to-Text, Sound Effects, Voice Design, Music; 10,000 credits/month; Commercial License and Voice Cloning not included according to the pricing page)
Starter / Creator / Pro
yes (as Free, plus Commercial License; Instant Voice Cloning from Starter, Professional Voice Cloning from Creator according to the pricing page)
Scale / Business
yes (team features, more seats and Professional Voice Clones according to the pricing page)
Enterprise
yes
Synthesia
Basic (free of charge)
yes (500 credits/month, videos with watermark according to the pricing page)
Starter
yes (1,250 credits/month according to the pricing page)
Pro
yes (6,000 credits/month according to the pricing page)
Enterprise
yes

Evidence

: ElevenLabs10 sources; Synthesia8 sources; ElevenLabs
Pricing (rendered in browser, monthly/yearly billing)Pricing page, retrieved 18 Oct 2026
Privacy Policy (as of 2026-10-09)Privacy notice, retrieved 18 Oct 2026
Data Processing Addendum (as of 2026-04-08)DPA, retrieved 18 Oct 2026
Terms of Use (non-EEA version, as of 2026-10-09)Terms and conditions, retrieved 14 Oct 2026
Data residency (documentation)Documentation, retrieved 18 Oct 2026
Terms of Service for EEA, UK and Switzerland (as of 2026-10-09)Terms and conditions, retrieved 18 Oct 2026
ElevenLabs Trust Center (Vanta; ISO certificates and SOC 3 report viewable, SOC 2 via Request access)Trust Center, retrieved 18 Oct 2026
Trust Center: Subprocessors (32 entries with location)Sub-processor list, retrieved 18 Oct 2026
Help Center: Is my data used to improve ElevenLabs’ AI models?Help Center, retrieved 18 Oct 2026
Docs: Zero Retention Mode (Enterprise)Documentation, retrieved 18 Oct 2026
All details on the tool page
Synthesia
Pricing (rendered in browser, monthly/annual; EUR when retrieved from Germany, USD in the server-side version)Pricing page, retrieved 18 Oct 2026
Security Practices (as of 2026-02-03)Trust Center, retrieved 18 Oct 2026
Data Processing Addendum (PDF as of 2026-07-22, incorporated via Customer Terms)DPA, retrieved 18 Oct 2026
Subprocessors (as of 2026-10-08)Sub-processor list, retrieved 18 Oct 2026
Privacy Policy (effective 2026-10-01)Privacy notice, retrieved 14 Oct 2026
Customer Terms of Service (effective 2026-07-20)Terms and conditions, retrieved 18 Oct 2026
AI Governance Practices (published September 2024)AI governance, retrieved 14 Oct 2026
Synthesia Trust Center (Vanta; ISO certificates viewable, SOC 2 and TIA via Request access)Trust Center, retrieved 18 Oct 2026
All details on the tool page

not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.

No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.

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Synthesia compared with

Individual pages: ElevenLabs, Synthesia. All tools in the category: Image & design.