DeepL vs. neuroflash: data protection per plan
DeepL (7 plans) and neuroflash (3 plans) side by side: DPA, training on inputs, hosting and data retention per plan, based on the providers’ public documents. Without rating.
Last updated: (latest review date of the tools shown)
At a glance
Each value is listed with the plans it applies to. Pick a tier to see only plans of that tier; if plans are chosen in the plan comparison below, the table shows exactly those.
All plans: each value is listed with the plans it applies to.
| Feature | DeepL | neuroflash |
|---|---|---|
| Provider based in | Maarweg 165, 50825 Köln, Germany | Wulfsdorfer Weg 100, 22359 Hamburg, Germany |
| Plans recorded | 7 | 3 |
| Hosting | not documented: Free, API Free, Pro – Individual, Pro – Teammixed: Pro – Business, API ProEU option: Pro – Enterprise | mixed: all 3 plans |
| Training on inputs | yes: Freenot documented: API Freeno: Pro – Individual, Pro – Team, Pro – Business, Pro – Enterprise, API Pro | no: all 3 plans |
| DPA | no: Free, API Freeyes: Pro – Individual, Pro – Team, Pro – Business, Pro – Enterprise, API Pro | not documented: Essential, Proyes: Enterprise |
| As of | 18 Oct 2026 | 18 Oct 2026 |
Plans compared
Comparing: DeepL Pro – Team vs. neuroflash Pro
| Feature | DeepLPro – Team | neuroflashPro |
|---|---|---|
| differs by plan | yes | not publicly documented |
| Details: DPA available | yes: Terms and conditions 8.1.5 refer to the DeepL Data Processing Agreement in the Trust Center, which becomes 'an integral part of this Agreement'; privacy policy section 4: concluded on request to privacy@deepl.com (q1, q2) Provider’s DPA | not publicly documented (no DPA document linked on the pages retrieved; the Enterprise page mentions a 'Custom-DPA' only for the Enterprise plan) |
| no | no | |
| Details: Training on inputs | "When using these services, your texts will not be used to improve the quality of our services." (q1, section 4, applies to DeepL Translator Pro, DeepL API Pro, DeepL Write Pro). Pricing page: "No data training" (q3). Terms and conditions 7.4: rights to Content remain with the customer; DeepL may use Content "solely in order to provide DeepL's Services" (q2). | Pricing page (FAQ): 'We process your content exclusively to provide the service. No disclosure to third parties, no training of our models with your data.' (translated) Enterprise page: 'Your creative data is not used for training purposes.' (translated) Help centre ('Are you GDPR compliant?'): data is 'used exclusively to fulfil our service and improve our service' (translated); 'Only the input and output of our AI is sent to OpenAI to fulfil our service' (translated); it states that it has been agreed with OpenAI 'that this data does not flow into the language models' (translated). No corresponding statement is documented for the other integrated AI providers (e.g. Anthropic, Google, Mistral). The documentation does not differentiate by plan. |
| differs by plan | not publicly documented | mixed |
| Details: Data residency | As Pro – Individual: no location on the pricing page (q3); the Trust Center document names AWS for 'business and enterprise customers' without attributing the Team plan (q5); terms and conditions 3.1.3 (q2). Trust Center FAQ (q5): "Self-serve customers signing up for a subscription from 13 February 2025 may be processed on DeepL administered servers as well as on AWS servers."; the FAQ does not name the AWS regions for self-service subscriptions. | Privacy policy Section XIII: personal data is processed/stored 'in the EU on servers in the Google Cloud Platform and at Raidboxes in Germany' (translated); AI requests in the app are processed 'in the EU and in the USA on servers of external providers' (translated) (according to the policy, US providers are DPF certified). Pricing page: 'Servers in Germany' (translated). The Enterprise page, by contrast: '100% data processing in Germany, no US servers.' (translated) |
| list available | list available | |
| Details: List published |
|
|
| differs by plan | Terms and conditions 3.1.2: DeepL stores… | Help centre: generated or uploaded images… |
| Details: Data retention | Terms and conditions 3.1.2: DeepL stores Content and Processed Content only temporarily, as far as technically necessary; further storage only at the customer's request (e.g. "saved translations"), deletion 90 days after the end of the contract; access logs (without content) for billing, security, statistics. Terms and conditions 3.1.4: for certain error patterns, automatic encrypted storage for up to 72 hours for troubleshooting, followed by automatic deletion, not attributed to any customer. Privacy policy section 4: texts deleted after the service has been provided (q1, q2). | Help centre: generated or uploaded images are 'stored for 30 days from the date of creation or upload' (translated) and permanently deleted thereafter. Privacy policy Section XVII: storage of personal data for the duration of the business relationship, statutory retention periods of two to ten years; third parties engaged store data for as long as necessary for the respective assignment. Deletion on request by email possible (help centre). Retention period for text inputs, chats and documents: not publicly documented. |
| differs by plan | 24.99 EUR/user/mo | 84 EUR/user/mo |
| Details: Price | EUR 24.99/user/month with annual billing, incl. VAT (q3) | 84 EUR per user/month with annual payment, excl. VAT; 7-day free trial; according to the FAQ, monthly plans also exist, no monthly price is shown (pricing page, as of 2026-10-18) |
| yes | yes | |
| Details: AI features included | yes | yes (250,000 credits/day per user according to the pricing page and terms and conditions No. 11.3.1; premium models including GPT-6 Sol, Claude Sonnet 5, Claude Opus 5.5, Gemini 3.1 Pro; 3 target audiences with 10 twins each; team features, API/MCP access according to the pricing page) |
| 5 sources | 6 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- differs by plan
- DeepL Pro – Teamyes
- neuroflash Pronot publicly documented
- DeepL Pro – Team
yes: Terms and conditions 8.1.5 refer to the DeepL Data Processing Agreement in the Trust Center, which becomes 'an integral part of this Agreement'; privacy policy section 4: concluded on request to privacy@deepl.com (q1, q2)
Provider’s DPAneuroflash Pronot publicly documented (no DPA document linked on the pages retrieved; the Enterprise page mentions a 'Custom-DPA' only for the Enterprise plan)
Training
- DeepL Pro – Teamno
- neuroflash Prono
- DeepL Pro – Team
"When using these services, your texts will not be used to improve the quality of our services." (q1, section 4, applies to DeepL Translator Pro, DeepL API Pro, DeepL Write Pro). Pricing page: "No data training" (q3). Terms and conditions 7.4: rights to Content remain with the customer; DeepL may use Content "solely in order to provide DeepL's Services" (q2).
neuroflash ProPricing page (FAQ): 'We process your content exclusively to provide the service. No disclosure to third parties, no training of our models with your data.' (translated) Enterprise page: 'Your creative data is not used for training purposes.' (translated) Help centre ('Are you GDPR compliant?'): data is 'used exclusively to fulfil our service and improve our service' (translated); 'Only the input and output of our AI is sent to OpenAI to fulfil our service' (translated); it states that it has been agreed with OpenAI 'that this data does not flow into the language models' (translated). No corresponding statement is documented for the other integrated AI providers (e.g. Anthropic, Google, Mistral). The documentation does not differentiate by plan.
Hosting
- differs by plan
- DeepL Pro – Teamnot publicly documented
- neuroflash Promixed
- DeepL Pro – Team
As Pro – Individual: no location on the pricing page (q3); the Trust Center document names AWS for 'business and enterprise customers' without attributing the Team plan (q5); terms and conditions 3.1.3 (q2). Trust Center FAQ (q5): "Self-serve customers signing up for a subscription from 13 February 2025 may be processed on DeepL administered servers as well as on AWS servers."; the FAQ does not name the AWS regions for self-service subscriptions.
neuroflash ProPrivacy policy Section XIII: personal data is processed/stored 'in the EU on servers in the Google Cloud Platform and at Raidboxes in Germany' (translated); AI requests in the app are processed 'in the EU and in the USA on servers of external providers' (translated) (according to the policy, US providers are DPF certified). Pricing page: 'Servers in Germany' (translated). The Enterprise page, by contrast: '100% data processing in Germany, no US servers.' (translated)
Sub-processors
- DeepL Pro – Teamlist available
- neuroflash Prolist available
- DeepL Pro – Team
- Amazon Web Services (AWS): according to q5 ('Infrastructure Update'), data processing and storage for Business and Enterprise customers; regions EU, US, JP
- ElevenLabs: only for DeepL Voice (substitute voices), according to q1 section 5
- Microsoft Ireland or AWS EMEA: only for DeepL Voice for Meetings (hosting of the bot application, forwarding of audio data to DeepL infrastructure; transcription/translation not on their servers), according to q1 section 5
- Full sub-processor list: only viewable in the Trust Center after an access request ("DPA Sub-Processors", "Get access") (q5/q9); the entries listed here are only those expressly named in q1/q5
neuroflash Pro- Google Cloud Platform (server location EU, according to privacy policy Section XIII)
- Raidboxes (Germany, according to privacy policy Section XIII)
- Stripe, Inc. (USA, payment processing, DPF according to the privacy policy)
- External AI providers in the EU and USA: not named in the privacy policy; the help centre names OpenAI as recipient of input and output; the pricing page names available models (including OpenAI GPT, Anthropic Claude, Google Gemini, Mistral), but not the contractual partners/hosting providers
Retention
- differs by plan
- DeepL Pro – TeamTerms and conditions 3.1.2: DeepL stores…
- neuroflash ProHelp centre: generated or uploaded images…
- DeepL Pro – TeamTerms and conditions 3.1.2: DeepL stores Content and Processed Content only temporarily, as far as technically necessary; further storage only at the customer's request (e.g. "saved translations"), deletion 90 days after the end of the contract; access logs (without content) for billing, security, statistics. Terms and conditions 3.1.4: for certain error patterns, automatic encrypted storage for up to 72 hours for troubleshooting, followed by automatic deletion, not attributed to any customer. Privacy policy section 4: texts deleted after the service has been provided (q1, q2).neuroflash ProHelp centre: generated or uploaded images are 'stored for 30 days from the date of creation or upload' (translated) and permanently deleted thereafter. Privacy policy Section XVII: storage of personal data for the duration of the business relationship, statutory retention periods of two to ten years; third parties engaged store data for as long as necessary for the respective assignment. Deletion on request by email possible (help centre). Retention period for text inputs, chats and documents: not publicly documented.
Price
- differs by plan
- DeepL Pro – Team24.99 EUR/user/mo
- neuroflash Pro84 EUR/user/mo
- DeepL Pro – Team
EUR 24.99/user/month with annual billing, incl. VAT (q3)
neuroflash Pro84 EUR per user/month with annual payment, excl. VAT; 7-day free trial; according to the FAQ, monthly plans also exist, no monthly price is shown (pricing page, as of 2026-10-18)
- DeepL Pro – Teamyes
- neuroflash Proyes
- DeepL Pro – Team
yes
neuroflash Proyes (250,000 credits/day per user according to the pricing page and terms and conditions No. 11.3.1; premium models including GPT-6 Sol, Claude Sonnet 5, Claude Opus 5.5, Gemini 3.1 Pro; 3 target audiences with 10 twins each; team features, API/MCP access according to the pricing page)
Evidence
- DeepL Pro – Team5 sources
- neuroflash Pro6 sources
- DeepL Pro – Team
- DeepL Privacy Policy (sections 3, 4, 5, 13)Privacy notice, retrieved 18 Oct 2026
- DeepL Pro Terms and Conditions incl. Service SpecificationTerms and conditions, retrieved 7 Oct 2026
- DeepL Pro: pricing and FAQ (German)Pricing page / provider FAQ, retrieved 7 Oct 2026
- DeepL Trust Center (including the document "Infrastructure Update: DeepL's Enhanced Cloud Platform" of 2026-02-06, Knowledge Base (FAQ), announcements on C5/SOC 2 Type 2 of 2025-08-20 and ISO 27001 of 2026-02-03); readable in the browser, documents in the Legal section only after an access requestTrust Center, retrieved 18 Oct 2026
- DeepL Data Processing Agreement in the Trust Center (linked in q2 8.1.5); only viewable after an access request ("Get access")DPA (reference), retrieved 18 Oct 2026
neuroflash Pro- Pricing (German)Pricing page, retrieved 18 Oct 2026
- Privacy policy (German)Privacy notice, retrieved 18 Oct 2026
- Terms and conditions (version 2026-09-15) (German)Terms and conditions, retrieved 18 Oct 2026
- EnterprisePricing page, retrieved 18 Oct 2026
- Help centre: Are you GDPR compliant?Documentation, retrieved 18 Oct 2026
- Help centre: How long are my generated images stored?Documentation, retrieved 18 Oct 2026
| Feature | DeepL | neuroflash |
|---|---|---|
| differs by tool |
|
|
| Details: DPA available |
|
|
| differs by tool |
| noall 3 plans |
| Details: Training on inputs |
|
|
| differs by tool |
| mixedall 3 plans |
| Details: Data residency |
|
|
| list availableall 7 plans | list availableall 3 plans | |
| Details: List published |
|
|
| differs by tool |
| Help centre: generated or uploaded images…all 3 plans |
| Details: Data retention |
|
|
| differs by tool |
|
|
| Details: Price |
|
|
| yesall 7 plans | yesall 3 plans | |
| Details: AI features included |
|
|
| 10 sources | 6 sources | |
| Details: Sources with retrieval date |
|
|
Contract / DPA
- differs by tool
- DeepL
- noFree (Translator / Write, free of charge), API Free
- yesPro – Individual (terms and conditions: Starter/Advanced/Ultimate), Pro – Team, Pro – Business, Pro – Enterprise, API Pro
- neuroflash
- not publicly documentedEssential, Pro
- yesEnterprise
- DeepL
- Free (Translator / Write, free of charge)
no: according to q1 section 3, no personal data may be translated in the free service; processing of personal data is only possible under a DeepL Pro subscription (q1). No DPA documented for Free.
- API Free
no: Terms and conditions: processing of personal data with the Free API prohibited; in the event of a breach, the customer is obliged to indemnify (q2); privacy policy section 13 refers to the terms and conditions (q1).
- Pro – Individual (terms and conditions: Starter/Advanced/Ultimate)
yes: Terms and conditions 8.1.5 refer to the DeepL Data Processing Agreement in the Trust Center, which becomes 'an integral part of this Agreement'; privacy policy section 4: concluded on request to privacy@deepl.com (q1, q2)
Provider’s DPA - Pro – Team
yes: Terms and conditions 8.1.5 refer to the DeepL Data Processing Agreement in the Trust Center, which becomes 'an integral part of this Agreement'; privacy policy section 4: concluded on request to privacy@deepl.com (q1, q2)
Provider’s DPA - Pro – Business
yes: Terms and conditions 8.1.5 refer to the DeepL Data Processing Agreement in the Trust Center, which becomes 'an integral part of this Agreement'; privacy policy section 4: concluded on request to privacy@deepl.com (q1, q2)
Provider’s DPA - Pro – Enterprise
yes: Terms and conditions 8.1.5 refer to the DeepL Data Processing Agreement in the Trust Center, which becomes 'an integral part of this Agreement'; privacy policy section 4: concluded on request to privacy@deepl.com (q1, q2)
Provider’s DPA - API Pro
yes: Terms and conditions 8.1.5 refer to the DeepL Data Processing Agreement in the Trust Center, which becomes 'an integral part of this Agreement'; privacy policy section 4: concluded on request to privacy@deepl.com (q1, q2)
Provider’s DPA
neuroflash- Essential
not publicly documented (no DPA document linked on the pages retrieved; the Enterprise page mentions a 'Custom-DPA' only for the Enterprise plan)
- Pro
not publicly documented (no DPA document linked on the pages retrieved; the Enterprise page mentions a 'Custom-DPA' only for the Enterprise plan)
- Enterprise
yes (Enterprise page: 'In the Enterprise plan: dedicated server, SSO, Custom-DPA' (translated); document not public)
- Free (Translator / Write, free of charge)
Training
- differs by tool
- DeepL
- yesFree (Translator / Write, free of charge)
- not publicly documentedAPI Free
- noPro – Individual (terms and conditions: Starter/Advanced/Ultimate), Pro – Team, Pro – Business, Pro – Enterprise, API Pro
- neuroflashnoall 3 plans
- DeepL
- Free (Translator / Write, free of charge)
"We process the content you upload and their translations or improvements for a limited period of time to train and improve our neural networks and algorithms. This also applies to corrections you make to our translation or improvement suggestions." (q1, section 3). In addition: personal data in the free service "may be checked by a human" (q1, only in the note on the Korean version, section 24.2).
- API Free
q1 section 13 refers, for "DeepL API Free", to the terms and conditions and to "section 3 on using the free version of DeepL" (section 3 describes use for training, see the Free plan). It contains no express statement on training specifically for API Free. Developer documentation q8: "With DeepL API paid plans, texts aren't saved on persistent storage and aren't used to train our models"; this expressly applies only to paid plans. The pricing page (q10, API tab) lists the free API plan "Developer" (one-off credit of 1 million characters) and names "no use of your data for model training" (translated) only for the Growth plan ("all the benefits of Developer, plus:", translated); whether Developer is identical to API Free is not stated there.
- Pro – Individual (terms and conditions: Starter/Advanced/Ultimate)
"When using these services, your texts will not be used to improve the quality of our services." (q1, section 4, applies to DeepL Translator Pro, DeepL API Pro, DeepL Write Pro). Pricing page: "No data training" (q3). Terms and conditions 7.4: rights to Content remain with the customer; DeepL may use Content "solely in order to provide DeepL's Services" (q2).
- Pro – Team
"When using these services, your texts will not be used to improve the quality of our services." (q1, section 4, applies to DeepL Translator Pro, DeepL API Pro, DeepL Write Pro). Pricing page: "No data training" (q3). Terms and conditions 7.4: rights to Content remain with the customer; DeepL may use Content "solely in order to provide DeepL's Services" (q2).
- Pro – Business
"When using these services, your texts will not be used to improve the quality of our services." (q1, section 4, applies to DeepL Translator Pro, DeepL API Pro, DeepL Write Pro). Pricing page: "No data training" (q3). Terms and conditions 7.4: rights to Content remain with the customer; DeepL may use Content "solely in order to provide DeepL's Services" (q2).
- Pro – Enterprise
"When using these services, your texts will not be used to improve the quality of our services." (q1, section 4, applies to DeepL Translator Pro, DeepL API Pro, DeepL Write Pro). Pricing page: "No data training" (q3). Terms and conditions 7.4: rights to Content remain with the customer; DeepL may use Content "solely in order to provide DeepL's Services" (q2). The pricing page additionally names Bring Your Own Key (q3, q4).
- API Pro
"When using these services, your texts will not be used to improve the quality of our services." (q1, section 4, applies to DeepL Translator Pro, DeepL API Pro, DeepL Write Pro). Pricing page: "No data training" (q3). Terms and conditions 7.4: rights to Content remain with the customer; DeepL may use Content "solely in order to provide DeepL's Services" (q2). Developer documentation: "With DeepL API paid plans, texts aren't saved on persistent storage and aren't used to train our models." (q8).
neuroflash- Essential
Pricing page (FAQ): 'We process your content exclusively to provide the service. No disclosure to third parties, no training of our models with your data.' (translated) Enterprise page: 'Your creative data is not used for training purposes.' (translated) Help centre ('Are you GDPR compliant?'): data is 'used exclusively to fulfil our service and improve our service' (translated); 'Only the input and output of our AI is sent to OpenAI to fulfil our service' (translated); it states that it has been agreed with OpenAI 'that this data does not flow into the language models' (translated). No corresponding statement is documented for the other integrated AI providers (e.g. Anthropic, Google, Mistral). The documentation does not differentiate by plan.
- Pro
Pricing page (FAQ): 'We process your content exclusively to provide the service. No disclosure to third parties, no training of our models with your data.' (translated) Enterprise page: 'Your creative data is not used for training purposes.' (translated) Help centre ('Are you GDPR compliant?'): data is 'used exclusively to fulfil our service and improve our service' (translated); 'Only the input and output of our AI is sent to OpenAI to fulfil our service' (translated); it states that it has been agreed with OpenAI 'that this data does not flow into the language models' (translated). No corresponding statement is documented for the other integrated AI providers (e.g. Anthropic, Google, Mistral). The documentation does not differentiate by plan.
- Enterprise
Pricing page (FAQ): 'We process your content exclusively to provide the service. No disclosure to third parties, no training of our models with your data.' (translated) Enterprise page: 'Your creative data is not used for training purposes.' (translated) Help centre ('Are you GDPR compliant?'): data is 'used exclusively to fulfil our service and improve our service' (translated); 'Only the input and output of our AI is sent to OpenAI to fulfil our service' (translated); it states that it has been agreed with OpenAI 'that this data does not flow into the language models' (translated). No corresponding statement is documented for the other integrated AI providers (e.g. Anthropic, Google, Mistral). The documentation does not differentiate by plan.
- Free (Translator / Write, free of charge)
Hosting
- differs by tool
- DeepL
- not publicly documentedFree (Translator / Write, free of charge), API Free, Pro – Individual (terms and conditions: Starter/Advanced/Ultimate), Pro – Team
- mixedPro – Business, API Pro
- EU optionPro – Enterprise
- neuroflashmixedall 3 plans
- DeepL
- Free (Translator / Write, free of charge)
No selectable location option documented for Free. According to the Trust Center document 'Infrastructure Update' (q5), proprietary DeepL data centres in Iceland and Sweden are used for research, model training and serving Free-tier users. Privacy policy (q1, section 7.1): document translations (Free and Pro) are "processed on our infrastructure in the EEA".
- API Free
Developer documentation q7: 'Data handling may differ between the Free and Pro plans.' The location for API Free is not stated; q5 refers to Free-tier users in general (proprietary data centres in Iceland/Sweden) without expressly mentioning API Free.
- Pro – Individual (terms and conditions: Starter/Advanced/Ultimate)
Terms and conditions 3.1.3: DeepL determines the place of processing and may use third-party cloud services; the place of processing 'may depend, among other things, on the location of the customer' (q2). The Trust Center document (q5) names AWS for 'business and enterprise customers'; whether the Individual plan falls under this is not stated there. The pricing page describes no location for Individual (q3). Trust Center FAQ (q5): "Self-serve customers signing up for a subscription from 13 February 2025 may be processed on DeepL administered servers as well as on AWS servers."; the FAQ does not name the AWS regions for self-service subscriptions.
- Pro – Team
As Pro – Individual: no location on the pricing page (q3); the Trust Center document names AWS for 'business and enterprise customers' without attributing the Team plan (q5); terms and conditions 3.1.3 (q2). Trust Center FAQ (q5): "Self-serve customers signing up for a subscription from 13 February 2025 may be processed on DeepL administered servers as well as on AWS servers."; the FAQ does not name the AWS regions for self-service subscriptions.
- Pro – Business
According to the Trust Center document 'Infrastructure Update' (q5): hybrid model of proprietary data centres (Iceland/Sweden; research, model training, Free tier) and AWS, which takes over 'data processing and storage for business and enterprise customers'. Default: customer content may be processed and stored in all AWS regions (currently EU, US, JP); non-content metadata is stored centrally. The paid 'Data Residency' add-on (for sales-assisted customers) contractually guarantees processing only in the selected region (EU, US or JP). Terms and conditions 3.1.3: DeepL determines the place of processing; third-party cloud services may be used (q2).
- Pro – Enterprise
According to the Trust Center document 'Infrastructure Update' (q5): hybrid model of proprietary data centres (Iceland/Sweden; research, model training, Free tier) and AWS, which takes over 'data processing and storage for business and enterprise customers'. Default: customer content may be processed and stored in all AWS regions (currently EU, US, JP); non-content metadata is stored centrally. The paid 'Data Residency' add-on (for sales-assisted customers) contractually guarantees processing only in the selected region (EU, US or JP). Terms and conditions 3.1.3: DeepL determines the place of processing; third-party cloud services may be used (q2). For Enterprise customers, according to q5, the residency option can be booked contractually (EU, US, JP).
- API Pro
Two statements, verbatim: (a) Trust Center document (q5): the default is global processing via the AWS regions EU, US, JP; Data Residency add-on for sales-assisted customers. (b) Developer documentation (q6): regional endpoints process and store data in the region: 'European Union (default)' api.deepl.com, 'United States' api-us.deepl.com, 'Japan' api-jp.deepl.com; US/JP only with a signed 'regional deployment addendum' (otherwise HTTP 403). The relationship between (a) and (b) is not explained in the sources.
neuroflash- Essential
Privacy policy Section XIII: personal data is processed/stored 'in the EU on servers in the Google Cloud Platform and at Raidboxes in Germany' (translated); AI requests in the app are processed 'in the EU and in the USA on servers of external providers' (translated) (according to the policy, US providers are DPF certified). Pricing page: 'Servers in Germany' (translated). The Enterprise page, by contrast: '100% data processing in Germany, no US servers.' (translated)
- Pro
Privacy policy Section XIII: personal data is processed/stored 'in the EU on servers in the Google Cloud Platform and at Raidboxes in Germany' (translated); AI requests in the app are processed 'in the EU and in the USA on servers of external providers' (translated) (according to the policy, US providers are DPF certified). Pricing page: 'Servers in Germany' (translated). The Enterprise page, by contrast: '100% data processing in Germany, no US servers.' (translated)
- Enterprise
Privacy policy Section XIII: personal data is processed/stored 'in the EU on servers in the Google Cloud Platform and at Raidboxes in Germany' (translated); AI requests in the app are processed 'in the EU and in the USA on servers of external providers' (translated) (according to the policy, US providers are DPF certified). Pricing page: 'Servers in Germany' (translated). The Enterprise page, by contrast: '100% data processing in Germany, no US servers.' (translated)
- Free (Translator / Write, free of charge)
Sub-processors
- DeepLlist availableall 7 plans
- neuroflashlist availableall 3 plans
- DeepL
- Free (Translator / Write, free of charge)
- not publicly documented: full list only viewable in the Trust Center after an access request ("DPA Sub-Processors", "Get access") (q5). q5 names proprietary DeepL data centres (Iceland/Sweden) instead of AWS for Free-tier users.
- API Free
- not publicly documented: full list only viewable in the Trust Center after an access request ("DPA Sub-Processors", "Get access") (q5). q5 names proprietary DeepL data centres (Iceland/Sweden) instead of AWS for Free-tier users.
- Pro – Individual (terms and conditions: Starter/Advanced/Ultimate)
- Amazon Web Services (AWS): according to q5 ('Infrastructure Update'), data processing and storage for Business and Enterprise customers; regions EU, US, JP
- ElevenLabs: only for DeepL Voice (substitute voices), according to q1 section 5
- Microsoft Ireland or AWS EMEA: only for DeepL Voice for Meetings (hosting of the bot application, forwarding of audio data to DeepL infrastructure; transcription/translation not on their servers), according to q1 section 5
- Full sub-processor list: only viewable in the Trust Center after an access request ("DPA Sub-Processors", "Get access") (q5/q9); the entries listed here are only those expressly named in q1/q5
- Pro – Team
- Amazon Web Services (AWS): according to q5 ('Infrastructure Update'), data processing and storage for Business and Enterprise customers; regions EU, US, JP
- ElevenLabs: only for DeepL Voice (substitute voices), according to q1 section 5
- Microsoft Ireland or AWS EMEA: only for DeepL Voice for Meetings (hosting of the bot application, forwarding of audio data to DeepL infrastructure; transcription/translation not on their servers), according to q1 section 5
- Full sub-processor list: only viewable in the Trust Center after an access request ("DPA Sub-Processors", "Get access") (q5/q9); the entries listed here are only those expressly named in q1/q5
- Pro – Business
- Amazon Web Services (AWS): according to q5 ('Infrastructure Update'), data processing and storage for Business and Enterprise customers; regions EU, US, JP
- ElevenLabs: only for DeepL Voice (substitute voices), according to q1 section 5
- Microsoft Ireland or AWS EMEA: only for DeepL Voice for Meetings (hosting of the bot application, forwarding of audio data to DeepL infrastructure; transcription/translation not on their servers), according to q1 section 5
- Full sub-processor list: only viewable in the Trust Center after an access request ("DPA Sub-Processors", "Get access") (q5/q9); the entries listed here are only those expressly named in q1/q5
- Pro – Enterprise
- Amazon Web Services (AWS): according to q5 ('Infrastructure Update'), data processing and storage for Business and Enterprise customers; regions EU, US, JP
- ElevenLabs: only for DeepL Voice (substitute voices), according to q1 section 5
- Microsoft Ireland or AWS EMEA: only for DeepL Voice for Meetings (hosting of the bot application, forwarding of audio data to DeepL infrastructure; transcription/translation not on their servers), according to q1 section 5
- Full sub-processor list: only viewable in the Trust Center after an access request ("DPA Sub-Processors", "Get access") (q5/q9); the entries listed here are only those expressly named in q1/q5
- API Pro
- Amazon Web Services (AWS): according to q5 ('Infrastructure Update'), data processing and storage for Business and Enterprise customers; regions EU, US, JP
- ElevenLabs: only for DeepL Voice (substitute voices), according to q1 section 5
- Microsoft Ireland or AWS EMEA: only for DeepL Voice for Meetings (hosting of the bot application, forwarding of audio data to DeepL infrastructure; transcription/translation not on their servers), according to q1 section 5
- Full sub-processor list: only viewable in the Trust Center after an access request ("DPA Sub-Processors", "Get access") (q5/q9); the entries listed here are only those expressly named in q1/q5
neuroflash- Essential
- Google Cloud Platform (server location EU, according to privacy policy Section XIII)
- Raidboxes (Germany, according to privacy policy Section XIII)
- Stripe, Inc. (USA, payment processing, DPF according to the privacy policy)
- External AI providers in the EU and USA: not named in the privacy policy; the help centre names OpenAI as recipient of input and output; the pricing page names available models (including OpenAI GPT, Anthropic Claude, Google Gemini, Mistral), but not the contractual partners/hosting providers
- Pro
- Google Cloud Platform (server location EU, according to privacy policy Section XIII)
- Raidboxes (Germany, according to privacy policy Section XIII)
- Stripe, Inc. (USA, payment processing, DPF according to the privacy policy)
- External AI providers in the EU and USA: not named in the privacy policy; the help centre names OpenAI as recipient of input and output; the pricing page names available models (including OpenAI GPT, Anthropic Claude, Google Gemini, Mistral), but not the contractual partners/hosting providers
- Enterprise
- Google Cloud Platform (server location EU, according to privacy policy Section XIII)
- Raidboxes (Germany, according to privacy policy Section XIII)
- Stripe, Inc. (USA, payment processing, DPF according to the privacy policy)
- External AI providers in the EU and USA: not named in the privacy policy; the help centre names OpenAI as recipient of input and output; the pricing page names available models (including OpenAI GPT, Anthropic Claude, Google Gemini, Mistral), but not the contractual partners/hosting providers
- Free (Translator / Write, free of charge)
Retention
- differs by tool
- DeepL
- not publicly documentedFree (Translator / Write, free of charge)
- Terms and conditions 3.3.2: 'DeepL API…API Free
- Terms and conditions 3.1.2: DeepL stores…Pro – Individual (terms and conditions: Starter/Advanced/Ultimate), Pro – Team, Pro – Business, Pro – Enterprise, API Pro
- neuroflashHelp centre: generated or uploaded images…all 3 plans
- DeepL
- Free (Translator / Write, free of charge)not publicly documented: for the free version, q1 only states 'for a limited period of time'; no period specified
- API FreeTerms and conditions 3.3.2: 'DeepL API Developer reserves the right to perpetually store any Content or Processed Content' (q2; 'DeepL API Developer' = free API, terms and conditions 1.13).
- Pro – Individual (terms and conditions: Starter/Advanced/Ultimate)Terms and conditions 3.1.2: DeepL stores Content and Processed Content only temporarily, as far as technically necessary; further storage only at the customer's request (e.g. "saved translations"), deletion 90 days after the end of the contract; access logs (without content) for billing, security, statistics. Terms and conditions 3.1.4: for certain error patterns, automatic encrypted storage for up to 72 hours for troubleshooting, followed by automatic deletion, not attributed to any customer. Privacy policy section 4: texts deleted after the service has been provided (q1, q2).
- Pro – TeamTerms and conditions 3.1.2: DeepL stores Content and Processed Content only temporarily, as far as technically necessary; further storage only at the customer's request (e.g. "saved translations"), deletion 90 days after the end of the contract; access logs (without content) for billing, security, statistics. Terms and conditions 3.1.4: for certain error patterns, automatic encrypted storage for up to 72 hours for troubleshooting, followed by automatic deletion, not attributed to any customer. Privacy policy section 4: texts deleted after the service has been provided (q1, q2).
- Pro – BusinessTerms and conditions 3.1.2: DeepL stores Content and Processed Content only temporarily, as far as technically necessary; further storage only at the customer's request (e.g. "saved translations"), deletion 90 days after the end of the contract; access logs (without content) for billing, security, statistics. Terms and conditions 3.1.4: for certain error patterns, automatic encrypted storage for up to 72 hours for troubleshooting, followed by automatic deletion, not attributed to any customer. Privacy policy section 4: texts deleted after the service has been provided (q1, q2).
- Pro – EnterpriseTerms and conditions 3.1.2: DeepL stores Content and Processed Content only temporarily, as far as technically necessary; further storage only at the customer's request (e.g. "saved translations"), deletion 90 days after the end of the contract; access logs (without content) for billing, security, statistics. Terms and conditions 3.1.4: for certain error patterns, automatic encrypted storage for up to 72 hours for troubleshooting, followed by automatic deletion, not attributed to any customer. Privacy policy section 4: texts deleted after the service has been provided (q1, q2).
- API ProTerms and conditions 3.1.2: DeepL stores Content and Processed Content only temporarily, as far as technically necessary; further storage only at the customer's request (e.g. "saved translations"), deletion 90 days after the end of the contract; access logs (without content) for billing, security, statistics. Terms and conditions 3.1.4: for certain error patterns, automatic encrypted storage for up to 72 hours for troubleshooting, followed by automatic deletion, not attributed to any customer. Privacy policy section 4: texts deleted after the service has been provided (q1, q2). Developer documentation q8: for paid plans, texts are not saved on persistent storage.
neuroflash- EssentialHelp centre: generated or uploaded images are 'stored for 30 days from the date of creation or upload' (translated) and permanently deleted thereafter. Privacy policy Section XVII: storage of personal data for the duration of the business relationship, statutory retention periods of two to ten years; third parties engaged store data for as long as necessary for the respective assignment. Deletion on request by email possible (help centre). Retention period for text inputs, chats and documents: not publicly documented.
- ProHelp centre: generated or uploaded images are 'stored for 30 days from the date of creation or upload' (translated) and permanently deleted thereafter. Privacy policy Section XVII: storage of personal data for the duration of the business relationship, statutory retention periods of two to ten years; third parties engaged store data for as long as necessary for the respective assignment. Deletion on request by email possible (help centre). Retention period for text inputs, chats and documents: not publicly documented.
- EnterpriseHelp centre: generated or uploaded images are 'stored for 30 days from the date of creation or upload' (translated) and permanently deleted thereafter. Privacy policy Section XVII: storage of personal data for the duration of the business relationship, statutory retention periods of two to ten years; third parties engaged store data for as long as necessary for the respective assignment. Deletion on request by email possible (help centre). Retention period for text inputs, chats and documents: not publicly documented. According to the pricing page, Enterprise contracts have individual terms.
Price
- differs by tool
- DeepL
- 0 EURFree (Translator / Write, free of charge), API Free
- 7.49 EUR/mo… (further prices in the details)Pro – Individual (terms and conditions: Starter/Advanced/Ultimate)
- 24.99 EUR/user/moPro – Team
- 49.99 EUR/user/moPro – Business
- customPro – Enterprise
- Pricing page, API tabAPI Pro
- neuroflash
- 42 EUR/moEssential
- 84 EUR/user/moPro
- customEnterprise
- DeepL
- Free (Translator / Write, free of charge)
EUR 0 (q1)
- API Free
EUR 0 (terms and conditions 1.13: 'provided by DeepL free of charge')
- Pro – Individual (terms and conditions: Starter/Advanced/Ultimate)
EUR 7.49/month with annual billing, incl. VAT (q3, price for Germany); Write Pro add-on EUR 6.99/user/month (q3)
- Pro – Team
EUR 24.99/user/month with annual billing, incl. VAT (q3)
- Pro – Business
EUR 49.99/user/month with annual billing, incl. VAT; 99.0 % availability (q3)
- Pro – Enterprise
custom (pricing page: 'Custom pricing'); 99.9 % availability (q3)
- API Pro
Pricing page, API tab (German version, retrieved 2026-10-18, q10): Growth plan EUR 23.80/month with annual billing or EUR 29.75 with monthly billing, incl. VAT, plus usage-based costs (12 million characters per year included; EUR 22.00 per 1,000,000 additional characters); Enterprise API: "Individuelle Preisgestaltung" (individual pricing). The pricing page uses the plan names Developer, Growth and Enterprise API.
neuroflash- Essential
42 EUR per month with annual payment, excl. VAT; 7-day free trial; according to the FAQ, monthly plans also exist (cancellable after the first month with one month's notice), no monthly price is shown (pricing page, as of 2026-10-18)
- Pro
84 EUR per user/month with annual payment, excl. VAT; 7-day free trial; according to the FAQ, monthly plans also exist, no monthly price is shown (pricing page, as of 2026-10-18)
- Enterprise
Custom (pricing page: 'Custom', contact sales; as of 2026-10-18)
- Free (Translator / Write, free of charge)
- DeepLyesall 7 plans
- neuroflashyesall 3 plans
- DeepL
- Free (Translator / Write, free of charge)
yes (translation, text improvement; free version)
- API Free
yes (free API, up to 500,000 characters per month according to the terms and conditions' Service Specification)
- Pro – Individual (terms and conditions: Starter/Advanced/Ultimate)
yes
- Pro – Team
yes
- Pro – Business
yes
- Pro – Enterprise
yes
- API Pro
yes (pay-per-use or plan; up to 1,000,000 characters per document according to the Service Specification)
neuroflash- Essential
yes (text generation with Basic models according to the pricing page GPT-6 Luna, Gemini 3.5 Flash-Lite, Mistral Medium 3.1; images; target audiences/Digital Twins: 1 target audience with 6 twins; 25,000 credits/day according to the pricing page and terms and conditions No. 11.3.1)
- Pro
yes (250,000 credits/day per user according to the pricing page and terms and conditions No. 11.3.1; premium models including GPT-6 Sol, Claude Sonnet 5, Claude Opus 5.5, Gemini 3.1 Pro; 3 target audiences with 10 twins each; team features, API/MCP access according to the pricing page)
- Enterprise
yes (premium AI models, SSO, unlimited target audiences, dedicated Customer Success Manager according to the pricing page; 250,000 credits/day per user according to terms and conditions No. 11.3.1)
- Free (Translator / Write, free of charge)
Evidence
- DeepL10 sources
- neuroflash6 sources
- DeepL
- DeepL Privacy Policy (sections 3, 4, 5, 13)Privacy notice, retrieved 18 Oct 2026
- DeepL Pro Terms and Conditions incl. Service SpecificationTerms and conditions, retrieved 7 Oct 2026
- DeepL Pro: pricing and FAQ (German)Pricing page / provider FAQ, retrieved 7 Oct 2026
- Secure and compliant Language AI (Data Security)Provider security page, retrieved 7 Oct 2026
- DeepL Trust Center (including the document "Infrastructure Update: DeepL's Enhanced Cloud Platform" of 2026-02-06, Knowledge Base (FAQ), announcements on C5/SOC 2 Type 2 of 2025-08-20 and ISO 27001 of 2026-02-03); readable in the browser, documents in the Legal section only after an access requestTrust Center, retrieved 18 Oct 2026
- Regional API EndpointsOfficial developer documentation, retrieved 7 Oct 2026
- Privacy (DeepL API Documentation)Official developer documentation, retrieved 7 Oct 2026
- About (DeepL API Documentation)Official developer documentation, retrieved 7 Oct 2026
- DeepL Data Processing Agreement in the Trust Center (linked in q2 8.1.5); only viewable after an access request ("Get access")DPA (reference), retrieved 18 Oct 2026
- DeepL Pro: pricing, API tab (German version, EUR; plans Developer, Growth, Enterprise API)Pricing page, retrieved 18 Oct 2026
neuroflash- Pricing (German)Pricing page, retrieved 18 Oct 2026
- Privacy policy (German)Privacy notice, retrieved 18 Oct 2026
- Terms and conditions (version 2026-09-15) (German)Terms and conditions, retrieved 18 Oct 2026
- EnterprisePricing page, retrieved 18 Oct 2026
- Help centre: Are you GDPR compliant?Documentation, retrieved 18 Oct 2026
- Help centre: How long are my generated images stored?Documentation, retrieved 18 Oct 2026
not documentedmeans: not publicly documented, not verifiable in any provider source. It does not mean “no”.
No guarantee of accuracy, not legal advice. Each entry is valid as of the date shown. Open points are listed on the detail pages.
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Individual pages: DeepL, neuroflash. All tools in the category: Writing & translation.